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PODCAST

The KMC University HelpDesk Podcast

The KMC University HelpDesk Podcast delivers quick, practical insights to help chiropractors run smoother, more compliant, and profitable practices. Each episode breaks down complex topics - like Medicare rules, billing, coding, documentation, and patient retention - into clear, actionable steps you can use right away. Join our experts and get the knowledge and tools you need to protect your practice and thrive. Learn more about how KMC University can help you and your chiropractic practice:

education courses

All Episodes

00:02:37

Roller Table Pitfalls: Traction Coding and Insurance...

The KMC University HelpDesk Podcast ·

2026/03/02

Are you billing roller table traction correctly? In this HelpDesk episode, Rebecca explains the compliance risks of using CPT 97012 for roller table or auto traction. Learn how payer medical review policies are changing, why AMA guidance matters, and when to consider CPT 97039 as a self-pay option. Protect your practice from deceptive coding risks and audit exposure.⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:02:22

Chiropractic Documentation Made Clear with Outcome...

The KMC University HelpDesk Podcast ·

2026/03/01

Are you using Outcome Assessment Tools (OATs) correctly in your chiropractic documentation? In this HelpDesk episode, Dr. Erin explains how OATs serve as navigational checkpoints in the patient journey. Learn how to align assessments with patient complaints, strengthen medical necessity, improve ADL documentation, and avoid common compliance mistakes, including copyright concerns. Clear documentation leads to better patient outcomes and stronger payer confidence.⁠⁠⁠⁠⁠⁠⁠Watch the full video on

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00:08:46

Updated Notice of Privacy Practices (NPP) & Part 2...

The KMC University HelpDesk Podcast ·

2026/02/28

The recent federal enforcement deadline of February 16, 2026 requires all healthcare providers, including chiropractic clinics, to update their Notice of Privacy Practices (NPP) to reflect new rules surrounding 42 CFR Part 2 substance use disorder (SUD) records.⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:04:57

No Exam, No Adjustment: Setting Clinical Boundaries...

The KMC University HelpDesk Podcast ·

2026/02/27

What do you do when a new patient says, “I don’t want an exam, I just want an adjustment”? This HelpDesk episode tackles a situation chiropractors and CA's face all the time. Learn why patients don’t get to set clinical rules, how to confidently uphold your standard of care, and how to navigate these conversations professionally, without confrontation. We also share practical scripting for your front desk and clinical team to protect your license, your patients, and your practice.⁠⁠⁠⁠⁠Watch the full

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00:05:39

Insurance Verification Mistakes That Cost...

The KMC University HelpDesk Podcast ·

2026/02/27

Insurance verification is more than checking if coverage exists, it’s about confirming how chiropractic services are covered, who can render them, and what rules apply. In this HelpDesk episode, KMC University explains the critical difference between eligibility and proper insurance verification, including Medicare, Medicare Advantage, and QMB patients. Learn how accurate verification protects cash flow, prevents denials, and keeps your office compliant.⁠⁠⁠⁠Watch the full video on

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00:02:48

Kickstarting Revenue Cycle Management for a...

The KMC University HelpDesk Podcast ·

2026/01/20

A strong revenue cycle starts with the right setup. In this HelpDesk episode, Dr. Erin Stubblefield walks through practical Revenue Cycle Management (RCM) steps chiropractors should take at the start of the year to reduce denials, improve cash flow, and stay compliant.From front-desk eligibility verification and deductible collection to critical Medicare ABN updates and denial trend analysis, this episode covers the must-do actions that protect your practice financially and reduce audit risk. A

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00:02:27

ChiroTouch Compliance Alert: When Staff Are Set Up as...

The KMC University HelpDesk Podcast ·

2026/01/16

Are your chiropractic assistants listed as providers in your EHR? That seemingly harmless setup choice could create serious compliance issues. In this HelpDesk episode, KMC University explains why only licensed providers should hold provider status in systems like ChiroTouch, and how to properly use the scribe feature to keep documentation accurate, compliant, and defensible.⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:03:51

Why Your Report of Findings Can Make or Break Patient...

The KMC University HelpDesk Podcast ·

2026/01/16

The Report of Findings (ROF) is one of the most powerful, and most overlooked moments in a chiropractic practice. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the four essential components of an effective chiropractic Report of Findings and explains how this critical conversation impacts patient understanding, retention, financial clarity, and long-term care acceptance.⁠⁠Watch the full video on KMCUniversity.com!

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00:03:47

Closing the Year Strong: A Chiropractor’s Compliance...

The KMC University HelpDesk Podcast ·

2025/12/15

As the year comes to a close, it’s the perfect time to review your compliance foundation. In this HelpDesk episode, Dr. Erin Stubblefield walks through a practical year-end chiropractic compliance checklist, covering ABNs, documentation, coding, and financial policies. So you can enter the new year confident, compliant, and prepared.⁠Watch the full video on KMCUniversity.com!

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00:03:51

Mastering Routine Office Visits: Documentation That...

The KMC University HelpDesk Podcast ·

2025/12/12

Routine office visits don’t require the same depth of documentation as an initial evaluation, but they do need the right details. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the difference between an initial visit and a routine office visit through the lens of an “episode of care.”You’ll learn how to use SOAP notes effectively, what payers expect to see in your subjective and objective findings, and how to document functional progress without slowing down your workflow. Whether

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01:03:49

Documentation 101: Chiropractic Essentials

The KMC University HelpDesk Podcast ·

2025/12/12

Strengthen Your Chiropractic Documentation Before an Auditor DoesStruggling to streamline your notes or clarify medical necessity in your charts? You’re not alone, and you’re not without support. Join KMC University and expert compliance educator Dr. Colleen Auchenbach for a fast-paced, actionable training that demystifies the essentials of chiropractic documentation.Whether you’re refining your initial visit templates or improving your daily documentation flow, this webinar gives you the

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00:05:45

Beyond the Codes: Protecting Your Practice from Fraud...

The KMC University HelpDesk Podcast ·

2025/11/17

For chiropractic practices, understanding the distinction between fraud and abuse and how the new codes can increase your vulnerability is vital to compliance.Watch the full video on KMCUniversity.com!

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00:04:53

HIPAA and Artificial Intelligence: Protecting PHI in...

The KMC University HelpDesk Podcast ·

2025/11/10

Artificial intelligence is everywhere, but is it HIPAA compliant? In this HelpDesk episode, healthcare IT expert Jill from Easy Tech Compliance breaks down what chiropractors need to know before using AI tools in their practice.Learn how to protect patient data, confirm vendor compliance, and understand your shared responsibility when integrating AI with your EHR system. Jill explains how HIPAA applies to AI services, what new security rules are coming, and what steps you should take to stay

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00:02:23

Overpayment Compliance for Chiropractors: Patient vs....

The KMC University HelpDesk Podcast ·

2025/11/07

Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk episode, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on credit handling, and avoid costly mistakes that could put your practice at risk.⁠⁠Watch the full video

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00:00:44

KMC Universsity HelpDesk Podcast

The KMC University HelpDesk Podcast ·

2025/11/05

Get real-world answers from the chiropractic compliance and reimbursement experts. Each episode features KMC University specialists tackling documentation, billing, Medicare, and HIPAA challenges that real practices face every day.Learn how to simplify compliance, reduce denials, and keep your chiropractic office running smoothly and confidently, one episode at a time.

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00:04:29

Medically Necessary vs. Clinically Appropriate Care:...

The KMC University HelpDesk Podcast ·

2025/11/03

In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains the difference between medically necessary care and clinically appropriate care in chiropractic.Learn how to determine when treatment is billable under insurance and when it’s simply appropriate for patient well-being but not reimbursable.Dr. Erin breaks down the four components of medical necessity — patient complaint, objective findings, functional deficit, and plan of care — and clarifies how to document both compliant and

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00:04:46

S Codes: It's all in the Details

The KMC University HelpDesk Podcast ·

2025/10/31

This increased patient volume, particularly with activity-related injuries, brings a critical focus to chiropractic compliance—especially surrounding the correct use of S codes for injuries.⁠⁠Watch the full video on KMCUniversity.com!

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00:04:20

HIPAA Compliance for Sign-In Kiosks: Don’t Let Your...

The KMC University HelpDesk Podcast ·

2025/10/27

Thinking about replacing paper sign-in sheets with an iPad kiosk? Before you do, make sure it’s HIPAA compliant. In this HelpDesk episode, Jill with KMC University explains how to secure your digital check-in process. Learn the essentials of HIPAA compliance for iPad sign-in kiosks, from setting up a business Apple ID to enabling Guided Access and understanding shared responsibility with your EHR vendors. Stay compliant, avoid breaches, and protect your patients’ information.Watch the full video on

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00:06:57

Are You Delegating Services Correctly?

The KMC University HelpDesk Podcast ·

2025/10/24

Thinking of delegating services to your staff? Before you do, make sure you’re following your state board regulations, malpractice carrier guidelines, and payer policies. Not all services can be delegated, and failing to check these requirements could lead to compliance risks and reimbursement issues. Learn what you need to look for, what key terms to search in payer policies, and how to ensure your practice stays within the lines of compliance. Need help? KMC University is here for

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00:03:56

A Guide to the Chiropractic Superbill Billing Process

The KMC University HelpDesk Podcast ·

2025/10/20

Sometimes the smartest billing move is letting patients take the lead. In this HelpDesk episode, KMC explains the chiropractic superbill billing process, when to use it, how to complete it correctly, and why it helps reduce administrative stress. By providing patients with a clear, detailed superbill, chiropractors can empower them to pursue out-of-network reimbursement independently, stay compliant, and avoid the pitfalls of complex payer rules. Learn when superbills make sense and how they can

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34 results

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