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PODCAST

The KMC University HelpDesk Podcast

The KMC University HelpDesk Podcast delivers quick, practical insights to help chiropractors run smoother, more compliant, and profitable practices. Each episode breaks down complex topics - like Medicare rules, billing, coding, documentation, and patient retention - into clear, actionable steps you can use right away. Join our experts and get the knowledge and tools you need to protect your practice and thrive. Learn more about how KMC University can help you and your chiropractic practice:

education courses

All Episodes

00:03:47

Closing the Year Strong: A Chiropractor’s Compliance...

The KMC University HelpDesk Podcast ·

2025/12/15

As the year comes to a close, it’s the perfect time to review your compliance foundation. In this HelpDesk episode, Dr. Erin Stubblefield walks through a practical year-end chiropractic compliance checklist, covering ABNs, documentation, coding, and financial policies. So you can enter the new year confident, compliant, and prepared.⁠Watch the full video on KMCUniversity.com!

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00:03:51

Mastering Routine Office Visits: Documentation That...

The KMC University HelpDesk Podcast ·

2025/12/12

Routine office visits don’t require the same depth of documentation as an initial evaluation, but they do need the right details. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the difference between an initial visit and a routine office visit through the lens of an “episode of care.”You’ll learn how to use SOAP notes effectively, what payers expect to see in your subjective and objective findings, and how to document functional progress without slowing down your workflow. Whether

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01:03:49

Documentation 101: Chiropractic Essentials

The KMC University HelpDesk Podcast ·

2025/12/12

Strengthen Your Chiropractic Documentation Before an Auditor DoesStruggling to streamline your notes or clarify medical necessity in your charts? You’re not alone, and you’re not without support. Join KMC University and expert compliance educator Dr. Colleen Auchenbach for a fast-paced, actionable training that demystifies the essentials of chiropractic documentation.Whether you’re refining your initial visit templates or improving your daily documentation flow, this webinar gives you the

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00:05:45

Beyond the Codes: Protecting Your Practice from Fraud...

The KMC University HelpDesk Podcast ·

2025/11/17

For chiropractic practices, understanding the distinction between fraud and abuse and how the new codes can increase your vulnerability is vital to compliance.Watch the full video on KMCUniversity.com!

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00:04:53

HIPAA and Artificial Intelligence: Protecting PHI in...

The KMC University HelpDesk Podcast ·

2025/11/10

Artificial intelligence is everywhere, but is it HIPAA compliant? In this HelpDesk episode, healthcare IT expert Jill from Easy Tech Compliance breaks down what chiropractors need to know before using AI tools in their practice.Learn how to protect patient data, confirm vendor compliance, and understand your shared responsibility when integrating AI with your EHR system. Jill explains how HIPAA applies to AI services, what new security rules are coming, and what steps you should take to stay

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00:02:23

Overpayment Compliance for Chiropractors: Patient vs....

The KMC University HelpDesk Podcast ·

2025/11/07

Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk episode, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on credit handling, and avoid costly mistakes that could put your practice at risk.⁠⁠Watch the full video

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00:00:44

KMC Universsity HelpDesk Podcast

The KMC University HelpDesk Podcast ·

2025/11/05

Get real-world answers from the chiropractic compliance and reimbursement experts. Each episode features KMC University specialists tackling documentation, billing, Medicare, and HIPAA challenges that real practices face every day.Learn how to simplify compliance, reduce denials, and keep your chiropractic office running smoothly and confidently, one episode at a time.

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00:04:29

Medically Necessary vs. Clinically Appropriate Care:...

The KMC University HelpDesk Podcast ·

2025/11/03

In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains the difference between medically necessary care and clinically appropriate care in chiropractic.Learn how to determine when treatment is billable under insurance and when it’s simply appropriate for patient well-being but not reimbursable.Dr. Erin breaks down the four components of medical necessity — patient complaint, objective findings, functional deficit, and plan of care — and clarifies how to document both compliant and

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00:04:46

S Codes: It's all in the Details

The KMC University HelpDesk Podcast ·

2025/10/31

This increased patient volume, particularly with activity-related injuries, brings a critical focus to chiropractic compliance—especially surrounding the correct use of S codes for injuries.⁠⁠Watch the full video on KMCUniversity.com!

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00:04:20

HIPAA Compliance for Sign-In Kiosks: Don’t Let Your...

The KMC University HelpDesk Podcast ·

2025/10/27

Thinking about replacing paper sign-in sheets with an iPad kiosk? Before you do, make sure it’s HIPAA compliant. In this HelpDesk episode, Jill with KMC University explains how to secure your digital check-in process. Learn the essentials of HIPAA compliance for iPad sign-in kiosks, from setting up a business Apple ID to enabling Guided Access and understanding shared responsibility with your EHR vendors. Stay compliant, avoid breaches, and protect your patients’ information.Watch the full video on

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00:06:57

Are You Delegating Services Correctly?

The KMC University HelpDesk Podcast ·

2025/10/24

Thinking of delegating services to your staff? Before you do, make sure you’re following your state board regulations, malpractice carrier guidelines, and payer policies. Not all services can be delegated, and failing to check these requirements could lead to compliance risks and reimbursement issues. Learn what you need to look for, what key terms to search in payer policies, and how to ensure your practice stays within the lines of compliance. Need help? KMC University is here for

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00:03:56

A Guide to the Chiropractic Superbill Billing Process

The KMC University HelpDesk Podcast ·

2025/10/20

Sometimes the smartest billing move is letting patients take the lead. In this HelpDesk episode, KMC explains the chiropractic superbill billing process, when to use it, how to complete it correctly, and why it helps reduce administrative stress. By providing patients with a clear, detailed superbill, chiropractors can empower them to pursue out-of-network reimbursement independently, stay compliant, and avoid the pitfalls of complex payer rules. Learn when superbills make sense and how they can

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00:04:02

Diagnosis Coupling With Medicare, Don’t Go Solo!

The KMC University HelpDesk Podcast ·

2025/10/17

Ever had a CO-16 denial on your Medicare EOB? Or you got a denial that said your diagnosis codes didn’t match the CPT code? All of this may be because of a lack of proper diagnosis coupling. This HelpDesk episode sheds some light on what’s necessary! ⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:03:05

Don’t Get Left Behind: Navigating 2025 ICD-10 Changes

The KMC University HelpDesk Podcast ·

2025/10/13

ICD-10 annual code changes are just around the corner! Each October, chiropractors must review, update, and prepare their systems for new, deleted, or revised ICD-10 codes. In this HelpDesk episode, Dr. Erin Stubblefield explains how to get ready for these updates, from checking Chapter 13 codes and training your staff to refining documentation for compliance. Stay proactive and keep your claims clean with these practical tips from KMC University.⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:06:16

No Insurance, No Immunity: Chiropractic Audits and...

The KMC University HelpDesk Podcast ·

2025/10/03

The concept of "Cash is King" in chiropractic practices offers benefits such as reduced administrative work and greater autonomy, but it's essential to understand that cash-only practices still face regulatory responsibilities. Ultimately, compliance is tied to being a licensed healthcare provider, regardless of payment methods. ⁠⁠Watch the full video on KMCUniversity.com!

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00:05:11

The Medicare Limiting Fee — Not So Limited for...

The KMC University HelpDesk Podcast ·

2025/10/03

Very often, chiropractors and teams are confused about what can be charged to Medicare patients when it comes to the Limiting fee. In this helpful video, KMC explains the ins and the outs of the limiting fee…and why it’s not so limited for our offices in this profession.⁠Watch the full video on KMCUniversity.com!

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00:03:46

The Art of Patient Documentation

The KMC University HelpDesk Podcast ·

2025/10/03

Good documentation is more than a requirement—it’s an art that protects your practice and serves your patients. In this HelpDesk episode, Dr. Erin Stubblefield from KMC University breaks down the key principles that make patient documentation clear, consistent, and defensible. Learn why specificity, consistency, accurate tracking, and personalization transform your daily notes into powerful tools for better patient care and stronger compliance. Watch the full video on KMCUniversity.com!

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00:03:05

When Consultations are not Consultations!

The KMC University HelpDesk Podcast ·

2025/10/02

Yes, we have a set of codes that AMA CPT has allowed for use in “consultations”. But hold it! They are not the same kinds of “consultations” we refer to in our profession, such as the initial consultation for a new patient, or that often “free” consultation or, as we like to call it, Pre-Acceptance Interview” for potential new patients. Follow along with this quick Help Desk episode to help you best understand how to use official Consultation codes 9924X and 9925X. ⁠⁠⁠⁠⁠Watch the full video on

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00:02:15

Chiropractic Independence: Free Your Documentation...

The KMC University HelpDesk Podcast ·

2025/10/02

In this HelpDesk episode, Dr. Erin Stubblefield breaks down why the chiropractic profession continues to face scrutiny from the Office of Inspector General (OIG). From billing errors and missing documentation to the misuse of codes, we explore the four main reasons chiropractic Medicare claims are often denied — and what you can do to protect your practice.⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:02:24

Excludes1 or Excludes2? What Chiropractors Must Know...

The KMC University HelpDesk Podcast ·

2025/10/02

Are you confused about when to use Excludes1 or Excludes2 in your ICD-10 diagnosis coding? In this HelpDesk session, Rebecca from KMC University breaks down the key differences and explains why understanding these exclusions is essential to avoiding claim denials and compliance errors. Learn how to apply the rules correctly and code to the highest level of specificity.⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!⁠

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26 results

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