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PODCAST

The KMC University Podcast

The KMC University Podcast explores the business, compliance, and clinical realities of modern chiropractic practice. Join industry experts, educators, practice leaders, and successful chiropractors as they share insights on documentation, coding, reimbursement, leadership, team development, patient care, and practice growth. Each episode delivers practical strategies to help you build a stronger, more successful practice. Learn more at www.KMCUniversity.com.

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All Episodes

00:03:06

Neck Pain or Shoulder Pain? How to Tell the Difference

The KMC University Podcast ·

2026/09/30

Is your patient's shoulder pain actually coming from the shoulder, or could the cervical spine be the source?In this KMC University HelpDesk episode, Dr. Richard Mason shares practical clinical clues that can help chiropractors differentiate cervical-origin symptoms from primary shoulder conditions.Dr. Mason discusses Spurling's test, cervical distraction, Bakody's sign, painful arc, functional shoulder complaints, and even the sometimes-confusing presentation of pain around the shoulder

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00:05:51

How Late Is Too Late for Chiropractic Documentation?

The KMC University Podcast ·

2026/09/29

How far behind are you on your chiropractic documentation?If unfinished notes are piling up and your billing team is waiting for completed records, it may be time to rethink your documentation workflow.In this KMC University HelpDesk episode, we discuss why timely, or contemporaneous, documentation matters, what to consider when signing and amending records, and practical ways busy chiropractors can stay current.You'll also learn how scribes, AI-assisted documentation, dictation, and smarter EHR

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00:02:34

Are Your Chiropractic X-Rays Medically Necessary?

The KMC University Podcast ·

2026/09/28

Are the X-rays you're taking medically necessary, and does your documentation prove it?In this KMC University HelpDesk episode, Dr. Erin Stubblefield discusses why routine imaging protocols can create reimbursement and compliance concerns when there isn't an individualized clinical reason for taking the films.Learn how findings from the patient's history and physical examination should drive imaging decisions, why your documentation needs to clearly explain the clinical rationale, and

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00:04:20

Initial Visit vs. Routine SOAP Note: Are You...

The KMC University Podcast ·

2026/09/27

Does your EHR make every patient visit look exactly the same?That convenience could be creating a documentation problem.In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains the important differences between documenting the beginning of a new episode of care and documenting a routine chiropractic office visit.You'll learn why "initial" doesn't necessarily mean a brand-new patient, what information should be captured when evaluating a new episode of care, how

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00:04:46

How to Recognize a Lumbar Disc Herniation Before...

The KMC University Podcast ·

2026/09/26

How can you recognize a lumbar disc herniation before ordering an MRI?In this KMC University HelpDesk episode, Dr. Richard Mason reviews the clinical history, orthopedic examination findings, neurological assessment, and red flag symptoms that help chiropractors develop an accurate working diagnosis of lumbar disc herniation.Learn how to distinguish disc herniations from disc bulges and muscular strains, understand the difference between radicular pain and lumbar radiculopathy, and identify

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00:04:26

Can Chiropractors Bill Insurance for Family Members?

The KMC University Podcast ·

2026/09/25

Can chiropractors bill insurance for treating family members?In this KMC University HelpDesk episode, we answer one of the most frequently asked compliance questions in chiropractic practices. Learn what Medicare says about treating spouses and other family members, why professional courtesy policies matter, and how improper billing can lead to audits, recoupments, and network participation issues.We'll also discuss how to develop a clear Professional Courtesy Policy, avoid common billing

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00:26:15

Cash-Based Chiropractic Practice: What Every...

The KMC University Podcast ·

2026/08/14

What does it really mean to build a cash-based chiropractic practice? Contrary to popular belief, it doesn't mean giving up insurance. It means creating a practice that isn't dependent on insurance reimbursement to thrive.In this episode of the KMC University Interview Series, host Kathy Weidner sits down with Holly Jensen, Chief Operations Officer at Cash Practice Systems, for an insightful conversation about the systems, strategies, and mindset that help chiropractors build ethical,

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00:02:40

Is Your EHR Stealing Your Profits?

The KMC University Podcast ·

2026/07/27

Is your Electronic Health Record (EHR) helping your practice, or quietly costing you time and money?In this KMC University HelpDesk episode, Dr. Erin Stubblefield explains how inefficient documentation systems create hidden financial leaks inside chiropractic practices. Learn why repetitive charting, incomplete intake forms, and poorly optimized workflows reduce productivity, increase compliance risk, and steal valuable clinical time.Discover practical ways to improve your documentation process

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00:04:16

Why End-of-Day Balancing Is Non-Negotiable for...

The KMC University Podcast ·

2026/07/26

At the end of a busy day, it's tempting to leave balancing for tomorrow, but that small decision can create costly financial problems.In this KMC University HelpDesk episode, Rebecca explains why end-of-day balancing is one of the most important daily habits for every chiropractic practice. Learn how just five to ten minutes each day can help prevent missing payments, inaccurate deposits, billing errors, and financial leaks that impact your bottom line.You'll also discover the key steps

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00:05:21

Every Chiropractor Needs a Better Report of Findings

The KMC University Podcast ·

2026/07/25

Are your patients fully committed to the care you recommend, or are they leaving with unanswered questions?In this KMC HelpDesk episode, Kathy Weidner (KMC) explains why the chiropractic Report of Findings remains one of the most valuable patient education tools in your practice. Learn how a thoughtful ROF helps improve treatment acceptance, strengthens patient understanding, increases case completion, and creates better clinical outcomes.Kathy also discusses the importance of the Financial Report

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00:02:33

How to Bill Cranial Work Correctly

The KMC University Podcast ·

2026/07/25

Cranial techniques are becoming more common in chiropractic practice, but are you billing them correctly?In this HelpDesk episode, Dr. Erin Stubblefield discusses why routinely billing cranial work as CPT 98943 can create compliance risks. Learn why reviewing each payer's medical review policy is essential and discover when an unlisted code or a cash-pay model may be the better option.Watch the full video on KMCUniversity.com!

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00:02:20

The Audit-Proof Practice: Securing Permanent Revenue

The KMC University Podcast ·

2026/07/23

Getting paid today does not guarantee you'll keep the money tomorrow.In this HelpDesk episode, Dr. Erin Stubblefield explains why documentation audits are one of the most important tools for protecting your practice's revenue. Learn how self-audits, external reviews, and stronger medical necessity documentation can help you avoid denials, recoupments, and costly compliance issues before an auditor ever reviews your records.⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:06:42

The Chiropractor's Guide to Headache Diagnosis

The KMC University Podcast ·

2026/07/22

Headaches are one of the most common conditions seen in chiropractic practice, but not all headaches are created equal.In this HelpDesk episode, Dr. Richard Mason explains how to properly diagnose and document tension headaches, migraines, cluster headaches, and cervicogenic headaches. You'll also learn the key objective findings that support each diagnosis and discover important red flags that may require immediate referral.⁠⁠Watch the full video on KMCUniversity.com!

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00:26:57

From 95% Insurance to 3%: A Practice Transformation...

The KMC University Podcast ·

2026/06/26

What does it take to transform a chiropractic practice while staying true to your values?In this episode of the KMC University Podcast, Kathy Weidner (KMC) sits down with Dr. Carey Girgis and Sally Girgis of Back Pain Relief Ohio to discuss nearly two decades of partnership with KMC University and the evolution of their practice.Starting as a traditional insurance-based chiropractic office, Dr. Girgis shares how they successfully transitioned to a practice that is now just 3% insurance dependent by

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00:03:31

Code the Service, Not the Benefit

The KMC University Podcast ·

2026/06/11

Are you coding based on the service you provided, or based on what the patient's insurance covers?In this HelpDesk episode, KMC discusses a growing compliance concern: practices selecting CPT codes based on coverage rather than the actual service performed. Learn why coding accuracy matters, how medical review policies can guide documentation and billing, and what every chiropractic office should know about services like 97140 and 97124.⁠Watch the full video on KMCUniversity.com!

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00:05:20

10 Common Medicare Billing Mistakes Chiropractors Make

The KMC University Podcast ·

2026/06/09

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Medicare claim denials can quickly drain cash flow from your practice, but many of the most common denials are preventable.In this HelpDesk episode, Rebecca breaks down the top 10 Medicare Part B chiropractic claim denials, including documentation deficiencies, modifier errors, ABN mistakes, medical necessity issues, and claim submission problems. Learn what causes these denials and how to protect your revenue through stronger compliance and billing practices.Watch the full video on

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00:05:46

Maintenance Care Strategies for Chiropractic Practices

The KMC University Podcast ·

2026/06/08

What happens after a patient completes active treatment?In this HelpDesk episode, KMC discusses how chiropractic practices can successfully transition patients into maintenance or wellness care without awkward conversations or patient confusion. Learn how better communication, financial clarity, and early education can improve patient retention and help your practice keep more cash.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:31:54

Beyond Technique: Training the Modern Chiropractor |...

The KMC University Podcast ·

2026/06/05

In this special KMC University Member of the Month episode, leaders from the Northeast College of Health Sciences Community Health Centers share how their partnership with KMC University has helped strengthen clinical education, compliance, documentation, coding, billing, and practice readiness.Learn how Northeast College has integrated real-world business, compliance, and patient care training into its curriculum, helping students graduate better prepared for the realities of modern chiropractic

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00:02:14

ICD-10 Specificity: The Key to Fewer Denials

The KMC University Podcast ·

2026/05/18

Using vague or “unspecified” diagnosis codes can quietly drain your practice through denials, delays, and audit risk. In this HelpDesk episode, Dr. Erin Stubblefield explains why ICD-10 specificity matters and how stronger documentation leads to stronger coding. Learn how clear assessment findings help support medical necessity, improve reimbursement, and protect your bottom line.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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00:04:17

The Right Way to Document Cervical Injury Cases

The KMC University Podcast ·

2026/05/15

Proper documentation is critical when treating whiplash and cervical injuries in chiropractic practice. In this HelpDesk episode, Dr. Richard Mason explains the key elements that should be included in your notes to support medical necessity, improve clinical clarity, and reduce audit risk. Learn common documentation mistakes that can trigger denials and how to create stronger, more defensible records.⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Watch the full video on KMCUniversity.com!

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63 results

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