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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

13:37

Building Down-to-Earth Documentation: Lessons from...

Knowledgebase Ninjas ·

2026/04/15

In this episode of Knowledge Base Ninjas, Cody shares his unconventional journey into technical writing and how the field is evolving in the age of AI. Cody shares how he transitioned from academia, combining his passion for language and technology in meaningful ways. He emphasizes creating “down-to-earth” documentation that meets users where they are, rather than overwhelming them with complexity or rigid formality.The conversation explores what draws people to technical writing - clarity,

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18:52

Numbers vs. Narratives: Measuring Documentation the...

Knowledgebase Ninjas ·

2026/03/03

In this episode of the Knowledge Base Ninjas podcast, Sadhana talks about what documentation performance really means and why it matters. It shows how effectively documentation helps users complete tasks without relying on support.But numbers alone are not enough. She emphasises the importance of combining quantitative analytics with qualitative feedback to get the full picture of documentation performance. Through various examples, the discussion shows how metrics can sometimes be

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19:07

Writing Is the Smallest Part of Technical Writing:...

Knowledgebase Ninjas ·

2026/02/24

In this episode of Knowledge Base Ninjas, Gowri catches up with Strahinja Milosevic, a Senior Technical Writer with Bitvavo, on the evolving role of technical writers in an AI-driven world. Strahinja, a graduate in English and language from the University of Belgrade in Serbia, began his career as a freelance translator before moving to technical writing. Now, based in Amsterdam, Strahinja works in a docs-as-code environment, closely with engineering teams. In this conversation, he talks

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13:49

Keeping Documentation Simple is Hardest but the Best...

Knowledgebase Ninjas ·

2026/02/17

In this episode of Knowledge Base Ninjas podcast, Gowri catches up with Oana Turnea, a Technical Program Manager at Microsoft, to talk about creating and managing documentation systems at scale.Oana began her career as a helpdesk analyst and gradually moved towards information management. She says that from when she began working, she had a genuine passion for helping people better understand information. Her drive to improve existing content, combined with her background in linguistics and

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27:09

How Content Structure Directly Impacts AI Accuracy...

Knowledgebase Ninjas ·

2026/02/10

In this episode of the Knowledge Base Ninjas podcast, we have Rahel Anne Bailie, Senior Content Consultant, from Content Seriously. She talks about how organizations are approaching AI and where many miss the mark strategically. She points out that companies often rush to “do AI” without clearly understanding the problem they are trying to solve.She then shifts the focus to existing content and what it really means to be AI-ready. While AI has been used in content optimization tools for

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16:11

Writing Documentation for Humans and AI: Insights...

Knowledgebase Ninjas ·

2026/01/16

In this episode of the Knowledge Base Ninjas podcast, Sakshi Shah, Technical Writer at Tesla explores how documentation is evolving in the age of AI, where content must serve both human readers and AI systems. The discussion highlights why structure, clarity, chunking, and consistency matter more than ever, and how understanding user types helps balance AI-ready and human-friendly documentation. The episode also introduces key principles of AI-ready documentation such as granularity,

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17:19

Being user-obsessed is key to effective...

Knowledgebase Ninjas ·

2025/12/15

In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users. Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves

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16:58

Why Domain Knowledge Matters in Tech Writing – A chat...

Knowledgebase Ninjas ·

2025/11/18

This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career. This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledge and writing clarity, how AI both aids and challenges technical writers, and why human oversight

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15:22

Rethinking Content Evaluation in the AI Era: Insights...

Knowledgebase Ninjas ·

2025/10/28

In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI can help scale evaluation. She also talks about the evolving

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17:54

Balancing Writing and Management Challenges: A chat...

Knowledgebase Ninjas ·

2025/10/21

In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining

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21:06

Exploring AI in Technical Writing with Jason...

Knowledgebase Ninjas ·

2025/10/14

In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also

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1:13

Introducing Document360 Global Writers Awards

Knowledgebase Ninjas ·

2025/10/07

Calling all Global Writers, your moment in the spotlight is here. We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers.With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve.Nominations for Document360 Global Writers Awards are now

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18:18

How to Make Docs Effective & Mistakes to Avoid: A...

Knowledgebase Ninjas ·

2025/09/30

In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part

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19:12

How AI Is Reshaping Documentation Workflows – Ankur...

Knowledgebase Ninjas ·

2025/09/23

In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the

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21:34

Keeping Docs Structured and Manageable: Insights from...

Knowledgebase Ninjas ·

2025/09/16

In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from

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16:34

Content Frameworks and Their Impact on Docs with...

Knowledgebase Ninjas ·

2025/09/09

In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across

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11:18

Evolving Docs Beyond PDFs: A Chat with Holli...

Knowledgebase Ninjas ·

2025/09/02

In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video

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18:53

How Content Operations Drive Consistency with Caley...

Knowledgebase Ninjas ·

2025/08/26

In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance,

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28:26

Why Aesthetics Matter in Technical Docs with Richard...

Knowledgebase Ninjas ·

2025/08/19

When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics. In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between

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14:27

Optimizing Documentation for Developers: A...

Knowledgebase Ninjas ·

2025/08/05

In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for

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159 results

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