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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

17:19

Being user-obsessed is key to effective...

Knowledgebase Ninjas ·

2025/12/15

In this episode of the Knowledge Base Ninjas podcast, Lynne Thompson, Technical Writer at Spence Consulting, discusses how technical writers can successfully gather the information they need and ensure their documentation truly serves users. Thompson emphasizes the importance of being customer-obsessed when creating documentation. Without understanding the user’s context, she says, even well-written content can fall flat. For writers to gain this perspective, they must immerse themselves

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16:58

Why Domain Knowledge Matters in Tech Writing – A chat...

Knowledgebase Ninjas ·

2025/11/18

This episode of the Knowledge Base Ninjas Podcast, we have Alina Desiatnikova, Technical writer from Bolt, who shares her path from technical support to technical writing and the skills that shaped her career. This episode highlights the ongoing importance of clear, thoughtful documentation and the vital role technical writers continue to play. She discusses the balance between domain knowledge and writing clarity, how AI both aids and challenges technical writers, and why human oversight

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15:22

Rethinking Content Evaluation in the AI Era: Insights...

Knowledgebase Ninjas ·

2025/10/28

In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI can help scale evaluation. She also talks about the evolving

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17:54

Balancing Writing and Management Challenges: A chat...

Knowledgebase Ninjas ·

2025/10/21

In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining

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21:06

Exploring AI in Technical Writing with Jason...

Knowledgebase Ninjas ·

2025/10/14

In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also

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1:13

Introducing Document360 Global Writers Awards

Knowledgebase Ninjas ·

2025/10/07

Calling all Global Writers, your moment in the spotlight is here. We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers.With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve.Nominations for Document360 Global Writers Awards are now

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18:18

How to Make Docs Effective & Mistakes to Avoid: A...

Knowledgebase Ninjas ·

2025/09/30

In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part

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19:12

How AI Is Reshaping Documentation Workflows – Ankur...

Knowledgebase Ninjas ·

2025/09/23

In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the

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21:34

Keeping Docs Structured and Manageable: Insights from...

Knowledgebase Ninjas ·

2025/09/16

In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from

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16:34

Content Frameworks and Their Impact on Docs with...

Knowledgebase Ninjas ·

2025/09/09

In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across

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11:18

Evolving Docs Beyond PDFs: A Chat with Holli...

Knowledgebase Ninjas ·

2025/09/02

In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video

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18:53

How Content Operations Drive Consistency with Caley...

Knowledgebase Ninjas ·

2025/08/26

In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance,

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28:26

Why Aesthetics Matter in Technical Docs with Richard...

Knowledgebase Ninjas ·

2025/08/19

When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics. In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between

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14:27

Optimizing Documentation for Developers: A...

Knowledgebase Ninjas ·

2025/08/05

In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for

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17:28

Why Documentation Toolchains Should Match Contributor...

Knowledgebase Ninjas ·

2025/07/22

In this episode of the Knowledgebase Ninjas Podcast, Laura Novich, Lead Technical Writer at Salesforce, shares what truly makes a documentation toolchain effective. It's not just about the tools themselves, but how seamlessly they integrate into team workflows—and how confident contributors feel using them.Laura explains why features like content reuse, automation, and collaboration only add value when they align with the needs of different contributors—developers, product managers, support teams,

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15:11

Making Tech Docs Simpler for Non-Technical Users – A...

Knowledgebase Ninjas ·

2025/07/15

In this episode of the Knowledge Base Ninjas podcast, Daria Tombolelli from KNIME shares her perspective on how AI is enhancing—not replacing—the work of technical writers. She explains how tools like ChatGPT help simplify research and make complex topics more accessible. Daria also highlights a shift in documentation priorities, emphasizing content that is both user-friendly and optimized for AI, with a focus on clarity, structure, and accuracy. She advocates for hands-on learning, real-world use

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12:54

Customer-First Documentation in the Age of AI with...

Knowledgebase Ninjas ·

2025/07/01

In this episode of Knowledge Base Ninjas Podcast we have Kirsti Wall, the Technical Documentation Manager from Everi. She emphasizes how to make documentation scannable and organized, keeping the users in mind. She adds that effective design elements will direct the users in visual ways. Whereas simplification of content is called for, she also says about oversimplification and the focus on what truly sets the product apart in the documentation. She also discusses actual-world research using the

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11:32

The Manager’s Lens: Christie Gera, Appfire on Leading...

Knowledgebase Ninjas ·

2025/06/24

In this episode, Christie Gera, Manager of Technical Writing at Appfire, shares how her team of technical writers is navigating the fast-evolving landscape of AI in documentation. She breaks down exactly how they use AI - leveraging it for tasks like generating test data and simulating SME input using tools like Notebook LM - while strictly avoiding AI-generated content in official docs.Christie also talks about performance metrics that matter and their work is tied directly to product trial

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19:23

Why Documentation Deserves a Role in Business...

Knowledgebase Ninjas ·

2025/06/18

In this episode of Knowledge Base Ninjas podcast, we talk with Nikhar Sawhney, senior technical writer at Cisco and hear why documentation must come into focus as a wise business initiative. Having 16+ years of experience, Nikhar shares how the process of how excellent documentation can reveal the product potential, achieve better user satisfaction and facilitate product adoption. He emphasizes the role of cross-functional cooperation with engineering and product teams to create the content that

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9:33

Accessibility as a Core Writing Principle with Stacy...

Knowledgebase Ninjas ·

2025/06/10

In this episode of the Knowledge Base Ninjas podcast, we speak with Stacy Reed, Senior Technical Writer at Wavelo.Stacy focuses on creating accessible, user-friendly documentation for both internal developers and customers. With 28 years in related fields and three years in technical writing, Stacy has expanded Wavelo’s Dev Portal from a handful to over 100 endpoints. She’s also a key driver behind the Neurodiversity ERG at Tucows. Stacy emphasizes that accessibility is not an afterthought, it's

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153 results

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