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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

arts design

All Episodes

57:44

'Playful by Design' with Prof Sonia Livingstone and...

This is HCD – Human-Centered Design, UX & Service... ·

2023/11/27

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In this episode, we welcome Professor Sonia Livingstone with Kruakae Pothong from the London School of Economics, also involved in Playful By Design. The discussion focuses on childhood development and incorporating design into children's lives. Kruakae, originally from Thailand and with a background in journalism, highlights her shift to research at the intersection

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41:28

Carol Massa 'The Conscious Designer: Exploring Inner...

This is HCD – Human-Centered Design, UX & Service... ·

2023/11/21

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Today on the show, we speak with Carol Massa. Carol is a phenomenal service designer, based in the U.S.A. In this episode, we speak about the nuances between strategic design and service design and we really get into detail about the two. We find out how Carol sees what some of the organisations have successfully done to introduce service design into their

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33:07

'Catalina Bonavia: Transforming Lives - Designing a...

This is HCD – Human-Centered Design, UX & Service... ·

2023/11/15

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In this eye opening episode, we meet Catalina Bonavia, known to friends as Cata, who is Head of Service Design for Three6.com.au. Originally from Argentina, now living in Melbourne, Catalina has worked on some very interesting projects as an industrial designer, not least a remarkable health-enhancing toilet design for a family in Argentina, which quite literally has

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42:59

Ben Dunn Flores ‘Innovative Inhabitance: Pioneering...

This is HCD – Human-Centered Design, UX & Service... ·

2023/10/31

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers I'm delighted to have you with me for another cracking episode this time with Ben Dunn Flores, Co-Founder of Roost. I’d stumbled across this start up late one night on a post that was exploding on LinkedIn that challenged the status-quo about home ownership in the UK. I openly admit in this episode that I am privileged and lucky to have a home, albeit with a mortgage,

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34:43

Aoife Dooley 'Creative Sparks: The Journey from...

This is HCD – Human-Centered Design, UX & Service... ·

2023/10/24

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers I'm delighted to have you with me for another cracking episode this time with Aoife Dooley, one of Ireland’s most talented illustrators. We connected several years ago at an event where we both were speaking at, and stayed in touch afterwards. Aoife’s created several beautiful children’s books over the last decade, many of which have been shortlisted for best

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41:02

'Fostering Emotional Well-being: The Samaritans’...

This is HCD – Human-Centered Design, UX & Service... ·

2023/10/19

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In this profoundly moving episode, we dive deep into a transformative journey with our distinguished guest, Heldiney Pereira. Heldiney candidly shares his story of navigating life’s tumultuous waters, marked by personal loss, questions about self-worth, and the search for meaning. Emphasizing the pivotal role that the Samaritans played in his journey, Heldiney unveils

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34:57

Nicole Lachenmeier 'UN-Designing Complexity: Beyond...

This is HCD – Human-Centered Design, UX & Service... ·

2023/10/09

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers In 'Designing Complexity: Beyond Templates to True Visualization', we dive deep into the transformative world of data design. Nicole, a Swiss graphic designer, joins us to unpack the philosophy behind visualizing intricate concepts. Through enlightening discussions, we explore the journey from narratives to visuals, the pitfalls of generic templates, and the

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43:40

'Whispers of Innovation: The Cochlear Impact' Patrick...

This is HCD – Human-Centered Design, UX & Service... ·

2023/10/06

Todays sponsor MIRO: https://www.miro.com/podcast In this episode we dive deep into the realm of cochlear implants and the profound impact they've made on the lives of one of the coolest young men that I have ever met, Patrick Hoffner. In this episode we speak with Jen, his Mum, and Patrick and hear about the journey that Patrick has been on since having cochlear implants at aged-1. We speak about how this incredible technology has impacted his life. Watch Patrick aged 4:

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48:05

Leon Barnard 'Wireframing for Everyone'

This is HCD – Human-Centered Design, UX & Service... ·

2023/10/03

Show some love for today's sponsor, MIRO. https://www.miro.com/podcast I'm delighted to have you with me for another cracking episode this time with Leon Barnard, co-author of the brand spanking new book on A Book Apart, called Wireframing for Everyone. Leon, Michael and Bill all work for one of my absolute favourite UX businesses, Balsamiq. A wire framing tool that when it came out in 2008, was revolutionary. It reduced the exclusivity around the capability of wire framing, and made it accessible

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56:05

How Service Design Shapes the Future of...

This is HCD – Human-Centered Design, UX & Service... ·

2023/10/02

Todays sponsor MIRO: https://www.miro.com/podcast In this exclusive interview, dive deep into the realm of service design with Patrick, co-author of "Orchestrating Experiences" and a key figure at Harmonic. From the early days of Adaptive Path to the rise of service design as a strategic force, Patrick reveals the nuances of running a successful design studio, Harmonic Design. Discover the significance of staying true to one's purpose amidst rapid change, the importance of self-care in the

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51:19

Juan Prego 'Playful Pathways: Nurturing Growth and...

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/21

This episode is brought to you by our good friends, MIRO > https://www.miro.com/podcast Join Premium This is HCD and receive access to our back-catalogue of 250+ other episodes, plus access this episode several days earlier Play. Something we all did as children, but as we grow older, it's less and less common to see, and even more so within the workplace. Play is often seen as the opposite of work. But what about if your job was to help unlock the potential, and you encourage play to do that in the

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92:51

Opher Yom-Tov 'Designing Futures: The Journey of the...

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/17

This episode was brought to you by the wonderful people at MIRO. Show some love by checking them out https://www.miro.com/podcast Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom-Tov. And as mentioned over recently, exited ANZ bank in Australia. Where after seven years, he was a crucial piece of their journey towards becoming more design centric. At the time of editing, there are over 200 designers within the organization. Pretty

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42:07

Mollie 'The Resurgence of Gaeilge: Irish with...

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/12

Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame. Now Mollie is from Dublin and has been on a mission to spread the love of my native language, Irish, or as we say in Ireland, Gaeilge. To give you a very brief background on our history in Ireland, we spoke Irish up until the British rule, and it wasn't until the early 1900s and 1916 that we regained our independence, but we never regained our native tongue fully. It's now spoken only in parts in Ireland,

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86:23

Hector Garcia 'Unleashing Ikigai: Finding Purpose and...

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/07

Check https://www.miro.com/podcast to sign up for free and get 3 free canvases for life... Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes. Hector has written two of the best selling books on this topic, and is based in Japan himself. In this conversation, I get into areas of the methods that Hector suggests, but also does himself. By the end of this conversation, you will

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59:33

Greg Bernarda 'Leading Ecosystems'

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/01

Check https://www.miro.com/podcast to sign up for free and get 3 free canvases for life... Hey folks and welcome to another cracking episode on This is HCD. Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world. I truly respect

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43:56

Heather Hansen ‘Unmuted: Breaking Language Barriers...

This is HCD – Human-Centered Design, UX & Service... ·

2023/08/14

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language. As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design

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2:56

Introducing This is HCD (Spotify Trailer)

This is HCD – Human-Centered Design, UX & Service... ·

2023/08/14

It’s great to have you here with us on the human centered design podcast. My name is Gerry Scullion, and I am the founder of the Network and Community that is run out of www.thisishcd.com This podcast has been producing content since 2017, and as we rapidly approach our 1-millionth download, I am so proud of the back catalogue that we have available that includes conversations that cover topics like service design, ethical design, trauma informed design, facilitation, embedding design, working

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72:08

Neil Theise ‘Navigating Complexity'

This is HCD – Human-Centered Design, UX & Service... ·

2023/08/14

Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of today's podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity. I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from

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51:21

Sarah Clearwater ‘The Intersection of Design and...

This is HCD – Human-Centered Design, UX & Service... ·

2023/07/11

Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper. Website: https://www.sarahclearwater.com/ LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video

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58:58

Florian Bailey 'Service Design Secrets: Elevating...

This is HCD – Human-Centered Design, UX & Service... ·

2023/06/15

Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey. The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most

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