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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

arts design

All Episodes

19:05

Marc Stickdorn on Journey Management, AI & Leading...

This is HCD – Human-Centered Design, UX & Service... ·

2025/11/26

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-CommunityIn this episode of This is HCD, Gerry Scullion is joined (again!) by service design pioneer Marc Stickdorn – recorded right after they both spoke at SD in Gov in Edinburgh.We walk (literally) through the current state of service design, why so many teams feel stuck, and how journey management can help

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8:36

HCD News Roundup - AI Reshapes UX Careers plus Canva...

This is HCD – Human-Centered Design, UX & Service... ·

2025/11/24

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-Community[00:00] How AI is changing search behaviours - users still defaulting to Google[02:15] The return of the UX generalist - broad skills becoming more valuable[03:45] New tools spotlight: Affinity Suite now free, Ordinary site builder[05:30] Designer exposure and effectiveness connection[06:45] Systems thinking and

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31:01

Public Design, Power & the Future of Services — with...

This is HCD – Human-Centered Design, UX & Service... ·

2025/11/21

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-CommunityWe’re on the Royal Mile in Edinburgh for a walking conversation with Lucy Kimbell — engineer-turned-artist-turned-academic, and one of the sharpest observers of how design actually lands in government.Lucy has spent over 20 years moving between design, art, academia, and public administration. She’s worked with

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61:06

Design Meets Democracy 🇺🇸 with Chelsea Mauldin

This is HCD – Human-Centered Design, UX & Service... ·

2025/11/07

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-CommunityWhen Chelsea Mauldin began bringing design thinking into the U.S. government, she was met with scepticism — design was still seen as “throw pillows and pretty fonts.”In this deep and fascinating episode, Chelsea — Executive Director of the Public Policy Lab in New York — joins Gerry Scullion to share her journey

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20:51

Designing Safely: Safeguarding + Trauma-Informed...

This is HCD – Human-Centered Design, UX & Service... ·

2025/10/22

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-CommunityDesign isn’t just creativity — it’s care. In this episode, Gerry sits down with Ali Fawkes, Head of Social Innovation at Humanly (founded by Jenni Parker) to unpack practical safeguarding and trauma-informed practice in design research. We trace Ali’s unconventional route from fine art and special education into

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48:10

What Dying Teaches Us About Living — Lessons from a...

This is HCD – Human-Centered Design, UX & Service... ·

2025/10/14

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-CommunityGerry Scullion talks with Johanna Lundqvist, a former hospice nurse turned designer, about the wisdom gathered from years of palliative care. They discuss the Swedish memento mori mindset, why Western culture hides death, and how acknowledging mortality helps us live more intentionally. Johanna shares bedside

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55:45

Everything is Everything: Imagination, Justice &...

This is HCD – Human-Centered Design, UX & Service... ·

2025/10/01

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-CommunityIn this episode of This is HCD, Gerry Scullion sits down with Thea Snow, Director at the Center for Public Impact, to explore the powerful intersection of systems, imagination, and justice in reimagining government.We dive into why imagination matters in government, how systems shape agency, and the role of design

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20:56

Liminal Breaks with Mike Parker 'Riding the Storm –...

This is HCD – Human-Centered Design, UX & Service... ·

2025/09/26

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Leave a review (+ help us grow): https://ratethispodcast.com/hcdWhat do you do when the external noise is too loud, and your system wants to shut down? This episode helps you stay open without getting overwhelmed.This series is a starting point. Liminal Coaching works with individuals and organizations using guided relaxations, short-format coaching, and high-impact

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57:32

From Hustle to Flow – Steven Puri on Real Productivity

This is HCD – Human-Centered Design, UX & Service... ·

2025/09/25

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Leave a review (+ help us grow): https://ratethispodcast.com/hcdIn this episode of This is HCD, Gerry Scullion talks with Steven Puri, who has lived in two extreme worlds: producing Oscar-winning visual effects for Hollywood blockbusters and raising $20 million in venture capital to run multiple startups. Steven opens up about the unsustainable grind of film culture, the pain

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44:34

Scaling Design Talent with Sara Fortier

This is HCD – Human-Centered Design, UX & Service... ·

2025/09/11

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Leave a review (+ help us grow): https://ratethispodcast.com/hcdFrom solo consultant to scaling a design talent powerhouse—Sara Fortier (CEO of Outwitly) reveals what it really takes to grow, hire, and thrive in today’s design economy. Whether you’re a designer eyeing contracting or a leader scaling teams, this conversation is packed with insights you won’t want to miss.In

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19:39

Liminal Breaks by Mike Parker 'Drift to Peace'

This is HCD – Human-Centered Design, UX & Service... ·

2025/09/10

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Leave a review (+ help us grow): https://ratethispodcast.com/hcdWelcome, Mike! This is a short guest series from Mike Parker. I've received incredible benefits from learning about the techniques from Mike's work. It's allowed me to find increased clarity around my work as a result. So I'm delighted to welcome Mike to run a free 3 episode liminality session for you - our

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64:38

A Senator, a Judge & Four Women in Recovery: Breaking...

This is HCD – Human-Centered Design, UX & Service... ·

2025/09/04

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Leave a review (+ help us grow): https://ratethispodcast.com/hcdWhat happens when women with lived experience of addiction, prison, and recovery sit down with a former judge and a senator? In this powerful episode, Gerry Scullion brings together Senator Aubrey McCarthy, former Judge Gillian Hussey, and four remarkable women — Ruthann Barry, Bronagh McBrien, Edie Donohoe, and

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66:52

Systems of Care – Allen Bobinac on Rethinking...

This is HCD – Human-Centered Design, UX & Service... ·

2025/08/12

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.In this powerful walking episode through Dublin, Gerry speaks with Allen Bobinac, manager of The Lighthouse Café and a man whose journey from sleeping rough in St Stephen’s Green to leading one of Ireland’s most compassionate homelessness services is nothing short of remarkable. Allen shares how lived experience shapes better services, the importance of designing for dignity,

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4:06

Relaunching the Global Human Centered Design Directory

This is HCD – Human-Centered Design, UX & Service... ·

2025/08/07

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.In this short update episode, Gerry Scullion shares an exciting behind-the-scenes change: the Global Human-Centered Design Directory has now moved to the main This is HCD website. What started as a quiet initiative has turned into a valuable resource for connecting values-aligned practitioners across the globe.Discover how this small but intentional update improves access,

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49:51

Carrying Stories: Researcher Well-being and the Cost...

This is HCD – Human-Centered Design, UX & Service... ·

2025/07/31

If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Episode overviewIn this deeply human episode, Gerry Scullion speaks with Wellington-based design researcher Rachel Knight about the emotional realities of working in social impact. From navigating trauma-informed projects to setting boundaries as a freelancer, Rachel shares powerful insights on staying grounded while doing meaningful work.This conversation is essential

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67:59

Rooted in Innovation: The Future of Farming with...

This is HCD – Human-Centered Design, UX & Service... ·

2025/07/11

In this special walking episode of This is HCD, Gerry visits Elmgrove Farm in County Meath, Ireland, to meet farmer, journalist, and innovator Darragh McCullough. What started as a flower farm has evolved into a thriving community experience with pizza, peonies, and pick-your-own eggs. Together, they explore the deep thinking, sustainable practices, and collaborative mindset driving the farm’s remarkable transformation. Learn how Darragh blends farming tradition with human-centred principles, and

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50:37

Facilitate Like a Pro: Why Designers Must Step Up...

This is HCD – Human-Centered Design, UX & Service... ·

2025/06/27

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion speaks with Adam B. Cochrane, an experienced design leader currently at Staffbase in Berlin. Together, they explore the often-overlooked power of facilitation in design—and why it’s a crucial skill for any designer hoping to make a meaningful impact. From working at Lufthansa and Zalando to his

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47:27

Shape of Play: Insights from Mattel's Global Research...

This is HCD – Human-Centered Design, UX & Service... ·

2025/06/18

In this episode of This is HCD, Gerry Scullion is joined by Jaclyn Suzuki, co-founder of MADO and former creative director at Ziba, to explore a global study on the evolving nature of play — commissioned by toy giant Mattel. With data from over 33,000 people across seven countries, Jaclyn dives into what makes play essential in our lives, how it’s shifting across cultures, and how brands can harness its power. We unpack six distinct play personalities, the relationship between play and stress,

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5:18

Why We Made Our Design Community Invite-Only (and Why...

This is HCD – Human-Centered Design, UX & Service... ·

2025/06/17

In this solo episode, Gerry shares a heartfelt update on the This is HCD community and why it has evolved into an application-only model. Learn what makes this space radically different from noisy, growth-obsessed communities and how it’s built with intention, purpose, and a desire to create genuine impact. Whether you’re a human-centred design practitioner or just curious, you’ll hear how members gain access to all of Gerry’s premium courses, personal coaching, and a low-noise, high-value space to

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37:30

Experience the Power of Liminal Coaching with Mike...

This is HCD – Human-Centered Design, UX & Service... ·

2025/06/02

Join Gerry Scullion and Mike Parker on an enlightening journey exploring Liminal Coaching - and join in this live session, where you can experience a session yourself with Gerry being the guinea pig :-) 🌟✨. Discover how intentional daydreaming, rooted in cognitive science, can unlock your creative potential! 🚀 Book a free 30-minute chat with Mike: https://tidycal.com/liminal/30-minute-meeting Free Downloads: https://liminalcoaching.com/dtp-moment/ 🧘‍♂️ Key Takeaways:- Intentional daydreaming

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