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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

47:04

The Bugs Behind Periodontal Disease

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/12/16

This episode gets clinical but administrative folks need to know the why behind the treatment your doctor prescribes. Perio disease is linked to so many systemic ailments but did you know there are different bugs behind the disease? It’s why some patients respond well to SRP while others need more specific measures. We also discuss some of the conversations to have with your patients so they “get it.” Check out the graphics of these test results. Those alone are great education! Episode 67

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59:25

Holiday Edition: Fruitcakes and Fraud with Susan...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/12/02

Certified Fraud Examiner and good friend of the show Susan Gunn is back! She details the case of the Collin Street Bakery embezzlement. It was a small business with high revenues - sound familiar? Take the lessons from this case and do an assessment of your office. Are you at risk? To be honest, your practice is always at risk. What matters is how fast you find the shadiness. This thief was pretty eccentric. Did you know they made mattresses from horsehair? Who knew! Episode 66 Highlights

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54:43

Learning, Leadership and Empathy with Carrie Webber

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/11/18

I’m always interested in how offices are handling the end of the year, COVID and other issues. Carrie Webber is the CEO of Jameson Management (one of the largest dental consulting firms in the country) and shared how Jameson offices are handling these situations. We talked about how her coaches had to switch into emergency mode while also trying to stay ahead of emerging problems. Leadership is a recurring theme for 2020 since so much crisis management was needed. Carrie and I round out the

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45:56

Planning Your Social Media Content with Rita Zamora

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/11/04

Planning Your Social Media Content with Rita Zamora Rita Zamora is back to talk about social media marketing since COVID-19 entered our lives. Did you know that many patients left their offices due to lack of communication during the shutdowns? Imagine ghosting your patient base! We also talk about how creating a content calendar can simplify social media posting headaches. Episode 64 Highlights Social media during COVID Is your message positive? Informative? A guide to #hashtags

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55:40

The Symbiotic Relationship Between Providers And...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/10/21

More behind the scenes of dental insurance! My friend Patrick O’Rourke joins me for a geeky discussion about contracts and negotiations (the geekier the better). Patrick has worked on both the broker and provider sides and now on the provider side. He still maintains great relationships which helps him and his company - Practice Quotient - stay on top of insurance trends. Episode 63 Highlights Shifts in 2020 contracts (post-COVID) Rescue Negotiations - don’t get in that situation Sharing fee

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32:47

How Do You Handle a Riot Near Your Office?

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/10/07

Today’s guest and my friend Dr. Brett Wells shares his story of not just one but two riots that affected his office. He’s learned a few lessons from the experience. I’m grateful that he agreed to share his story and those lessons. It may not be a riot but a natural disaster that threatens your physical location. The takeaway is that we should plan for the weirdest possible scenario. Did anyone have rioting and looting on their 2020 checklist? I know I sure didn’t! Episode 62 Highlights Dr

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46:13

Onederful Is Trying to Simplify Benefits - Fingers...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/09/23

Episode 61 Highlights Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed! My insurance nerd flag was flying for this one! Karen Taylor of Onederful joins me to talk about the technology behind dental carrier information. If you’ve ever wondered what happens behind the scenes then this one's for you. Karen and Teresa discuss the timesuck of gathering eligibility and benefits What the heck is API? You use it almost every day in the office. Why wouldn’t carriers

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59:11

Fellow Insurance Nerd Colleen Huff is Back!

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/09/09

Episode 60 Highlights My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is paying and how to apply the payments) and how some plans are relaxing frequency limitations in light of COVID-19. Have you noticed that managers are burning out? We have. We’re hearing and feeling it. How you train your new employees can make your life less stressful down the road. Don’t skip the onboarding process because you don’t have time - it will come

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01:02:46

Talking Practice Sales and Acquisitions with Natasha...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/08/26

Ep 59 Often we don’t discover the legal side of practice sales until we’re in the thick of it. Join me for a very information-heavy episode that focuses on ownership, numbers and how patients react to practice transitions. Natasha walks us through why a business plan and certain analytical reports are needed. She has a 3-Step Process that she uses with clients on both sides: buyer and seller. The devil is in the details and contract law is full of them. After this episode you’ll at least know what

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01:12:15

Making Your Practice A Home For Your Team

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/08/12

Episode 58 Angela Davis Sullivan and I go way back in our consulting days. I’m excited that you’ll hear her solutions for handling employee personalities and the weird situations we find ourselves in as leaders. Her advice is just so solid and I hope it’s helpful! Highlights Covid-19 and charging for PPE - how has it affected her clients The concept of ‘work family’ What will happen when kids don’t go back to school Communication within your practice Discussion around new hires and their first 30

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58:48

Lois Banta Gives Advice on Post-Dental Careers and...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/07/27

Episode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. Resources mentioned in this episode: The NYT article regarding meetings in COVID age Speaking Consulting Network information Lois talks about her 10-10-10 method for adding time to appointments until you get the hang of

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55:32

Ep 56 Developing Leadership While COVID-ing with Geri...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/07/02

This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal." Don't you hate that phrase? Me too but at least you know what I mean! Geri drops advice on several topics such as:

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57:24

Ep 55 Talking Progress Notes and Coding with Andre...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/06/12

Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide Facebook group. Even if you're not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is a 'recovering front desk person' and his therapy included training hundreds of other practices. He now speaks around the country on not only Eaglesoft topics but management and leadership. We had a great talk about progress notes (yes, I was in heaven!) and tracking costs with the

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11:49

Ep. 54 Hit & Run with Lois Banta: The Controversy...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/06/01

I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares: her verbal skills should you decide to charge a fee why you need a system for inventory expense tracking her thoughts on if PPE fees are here-to-stay or just temporary charges If you need more conversation surrounding the topic then send her an email. She's always helpful! Email: lois@bantaconsulting.com Site: www.bantaconsulting.com Keep an eye out for her new book High Impact Communication

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53:47

Ep. 53: Rachel Wall Teaches Me About Periodontal...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/05/19

Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over: What is staging and grading? How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage? We talk about the answer for "is it once a perio, always a perio?" It's about risk. How to incorporate this information into your claims and conversations. The new

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01:01:55

Ep. 52 "Unexpected PIVOTS in Leadership with Ginny...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/05/03

How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different issues including: - Staying connected with no physical contact - Finding and trusting resources when news is so fluid - How the Society for Human Resources Management should be a bookmarked

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55:42

Ep. 51 "Virtual Conversations and Management Truths"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/04/16

Teams moving to a remote formation is a relatively new part of management. Kristine helps me understand how leaders have to really create and uphold the office's cultural norms. Yes, it's hard but it's an essential responsibility for a manager. What kind of dynamic comes out when you don't see your coworkers every day? You're all finding out now, aren't you? We go back to Manager Basics with these concepts: - TQM - Forming, Storming, Norming, and Performing theory - Fight or flight responses when

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57:49

Ep. 50 "Managing Your Practice through COVID-19 Times"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/04/05

Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening! We discussed: What she did and didn't do right when the virus affected her office, How she's going to preserve her relationships with referring offices, What will PPE look like post-COVID? What lessons has she learned from her times in court? What documentation do many offices leave out of the clinical record? What

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01:00:11

Ep. 49 "Teresa Teaches Teledentistry to Kevin"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/03/24

Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my classes and my job was to teach him the basics and FAQ about teledentistry. I covered: What is 'teledentistry'? What do I need to get started? The billing codes and the ADA's new guidance in this area Why teledentistry should be part of your customer service arsenal Other topics

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54:33

Ep. 48 “COVID-19 Time Warp and the Numbers Behind...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/03/18

So much changed in just one week. Kevin and I discussed COVID-19 (coronavirus for most people) just a few days before states and federal governments got involved. We talked a little infection control but we really focused on the impact this will have on not only meetings but practices. We took the opportunity to peel back the curtain on vendor costs at dental meetings. All the shows we discussed except for the California Dental Association have been cancelled. I'm including links here but urge to

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148 results

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