x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

55:13

EP 74: Talking Revenue With A Ninja ft. Andy Cleveland

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/03/24

The post-COVID state of collections may surprise you - it’s better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful! Full show notes on

en

35:25

EP 73: Why I Have A 24 Hour Rule

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/03/10

Everyone has a few life rules that shape how they act, interact and react. One of my personal rules is that I wait 24 hours before making any big decisions or purchases. This can be very hard in a world with so much available instant gratification. I look back on some of the biggest decisions I’ve made and am thankful for this rule. I can think of a few big mistakes I would have made had I acted impulsively. I take this guideline and apply it to our workplace. Patients, coworkers and even

en

28:53

EP 72: Life Is Too Short To Deal With Terrible Patients

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/02/24

Why do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps. Schedules full of awesome patients sound pretty good to me! Quotes “Imagine if you actually liked all your patients.” “Think about it, how many patients do you have that bring out this high anxiety.” “They have a philosophy where they only see

en

54:22

EP 71: Spotting Substance Abuse in Your Office with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/02/10

Edie Gibson is a well-respected hygienist and a personal long-time friend. Although we met while educating about implants one of her personal passions has been to discuss addiction and mental health. I’ve learned over the years that just because someone is quiet and says they’re fine that it may not always be the case. At some point you’ll come across someone who needs help. I hope this helps you if you find yourself in similar situations. In the meantime, I’m sending hugs to you. Life can be hard

en

57:49

EP 70: Fraudulent Hoverboard Dentist Dramatic Reading

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/01/27

My friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I know! Hidden in the legal case documents are a bunch of texts between the doctor and manager. They showed just how they planned to get as much reimbursement as possible. Honestly, the hoverboard is the tamest part of the whole case. We took a little creative license and read the

en

01:00:57

2021 is the Year For Courageous Conversations - with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2021/01/13

Master communicator Katherine Eitel Beltshares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor or the patient, you’ll have to deal with intense and surprising situations. Katherine has some great diffuser solutions. Her talk about setting your own boundaries really resonates with me. I have personal boundaries but what are my business ‘heck no’ lines in the sand? Check out Katherine for communication workshops - she’s popular for a reason! Episode

en

35:49

Three Key Insurance Developments to Watch for 2021

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/12/30

The upcoming year is already looking remarkably busy on the insurance side. I wanted to give you three areas to watch that will affect your practice. Throughout the year I’ll keep you updated on this podcast and in my newsletter. I appreciate that you see me as a resource, and I will continue to monitor carrier and revenue cycle management news for the industry. Thanks for helping the podcast grow this past year – I very much appreciate you. Here’s to a fantastic 2021! Episode 68 talking points:

en

47:04

The Bugs Behind Periodontal Disease

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/12/16

This episode gets clinical but administrative folks need to know the why behind the treatment your doctor prescribes. Perio disease is linked to so many systemic ailments but did you know there are different bugs behind the disease? It’s why some patients respond well to SRP while others need more specific measures. We also discuss some of the conversations to have with your patients so they “get it.” Check out the graphics of these test results. Those alone are great education! Episode 67

en

59:25

Holiday Edition: Fruitcakes and Fraud with Susan...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/12/02

Certified Fraud Examiner and good friend of the show Susan Gunn is back! She details the case of the Collin Street Bakery embezzlement. It was a small business with high revenues - sound familiar? Take the lessons from this case and do an assessment of your office. Are you at risk? To be honest, your practice is always at risk. What matters is how fast you find the shadiness. This thief was pretty eccentric. Did you know they made mattresses from horsehair? Who knew! Episode 66 Highlights

en

54:43

Learning, Leadership and Empathy with Carrie Webber

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/11/18

I’m always interested in how offices are handling the end of the year, COVID and other issues. Carrie Webber is the CEO of Jameson Management (one of the largest dental consulting firms in the country) and shared how Jameson offices are handling these situations. We talked about how her coaches had to switch into emergency mode while also trying to stay ahead of emerging problems. Leadership is a recurring theme for 2020 since so much crisis management was needed. Carrie and I round out the

en

45:56

Planning Your Social Media Content with Rita Zamora

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/11/04

Planning Your Social Media Content with Rita Zamora Rita Zamora is back to talk about social media marketing since COVID-19 entered our lives. Did you know that many patients left their offices due to lack of communication during the shutdowns? Imagine ghosting your patient base! We also talk about how creating a content calendar can simplify social media posting headaches. Episode 64 Highlights Social media during COVID Is your message positive? Informative? A guide to #hashtags

en

55:40

The Symbiotic Relationship Between Providers And...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/10/21

More behind the scenes of dental insurance! My friend Patrick O’Rourke joins me for a geeky discussion about contracts and negotiations (the geekier the better). Patrick has worked on both the broker and provider sides and now on the provider side. He still maintains great relationships which helps him and his company - Practice Quotient - stay on top of insurance trends. Episode 63 Highlights Shifts in 2020 contracts (post-COVID) Rescue Negotiations - don’t get in that situation Sharing fee

en

32:47

How Do You Handle a Riot Near Your Office?

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/10/07

Today’s guest and my friend Dr. Brett Wells shares his story of not just one but two riots that affected his office. He’s learned a few lessons from the experience. I’m grateful that he agreed to share his story and those lessons. It may not be a riot but a natural disaster that threatens your physical location. The takeaway is that we should plan for the weirdest possible scenario. Did anyone have rioting and looting on their 2020 checklist? I know I sure didn’t! Episode 62 Highlights Dr

en

46:13

Onederful Is Trying to Simplify Benefits - Fingers...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/09/23

Episode 61 Highlights Onederful Is Trying to Keep You From Calling Dental Carriers - Fingers Crossed! My insurance nerd flag was flying for this one! Karen Taylor of Onederful joins me to talk about the technology behind dental carrier information. If you’ve ever wondered what happens behind the scenes then this one's for you. Karen and Teresa discuss the timesuck of gathering eligibility and benefits What the heck is API? You use it almost every day in the office. Why wouldn’t carriers

en

59:11

Fellow Insurance Nerd Colleen Huff is Back!

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/09/09

Episode 60 Highlights My benefits buddy Colleen Huff returns for another session of carrier happenings. We talked about PPE payments (who is paying and how to apply the payments) and how some plans are relaxing frequency limitations in light of COVID-19. Have you noticed that managers are burning out? We have. We’re hearing and feeling it. How you train your new employees can make your life less stressful down the road. Don’t skip the onboarding process because you don’t have time - it will come

en

01:02:46

Talking Practice Sales and Acquisitions with Natasha...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/08/26

Ep 59 Often we don’t discover the legal side of practice sales until we’re in the thick of it. Join me for a very information-heavy episode that focuses on ownership, numbers and how patients react to practice transitions. Natasha walks us through why a business plan and certain analytical reports are needed. She has a 3-Step Process that she uses with clients on both sides: buyer and seller. The devil is in the details and contract law is full of them. After this episode you’ll at least know what

en

01:12:15

Making Your Practice A Home For Your Team

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/08/12

Episode 58 Angela Davis Sullivan and I go way back in our consulting days. I’m excited that you’ll hear her solutions for handling employee personalities and the weird situations we find ourselves in as leaders. Her advice is just so solid and I hope it’s helpful! Highlights Covid-19 and charging for PPE - how has it affected her clients The concept of ‘work family’ What will happen when kids don’t go back to school Communication within your practice Discussion around new hires and their first 30

en

58:48

Lois Banta Gives Advice on Post-Dental Careers and...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/07/27

Episode 57: Popular guest Lois Banta is back! This time we talked about the many conversations we've had with colleagues about leaving their jobs but staying in dentistry. Then we switched gears so she could share what her clients are doing to keep their practices humming along. Resources mentioned in this episode: The NYT article regarding meetings in COVID age Speaking Consulting Network information Lois talks about her 10-10-10 method for adding time to appointments until you get the hang of

en

55:32

Ep 56 Developing Leadership While COVID-ing with Geri...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/07/02

This is not news to you but leadership has evolved since COVID-19 steamrolled came into our lives. Out of necessity, new leaders with new leadership styles have emerged. How are you handling upset patients, new coding and exhausted coworkers? First, take a breath and realize you're not alone. Then let Geri give you examples of how her teams (and others) are navigating the "new normal." Don't you hate that phrase? Me too but at least you know what I mean! Geri drops advice on several topics such as:

en

57:24

Ep 55 Talking Progress Notes and Coding with Andre...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/06/12

Andre Shirdan is a former Patterson trainer and the founder of the Eaglesoft Field Guide Facebook group. Even if you're not an Eaglesoft office, this group discusses everything dental - you need to sign up for it! He is a 'recovering front desk person' and his therapy included training hundreds of other practices. He now speaks around the country on not only Eaglesoft topics but management and leadership. We had a great talk about progress notes (yes, I was in heaven!) and tracking costs with the

en

155 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...