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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

01:02:43

Special Episode: Chew On This Trends for 2026

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2026/01/08

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What will dentistry really look like in 2026? Teresa Duncan and Kevin Henry cut through the noise to unpack the economic, workforce, insurance, and technology trends that will shape dental practices sooner than many expect. They take a data-driven look at trends such as persistent staffing shortages and rising labor costs to the growing role of AI. Compliance risk is increasing and practices face

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53:58

EP 165 The Side of Dental Practice Management No One...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/12/23

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Most dental practices don't struggle because of dentistry but because of what happens behind the scenes. Practice management is rarely taught even though it controls profitability, team morale, and long-term growth. My friend Olivia Smith shares insight and stories of her clients' misses and wins. The realities of running a successful dental practice include understanding KPIs (without drowning in

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52:27

EP 164 How To Protect Your Dental License

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/12/10

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know that throwing away a simple "education letter" from an insurance company could be the first step toward an audit seven years later? Or that hiring a team member without checking the exclusion list could label your practice "radioactive" and cut you off from federal funding? Many dental practice owners don't realize that common habits, like billing under a selling doctor's name during a

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54:33

EP 163 Leadership Advice For New Managers

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/11/26

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Leading employees can feel like walking through a minefield. One wrong step and morale, productivity, or trust can explode. But great leaders are not born with the ability to navigate tough personalities. They learn the strategies, communication skills, and mindset shifts that turn conflict into constructive growth. My friends Ashley Bond and Lorie Streeter joined me to talk about leadership challenges

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50:15

EP 162 #1 Cost Optimization Expert: Use My Tips to...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/11/12

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Your practice might look efficient, but what if unnoticed expenses are quietly draining thousands from your bottom line each year? My friend Adam Smith talked with me about the hidden costs that most dental offices overlook and how small changes can make a big difference. Everyday expenses like merchant fees, internet contracts, and bundled tech services can quietly add up. Negotiating and reviewing

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49:33

EP 161 The Real World of Dentistry No One Prepares...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/10/29

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Dental school prepares you to save teeth but not for the life that comes with it. The truth is, most dentists are blindsided by what happens once the drills are down: confusing insurance contracts, shrinking reimbursements, rising debt, and the daily challenges of managing people. In this conversation with my friend Dr. Amrita Patel, we unpacked the realities of practice ownership and associate life

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25:01

Special Episode: The Dental Billing Lie Everyone...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/10/21

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter In this special takeover episode, Ashley Bond shares why dental billing isn’t a solo job, it's a team sport. When hygienists, assistants, and front office staff work in sync, claims get paid on the first try. Clinical notes play a critical role here; detailed SOAP notes (Subjective, Objective, Assessment, Plan) ensure accuracy and prevent denials. Ashley shares how poor documentation and missing details

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24:35

EP 160 True Crime: California Dentist "Reign of Terror"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/10/15

Dr. Bicuspid Editor-in-Chief Kevin Henry joins me to discuss some crazy current events! A California dentist has been sentenced to 75 years to life in state prison after what prosecutors called a “reign of terror.” The man’s crimes included multiple sexual assaults against five female patients and an extern, with victims ranging in age from 19 to 73. Prosecutors said he treated the women “as his playthings,” committing the assaults while they were under anesthesia and alone in his office. What broke

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45:29

EP 159 My Takeaways From The NADP Meeting

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/10/02

Every year, I attend Converge, the annual conference of the National Association of Dental Plans (NADP). It’s where I explore the latest issues and challenges faced by carriers and providers. I’ve watched the evolving partnerships between carriers and DSOs and observed the increase in network leasing concerns, I wanted to share my observations with you. I listened to compliance updates, discussed the expanding role of Medicare Advantage, and other issues shaping the future of dental coverage. What

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32:40

EP 158 Lessons Patients Taught Me The Hard Way

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/09/18

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Lessons Patients Taught Me The Hard Way Some of the most powerful lessons in dentistry don’t come from textbooks or training, but from real-life patient encounters that test your patience, humility, and adaptability. In this episode, I reflect on situations where patients pushed me out of my comfort zone and forced me to grow in ways I didn’t expect. You’ll hear how these interactions shaped my

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57:36

EP 157 The One Mistake That Could Wipe Out Your...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/09/02

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know a single ransomware attack can cost a dental office six figures or shut it down entirely? A small dental practice is an ideal target for a cyberattack easy to overlook, often underprotected, and rich with valuable patient data. Teresa Pichay (returning guest!) and Katie Fox from the California Dental Association joined me for a scary session. They shared how hackers use phishing emails,

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53:59

EP 156 Dental Insurance Secrets Every Dentist Should...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/08/20

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Did you know 80% of dental claim denials can be overturned with the right strategy? I love meeting fellow insurance nerds! My time with Dr. Christie Bateman was packed full! She shared how to master PPOs, Medicare Advantage plans, and complex prior authorization rules while protecting your bottom line. Dr. Christie breaks down the exact methods she uses to reverse denials, clear documentation, targeted

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51:01

EP 155 Beyond Micromanagement: What Makes Today’s...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/08/06

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Modern office managers lead through clarity, culture, and connection not control. My longtime friend and colleague Lorie Streeter joins me for a frank conversation about the lessons we've learned over the years. Micromanagement is everywhere, and dental teams are evolving whether leaders are ready or not. The shift from task-checking to true team empowerment is reshaping how successful practices

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57:50

EP 154 Dental Case Acceptance Tips: How Your Team Can...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/07/30

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Is the secret to more dental case acceptance hiding in plain sight right inside your own team? If you’ve ever wondered why some patients freeze at the mention of treatment costs, or how to handle those moments when someone starts Googling your every word from the chair, you’re not alone. In this episode, Teresa talks with Angela Sullivan of Adaptive Dental Solutions about effectively helping teams

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01:03:24

EP 153 Dental Clues to Your Baby’s Developmental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/07/08

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What if your child’s speech or chewing could give you clues about hidden developmental delays? Did you know that your child’s visit to the dentist could hold hidden insights into their overall development? Join host Teresa Duncan and guest Ann-Marie DePalma as they unravel the fascinating connections between a child’s oral health and early signs of developmental delays—including conditions like

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41:51

EP 152 Future of Interoperability of Dental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/06/24

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Imagine a dental world where patient data flows as freely as it does in medicine—no more wasted time, lost information, or clunky workarounds. Vyne’s CEO Steve Roberts sits down with me to discuss why the dental industry is ready for transformational change and what that means for claims processing, practice efficiency, and ultimately, better care for your patients. I shared my frustration at the

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44:06

EP 151 Dentists Are Burning Out FAST and Here's How...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/06/04

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn’t your clinical skills, but how you’re managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he’s sharing what most dentists never figure out until it’s too late. The pressure to stay on schedule, the chaos of

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01:03:19

EP 150 She Turned $40/mo Side Hustle into a 7-Figure...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/05/24

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter She started charging just $40 a month—now she runs a business that hit 7 figures. In this episode, Amanda DeMoura shares how her small side hustle evolved into a thriving dental business, what it really took behind the scenes, and the unexpected turns that shaped her success. In this episode, we talk about her journey from the ground up, navigating remote work and entrepreneurship, and what happens

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55:29

EP 149 Dr. Greg Wu Defies Medical Odds and Grows As A...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/05/08

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter A stroke stole his manual skills—could it end his career? In this episode, Dr. Gregory Wu opens up about the life-altering moment a stroke derailed his clinical career and how it made him a better businessman and leader. At the peak of his practice, Greg faced a sudden medical crisis that left him unable to perform dentistry—a devastating blow to any clinician. He shares what it felt like to lose not

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31:37

EP 148 What To Do When Tragedy Strikes A Dental Practice

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/04/23

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What actually happens when an unexpected loss or injury shatters the routine of your practice? It’s a question no one wants to ask—until it’s too late. I would like to walk you through the uncertainty that can unfold in a dental practice when the unexpected happens to the doctor at the center of it all. My hope is that you are prepared - nobody told me that, remember? The sudden loss of a

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148 results

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