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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:52

Resist Change or Make Money? - #automotive #sales ...

What the Fixed Ops?! (WTF?!) ·

2025/04/07

Jonathan Lampros talks about the changes he believes are inevitable in dealerships in the near future.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:00

"I Only Needed My Guys to Like Me 2 Days a Month and...

What the Fixed Ops?! (WTF?!) ·

2025/04/04

Sales isn't for the faint of heart and neither is Jonathan Lampros!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:42

Hard Truth: The Only Way to Mitigate Stress is...

What the Fixed Ops?! (WTF?!) ·

2025/04/03

Jonathan Lampros talks about the realities of demanding, high-performance positions and how success is achieved in them.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE

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0:51

Making Data-Driven Decisions is SO Much Easier Today-...

What the Fixed Ops?! (WTF?!) ·

2025/04/02

Jonathan Lampros began as a car salesman when the industry was run much differently and the top earners were very different sorts of personalities. How did he set himself apart?Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:49

An Odd Way in to the Car Biz- #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/04/01

Jonathan Lampros talks about his unconventional introduction to the automotive industry.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

en

63:55

Jonathan Lampros of Pro Roofing America- What the...

What the Fixed Ops?! (WTF?!) ·

2025/03/31

Despite his current industry of focus, Jonathan Lampros has a long history in the automotive business and joins WTF to talk all about it. He talks about the changes, both good and bad, he's lived through at the dealership level, what he feels the business is lacking in attitude and much more.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's

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0:54

Giving Trust to Gain Efficiency- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/03/27

Robert Migliaccio explains how he got the buy in from his technicians to implement video multi-point inspections and the difference it's made in the dealership!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:59

Winning the Perception War- #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/03/26

Robert Migliaccio explains the tremendous advantage independents have over fixed ops departments and talks about how it can be overcome.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE

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0:36

Video Multi-Point is Changing the Game- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/03/25

Robert Migliaccio talks about the difference video multi-point inspections have made with his clients.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:50

Will We Ever Be Free of the Car Dealership "Stink"?-...

What the Fixed Ops?! (WTF?!) ·

2025/03/21

Robert Migliaccio gives some very informed opinions about why car dealerships are still saddled with a bad reputation. How can it be changed? And when?Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:46

You Hire Advisors from Where?!- #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/03/20

Robert Migliaccio explains why he prefers service advisors from another specific industry, due to the similarities it has with automotive. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE

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0:55

ANYONE with the Drive and Desire Can Succeed in...

What the Fixed Ops?! (WTF?!) ·

2025/03/19

Robert Migliaccio talks about his background, his education and his unconventional path to his dream career!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:54

What Makes Carter Myers Auto Unique?- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/03/18

With a long-term, dedicated team of top industry professionals, how does Carter Myers Automotive attract the best and brightest? Robert Migliaccio elaborates.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

en

49:38

Robert Migliaccio of Carter Myer Automotive - What...

What the Fixed Ops?! (WTF?!) ·

2025/03/17

No matter the circumstance, no matter the scenario, if there's a fixed operations problem, Robert Migliaccio, Service Director of Carter Myer Automotive, has solved it. We discuss a huge array of topics including the modernization of multi-point, hiring the best people for your service department, mentorship and so much more.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most

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0:40

ALL Customers are High Value - #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/03/12

Mike Vogel explains why EVERY job and EVERY service customer is so important to a fixed ops department.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

Are You a Leader or a Boss? - #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/03/11

Mike Vogel discusses what makes a Service Manager effective...and what doesn't.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:41

How Do I Build Trust? - #automotive #training #shorts

What the Fixed Ops?! (WTF?!) ·

2025/03/10

What is it that causes potential customers to become lifelong advocates? Mike Vogel from ASMC shares some insights.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and

en

0:33

Relationships Are Where the Profit Is - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/03/07

Mike Vogel has been in automotive for more than 30 years and, despite all the trends and technological advances, makes clear that recurring business is gained one way and one way alone: trust in a job well done.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

en

0:59

"Set It and Forget It" is a Set Up for Failure -...

What the Fixed Ops?! (WTF?!) ·

2025/03/04

Mike Vogel of ASMC talks about the most common reason consultants and high-cost trainings don't succeed.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

en

56:59

Mike Vogel of ASMC - What the Fixed Ops?! Full Episode!

What the Fixed Ops?! (WTF?!) ·

2025/03/03

Mike Vogel brings 30 years of fixed operations experience to our conversation. What is the difference between relational and transactional selling? How do we turn customers into advocates for our service departments? And how do we shed the stereotypes people have about dealerships to begin with? We discuss all of this and so much more!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the

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