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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:59

Dealers! STOP Flushing Recon Money Away! -...

What the Fixed Ops?! (WTF?!) ·

2025/07/14

Randy Kobat of Repair OnDemand discusses the inefficiency of third party recon labor...and how ROD is fixing them! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:56

How to THRIVE as a 3rd Party Dealership Vendor -...

What the Fixed Ops?! (WTF?!) ·

2025/07/11

Randy Kobat of Repair OnDemand explains the difficulty in getting used cars, fixed ops and dealer managers to make joint decisions about vendor partnerships.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

1:00

Idle Time is the ENEMY - How to Avoid It! -...

What the Fixed Ops?! (WTF?!) ·

2025/07/10

Randy Kobat of Repair OnDemand talks about the incredible cost of cars sitting idle during the reconditioning process and how Repair OnDemand helps their clients avoid it. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:42

What's Better Than a Happy Customer? - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/07/09

Randy Kobat of Repair OnDemand speaks about the difference between a satisfied client and his the outcome he shoots for as a vendor.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:44

"An Overlooked Opportunity in the Dealership Space" -...

What the Fixed Ops?! (WTF?!) ·

2025/07/08

Randy Kobat of Repair OnDemand explains a critical aspect of used car sales that is often overlooked.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

50:03

🛠️ The Data Behind Better Recon with Randy Kobat -...

What the Fixed Ops?! (WTF?!) ·

2025/07/07

Randy Kobat of Repair OnDemand shares how quality data makes reconditioning cheaper AND more efficient! Among other things, we discuss: ✅ The advantages of precise estimation✅ Turning customers into raving fans✅ Calculating the cost of hail!Randy is a thoughtful and deeply knowledgeable professional who graciously shares his experience and insight. Don't miss this! 🛠️ About Repair OnDemand:Repair OnDemand connects automotive businesses with a nationwide network of repair professionals for

en

0:58

"I Didn't Have a Voice" - #automotive #sales #shorts

What the Fixed Ops?! (WTF?!) ·

2025/07/03

Chris Craig talks about the incredible transformation he made from an unheard service professional to a published author!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

1:00

Why EVERYONE in the Dealership Needs to Be a Leader -...

What the Fixed Ops?! (WTF?!) ·

2025/07/02

Chris Craig's military background showed him the importance of helping everyone, regardless of rank learn the qualities of leadership and witnessed the benefits first-hand.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:56

What is the "Stark Difference" Between Managing and...

What the Fixed Ops?! (WTF?!) ·

2025/07/01

Chris Craig of RockEd spells out in no uncertain terms the critical difference between managing and leading!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

1:00

The WORST Thing a Service Advisor Can Say -...

What the Fixed Ops?! (WTF?!) ·

2025/06/27

Chris Craig talks about all the factors running through the minds of customers when they pull in to the service drive. So when a well-meaning Service Advisor asks *this* one thing...it can unravel everything.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

en

0:49

Chris Craig - "THEE Most Important Skill a Service...

What the Fixed Ops?! (WTF?!) ·

2025/06/26

New service advisors have so much to learn. What's the most important skill to have right away?!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

1:00

"Everyone Has an Innate Desire to Improve" -...

What the Fixed Ops?! (WTF?!) ·

2025/06/25

Chris Craig understands that everyone on the service drive wants to grow and improve. But how can they when there are so many training gaps?Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

Filling the Gaps in Service Advisor Training -...

What the Fixed Ops?! (WTF?!) ·

2025/06/24

Chris Craig had been a fixed operations mainstay when he finally became a service advisor. And then...he realized there wasn't a lot of quality training available. So he set out to fill the gaps. Listen to find out how.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

en

50:05

Elevating Fixed Ops Content with Chris Craig of...

What the Fixed Ops?! (WTF?!) ·

2025/06/23

In this episode, we sit down with Chris Craig, a leading Fixed Operations content writer from RockED, to explore the vital role of storytelling, training, and educational content in today’s dealership service departments. With a background rooted in the service lane and a passion for creating impactful learning experiences, Chris shares how well-crafted content can drive performance, boost retention, and elevate dealership culture.🔧 What You'll Learn:✅ Strategies for engaging service advisors and

en

0:58

Wanna Improve? Throw Rank Out the Window! -...

What the Fixed Ops?! (WTF?!) ·

2025/06/19

Tim Tipton talks about the behaviors of managers and companies that genuinely want to improve. What are the common steps successful people take?Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:55

"If You Keep Sending Me 2's I Can Only Send Back a...

What the Fixed Ops?! (WTF?!) ·

2025/06/17

Training is crucial but before training even begins, it's vital that the hiring process is sharp enough to identify and retain the best talent for the job!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:33

How to Waste a Training in 1 Easy Step!- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/16

Tim Tipton knows exactly how (and how not to) make the most of training time. Here he talks about the latter...Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:59

Why Management MUST Be Involved in Training-...

What the Fixed Ops?! (WTF?!) ·

2025/06/13

If you want your employees to retain and attain new skills, it's vital that managers attend that training! Tim Tipton explains.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

What's the Key to Motivation?- #automotive #sales ...

What the Fixed Ops?! (WTF?!) ·

2025/06/12

Tim Tipton shares some fundamental advice when it comes to hiring. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:45

"That's Really the Secret Sauce of Life"- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/06/11

Though money and riches are a temptation we all are drawn to, Tim Tipton has found rewards far greater.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://calendly.com/don-278BE THE 1ST TO KNOW. LIKE and FOLLOW

en

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