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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:56

Small Companies Can’t Fly Under Radar Anymore -...

What the Fixed Ops?! (WTF?!) ·

2026/01/22

AI has changed cybersecurity completely.Small companies can no longer “fly under the radar.” With AI being used as a hacking tool, every business - regardless of size - is now a target. Justin Shaken explains why this matters and what companies need to understand moving forward.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a

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0:46

Mercedes-Benz Moves From Recommendations to Mandates...

What the Fixed Ops?! (WTF?!) ·

2026/01/21

Mercedes-Benz is no longer making security recommendations. In 2026, they’re implementing a dealer security mandate.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:53

Mercedes-Benz Sets New Dealer Security Mandate -...

What the Fixed Ops?! (WTF?!) ·

2026/01/20

Mercedes-Benz has officially introduced a new security certification and audit mandate for its dealers and it could signal bigger changes ahead for the entire automotive industry.Watch the full episode: https://youtu.be/DsWyNfZA_-4Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today.

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50:48

What Mercedes-Benz’s New Mandate Means - Justin...

What the Fixed Ops?! (WTF?!) ·

2026/01/19

Security is no longer optional, and in 2026, OEMs are making that clear.Former Counter-Intelligence Agent Justin Shaken, Chief Security Officer of the Security Division at Intelligent Technical Solutions / Black Breach, joins Russell and Charity to break down major changes happening in automotive cybersecurity and what they mean for dealers, dealer groups, and vendors.One of the biggest developments this year? Mercedes-Benz has established a new security certification and audit mandate for its

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0:57

What Leaders Miss About Low Performers - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/16

There’s often a real reason behind poor performance. Douglas Cox shares how great leaders pause, dig deeper, and save the good ones before it’s too late. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE

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0:52

Good Listeners Rise the Fastest - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/15

Good listeners rise the fastest. Hear the story of how one leader climbed the ranks by listening first and learning along the way.Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:44

The Pressure You Can Handle Determines How Far You’ll...

What the Fixed Ops?! (WTF?!) ·

2026/01/14

The amount of pressure you can handle will directly affect how far you'll rise. The highest leaders have the ability to handle high pressure. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:30

Growth Starts Before You’re Qualified - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/13

Good things happen when you take the leap, even if you don’t feel qualified. Growth requires courage, not perfection. Have the fortitude to take the next step. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO

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0:57

Don't Get Distracted from YOUR Growth - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/12

The grass isn’t greener on the other side, you just stopped watering yours. Don’t get distracted from improving yourself every day. Growth happens when you stay put and do the work.Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today.

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0:54

The Real Secret to Happiness is Flow - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/09

There’s a difference between a well and a cistern. People are drawn to wells: fresh, flowing, life-giving. Real happiness comes from pouring into others. You always get what you give.Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today.

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0:46

$100 Steak on a Dirty Plate - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/01/08

Even the best product fails in a bad culture. Douglas Cox breaks down his definition of culture and why it’s the foundation for everything you sell. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and

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0:47

Why Strong Leaders Choose Vulnerability - #automotive...

What the Fixed Ops?! (WTF?!) ·

2026/01/07

Douglas Cox explains why honesty and vulnerability aren’t weaknesses, they’re strengths. The leaders who are willing to be real build stronger trust and better teams. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST

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0:59

The REAL Road to the Sale with Douglas Cox -...

What the Fixed Ops?! (WTF?!) ·

2026/01/06

Douglas Cox breaks down how to strengthen your road to the sale without reinventing the wheel. It’s about refining what already works inside your store to drive better results. Watch the full episode: https://youtu.be/Lv4jYnwb778Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today.

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58:05

What Great Leaders Do Differently - Douglas Cox of...

What the Fixed Ops?! (WTF?!) ·

2026/01/05

Douglas Cox, founder of M2L Consulting, joins us for a powerful conversation on what real leadership looks like in today’s automotive world and far beyond it.From his early days in automotive sales to launching his own consulting company, Douglas shares how vulnerability, empathy, and personal accountability transformed not only his career but the leaders and teams he now coaches.We dig into why culture breaks long before performance ever does, why leaders must grow themselves before expecting

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0:51

How Automotive Became My Family - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/01/02

From not even knowing what “fixed operations” meant to building a circle of friends who feel like family, Charity found sisterhood, community, and lifelong relationships in the automotive world.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:40

Automotive Gives People a Second Chance - #automotive...

What the Fixed Ops?! (WTF?!) ·

2026/01/01

Automotive supports millions of people and makes up 4% (or more) of the GDP. It’s one of the few industries that welcomes everyone, no matter their past. Criminal history, addiction, trauma... automotive wraps people in a warm hug and gives them a real chance to rebuild.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary

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0:45

Deepest Conversations Happen on WTF?! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/31

We’re so fortunate to talk with incredible guests who open up about the hardest things they’ve faced in their careers. Sharing isn’t easy. We’re grateful for every moment of transparency on WTF?!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:00

How to Be a TOP Salesperson in 2026! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/30

Want to CRUSH your sales goals in 2026? Follow WTF?! and the other shows we participate in. Our shows dive deep into sales strategies, growth lessons, and real conversations that help you get better, FAST. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE

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0:55

BIG REVEAL! Russell B. Hill’s Book! - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/29

Russell B. Hill has an incredible, inspirational story and we’ve spent the last few years putting it into a memoir. We plan to publish it in 2026! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:33

Automotive Survived a BRUTAL Year 💪 - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/12/26

Big year. Big problems. But automotive? Unshakable. No matter what happens: tariffs, outages, politics, people still buy cars and dealerships still services them.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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