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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:35

Get Yourself a Job That AI Cant Touch - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/03/13

AI is advancing fast — but skilled technicians aren’t going anywhere.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:04

8 Your Ego is Making You Stagnant - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/03/12

The moment you think you’ve arrived is the moment you stop growing.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:27

Retrain & Attract - The Non-Negotiables - #automotive...

What the Fixed Ops?! (WTF?!) ·

2026/03/11

If your compensation plan isn’t built for quality, don’t expect to attract it.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:38

Usually the One Leading Knows the Least - #automotive...

What the Fixed Ops?! (WTF?!) ·

2026/03/10

The further you want to go, the more humility matters. Ego stalls growth.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:32

Automotive - The Great Equalizer - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/03/09

You don’t need a perfect past. You need work ethic. In automotive, effort still wins.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:38

Would You Trust an Uncertified Dentist? - #automotive...

What the Fixed Ops?! (WTF?!) ·

2026/03/06

Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:49

Here's Why Certified Technicians Are Better Off -...

What the Fixed Ops?! (WTF?!) ·

2026/03/05

The data is clear: ASE-certified techs earn more, perform better, and stay longer.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:34

Our Biggest Downfall... Instant Gratification -...

What the Fixed Ops?! (WTF?!) ·

2026/03/04

Your pay plan might be driving short-term wins… and long-term damage. Incentives shape culture.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:33

Is the Next Generation Lazy? - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/03/03

Forget the stereotypes. The next wave of technicians isn’t lazy or entitled — they’re sharp, capable, and ready.Watch the full episode: https://youtu.be/_FWnkP4smlcGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

48:00

From Small Town Farming to CEO: A Conversation with...

What the Fixed Ops?! (WTF?!) ·

2026/03/02

Standards matter. Leadership matters. And the future of fixed ops depends on both.In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show.Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimately serving as a global executive over fixed ops support operations — and now leading ASE, his journey

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0:55

How Initiative Changed His Career Trajectory -...

What the Fixed Ops?! (WTF?!) ·

2026/02/27

Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:01

Why Silos Hurt Dealerships - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2026/02/26

Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:44

A Tool for Advisors to Close the Deal - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/02/25

Nick Ruffolo explains that service specials aren’t just about bringing customers in - they’re tools advisors use to close the deal.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:54

Make the Customer Feel Welcome with RFID -...

What the Fixed Ops?! (WTF?!) ·

2026/02/24

Nick Ruffolo shares the right way to welcome customers into the shop. They shouldn’t have to ask where to go or what to do.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:42

Are You Ready to Embrace Change? - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/02/23

Nick Ruffolo is all in on AI. Innovation is coming either way - you can fight it, or you can embrace it.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:01

KPIs Dealers Track Incorrectly - Which Ones Really...

What the Fixed Ops?! (WTF?!) ·

2026/02/20

Nick Ruffolo shares which metrics he believes actually matter — ELR, GPP, and RO count — and whether Hours per RO is overrated.Watch the full episode: https://youtu.be/5wVNMGmB6pgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:49

Nick Ruffolo’s Favorite Fixed Ops Technology -...

What the Fixed Ops?! (WTF?!) ·

2026/02/19

Tech video is Nick’s favorite tool. He tracks every metric to see what’s working — and what’s not.Watch the full episode: https://youtu.be/5wVNMGmB6pgGlobal Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:59

THIS Is How You Find Great Technicians - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2026/02/18

Nick Ruffolo explains why the best technician recruiting strategy is simple: build a great place to work and let word spread.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:45

How to Become a Leader in the Car Business -...

What the Fixed Ops?! (WTF?!) ·

2026/02/17

Want to lead in the car business? Inspect what you expect. Double-check everything. Write it down. Keep your head on a swivel.Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

47:43

The Answers Are Right Here: A Conversation with Nick...

What the Fixed Ops?! (WTF?!) ·

2026/02/16

The answers you're looking for in this business are right here!In this episode of What the Fixed Ops?!, we welcome Nick Ruffolo, Fixed Operations Director at Rohrman Auto Group, to the show. His passion for the car business is infectious. He didn’t grow up planning to work in a dealership — he wanted to be a police officer — but instead, he worked his way up and built a career through initiative, grit, and leadership.This episode will put a smile on your face.We talk about:How initiative completely

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