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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

education courses

All Episodes

37:33

From Tesla to Dealerships: Denise Leleux, CEO on...

Dealer Talk With Jen Suzuki ·

2024/09/24

In this episode, we sit down with Denise Leleux, CEO of Curbee, a pioneering mobile service tech platform designed specifically for dealerships. After their successful time deploying mobile with Tesla, Denise and her team gained invaluable insights that led to the creation of playbooks and standards to help dealers seamlessly deploy mobile service solutions. Join us as Denise shares her expertise on setting up mobile service initiatives, tackling some of the biggest challenges dealers face, and the

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15:27

Welcome to VIP: Mastering the Reverse T.O. for...

Dealer Talk With Jen Suzuki ·

2024/09/17

General Managers, Desk Managers and Sales Teams! Learn how to execute the reverse T.O. and set the tone for a car deal, a solid review and a repeat client! In this episode, I teach the art of creating a warm and welcoming atmosphere for car buyers through the innovative concept of the reverse T.O. General managers and sales managers this is the vital act that first impressions play in the sales process. Discover how to make every customer feel like a VIP from the moment they step into the

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41:41

The Power of Continuous Training & Team Development...

Dealer Talk With Jen Suzuki ·

2024/09/12

Quotes from guest, Mike Lucente. "Speed of the leader is the speed of the team", "Be more of a coach then a manager" and "Unrelenting in your vision." In an insightful interview with Mike, a seasoned manager at Alabama's largest Kia dealership, he emphasizes the importance of nurturing team members' success and fostering an environment of continuous learning. With over 30 years of experience at the dealership and a history of achieving the prestigious President's Award, Mike believes that

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15:25

Embracing Change with Jen Suzuki | From Resistance to...

Dealer Talk With Jen Suzuki ·

2024/09/03

In this power punched episode, I tackle the critical need for change in today’s fast-paced business environment! And this motivating epiisode is quick to the point and provides many examples to dial into for process improvement in your business. In example, salespeople lead customers through the sales process vs customer immediately all over you demanding #’s quickly leading to no deal. Soooo, change in sales process is necessary. Learn a process to structure a change initiative to execute. Be

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17:58

Mastering Service BDC Department Success: 10 Tips to...

Dealer Talk With Jen Suzuki ·

2024/08/26

In this episode, join me as I go hard into the world of service BDC appointments! I'm sharing 10 ways to get more service appointments and this epi is moneyyy! 💰 Dealerships are in a constant battle to secure loyalty from existing clients while also attracting new ones. At the heart of this challenge lies the crucial role of the service department, where customer relationships are nurtured and sustained. So, dealerships need a lot of appointments on the books! Those calls coming in and going out

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39:51

Building Wealth and Brands with Lisa Copeland | From...

Dealer Talk With Jen Suzuki ·

2024/08/20

https://www.meetlisacopeland.com Join us for an inspiring conversation with Lisa Copeland, a top 1% real estate agent among 90,000 peers, co-founder of Cardone Mortgage, and host of *American Dream*. Lisa shares her remarkable journey from entrepreneur and car dealer to real estate powerhouse, emphasizing the importance of personal branding and the impact it can have on your career. In this episode, Lisa discusses her partnership with Grant and Elana Cardone, revealing how she made the leap into

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33:24

Enhancing Dealer Valuations and Succession Planning...

Dealer Talk With Jen Suzuki ·

2024/08/11

This guy is a blast to chat with! This episode is fast-paced and packed full of great info. I love this interview, Dave's energy & momentum! 🤩 He openly gives his expert advice based on what he is seeing with current dealers who are looking to sell. Meet Dave Cantin, CEO of Dave Cantin Group, a leading Strategic Mergers and Acquisitions advisory firm that specializes in representing publicly traded companies and top 150 dealerships to protect their assets and legacy through succession planning,

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42:16

Path to Sustainable Growth with Glenn Lundy |...

Dealer Talk With Jen Suzuki ·

2024/08/06

I sit down with Glenn Lundy, the dynamic CEO of 800% Elite Automotive Club, newly accomplished car dealer, and esteemed motivational speaker. Glenn, widely known for his impactful shows like The Morning 5 and Rise & Grind, delves into the crucial distinctions between investing versus spending and balancing, urging listeners to change their terms to change their actions. glennlundy.com Discover the inner workings of Glenn's revolutionary 800% Auto Elite Club, where a diverse mix of dealership DNA

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15:56

Maintaining Loyal Clients in Service & Sales | Easy...

Dealer Talk With Jen Suzuki ·

2024/07/30

In this fast-paced solo episode, I focus on the world of customer loyalty and the intricate strategies involved in creating and maintaining loyal clients. I share invaluable insights on the often-overlooked aspects that can make a significant impact on customer retention and satisfaction. With a keen focus on the service department, the episode delves into the critical role that service actions play in fostering loyalty. By pinpointing small yet crucial areas that are frequently disregarded, our

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11:25

Tips to Increase Line Items for Service Teams

Dealer Talk With Jen Suzuki ·

2024/07/25

In this episode, we will explore valuable tips and techniques for service advisors looking to boost their bottom line by increasing line items during service interactions when writing service in a car dealership. The Power of Personal Connection As a service advisor, the check-in process is your first opportunity to connect with customers and set the stage for a successful service experience. We discuss the importance of slowing down, making genuine connections, and building trust with customers

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08:45

Take Another Swing When You Get Appointment Pushback...

Dealer Talk With Jen Suzuki ·

2024/07/23

In this episode, I help you with a plan to address common objections and challenges encountered when attempting to schedule appointments with customers. Whether you're in Service BDC, a Service Advisor, or a Salesperson, this episode provides valuable insights applicable to both sides of the business, highlighting parallels in the appointment-setting process that lead to successful outcomes. Many times, people may attempt to avoid committing to an appointment, citing the need to check their schedule

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11:11

This is how YOU DO Inbound Sales Calls | Strategies...

Dealer Talk With Jen Suzuki ·

2024/07/14

In this episode, I dive into the world of inbound sales calls, I say are the low-hanging fruit for increasing income and maximizing conversions in the car sales! Learn how to craft a sales process tailored to address common challenges encountered during inbound sales calls, such as customers rushing for out-the-door (OTD) pricing, seeking trade values upfront, or inquiring about rates and availability before committing. Join me as I explore the art of mitigating problems on your sales calls and

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30:26

Unpacking FTC's Vehicle Shopping Rule: A Reynolds...

Dealer Talk With Jen Suzuki ·

2024/07/11

📍Meet Guests at upcoming Reynolds Retail Summit Amplify24 ReyRey.com/Amplify Join us as we delve into the intricacies of the Federal Trade Commission's controversial Vehicle Shopping Rule in the automotive industry. In this episode, representing Reynolds and Reynolds legal expert Matt Chacey, Product Development Attorney and Sales Director for Compliance Team, Jason Gaskill, shed light on the implications of this new regulation for car buyers and dealers alike. Critics of the Vehicle Shopping

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16:33

Answering "What's in it for me?" for Sales and...

Dealer Talk With Jen Suzuki ·

2024/07/09

In this episode, I get into a crucial aspect of sales conversations that can transform your approach to engaging customers effectively. For both service and sales teams, the question "What's in it for me?" takes center stage as we explore how to reframe this inquiry into "How will this benefit me?" to emphasize the specific advantages and benefits customers can expect from your product or service. Service advisors, BDC advisors, and sales consultants will discover actionable strategies to enhance

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49:13

Racing to the Top with Jessica Colon | Sales, BDC &...

Dealer Talk With Jen Suzuki ·

2024/07/05

Meet Jessica Colon @jcolon@citykia.com | City Kia of Greater Orlando has raced to the top 3 Kia stores in the country! She's amazing! A top performer! 🥇💯 In this episode, we delve into the extraordinary journey of a remarkable individual who has ascended to the pinnacle of the automotive world as the best Business Development Center (BDC) manager, in my opinion. With a track record of orchestrating the seamless collaboration between sales and BDC teams, she effortlessly drives an astonishing 450

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53:02

The George Saliba Approach to Buying & Selling Cars...

Dealer Talk With Jen Suzuki ·

2024/07/02

George@sellmyev.com | @georgejsaliba | J & S Autohaus | Sellmyev.com | J & S Mitsubishi I had a great time chatting it up with with George Saliba! He is a car dealer based in New Jersey who has taken the world of social media by storm with his innovative approach to content creation and marketing strategies. George shares insights into his journey of building a thriving online presence, boasting over 100k followers in just one year. Now over 335K. He puts down his blueprint and the detailed journey

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50:19

Revolutionizing Automotive Sales: Unveiling Jeff...

Dealer Talk With Jen Suzuki ·

2024/06/25

In this episode, join us as we delve into the world of automotive sales with Jeff Ramsey, the Variable Operations Director at Ourismen Automotive Group. Jeff shares his invaluable insights on customer engagement and conversation strategies, shedding light on his unique mindset when approaching sales and CRM tactics. Discover how Jeff leverages AI to categorize leads into engaged and disengaged customer buckets, utilizing technology to maximize car deals. Gain exclusive access to Jeff's perspective

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40:37

Navigating the Evolving Car Buyer Journey with Cox...

Dealer Talk With Jen Suzuki ·

2024/06/18

Free learning series - coxautoinc.com/thecompleteprofitpicture Join us in this insightful episode as we sit down with Jade Terreberry, Senior Director of Strategic Development from Cox Automotive Group to delve into the findings of their 14th annual car buying journey study. Jade shares valuable insights on the evolving landscape of automotive retail and consumer behavior. In this episode, Jade emphasizes the importance of every touchpoint in the car buying process, highlighting the significance of

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47:52

Success Strategies for Frontline Excellence in Auto...

Dealer Talk With Jen Suzuki ·

2024/06/11

Join us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales training, and development, particularly focusing on the Service BDC (Business Development Center). Maria highlights common weaknesses that hinder effective communication in service departments, emphasizing

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22:44

Sales Series: E8 Handling Hottest Sales Objections

Dealer Talk With Jen Suzuki ·

2024/06/07

Sales Series Episode 8 Join me as I unveil a simple yet powerful strategy to conquer the hottest objections in sales today. I’m dropping tactics and strategies that will equip you with the confidence and skills to overcome objections and close more deals. Embracing a can-do attitude is key as I arm you with the tools to create effective snapbacks that will set you apart, boost your sales, and elevate your team's performance. Discover the art of addressing objections such as customers wanting

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255 results

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