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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

education courses

All Episodes

40:09

Smarter Inventory Decisions with LotGPT Explained by...

Dealer Talk With Jen Suzuki ·

2025/12/22

Meet Lot GPT: Dealer AI, Done Right Ever wonder what happens when automotive tech veterans build an AI just for dealers? Meet Lance Schafer, GM of Product and Tech at Lotlinx and the brains behind Lot GPT. This isn't your everyday chatbot. Lot GPT analyzes inventory, predicts which cars will sell and when, optimizes vehicle pages, and even drafts follow-up messages. All using 12 years of dealer data and insights from 28,000 dealerships. The catch? It's invite-only for now. Why? Because Lotlinx is

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49:10

Built in the Dealership: The Real Story Behind...

Dealer Talk With Jen Suzuki ·

2025/12/17

Ujj Nath, Co-Founder & CEO of MyKaarma walks us through the messy, glorious work of building dealer software. The late nights, the dealer-floor immersion, the hard lessons learned from Toyota's Genchi Genbutsu, and the relentless grind that turns a consulting gig into a product powering billions in payments. We dig into real dealer stories (Norm Reeves, Volkswagen, Mercedes), early product wins (text + call on one local number, mobile checkout), brutal setbacks, and how staying "in the trenches"

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36:37

From Working at Enterprise to AI Pioneer: Nick...

Dealer Talk With Jen Suzuki ·

2025/12/16

Get inspired by Nick Cossette, co-founder and Head of Growth & Operations at Matador AI, as he shares his journey from working at Enterprise Rent-a-Car to creating one of automotive's leading AI tools. In this episode of Dealer Talk with Jen Suzuki, Nick reveals how Matador AI is revolutionizing dealership sales, BDC follow-ups, and customer engagement. From SMS automation to human-like AI conversations and now even voice AI, learn how Nick and his team are reshaping the way dealers connect with

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15:47

Managers Mini-Series: How Leaders Teach Objection...

Dealer Talk With Jen Suzuki ·

2025/12/14

Part 4 of Jen Suzuki's 4-part mini-series gives managers a simple, repeatable structure for teaching one of the most stressful skills in sales: handling customer objections. In this episode, Jen breaks down how to coach your team through pushback without pressure — using a calm, confident, 4-step framework: Acknowledge → Reframe → Offer → Close the Gap. You'll learn exactly how to teach the structure in minutes, demonstrate both strong and weak examples, and set up fast role-plays that build

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13:25

Managers Mini-Series: Explain Value Better by...

Dealer Talk With Jen Suzuki ·

2025/12/13

Part 3 of Jen Suzuki's 4-part manager mini-series goes deep into one of the most profitable coaching skills in the dealership: teaching teams how to gain more service approvals using her formula called Job–Risk–Reward (JRR). Jen breaks down exactly how to train advisors, salespeople, and BDC agents to explain value simply, clearly, and with confidence — without scripts. You'll learn how to teach the formula in minutes, demonstrate it live, then drive real application with team exercises, role-play,

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18:00

Managers Mini-Series: Lead Strong by Coaching Your...

Dealer Talk With Jen Suzuki ·

2025/12/10

Part 2 of Jen Suzuki's 4-part mini-series for dealership leaders drills into the single most important window of any customer interaction — the first three minutes. In this episode Jen teaches managers how to coach teams to win fast: a sharp greeting, purposeful value, and immediate engagement. Learn a compact, repeatable coaching routine (teach → demo → apply) with real scripts for calls, showroom greetings, and walk-ins, plus quick contests and pairing exercises to lock behavior in. This episode

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20:23

Managers Mini-Series: Level Up Daily with Fast...

Dealer Talk With Jen Suzuki ·

2025/12/08

Part 1 of Jen Suzuki's 4-part mini-series for dealership leaders: a fast, repeatable coaching framework to level up your team one short session at a time. In this episode Jen breaks down a 10–15 minute training format she uses in-store and at NADA Academy — how to open sharp, teach one skill in 60–90 seconds, demonstrate it under 3 minutes, then put reps into quick application with immediate feedback. No boring slides, no long lectures — just focused micro-coaching that builds skill, accountability,

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44:22

How Elite Dealers Are Pulling Ahead: Bill Camastro on...

Dealer Talk With Jen Suzuki ·

2025/12/04

In this episode of Dealer Talk with Jen Suzuki, Jen sits down with Bill Camastro, dealer partner at Gold Coast Cadillac and Jersey, to explore the intersection of technology, AI, and human connection in modern dealerships. Bill shares hard-earned lessons from growing up in the Bronx to running a top-rated Cadillac brand, and how he leverages AI—not to replace his team, but to make them 50% more effective. From digital innovation to hands-on leadership, guest experience, and real-world strategies for

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32:19

How to Build a Team That Loves Working With You (Not...

Dealer Talk With Jen Suzuki ·

2025/11/25

What makes people stay… and what makes them walk out the door? In this episode, Jen sits down with Clint Pulver — Emmy Award–winning speaker, author, and creator of the "Undercover Millennial" movement — for a raw, energy-packed conversation about leadership that actually inspires people to perform at their highest level. Clint has interviewed over 10,000 employees across the country, gathering real, unfiltered feedback about what teams love, what they fear, and why they stay committed. And the

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39:52

Inside CDK's Data: What's Really Holding Service...

Dealer Talk With Jen Suzuki ·

2025/11/23

What's really happening inside dealership service departments? In this episode, Jen sits down with Kim Saylor, Senior Director of Fixed Ops Product Marketing at CDK Global, to break down the real shifts, disruptions, and opportunities shaping fixed ops today. Kim brings big data, real research, and boots-on-the-ground insights from dealerships across the country — and she's not sugarcoating anything. Together, Jen and Kim dive into: Why customer trust is still the #1 weak link—and how the best

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47:24

Voice AI Is Exploding in Automotive: The New Era with...

Dealer Talk With Jen Suzuki ·

2025/11/18

Wake up — it's here. Conversational AI has officially arrived in automotive, and it's transforming dealership operations faster than anyone expected. In this episode, Jen sits down with one of the true OGs of voice AI, Rich Sands, CEO of Stella Automotive AI, to unpack what's really happening behind the scenes as dealerships adopt AI in service and sales. https://stellaautomotive.com Rich shares the evolution of Stella—from early hurdles to the all-new rebuilt platform—and opens up about the human

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16:49

Ep6 Internet Sales Series: Work Smarter, Not Harder!...

Dealer Talk With Jen Suzuki ·

2025/11/12

AI is no longer optional—it's a must-have tool for every salesperson, service advisor, and dealership professional. In this episode of Dealer Talk with Jen Suzuki, learn how to leverage AI to save time, boost efficiency, and personalize every customer interaction. Jen walks you through: The must-have AI tools for your phone and desktop How to prompt AI effectively for emails, texts, objections, and follow-ups Using AI for customized, value-driven communication with car buyers Real

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27:49

P4 AI Mini Series: Sales & Service are Leading the AI...

Dealer Talk With Jen Suzuki ·

2025/11/05

AI is changing the way dealerships connect, communicate, and compete! In Part 4 of our Matador AI mini-series, Jen sits down with Carla Ksonzek, Head of Sales at Matador AI, to talk about how top dealers are winning the long game through automation, culture, and leadership. Carla breaks down what she calls the SMS-first world—where 90% of customers respond within minutes—and how dealers can use AI as an extension of their people, not a replacement. You'll hear how Matador scales without losing

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24:04

P3 AI Mini Series: From Demo to Daily Use: How to...

Dealer Talk With Jen Suzuki ·

2025/11/05

We all love a shiny new tech demo—but what happens after the install? In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership. Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and consistent follow-up are the difference between success and failure. He also shares Matador AI's unique "client success pod" structure that keeps dealers

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20:46

P2 AI Mini Series: From GM to Dealer Advisory Board...

Dealer Talk With Jen Suzuki ·

2025/11/05

Not every day do you meet someone who's worked their way from the sales floor to the GM's office — and now sits on the advisory board for an AI company that's changing how dealerships leverage AI in operations. In Part 2 of our AI mini-series with Matador AI, Jen sits down with Uli DeMartino, a seasoned operator turned advisor, to talk about how AI is being used inside real dealerships today—from improving follow-up consistency to bridging sales and service for a stronger customer experience. Uli

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22:46

AI Mini Series: How to Collab with AI in Your...

Dealer Talk With Jen Suzuki ·

2025/11/05

AI isn't here to replace humans—it's here to amplify them. In this first episode of our new mini-series with Matador AI, Jen sits down with Kevin Esmezyan, Head of Product at Matador AI, to explore how dealerships are using AI to eliminate repetitive tasks, reduce burnout, and empower their people to focus on what they do best—building relationships and delivering a remarkable guest experience. From automating lead follow-ups to intelligently syncing with your CRM, Kevin explains how the right human

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17:32

Ep5 Internet Sales Series: Stop Sending Boring...

Dealer Talk With Jen Suzuki ·

2025/11/03

Emails alone won't cut it anymore. In this episode of Dealer Talk with Jen Suzuki, we dive into how to leverage video to boost responses, engage leads, and convert more sales. Jen walks you through: Using AI to craft tailored video scripts for introductions, follow-ups, and appointment confirmations. The 4 "moments that matter" in every customer journey — from first contact to sold. Be-back videos and loyalty follow-ups to reconnect with previous buyers. Tips for thumbnails, intros, and

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17:35

Ep4 Internet Sales Series | Stop Being Transactional:...

Dealer Talk With Jen Suzuki ·

2025/10/29

Are you still saying, "What I'd like to do is get you down here…"? That old-school, transactional approach is dead. In this episode of Dealer Talk with Jen Suzuki, we explore the relational selling mindset — the strategy that builds trust, boosts confidence, and creates lifelong customers. Jen walks you through: The difference between transactional and relational selling How to connect with customers, uncover what matters, and avoid rushing the sale Using AI and smart word tracks to pivot

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21:25

Ep3 Internet Sales Series | The 3-Step Framework to...

Dealer Talk With Jen Suzuki ·

2025/10/27

So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode ofDealer Talk with Jen Suzuki, I break down my3-step call frameworkthat builds trust, uncovers what customers really want, and locks in appointments fast. You'll learn: How to lead withhelper vibesinstead of "sales vibes." How to get intoflex modeto understand their needs and preferences. How to confidentlyset appointmentsand ask for commitment. No scripts. No robotic pitches. Just

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19:10

Ep2 Internet Sales Series | Aggressive 72-Hour...

Dealer Talk With Jen Suzuki ·

2025/10/22

Unlock the secrets to mastering internet lead follow-up with Jen Suzuki! In this episode of Dealer Talk with Jen Suzuki, Jen dives deep into her aggressive, results-driven 72-hour follow-up cadence for internet leads. She shares proven strategies for phone calls, texts, voicemails, personalized videos, and AI-assisted messaging—designed to help dealerships convert more buyers, build trust, and stand out in a competitive market. Whether you’re a BDC rep, salesperson, or manager, Jen’s insights will

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255 results

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