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PODCAST

Banking Transformed with Jim Marous

Evergreen Podcasts

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

50:04

Unpacking Credit Card Challenges and Opportunities...

Banking Transformed with Jim Marous ·

2024/08/22

As the credit landscape shifts under the pressures of economic changes, new technologies, and evolving consumer behaviors, financial institutions must explore how to adapt strategies to meet these challenges head-on.We are excited to have Josh Turnbull, VP of Card and Banking Strategy, and Craig LaChapelle, VP of Market Development at TransUnion, join us on the Banking Transformed podcast. They discuss the changing patterns in consumer credit management, the emergence of new user segments, and how

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37:16

New Credit Engagement Tool Supports Financial Wellness

Banking Transformed with Jim Marous ·

2024/08/20

We're excited to have JB Orecchia, CEO of SavvyMoney, joining us again on the Banking Transformed podcast to discuss their groundbreaking new product, Get My Rate. This innovative tool offers personalized loan pre-qualifications without impacting credit scores. We discuss how this solution allows consumers to get pre-qualified for multiple loan offers simultaneously, receive ongoing alerts when rates change in their favor, and how consumers benefit from continuous credit monitoring and expanded

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60:44

How Micro-Engagements Generate Sales and Build Loyalty

Banking Transformed with Jim Marous ·

2024/08/13

Personalized, real-time micro-engagements are more than just a trend – they're reshaping the future of banking. By leveraging technology to create meaningful, timely interactions, financial institutions can build stronger customer relationships, increase loyalty, and stay competitive in an ever-evolving digital landscape. On today’s episode of Banking Transformed, we’re joined by two industry leaders: Sarah Martin, CEO of Pulsate, a company at the forefront of mobile engagement technology, and Eric

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24:30

How Generations FCU Has Revolutionized the Speed of...

Banking Transformed with Jim Marous ·

2024/08/12

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with Kate Himes, VP of Consumer Lending at Generations FCU, to discuss the modernization of their lending platform, emphasizing the importance of efficient processes, member-centric service and risk management. She highlights their achievement of processing personal loans in under five minutes and explains how they leverage technology partners to streamline operations. Kate also addresses the challenges of

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54:50

How Higher Rates are Impacting Consumers & Financial...

Banking Transformed with Jim Marous ·

2024/08/06

Today on the Banking Transformed podcast, we're exploring the ripple effects of the recent high interest rate environment on both consumers and financial institutions.We're joined by Mark Leher, Director of Product Management at Alkami and Jim Perry, Senior Strategist at Market Insights who will unpack the insights from Alkami's comprehensive 2024 State of the Industry report. This report offers a data-driven look at how rising rates have transformed everything from housing and auto loans to

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46:03

How Alternative Data is Transforming Lending

Banking Transformed with Jim Marous ·

2024/08/01

As traditional credit scoring methods face increasing scrutiny and limitations, alternative credit data has emerged as a powerful tool for lenders looking to expand access to credit and drive profitability. In this special mini-series on the future of lending, sponsored by LoanPro, the Banking Transformed podcast is excited to welcome two industry leaders: Warren Hogarth, Co-Founder & CEO of Empower, and Colton Pond, Chief Marketing Officer at LoanPro.Our guests explore examples of alternative

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45:39

The Art of Standing Out in Financial Service Marketing

Banking Transformed with Jim Marous ·

2024/07/30

In an industry where products and services often seem indistinguishable, financial institutions must differentiate themselves and create meaningful connections with their audiences. From leveraging cutting-edge marketing strategies to crafting unique brand narratives, banks and credit unions must create engagement by providing value each day.On today’s episode of Banking Transformed, we'll explore the challenges and opportunities facing financial marketers today with Eric Fulwiler, a great friend

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39:47

Modernizing Payment Solutions for Small Businesses

Banking Transformed with Jim Marous ·

2024/07/25

In this episode of Banking Transformed we have Jeff Horowitz, EVP of Transcard, who discusses the importance of modernizing payment solutions for small businesses.Jeff delves into the common challenges small businesses encounter with payment processing, such as high fees, security concerns, and integration issues and how financial institutions now have digital solutions they can offer through third-party providers. Jeff also shares his vision for the future of global digital payments, highlighting

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45:44

How Innovation Can Drive Growth in Lending

Banking Transformed with Jim Marous ·

2024/07/24

As the lending landscape continues to rapidly evolve, financial institutions must embrace innovation and collaboration to remain competitive. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Charley Ma Co-Founder & Managing Partner at Exponent Founders Capital and Colton Pond, Chief Marketing Officer at LoanPro. They discuss the importance of innovation in lending, emphasizing the difference between noise and emerging opportunities.Jonas and Colton also

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38:55

Cultivating a Culture of Continuous Learning

Banking Transformed with Jim Marous ·

2024/07/23

As the banking industry evolves, modern technology may make all the headlines, but leaders must embrace change, challenge conventional thinking, and proactively seek new growth and innovation opportunities. In today's episode of Banking Transformed, we are honored to have Faisal Hoque, best-selling author and winner of the Deloitte Technology Fast 50™ designation. He discusses how influential leaders understand the importance of continuous learning and development for themselves and their employees

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24:50

Using Data for Credit Management and Financial Wellness

Banking Transformed with Jim Marous ·

2024/07/22

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with David Park, Vice President and Director of Loan Operations at Franklin Mint Federal Credit Union. David shares insights into using innovative credit and data management approaches to enhance member relationships and financial wellness. David also discusses how a unique personal line of credit product can support financial security while stemming potential attrition and the importance of understanding the member

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41:25

Building a Future-Ready Digital Banking Platform

Banking Transformed with Jim Marous ·

2024/07/18

The evolution of digital banking has transformed from assisting with basic transactions to providing integrated platforms that provide seamless DIY experiences across devices. This evolution has been driven by advancements in technology, changing consumer expectations, and the entry of fintech and big tech competitors.Today, banks are increasingly focused on user experience, personalization, and real-time functionality, while also enhancing security measures to build digital trust. In this episode

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42:00

Achieving Growth with Personalized Digital Offering

Banking Transformed with Jim Marous ·

2024/07/17

As competition in the credit and lending space intensifies, financial institutions are seeking ways to differentiate themselves through personalization and unique product offerings. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Jonas Ng, Chief Operating Officer of Laurel Road and Colton Pond, Chief Marketing Officer at LoanPro.They share insights on how Laurel Road has grown serving medical professionals and other key segments and how LoanPro supports

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52:49

John Hope Bryant’s Vision on Building a New American...

Banking Transformed with Jim Marous ·

2024/07/16

In this episode of Banking Transformed, we sit down with John Hope Bryant, the visionary behind Operation HOPE, Inc. John shares his journey from founding the organization in the aftermath of the 1992 Rodney King riots to becoming a leading advocate for financial literacy and economic empowerment. We delve into his latest book, Financial Literacy for All, and explore the critical role of financial education in building a new American middle class. John discusses the challenges and successes of

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45:40

Mastering AI-Powered Personalization for Long-Term...

Banking Transformed with Jim Marous ·

2024/07/11

Personalizing experiences across the entire customer lifecycle has emerged as a critical strategy for engaging customers and driving growth in banking. However, unlike retailers who focus on maximizing immediate transactions, financial institutions face unique challenges in leveraging personalization to build long-term, profitable relationships.We are excited to have Olly Downs, Chief Technology and AI Officer at Curinos on the Banking Transformed podcast, join us on the Banking Transformed

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51:53

The Secret Sauce of Hiring and Retention in the...

Banking Transformed with Jim Marous ·

2024/07/09

As banks and credit unions continue to navigate the rapidly evolving landscape of digital transformation, developing a skilled and adaptable workforce has become more critical than ever. We are thrilled to have Pierre Naude, CEO of nCino, joining us on the Banking Transformed podcast to discuss the opportunities and challenges of hiring and upskilling key employees for a digital future. Pierre shares nCino's approach to talent acquisition, training, and development, highlighting the importance of

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40:21

Building a Digital-First Mindset in Banking

Banking Transformed with Jim Marous ·

2024/07/02

In an era where digital agility is the name of the game, many legacy banks struggle to keep pace with nimble fintech competitors. However, some traditional institutions are rising to the challenge, and BMO, a 200-year-old bank with $1 trillion in assets, is a prime example. Brianna Elsass, Head of US Digital Servicing and Technology at BMO Financial Group has been a driving force behind BMO's digital transformation, leading the charge to build a digital-first mindset across the organization.On this

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28:14

How a $5B Bank Modernized Digital Lending

Banking Transformed with Jim Marous ·

2024/07/01

In this special episode of Banking Transformed, recorded at MeridianLink LIVE, we sat down with Lynn Yznaga, SVP from Broadway Bank in San Antonio, Texas. The conversation covers the importance of digital growth and meeting customers where they are, to the delicate balance of risk sensitivity and streamlined processes. She also discusses the challenges and successes of implementing a new loan operating system and the potential impact of AI on the future of mortgage lending. Finally, she offers

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40:19

The Power of Purpose in Banking

Banking Transformed with Jim Marous ·

2024/06/27

In this episode of the Banking Transformed podcast, recorded live at the Financial Brand Forum, we're thrilled to have Dennis Devine, the CEO and President of Alliant Credit Union. On this show, we discuss how a digital-only financial institution, with a purpose-driven approach, can revolutionize the banking industry and generate unprecedented growth and revenues.Dennis discusses the strategies behind Alliant's purpose-driven approach, from fostering a culture of innovation to delivering superior

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40:33

Navigating the Potential of Open Banking

Banking Transformed with Jim Marous ·

2024/06/26

By enabling secure data sharing between financial institutions, fintechs, and third-party providers, open banking can foster innovation, enhance competition, and ultimately deliver better financial products and services to customers. With open banking, consumers will be able to access personalized services, compare offerings from different providers, and make more informed financial decisions.In this episode of Banking Transformed, Deep Varma, CTO at Alkami, explores the technological challenges,

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