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PODCAST

Banking Transformed with Jim Marous

Evergreen Podcasts

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

40:18

Why Banks Can't Afford to Wait on Voice AI

Banking Transformed with Jim Marous ·

2026/02/24

For decades, banks have forced customers into frustrating phone trees and rigid IVR systems—all in the name of efficiency. But what if automation could actually strengthen customer relationships instead of eroding them?In this episode of Banking Transformed, Jim Marous speaks with Isaiah Granet, Co-Founder and CEO of Bland, to explore how voice AI is transforming banking relationships, modernizing call centers, and delivering measurable operational results. They explore which workflows truly

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23:17

Credit One Bank Serves Those Who Others Won’t

Banking Transformed with Jim Marous ·

2026/02/18

About 25% of Americans can’t get a credit card from a major bank, and more than half are one or two missed paychecks from a credit crisis. Yet most financial institutions still design their products for prime borrowers and pretend the rest of the market doesn’t exist.In this episode of Banking Transformed, I sit down with Steve Min, Chief Credit Officer at Credit One Bank, who has built a business around the customers most banks would rather turn away. We talk about why two-thirds of consumers don’t

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45:07

What Liquid Death Can Teach Banks

Banking Transformed with Jim Marous ·

2026/02/17

Liquid Death reached a $1.4 billion valuation selling water in cans. Meanwhile, banks spent $500 billion on transformation last year and still struggle to stand out. The gap isn't money - it's courage.Most banks are still designed to protect the status quo. Risk avoidance dominates, small changes are called progress, and true creativity rarely makes it through the internal process to reach customers. Challenger brands like Liquid Death don’t win because they spend more or market louder. They win

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12:48

2026 Banking Trends Reveal a Dangerous Execution Gap

Banking Transformed with Jim Marous ·

2026/02/16

Retail banking leaders have never had more clarity about what needs to change, yet execution continues to lag. In this video, discussing the most critical insight from the 2026 Retail Banking Trends and Priorities research, Jim Marous examines where transformation efforts stall across digital experience, payments, AI, and partnerships, and why incremental progress is no longer enough to keep pace with customer expectations or non-bank competitors.This discussion challenges leaders to move beyond

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38:02

Why Incremental Banking Improvements No Longer Work

Banking Transformed with Jim Marous ·

2026/02/10

With over $2 trillion in deposits already lost to digital banks and fintechs, incremental banking improvements are no longer a strategy; they’re a liability.Today, I'm joined by Benjamin Conant, Chief Product Officer at Alkami and Co-founder of MANTL, to discuss insights from their new 2026 Banking Predictions Report and what it reveals about why banks and credit unions are quietly falling behind. The discussion focuses on unifying systems that have operated in silos for decades, turning branches

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37:02

Your Gen Z Strategy Is Broken

Banking Transformed with Jim Marous ·

2026/02/05

Your Gen Z strategy is putting your organization’s growth at risk.New research from Primax, shows that only 12 percent of Gen Z consider a community or regional bank their primary financial institution. Will these Gen Z consumers move their parents' relationship out of your institution? By 2035, Gen Z will be the largest and wealthiest generation in history. And 72 percent say they face financial challenges unlike those of any other generation. They're seeking a financial partner who understands

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47:25

$200 Trillion at Risk: The New Threat to Banking

Banking Transformed with Jim Marous ·

2026/02/03

Banking executives know their industry is being disrupted. What they don't know is how much of their balance sheet they've already lost control of.According to Accenture, more than $200 trillion in global bank deposits and loans are now at risk, and that threat isn’t coming from another bank. It’s coming from stablecoins, AI agents that can automatically optimize finances, and platforms that can quickly move cash, often outside the traditional banking system. Today's guest is Mike Abbott from

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49:36

Back-Office Modernization: The New Growth Strategy...

Banking Transformed with Jim Marous ·

2026/01/29

Banks have spent billions building digital customer experiences. But most are doing it on top of back-office infrastructure built for a different era. That gap has quietly become one of the biggest drags on growth, pricing power, and profitability in banking.Today's competitive edge isn't just about what customers see upfront. It's about how efficiently a bank operates, how smartly it prices on an individual basis, and how quickly it can turn data into action. That's why modernizing the back

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44:04

How Stablecoins Will Reshape Financial Services

Banking Transformed with Jim Marous ·

2026/01/27

From Walmart and Amazon to banks and credit unions, stablecoins are accelerating a banking reset that is already reshaping how payments move.In this episode of Banking Transformed, I’m joined by Dr. Lamont Black, Associate Professor of Finance at DePaul University. We will break down why stablecoins represent a fundamental shift in financial infrastructure, not another crypto cycle. We will also explore how emerging payment rails challenge traditional card networks, what this means for deposits,

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38:59

Why Data-Driven Marketing Fails in Banking

Banking Transformed with Jim Marous ·

2026/01/22

Most financial institutions say they are data-driven. Far fewer can prove it in customer acquisition and relationship growth success. At a time when marketing costs are rising, response rates are under pressure, and every institution has access to the same channels, data is often the difference between growth and wasted spend. Today’s conversation is about how data actually drives results, not dashboards, not buzzwords, but measurable connections with the right consumers at the right time. We are

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47:57

The $100 Billion Hidden Fraud Crisis

Banking Transformed with Jim Marous ·

2026/01/20

Thirty to fifty percent of your fraud losses don't come from hackers or organized crime rings. They come from your own customers disputing legitimate transactions under their own names. This is first-party fraud, and it's a $100 billion problem that most financial institutions don't even track as a separate category.While banks use advanced tools to detect external fraudsters, their own account holders are taking advantage of long-standing dispute processes meant to protect consumers, turning

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35:47

How AI, CX, and Trust Must Coexist

Banking Transformed with Jim Marous ·

2026/01/15

Banking is no longer competing with the branch down the street. It is competing with every digital experience your customers have before they ever open your app. Expectations around speed, simplicity, and trust are being set by big tech, fintechs, and embedded finance, not by traditional financial institutions. And for many banks, that gap is growing.That is why today’s conversation matters. I am joined by Phil Tomlinson, Senior Vice President of Global Offerings at TaskUs, and Pragya Agarwal,

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7:50

How Banking Leaders Can Avoid Becoming Obsolete

Banking Transformed with Jim Marous ·

2026/01/13

Nearly half of the skills banking leaders rely on today will be obsolete within five years. In this episode of Banking Transformed, Jim Marous explores why continuous learning has become the most critical leadership skill in financial services, and why failing to adapt is the fastest path to irrelevance. Jim shares the personal transformation that reshaped his career, explains how AI is accelerating the divide between learners and laggards, and outlines the daily habits leaders must embrace to

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28:34

High-Tech, Low-Touch Failure: How Banks Can Fix the...

Banking Transformed with Jim Marous ·

2026/01/06

Banks love to claim they are high-tech and high-touch. The truth is, most are neither, and the gap between what institutions promise and what customers experience is widening fast. It is costing banks billions in lost trust, slower growth, and missed opportunities, especially as expectations accelerate across the rest of people’s financial lives.At Fintech NerdCon in Miami, I sat down with two leaders who are actually closing that gap. Siya Vansia, Chief Brand and Innovation Officer at ConnectOne

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45:09

Why BofA Is Betting on Branches

Banking Transformed with Jim Marous ·

2026/01/01

What if the biggest myth in banking is that customers don’t need branches anymore?Because every time Bank of America opens a new financial center, digital sales in that market jump by 50 percent. Physical presence isn’t competing with digital — it’s accelerating it. Now, Bank of America is putting $750 million behind a bet the rest of the industry walked away from too soon, opening 150 new financial centers across 60 markets by 2027 at more than $5 million per location. Bold? Yes. Contradictory

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52:54

Core Modernization, AI, and the Future of Banking

Banking Transformed with Jim Marous ·

2025/12/30

Every bank today is trying to appear modern. But you can’t operate a digital institution with a core system that hasn’t been updated since the iPhone was introduced. After years of adding new features on top of outdated infrastructure, the limitations become clear: legacy cores slow innovation, hinder personalization, and make it nearly impossible to compete in an AI-driven world. Modernization is no longer just a tech project. It’s a strategic choice for whether a bank can stay competitive. Banks

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6:45

The Banking Growth Opportunity Banks Keep Missing

Banking Transformed with Jim Marous ·

2025/12/29

Nearly half of U.S. households are living paycheck to paycheck, yet millions of financially capable people are denied access to affordable credit. That is not a consumer failure. It is a system failure. I recently spoke at the Hope Global Forums in Atlanta, where the focus is on economic opportunity. I challenged the banking industry to address a blind spot. We rely on outdated credit models that look backward, not at real cash flow, real behavior, or real potential. When credit is denied,

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46:16

Why Today’s Banking System is Failing Consumers

Banking Transformed with Jim Marous ·

2025/12/23

The biggest threat to consumer financial health isn’t inflation, stagnant wages, or market volatility, but the financial system itself. Not because it’s failing, but because it’s been silently optimized to benefit the most educated, the wealthiest, and the most sophisticated players.In the new book Fixed, a harsh truth is revealed: from daily saving and borrowing to education loans, insurance, and retirement planning, personal finance is designed to disadvantage the very people it seeks to help

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43:36

AI Is Breaking Banking’s Scale Advantage

Banking Transformed with Jim Marous ·

2025/12/16

The biggest competitive advantage in banking right now isn’t scale … it’s speed. According to PwC, GenAI is reshaping the balance of power across financial services, and the banks that move fastest will define the next era of growth.In fact, 58% of banking leaders believe generative and agentic AI will be the single most transformative force in the industry over the next three years, and 55% already consider it their top investment priority—more than any other sector in financial services. What’s

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38:31

Banks Are Wasting 50% of Their Marketing Budget

Banking Transformed with Jim Marous ·

2025/12/11

Consumers don’t want more banking messages — they want relevance. And right now, most banks are wildly out of sync with what their communities actually need.Consumers want communication that reflects their neighborhood, life stage, and immediate financial needs — and broad, one-size-fits-all marketing isn’t effective. Hyperlocal strategies are emerging as some of the most powerful ways to drive acquisition, strengthen relationships, and capture market share. In this episode of Banking

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