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PODCAST

Service Evolution

CGP Maintenance & Construction Services, Inc

Service Evolution is the ultimate destination for America"s service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you"re at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join

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All Episodes

45:30

Creating Reliability in FM

Service Evolution ·

2021/10/15

Shownotes:(0:59) Introducing Andy Gailey of UPTIME(03:59) From mechanical engineering apprenticeship to UPTIME (9:08) What are you reading?(12:56) Helping Facilities Mitigate Risks(16:38) Where do Managers Step Into Reliability in FM?(19:14) UPTIME's strategies and advice(27:41) Alignment of maintenance and operations(38:50) Measuring Expenditures (42:11) Wrap UpLinks:Shawn BlackAndy GaileyUPTIME Consultant LtdBook Recommendations:The PlagueQuotes:"They always used to talk about downtime,

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22:52

Jim Robinson on the Foundations of a Successful Leader

Service Evolution ·

2021/10/08

Shownotes:(0:55) Introducing Jim Robinson(4:22) First lead yourself(6:37) When are you ready to lead?(6:24) Balancing Availability and Boundaries(10:32) Listening to your team(11:25) Knowledge of Business Operations & Vision (13:48) Prioritizing Both The Mission and Your People(17:06) Servant Leadership in Local Communities(20:51) The Takeaway & Wrap UpLinks:Shawn BlackJim RobinsonConsistently Great Performance with Jim RobinsonTop 3 Principles of Leadership / Business Harvard

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39:06

The Future of ConnexFM

Service Evolution ·

2021/10/01

Shownotes:(2:33) Introducing Bill Yanek(10:05) Adapting To 2021 with ConnexFM Conference(15:42) What to look forward to for 2022?(17:15) Highlights of ConnexFM(26:04) New Member Initiatives(28:15) Experience of Switching to Virtual(36:54) Wrap UpLinks:Shawn BlackBill YanekConnexFMBook Recommendations:ConnexFM Benchmarking StudyThink AgainThe Extended MindQuotes:"We're here to help and connect FM… to get our facility managers connected to exhibitors and suppliers."(12:34) - Bill Yanek"FM is

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49:45

How ISO Standards are Impacting the Global FM Industry

Service Evolution ·

2021/09/24

Shownotes:(2:53) Introducing Randy Olson & Stan Mitchell(4:26) Stan Mitchell & His Journey To ISO Standard Development(6:40) ProFMI and ISO(8:50) What Are We Reading?(15:22) How Does Someone Get Involved in Developing ISO Standards for RM?(16:53) A Joke Gone Wrong Turns Stan Toward ISO Development (20:38) FM is About People and so is ISO(23:15) ISO Standards & Certification Processes(24:34) Explaining ISO 41,000(28:32) The Process of Standard Development(34:33) What Do We Do

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32:53

Setting Up a Sustainability Initiative in FM w/ Josh...

Service Evolution ·

2021/09/03

Shownotes:(2:56) Introducing Josh Witte(4:41) What Are You Reading?(6:44) What Lead Up To This Initiative?(11:14) Updating Multiple Assets(14:02) Sustainability Across Regions(15:42) Electric Vehicles (18:49) Preventative Maintenance & The Sustainability Initiative(22:05) National Vs. Regional Companies(24:15) Recycling Programs (32:02) Wrap UpLinks:Shawn BlackJosh Witte Books:The British Are ComingLeviathan Wakes Quotes:"We are committed to reducing our carbon footprint by 25% across

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34:09

Why Suppliers Need FM Training Too

Service Evolution ·

2021/08/20

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35:18

Connex2021 - Electric Vehicle Readiness Across FM w/...

Service Evolution ·

2021/08/13

Shownotes:(1:33) Introducing Christine Witte & Chris Tracy of SEAM Group(3:08) What Are You Reading?(4:28) FM’s Place with EV(6:24) Where do FM’s Start?(8:59) Chargers, Infrastructure & Outsourcing(11:15) Capacity, scalability, & Regulations(15:30) Long-Term Choices vs. Constant Changes of EV(22:16) Charging Station Safety(27:00) EV Life Cycle(32:04) Wrap Up Links:Shawn BlackChristine WitteChris TracySEAM GroupConnex 2021Book Recommendations:12 Rules For Life Not-so-Friendly

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42:04

91% Filling the Skill Gap in FM

Service Evolution ·

2021/07/16

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24:17

Making Employee Experience Count with CEO, Jim...

Service Evolution ·

2021/07/02

Making Employee Experience Count with CEO, Jim RobinsonCGP Podcast Show Notes[00:02:48] What does employee experience mean to you?[00:07:58] How do you improve employee experience?[00:10:42] What role does technology play in the employee experience?[00:12:45] How do you keep an open dialogue with your team?[00:15:34] How do you make every moment count?[00:19:27] How do you empower your leaders?[00:21:57] What advice would you give other leaders in the facilities management world?Quotes:“As

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39:57

Sneak Peak of RFMA2021 Podcast w/ Teresa Foster

Service Evolution ·

2021/06/22

Shownotes(0:51) Intro(2:47) Introducing Teresa Foster(4:24) What are you reading?(9:13) RFMA and the pandemic (21:26) RFMA moving forward(24:44) Impact of technological advancements for RFMA(28:21) Sneak Peek: RFMA (36:07) Final thoughts and advice for FMs this year LinksRFMAOnline.comShawn BlackTeresa FosterCGP Maintenance & Construction Book RecommendationsThe Rainwater SecretA More Beautiful QuestionExtreme Ownership Quotes"When I was leaving my job, I had a lot of people ask me,

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52:59

What Do FMs Want in 2021? We Have the Answers!

Service Evolution ·

2021/06/18

Shownotes(0:42) Intro(3:01) Guest introductions: Randy Olson and Eileen McMorrow(3:40) What are you reading? (7:22) Background on guests (9:48) Explaining 2021 Outlook Training Survey(26:39) Leadership, strategic planning, and emergency planning(34:39) Stats on FM training(37:27) Why invest in your team (40:25) Skills gap since remote work(44:23) Top priorities for employers and staff(47:25) How to find survey results/ Top takeaways Quick advice for future leaders

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26:45

A Look Back at RFMA 2020 Tracy Tomson's Final...

Service Evolution ·

2021/06/11

Show Notes(3:10) Tracy’s journey with RFMA(8:23) Biggest accomplishment since the start of RFMA?(10:12) What is your biggest life influence?(12:15) About the Team(17:51) About CAE(22:23) Tracy’s Retirement Announcement(24:44) Advice for Incoming CEOQuotes“I am now a part of something greater than myself… Now I have found my community. I found my people.” (9:09)“I think I was maybe the right person at the right time and took us to where we are now, but it's going to take someone else to take

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15:10

The Rise of Little Caesars with Wendy Gallo | EP 50

Service Evolution ·

2021/06/04

www.cgpconstruction.com

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31:20

5 Ways to Make Your Team Feel Valued & Appreciated...

Service Evolution ·

2021/05/21

Shownotes(0:32) Intro(2:25) Guest introduction(4:45) What are you reading?(5:35) Top five ways to make your team feel valued or appreciated(6:05) Why figuring people out matters(7:36) Identify the learning style of your audience(9:00) Be a storyteller(11:39) Avoid surface-level relationships by encouraging your employee’s gifts and strengths(13:59) Change the story, and give freely to build trust(20:33) How to appreciate your employee’s beyond the paycheck(23:16) True leaders help their

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55:19

Diversity Equity and Inclusion in FM

Service Evolution ·

2021/05/14

Shownotes(1:00) Intro (2:48) Welcoming to today’s guests(7:04) What are you reading?(10:17) What DEI means in today’s workplace?(17:09) The importance of DEI mission.(20:58) Where do we start?(26:12) What’s the next step?(37:42) Practice what we preach(46:00) Wrap upLinksDarrell RoundsRandy Olson Book RecommendationsInfluencer The New Science of Leading ChangeRelentless Tim GroverRocket Fuel Quotes“We have a mission to become the most inclusive company in the world”. “To the point that one

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40:33

Top Market Shifts for Contractors During Covid-19

Service Evolution ·

2021/04/30

Shownotes (:51) Intro (2:48) Welcoming to today’s guests (5:48) What are you reading? (9:30) How did 2020 affect you? (17:16) Market Shift (20:26) How do you see things progressing with technology in 2021? (23:30) Adapting to supply plan management in construction (28:14) Remote work and anxiety (32:30) Employee health culture (38:00) Wrap up Links Shawn Black Tom Kay Book Recommendations Tribe of Mentors: Short Life Advice from the Best in the World: Tim … Tools of Titans: The Tactics,

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51:58

The Importance of Space Management for FMs w/ Randy...

Service Evolution ·

2021/04/16

Shownotes(1:01) Intro(3:32) Welcoming today’s guests(10:14) What are you reading?(12:47) The importance of space management(15:35) The pandemic in Panama(20:08) Adapting to constant change(31:10) Preparing for reopening (38:58) Are FMs responsible for creating quality remote workspaces?(44:08) How can FMs prepare for unknowns?(48:57) Wrap upLinksShawn BlackRandy OlsonManuel Medina ProFM APAFAM Book RecommendationsAtomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad

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37:06

Empowering FM with Daily Huddles

Service Evolution ·

2021/04/09

Shownotes(0:58) Intro(5:54) What are you reading?(9:34) Redefining how we approach virtual presentations(18:05) Stop using COVID as an excuse!(23:25) The Morning Huddle(31:37) Advice for the next year(33:46) Wrap upLinksShawn BlackDavid Avrin Visibility International The Morning Huddle: Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business! Book RecommendationsThe Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build

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47:39

New to FM, Listen to This!

Service Evolution ·

2021/04/02

Shownotes(0:46) Intro(4:29) What are you reading?(8:08) Introducing Charles and Lace Management(11:54) FM organizations help you network(14:57) Advice for young FMs(21:51) Transferable skills(28:28) Developing team connections(36:16) Leading older team members(44:05) Wrap upLinksShawn BlackCharles ThomasLace Management Book RecommendationsThe ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results Greenlights Quotes“In facilities, sometimes you are kind of forced to be a

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41:58

How Tech is Changing FM Forever w/ Beth Mooney &...

Service Evolution ·

2021/03/26

Shownotes(0:51) Intro(4:19) What are you reading?(9:24) 2020’s effects on Fexa(12:55) Prioritizing automation(16:38) Valuing the human first(20:06) Maintaining flexibility(24:54) Data’s impact on FM(29:32) Hesitancy to adopt AI(34:49) Gen Z in the workplace(39:07) Closing thoughtsLinksShawn BlackBeth MooneyConnor McKee Fexa Connex Events Book RecommendationsWhat If?: Serious Scientific Answers to Absurd Hypothetical Questions Ghost Rider: Travels on the Healing RoadStumbling on Happiness

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203 results

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