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PODCAST

Service Evolution

CGP Maintenance & Construction Services, Inc

Service Evolution is the ultimate destination for America"s service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you"re at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join

business marketing

All Episodes

18:01

Vendor Relationships: How to Get the Best Service at...

Service Evolution ·

2025/12/05

SummaryIn this episode of Service Evolution, host Jim Robinson discusses the importance of building strong vendor relationships and how to maximize these partnerships for better service and pricing. He emphasizes the need for clarity in communication when selecting facility service providers. By being crystal clear about your needs and expectations upfront, you can better assess whether a vendor can meet your demands and create a strong alignment. Jim provides examples from his own

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37:07

No Excuses Leadership: Overcoming Limits in Life and...

Service Evolution ·

2025/10/31

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Kyle Maynard, a world-class athlete, entrepreneur, motivational leader, and author. Born a quad amputee, Kyle’s arms end at the elbows and his legs at the knees, but his limitless determination has propelled him to incredible heights, like becoming a top high school wrestler and MMA fighter, to climbing Mount Kilimanjaro and Aconcagua.Kyle shares how the decisions made by his parents early on shaped his

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27:56

Building Leadership Anchored in Values with Aaron...

Service Evolution ·

2025/10/24

SummaryIn this part two episode of Service Evolution, Jim Robinson welcomes back Aaron Walker for a deeper dive into leadership that transcends profit, provoking thought around what it truly means to lead a life anchored in values.Aaron shares his journey to discovering the five pillars: personal, professional, relational, spiritual, and financial. He candidly recalls how early focus on financial success led to personal sacrifice, highlighting the significance of holistic growth. For Aaron,

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44:52

Mastering Success and Significance: Insights from...

Service Evolution ·

2025/10/17

SummaryIn the latest episode of Service Evolution, host Jim Robinson welcomes Aaron Walker for a deep dive into the intersection of business, family, faith, and personal growth. With forty-seven years of entrepreneurial experience and as the founder of Iron Sharpens Iron Brotherhood (ISI), Aaron shares his remarkable journey from financial success to finding true significance.Aaron recounts a pivotal moment in his life: an accident that forced him to question the legacy he’d leave behind

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23:46

Innovation in Sales for the Trades: Balancing...

Service Evolution ·

2025/10/03

SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, unpack what’s changing and what’s working in the world of sales for the trades industry. One of the biggest takeaways from their conversation is that embracing new technology isn’t just a trend, it’s a necessity. Jim emphasizes how leveraging digital tools can streamline workflows, help businesses reach new customers, and set their service apart in a crowded market. From

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21:34

Fostering Trust and Long-Term Partnerships in...

Service Evolution ·

2025/09/26

SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, explore one of the most crucial facets of facility maintenance sales: building genuine, lasting partnerships through trust. The conversation unveils actionable strategies that elevate relationships beyond transactions, exploring how authentic rapport ultimately leads to long-term business success.The episode kicks off with a discussion on the significance of honesty in

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17:20

Building a Winning Sales Culture: Collaboration,...

Service Evolution ·

2025/09/19

SummaryIn the latest episode of Service Evolution, Jim Robinson, Neil McQuiston, and Skyler Coffey, come together to tackle one of the most critical and often overlooked elements of sales success: building a winning sales culture.The conversation kicks off with each speaker sharing what sales culture means to them. Neil emphasizes that it’s about more than just numbers—it’s the foundation of teamwork, motivation, and trust. Skyler adds that a healthy sales culture creates an environment

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12:19

What No One Teaches You About Leadership in the Trades

Service Evolution ·

2025/09/12

SummaryIn the latest episode of Service Evolution, Jim Robinson pulls back the curtain on what it really takes to be a leader in the trades, a topic rarely explored with such honesty and depth. With more than forty years of industry experience, Jim goes beyond the typical leadership advice to address the hard truths and subtle nuances that define effective leadership on the job site.Jim emphasizes that titles and positions aren’t what make someone a true leader. He shares candid stories

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35:28

Leading Under Pressure and Building Strong Teams with...

Service Evolution ·

2025/09/05

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down for a second session with leadership expert Josh Foliart to dive deep into what it truly takes to lead under pressure. Their conversation is a masterclass in practical leadership, offering both seasoned executives and emerging leaders invaluable tools for self-awareness, time management, and people development.Josh kicks off by addressing the "fog of war" that leaders experienced during the Covid era, and how

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31:22

Building Trust and True Influence in Leadership with...

Service Evolution ·

2025/08/29

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences shaped his journey to launching a global initiative that now supports leaders across eight countries.Josh emphasizes that leadership isn’t just

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39:35

NFL Player to Franchise Owner: Leadership and...

Service Evolution ·

2025/08/22

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with former NFL long snapper and Super Bowl champion Brett Goode for a powerful conversation about life after football, transitioning to entrepreneurship, and the importance of building a winning culture—on and off the field.Brett’s story is one of perseverance and adaptability. After years of rigorous discipline as a professional athlete, Brett faced the daunting task of reinventing himself once his football

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15:53

Celebrating 40 Years of Consistently Great Service at...

Service Evolution ·

2025/08/15

In this special 40th Anniversary episode of the Service Evolution podcast, Jim Robinson takes listeners on a heartfelt journey through his entrepreneurial story and the founding of CGP. Starting from humble beginnings, Jim recounts how as a child, necessity drove him to learn hands-on repair skills that ultimately shaped his destiny. By the age of twelve, he had the vision to lead a company, long before fully understanding what that meant. Over the years, Jim’s relentless belief in serving

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26:26

Revolutionizing Fieldwork: How LiveSwitch Brings...

Service Evolution ·

2025/08/08

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with James Hatfield, the chief revenue officer at LiveSwitch, to explore innovative solutions that are simplifying operations for service businesses. Whether you’re in contracting, facility management, or leading large teams across multiple locations, this episode is packed with practical tech insights you can’t afford to miss.James shares his journey from running a painting and power washing company to launching

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28:53

Marketing in the Trades: Smart Strategies & Trade...

Service Evolution ·

2025/08/01

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with powerhouse marketer and marketing director of IDIQ, Sarah Williams, to unravel the unique challenges and strategies for marketing in the trades. With decades of industry experience and a proven track record, Sarah delivers a goldmine of actionable insights for business owners looking to level up their marketing game.One central theme is the gap that trade professionals often face when bridging hands-on

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30:10

Exploring the Future of Fire Safety and Tech...

Service Evolution ·

2025/07/25

SummaryIn the latest episode of Service Evolution, host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it.JC, a seasoned expert with humble beginnings as a technician, shares how his hands-on experience shaped his customer-first approach. His company isn’t just focused on compliance; they’re at

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25:43

Navigating IT Frustrations and Cybersecurity in a...

Service Evolution ·

2025/07/18

SummaryIn part two of this episode of Service Evolution, Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it’s worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today’s rapidly changing tech landscape.Nathan and Jim tackle the common challenge of technology overwhelm. Many business owners chase the latest software or

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32:04

Thirty Years of Tech Evolution: Lessons from Stimulus...

Service Evolution ·

2025/07/11

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership.Nathan shares how his passion for technology, ignited as a teenager, became the launching pad for Stimulus Technologies—now celebrating thirty years in business. He emphasizes the seismic shifts in how businesses use

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29:09

Operations in Action: Serving Clients and Keeping...

Service Evolution ·

2025/07/04

SummaryIn this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn’t just about fixing problems; it’s about reassuring, communicating, and building trust with clients when they need it most.Matt brings his years of operations experience to the table, sharing how his team at CGP approaches the whirlwind of

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29:27

Giving Back: How RFMA GIVES Is Transforming Communities

Service Evolution ·

2025/06/20

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board’s vision in 2010 transformed a traditional member organization into a force for good—dedicated to leaving every host city better than they found it after each annual conference.Throughout

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25:40

Behind the Job Title: The People and Culture at CGP...

Service Evolution ·

2025/06/06

SummaryIn this episode of Service Evolution, Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential.Matt’s journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset that transforms challenges into opportunities. Throughout the discussion, Matt emphasizes the importance of surrounding yourself with supportive,

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203 results

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