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PODCAST

Dental Practice Heroes

Dr. Paul Etchison

Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume. We teach you how to grow a scalable practice through communication, leadership, and effective management.Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionally create

business entrepreneurship

All Episodes

11:30

Say Goodbye to Weak Links on Your Team

Dental Practice Heroes ·

2025/01/13

Imagine the thrill of a same-day Invisalign start, only to be met with the crushing realization that no one in the office, not even the doctor, can perform the critical iTero scan. Join me, Dr. Paul Etchison, on Dental Practice Heroes as I unravel this cautionary tale from a coaching client, underscoring the chaos that ensues when key team members are unavailable and the vital importance of cross-training. This episode promises to arm you with the insights needed to fortify your team against ...

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34:09

Partnership Models for Associates and Group's with...

Dental Practice Heroes ·

2025/01/08

Associates leaving. Loss of control. Loss of profits. These fears may be holding you back from exploring partnerships in your practice, but the right approach can turn partnerships into a win-win.In this episode, dental law attorney David Cohen breaks down partnership models and strategies to protect both the practice owner and the associate. From finding the right person to structuring agreements, you’ll learn how to avoid common pitfalls and create partnerships that benefit everyone. Tune i...

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31:09

Scaling a $5 Million Dental Practice with Dr. Iraj...

Dental Practice Heroes ·

2025/01/06

Should you grow your practice or stick with a solo operation? How do you avoid burnout and create systems that actually work? What are the biggest challenges to scaling a practice? We answer all these questions and more in this episode with Dr. Iraj Kasimi, who scaled his $1.8 million practice into a $5 million group practice.Dr. Kasimi shares how he overcame the growing pains of scaling, implemented effective systems, and evolved from a clinician to a business leader. Tune in for insights on...

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17:14

My 3 Big Ownership Lessons of 2024

Dental Practice Heroes ·

2025/01/01

This episode emphasizes the importance of communication, systems, and family in achieving personal and professional growth. We delve into personal insights gained throughout the year as a dental coach and urge listeners to revisit their own priorities and goals for the new year. • Importance of effective communication and culture in dental practices • Role of systems and checklists in maintaining consistent expectations • Need to prioritize family time alongside work achievemen...

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24:45

Navigating the Hygienist Shortage: Hiring, Retention,...

Dental Practice Heroes ·

2024/12/30

The problem: an ongoing hygienist shortage leaving practices overwhelmed and patients waiting. The solution: Find out in today's episode as we dive into this crisis and proactive solutions to address these challenges in your practice. From hiring and retention strategies to navigating rising wage demands, learn how to keep your team productive and revenue steady during the hygienist shortage. Tune in now!Topics discussed in this episode:The impact of the hygienist shortageHow to address the s...

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12:10

Should the Selling Doc Stay or Go?

Dental Practice Heroes ·

2024/12/23

The episode explores the challenges dental practice owners face when the selling doctor remains involved post-sale, sharing the experience of a coaching client, who struggled to implement his vision due to interference from the previous owner. Key themes include establishing boundaries, the importance of clear communication, and the necessity of cultivating relationships with staff for a successful transition. • Owning a dental practice means navigating complex relationships following a ...

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24:28

The 5-Step Guide to an All-Star Dental Practice with...

Dental Practice Heroes ·

2024/12/18

The solution to an all-star dental practice comes down to five proven steps! In this episode, Alex Nottingham of All-Star Dental Academy explains how to craft a vision that guides key decisions, build and train a high-performing team, and leverage the power of coaching and masterminds. You'll learn strategies for leading a team that drives results, growing your practice, and more. Tune in now to start transforming your business into an all-star dental practice!Topics discussed in this episode...

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42:03

High Standards Create Strong Teams with Katherine...

Dental Practice Heroes ·

2024/12/16

Courageous conversations are the difference between tension and trust in your practice. In today’s episode, Katherine Eitel Belt, CEO of LionSpeak, shares her framework for establishing clear expectations, empowering employees, and building trust through effective communication — all while retaining your top employees.With her actionable strategies and tips, you’ll be able to maintain high standards, strengthen relationships with your team, and address conflicts with confidence. If you’re dea...

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15:57

Handling Raise Requests and Wages

Dental Practice Heroes ·

2024/12/09

Nobody looks forward to raise discussions, but a few easy strategies can make them more productive and less awkward. This episode explores the right way (and the wrong way) to approach these conversations, including strategies to handle raise requests fairly and navigate challenges like wage compression. We share key lessons from our past mistakes, tips for setting clear performance and compensation expectations with your team, and why one-on-ones are crucial to this process.Tune in to learn ...

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12:44

Rethinking Rewards and Bonuses for Engagement

Dental Practice Heroes ·

2024/12/09

What if monetary incentives are not the secret to inspiring your team? Join me, Dr. Paul Etchison, as we uncover the hidden power of intrinsic motivation and the compelling reasons why bonuses might actually hinder long-term engagement. By examining the over-justification effect through a fascinating study on blood donation, we'll explore how financial rewards can sometimes transform meaningful work into mere transactions. Instead, let's delve into the art of rallying your team around a share...

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22:39

Building Bonus Systems You Can Afford

Dental Practice Heroes ·

2024/12/04

How do you make bonuses work without the headaches? In this episode, you’ll learn how to leverage bonuses to boost team performance and calculate bonuses that drive growth without straining your bottom line. We explore the benefits of weekly versus monthly bonus systems, different performance-based incentives, and more.Plus, find out how to address common challenges like ensuring fairness across roles and changing or eliminating bonus systems that no longer work. Listen now to discover how to...

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15:07

5 Reasons Why You Aren't Growing as Fast as you Could

Dental Practice Heroes ·

2024/12/02

Is your dental practice feeling more like a slog than a sprint? Join Dr. Paul Etchison as he unveils the secrets to shedding that metaphorical "backpack of bricks" holding you back from achieving rapid growth. We'll reveal how to attract the right number of new patients by honing your online presence with top-notch website design and glowing reviews. Master the art of brand identity communication, whether you aim to be the go-to family-friendly practice or cater to high-end adult services. An...

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20:43

Keys to Success with Leads

Dental Practice Heroes ·

2024/11/25

So, you're ready to hire leads in your dental practice. But do you know what it takes to set them up for success? This episode explores the keys to building a strong leadership team: clarity, trust, and accountability. You’ll learn how to define leadership roles with clear expectations, transition employees from team members to leaders, and integrate external hires into your practice without a hitch. Listen now for insights that will help you strengthen your leadership team and grow your prac...

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38:07

Lean Management: Strategies to Help Your Dental...

Dental Practice Heroes ·

2024/11/20

What’s the secret to less stress, more productivity, and happier patients? A new management approach could be the key to transforming your dental practice from chaotic to efficient. In this episode, award-winning author and consultant Karyn Ross introduces the Toyota Way Lean process and explains how to implement its principles to address system breakdowns, proactively prevent problems, and empower your team.We discuss why you need a dedicated office manager in your practice, how to effective...

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11:17

Make Routine Tasks Meaningful: the Mindset Shift

Dental Practice Heroes ·

2024/11/18

Unlock the secret to transforming your dental practice with a simple mindset shift from being task-oriented to goal-oriented. Wondering how a mere change in perspective can revolutionize your team’s performance and patient satisfaction? This episode promises to help you redefine the purpose of every action in your practice, much like Howard Schultz reimagined the coffee experience at Starbucks. Join Dr. Paul Etchison, an experienced dental coach and practice owner, as he shares insights and s...

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14:38

No More Pissed Off Patients

Dental Practice Heroes ·

2024/11/14

Have you ever wondered if setting firm boundaries with patients might actually backfire? Join me, Dr. Paul Etchison, as I recount my personal journey through the tumultuous waters of patient management in our dental practice after deciding to go out of network with Delta. This change was intended to empower our team and eliminate disrespectful behavior, but instead, we faced an overwhelming surge in negative interactions and one-star reviews. Reflecting on these challenges, I question whether...

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41:29

Financial Freedom in 5 Years with Dr. Henry Ernst

Dental Practice Heroes ·

2024/11/11

Unlock the secrets to building a flourishing dental practice with insights from Dr. Henry Ernst, a seasoned practitioner who transformed his vision into reality. Ever wondered how to scale operations smoothly? Dr. Ernst takes us through his journey from being an associate to a successful practice owner, emphasizing the critical role of demographic research and strategic planning in his rapid expansion from five to eighteen operatories. Learn how he navigated the challenges of managing growth,...

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17:12

Want Results? How Can a Coach Help?

Dental Practice Heroes ·

2024/11/07

Unlock the secrets of achieving both personal and professional growth by discovering the transformative power of hiring a coach. Imagine aligning your deepest personal ambitions with your professional goals, creating more time for yourself while reaching financial success. In our latest episode, Dr. Paul Etchison, Dr. Steve Markowitz, and Dr. Henry Ernst candidly share their journey with various coaches—ranging from life to sports coaches—and how coaching has been instrumental in maintaining ...

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11:30

What to Do on Owner Non-Clinical Days

Dental Practice Heroes ·

2024/11/04

Unlock the secrets to transforming those seemingly mundane non-clinical days into powerful opportunities for growth with insights from Dr. Paul Etchison. Ever feel like you're endlessly busy but not making real progress in your dental practice? Dr. Etchison shares his journey and highlights the top three non-clinical activities that can propel your practice forward, starting with the critical examination of key performance indicators like accounts receivable and case acceptance rates. Te...

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19:07

Unlocking Incremental Progress at your Practice

Dental Practice Heroes ·

2024/10/31

Unlock the blueprint to turning your dental practice aspirations into reality with actionable insights from our latest episode. Discover how setting clear objectives and measuring outcomes can create a culture of continuous improvement and accountability within your practice. With tips on starting small, like auditing a couple of phone calls each week, this episode reveals the power of incremental progress in achieving your dream practice.Text us your feedback! (please note: we cannot respond...

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