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PODCAST

Microsoft Teams Insider

Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.

technology

All Episodes

29:51

The Benefits and Challenges of UC Standardisation...

Microsoft Teams Insider ·

2024/10/16

Ryan Herbst, Vice President and Chief Strategist at UnifiedCommunications.com discusses the evolution of the unified communications industry and the challenges and opportunities it presents. He highlights the importance of standardisation and the balance between innovation and maintaining a consistent user experience.The importance of standardisation in customer deploymentsThe challenge of balancing innovation and maintaining a consistent user experience for organisationsImpact of AI in meeti...

en-us

15:08

Microsoft Teams Update - October 2024

Microsoft Teams Insider ·

2024/10/15

Microsoft Teams Monthly Update - October 2024Gartner 2024 UCaaS MQ3 New Teams Phone FeaturesOperator Connect 100 countries, 103 providersMicrosoft Teams New calendar experienceLimit Frontline Worker access to Teams when off shiftBlock the AI botsVoice and face enrollment on by defaultMicrosoft Places - Core and Premium GA NovemberEnd of Support for Skype for Business Server 2015 and 2019Microsoft Teams Rooms & Devices NewsMicrosoft 365 Copilot NewsEventsThanks to Neat, this month's benefa...

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25:49

Unified Communications Challenges and Success in the...

Microsoft Teams Insider ·

2024/10/09

Ryan McCarty, Senior Unified Communications Engineer at a legal firm explores the unique challenges of unified communications within the legal sector, the need for interoperability, user education and technology standardisation.Unique challenges of the legal sector presents Interoperability is crucial as clients dictate meeting platformsManaging change and user adoption strategies in Microsoft Teams RoomsThe importance of daily system checks to ensure reliability in high-stakes environme...

en-us

31:57

Teams Phone Mobile, a perspective from Harold...

Microsoft Teams Insider ·

2024/10/02

Harold Wortman, Senior Product Manager - Mobile Unified Communications at Verizon, discusses the journey of deploying Teams phone mobile, feature development and mobile as a default mode of communication,Teams Phone Mobile offers a seamless mobile communication experience within the Teams platformSignificant, with interest from small to medium-sized businesses, enterprises, and government organizationsWidespread adoption may take time due to the complexity of integrating with different mobile...

en-us

23:16

Tampa International Airport - Embracing Microsoft...

Microsoft Teams Insider ·

2024/09/25

Doug Wycoff, Director of Digital Technologies and Innovation at Tampa International Airport, and Rebecca Criswell, Account Manager at AVI-SPL, explain the technological innovations at Tampa International Airport, including use of Microsoft Teams, digital signage, and advanced AV solutions.The rapid technological transformation from pre-Covid to present and the acceleration of Microsoft Teams adoptionImportance of standardisation across different room sizes and configurations in the airport's ...

en-us

32:05

Microsoft Copilot's Role in Compliance, Governance...

Microsoft Teams Insider ·

2024/09/23

MVP Ragnar Heil, Business Development Manager Microsoft at HanseVision explores the role of Copilot in governance and compliance, as well as the importance of user adoption and change management in successful implementation of Copilot.The need for organisations to prioritise governance and compliance for CopilotCopilot's role in making governance more accessibleThe role of user adoption and change management in Copilot implementationManaging content freshness and organizing content with label...

en-us

29:20

Comparing Dynamics 365 Contact Center to Teams...

Microsoft Teams Insider ·

2024/09/18

Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact CenterUnderstanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)How Microsoft is driving with AI featuresDynamics 365 Contact Center vs Teams Ecosystem solutionsLicensing and pricing considerationsThe future of chatbots and multi-lingual supportThanks to Logitech, this episode's sponsor, for their su...

en-us

36:03

AudioCodes CEO Shabtai Adlersberg - The AudioCodes...

Microsoft Teams Insider ·

2024/09/09

Shabtai Adlersberg, Co-Founder, CEO and President of AudioCodes shares the fascinating journey of AudioCodes over the past 31 years, from its establishment to becoming a leader in the voice industry and more recent journey into SaaS and AI.Shabtai's background in engineering and digital signal processing, before co-founding AudioCodesAudioCodes evolution from focusing on algorithms to developing chipsets and then progressing to gateways and SBCsThe impact of partnering with Microsoft on Audio...

en-us

13:36

Microsoft Teams Update - September 2024

Microsoft Teams Insider ·

2024/09/06

Microsoft Teams Monthly Update - September 2024No more General ChannelCallback for call queuesMicrosoft Teams Intelligent recap coming for ad-hoc meetings and callsTeams Client Updates Channel Improvements5 Town hall UpdatesAdditional languages - Copilot for Microsoft 365CNS Retirement Updates - old phones will get an update6 Microsoft Teams Rooms UpdatesNew Certified DevicesEventsThanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this...

en-us

28:24

Microsoft M365 Telco Strategy with Taimoor Husain

Microsoft Teams Insider ·

2024/09/04

Taimoor Husain, Global Telco M365 GTM Strategy Lead at Microsoft, discusses the Microsoft Teams telephony landscape, the rise of Operator Connect and the future of Teams Phone.The transition from Skype for Business to Teams and the resulting changes in operators' business modelsThe growth of Microsoft Teams Operator ConnectTeams telephony options including Microsoft Calling Plans, Direct Routing, Operator Connect and Teams Phone MobileHow Copilot is set to revolutionize telephony by enhancing...

en-us

24:45

What is the True Value of Copilot?

Microsoft Teams Insider ·

2024/09/02

Brett Johnson, Microsoft 365 Copilot GBB (Global Black Belt), shares his personal and customer experience of how Copilot in Microsoft Teams and beyond is streamlining meetings, communications and workflows. Examples of Copilot for driving efficiency in customer operationsHow Copilot is revolutionising data handlingThe future of Copilot, including agent-based capabilities and customer CopilotsThanks to Jabra, this episode's sponsor, for supporting the community and for helping to make con...

en-us

32:34

Mahendra Sekaran, Corporate Vice President Teams...

Microsoft Teams Insider ·

2024/08/28

Mahendra Sekaran, Corporate Vice President, Teams Phone, M365 at Microsoft discusses the journey of Microsoft Teams, his role, Understanding IC3 (Intelligent Conversations and Communications Cloud) and ACS (Azure Communication Services) and how they related to Microsoft Teams and leveraging AI in development.The Microsoft Teams journey and Mahendra's perspective Understanding IC3, ACS and Microsoft Teams PSTN connectivityThoughts on Teams Phone MobileThe importance of reliability, securi...

en-us

34:56

Dynamics 365 Contact Center Explained with Alan Ross,...

Microsoft Teams Insider ·

2024/08/21

Alan Ross, Partner Group PM Manager, Dynamics 365 Contact Center at Microsoft delves into Dynamics 365 Contact Center and the role of Copilot in improving agent productivity and customer experience.Features and capabilities of Dynamics 365 Contact CenterDecoupling from Dynamics 365 customer serviceHow Copilot enhances the agent experience by providing context-aware suggestions, knowledge search and conversation summariesHow Dynamics 365 Contact Center relates to/integrates with Microsoft Team...

en-us

23:35

Neat and Shure’s Integration: What is the Benefit to...

Microsoft Teams Insider ·

2024/08/19

Sherri Pipala, Senior Director Global Alliances at Neat, and Tyler Troutman, Strategic Market Development Team at Shure, discuss the partnership between Neat and Shure and their collaboration which addresses challenges faced in larger rooms with complex audio requirements and the need for seamless integration between Neat and Shure devices. Neat and Shure have partnered to provide audio and video solutions for Microsoft Teams RoomsChallenges faced in larger rooms with complex audio requi...

en-us

32:24

Shawn Harry's Journey Deploying Microsoft UC in Big &...

Microsoft Teams Insider ·

2024/08/14

Shawn Harry, Microsoft 365 Solutions Architect, shares his journey in the Microsoft Unified Communications space. Tom and Shawn talk about the evolution of the UC landscape and the challenges of managing and deploying Microsoft Teams in enterprise environments.Shawn's early experiences in the Unified Communications spaceThe shift from on-premises solutions to cloudComplexities and challenges of managing Microsoft Teams in enterprise environmentsThe role of a Teams and Microsoft 365 Product Ow...

en-us

24:09

Support Timelines for Android Teams Rooms and Phones...

Microsoft Teams Insider ·

2024/08/12

Dan Hall, Global IT Collaboration Solution Owner at a large manufacturing company gives us a view on using Android-based Phones and Rooms for Microsoft Teams and support timeline considerations.The impact of an upcoming Microsoft infrastructure change on older Android phones and Teams RoomsThe need for organisations to understand the support timelines of Android-based devicesThe importance of working closely with OEMs to understand their devices, chipsets and support timelinesConsidering usin...

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17:52

Microsoft Teams Update - August 2024

Microsoft Teams Insider ·

2024/08/09

Microsoft Teams Monthly Update - August 2024Microsoft Earnings FY24 Q4 Modern Work InsightsMultiple Teams Client ImprovementsCustom Emojis and ReactionsCopilot Dashboard for all M365 Copilot usersSpeaker recognition for all Teams Rooms on WindowsMicrosoft Teams Rooms on Windows 5.1.24.0Microsoft Teams Devices updatesAndroid Teams Room and Teams Phone support date changesTeams Displays end of support September 2025Roadmap WatchThanks to Ribbon, this month's benefactor, for your support of Empo...

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25:08

Understanding Teams SIP Gateway with Chandranshu...

Microsoft Teams Insider ·

2024/08/07

Chandranshu Singh, Senior Product Manager for Microsoft Teams SIP Gateway discusses the evolution of SIP Gateway from initial release to today, and its value in reducing infrastructure complexities, supporting various devices and enhancing customer hardware investments.Evolution of SIP Gateway from basic call support to supporting a range of endpoints and scenariosUnderstanding the strategic partnerships with OEMs to maintain compatibility and securityLicensing and support for SIP Gateway dev...

en-us

11:04

DERTOUR Tour Operator and Travel Agency on Microsoft...

Microsoft Teams Insider ·

2024/07/31

Recorded live at Commsverse 2024, Gunnar Meyer, Head of IT Service Delivery at DERTOUR Suisse, the second largest tour operator in Europe, shares their Microsoft Teams journey and how they have successfully integrated Landis Contact Center to enhance their communication and service delivery.The transition from traditional PBX (Avaya) to Microsoft TeamsLeveraging Landis Contact Center for real-time reporting and agent managementThe benefits of adopting granular permissions and delegating contr...

en-us

42:28

Lessons from BT's Large Scale Microsoft Teams Rooms...

Microsoft Teams Insider ·

2024/07/24

James Robinson, Director & Principal AV Consultant at AVenture Audio Visual, shares his extensive previous experiences with deploying Microsoft Teams Rooms at scale at BT.James' transition from BT to an independent AV consultancyBT's journey from one of the biggest Lync and Skype for Business deployments to Microsoft TeamsThe complexity of standardizing AV equipment across managing office locations and deploying 1200 Microsoft Teams RoomsMixing BYOD, Surface Hub and Teams RoomsReal-world ...

en-us

166 results

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