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PODCAST

Microsoft Teams Insider

Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.

technology

All Episodes

36:24

Microsoft Teams Queues App Explained — Shared Call...

Microsoft Teams Insider ·

2026/04/07

Sean Gilmour, Principal Lead PM for Advanced Calling Experience at Microsoft, discusses the evolution of the Microsoft Teams Queues app — from its origins as a purpose-built workspace for collaborative calling to the latest capabilities, including shared call history and some of what is coming next. • How the Queues app was designed for "citizen agents" — workers who handle customer calls alongside their primary roles, from HR and internal help desks to healthcare professionals and financial...

en-us

42:33

Inside Novo Nordisk's Microsoft Teams Rooms Journey —...

Microsoft Teams Insider ·

2026/03/31

Christopher Amdi Mark, Senior IT Architect at Novo Nordisk, shares how the global pharmaceutical company transformed its meeting room estate — from traditional Cisco room systems and telepresence to over 2,500 Microsoft Teams Rooms with plans for more • How the shift from Skype for Business to Microsoft Teams during COVID changed what users expected from meeting rooms • MTR Windows with Logitech and Lenovo, and the early challenges of scaling too quickly • Why Cisco's Android-based Microso...

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32:16

Explaining Microsoft Work IQ, Agent Types and the...

Microsoft Teams Insider ·

2026/03/24

Alev Tamer, Senior Partner Solution Architect for AI Business Solutions at Microsoft, and Chris Wheeler, Senior Copilot Solution Engineer at Microsoft, break down the rapidly evolving world of Microsoft 365 Copilot agents — from personal assistants to autonomous digital colleagues. • What agents actually are and the spectrum from declarative no-code to low-code Copilot Studio agents and pro-code solutions in Microsoft AI Foundry • The frontier firm concept — three levels of AI maturity, fro...

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22:35

How to RFP for Global Microsoft Teams Migration and...

Microsoft Teams Insider ·

2026/03/17

Chris Styczynski, Service Owner for Unified Communication and Collaboration at Clifford Chance, shares how the global law firm approached their RFP process for migrating from Cisco on-prem telephony to Microsoft Teams. • How Clifford Chance structured their RFP into six lots for flexibility: telephony migration, switchboard, contact centre, Operator Connect, on-site support, and managed services. • Why conducting an RFI first helped pre-qualify vendors and identify the right partners for a ...

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14:18

Microsoft 365 AI Workplace Update March 2026

Microsoft Teams Insider ·

2026/03/12

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for March 2026. Many thanks to Ribbon for their continued support. PowerPoint Deck Microsoft 365 Copilot Wave 3 Anthropic in M365 Copilot Copilot Cowork Agent 365 Microsoft 365 E7 AI Workplace Roadmap Teams Devices Roadmap New Teams Certified Devices Events Useful Links: Briefings Real AI Use Cases in the Contact Centre with Luware Nimbus - Costs, Risks and Benefits...

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45:54

CTO of LabourNet on Microsoft Teams Phone and Contact...

Microsoft Teams Insider ·

2026/03/10

Mike Love, CTO at LabourNet, is joined by Janet Souter-Dantu, Co-founder at ScopServ Integrated Services (Pty) Ltd, and Vanesia Raborethe, Head of Sales at ScopServ Integrated Services (Pty) Ltd, to discuss LabourNet's move to a Microsoft Teams-based contact centre with Landis. LabourNet, established in 1996, is a large labour law consulting firm with a national footprint in South Africa. • Why LabourNet standardised on Microsoft Teams as a single communications platform to support time-cri...

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40:36

Microsoft's Jeff Teper - SharePoint at 25, Past,...

Microsoft Teams Insider ·

2026/03/03

Jeff Teper, President of Microsoft 365 Collaborative Apps and Platforms, discusses 25 years of SharePoint — from its humble origins as an intranet product to a cloud platform supporting over a billion users and exabytes of data. • Origin story: How two separate Microsoft projects merged to create SharePoint, filling a massive need for intranets, document management, and collaboration in one customisable platform • The cloud transition: From Bill Gates announcing SharePoint Online in 2008 th...

en-us

20:34

AI enabling real-time communications with Adam...

Microsoft Teams Insider ·

2026/02/24

Adam Jacobs, Principal Program Manager at Microsoft, works in IC3—the real-time communications platform team behind Microsoft Teams. With four years at Microsoft and a decade at Polycom before that, Adam shares insights from the backend of one of the world's largest communications platforms. • How IC3 supports Microsoft Teams at massive scale, including cost considerations for new features and AI capabilities • The current state of Cloud Video Interop and why it remains important for some e...

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34:47

Scaling Microsoft Teams Phone and Teams Rooms at BAE...

Microsoft Teams Insider ·

2026/02/17

Andrew Wigmore, Teams Product Owner at defence contractor BAE Systems, shares insights from his 40-year career and the company's journey to Microsoft Teams and the cloud. • Migrating 45,000 phone numbers from Skype for Business to Microsoft Teams in a single morning • Managing 65,000 E5 users and doing over a third of a billion minutes of Teams audio annually • The cultural shift from on-premises infrastructure to evergreen cloud services at a defence company • Rolling out Microsoft Teams...

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14:59

Microsoft 365 AI Workplace Update February 2026

Microsoft Teams Insider ·

2026/02/11

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for February 2026. Many thanks to Neat for their continued support. PowerPoint Deck Enhanced M365 Copilot MemoryCopilot Chat (free) in Outlook with all emails and CalendarIlya Bukshteyn's ISE keynoteMicrosoft Teams Licensing Changes April 2026Places Roadmap UpdatesExpress voice enrolmentMeet App Becomes Events AppTeams Live Events and API are retiringMultiple phone numb...

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26:13

Inside Microsoft’s IC3 and the future of AI...

Microsoft Teams Insider ·

2026/02/10

Mahendra Sekaran, Corporate Vice President at Microsoft, leads product management and data science for IC3 (Intelligent Conversations and Communication Cloud)—the core communications platform powering Microsoft Teams. • IC3's role as the backbone for Microsoft Teams, supporting 320 million monthly active users and 26 million PSTN users • How AI is transforming internal productivity at Microsoft, from daily briefings to real-time data insights • Microsoft's vision for AI-native phone experi...

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41:53

The role AV Distribution play in Microsoft Teams...

Microsoft Teams Insider ·

2026/02/03

Jenny Hicks, Technical Director at Midwich UK, joins the podcast to share insights on AV distribution and the evolving Microsoft Teams Rooms landscape. • What distribution is and the value it brings to the Microsoft Teams Rooms ecosystem • How the pandemic accelerated UC adoption and shaped hardware preferences • The rise of all-in-one devices and why refresh cycles have slowed • Sustainability, ESG reporting and the case for modular systems • Why Microsoft certification matters and how ...

en-us

30:49

Logitech's New Rally AI Cameras and Multi-Camera...

Microsoft Teams Insider ·

2026/01/29

Henry Levak, VP of Product for Logitech for Business, shares exciting new product announcements ahead of ISE 2026. • Rally AI Camera Pro: a dual-camera PTZ solution combining optical zoom with a wide-angle digital camera, designed with a shallow profile • Rally AI Camera: a compact digital-only variant with in-wall mounting options and fabric covers for discrete, design-friendly installations • Multi-camera support for Microsoft Teams Rooms, enabling up to four cameras on Microsoft Teams R...

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20:11

Microsoft Places in 2026: APIs, Desk Booking, and...

Microsoft Teams Insider ·

2026/01/21

Brennan McReynolds, Product Strategy Lead for Microsoft Places, at Microsoft, shares what changed during Places’ first full year in general availability and what is coming next as hybrid work patterns continue to shift. • How Places supports flexible work planning in Microsoft Calendar and Microsoft Teams, including building and room context • The evolution of desk booking on maps, location check-in signals, and improving confidence in finding the right space • Why Places is focused on in-...

en-us

32:45

Microsoft Teams Rooms and Phone Journey at Toyota...

Microsoft Teams Insider ·

2026/01/13

JT Elliott, Unified Communications and Collaboration Manager, at Toyota Financial Services, shares his journey from traditional AV to deploying over 300 Microsoft Teams Rooms with Logitech. JT's career path from courtroom AV systems through 7-Eleven to Toyota Financial ServicesThe decision to standardise on Logitech Rally Bars and Rally Board 65 for 300+ rooms and plans to deploy 150 more.Experience deploying 125 Rally Boards in just six weeks with integration partner AVI-SPLWhy Toyota chos...

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15:15

Microsoft 365 AI Workplace Update January 2026

Microsoft Teams Insider ·

2026/01/08

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for the first update of 2026. Many thanks to Landis for their continued support. Deck Microsoft 365 AI Workplace - 2026 Focus AreasMicrosoft’s continued AI Focus in 20267 New Microsoft Copilot Roadmap Features26M Teams Phone Users8 Microsoft Teams New Features and Updates7 New Teams Rooms and DevicesEventsUseful Links: Briefings AI Voice Agents with Azure Communication Se...

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34:49

Scaling Microsoft Copilot Adoption 22,000 Diverse...

Microsoft Teams Insider ·

2025/12/23

Bill Compton, Head of Digital Adoption at Centrica, shares how he's driven Microsoft Copilot adoption across a diverse 22,000-person organisation—from field engineers to call centre agents to knowledge workers. Building a strong digital champions network through gamification and peer-led changeLeveraging the included Copilot Chat to build AI literacy across the entire organisation before scaling premium licencesTaking a measured approach to Copilot rollout: starting with 25 licences and sca...

en-us

14:35

Microsoft Teams Monthly Update - December 2025

Microsoft Teams Insider ·

2025/12/19

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for December 2025. Many thanks to AudioCodes for their continued support. PowerPoint Deck Anthropic models on by default in Microsoft 365 CopilotGPT-5.2 in Microsoft 365 CopilotMicrosoft Copilot RoadmapAgentic AI FoundationMicrosoft Planner Major Update in 2026Express Voice Enrollment in Microsoft TeamsTeams Meeting Recap and Recording APIsTeams Devices UpdateTeams RoadmapEve...

en-us

32:25

Copilot and Agent Adoption in the Big Four...

Microsoft Teams Insider ·

2025/12/16

Mo Khalifa, AI Workforce Specialist at Microsoft, discusses enterprise AI adoption, agent workflows, and Microsoft Copilot strategies with the Big Four professional services firms. • Personal productivity with Copilot: morning briefings, email summaries, and building the habit of AI-first workflows • Creating custom agents with Copilot Studio to manage customer information and support team productivity • WorkIQ and organisational memory: personalising Copilot with company-specific terminol...

en-us

28:29

From PBX to Microsoft Teams and Voca Contact Centre...

Microsoft Teams Insider ·

2025/12/11

Richard Sewell, IT Manager, at the Chartered Institute of Housing discusses the organisation's decade-long telephony transformation, from traditional PBX through hosted VoIP to Microsoft Teams with Voca contact centre. • The journey from restrictive on-premises PBX systems to flexible cloud-based solutions • Challenges of hot-desking with legacy systems and how Microsoft Teams solved them • Why user adoption and training matter more than the technical migration itself • Managing contact c...

en-us

166 results

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