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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

38:19

Balancing Technology to Better Our People with David...

Remarkable Results Radio Podcast ·

2025/02/17

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Craig O’Neill, welcomes his friend and communications expert, David Boyd, as our guest. Listen up to hear the thoughtful conversation between David and Craig across a variety of topics and questions related to the phones skills of your staff, AI use in the world today, and the outlook for the future.A key question: “Will the job of the service advisor still exist?”As AI solutions seem to become more and more

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15:52

Rev Up Your Customer Service: Merging Tech and...

Remarkable Results Radio Podcast ·

2025/02/17

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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20:46

Am I An Overpaid Employee? [E157] - Business By The...

Remarkable Results Radio Podcast ·

2025/02/13

Thanks to our partners, NAPA TRACS and PromotiveAre you truly a business owner, or just a well-paid employee? In this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the critical distinction between running a business and simply working a high-paying job within your shop. Learn how to measure your hourly rate, assess your true profitability, and make strategic moves to improve your bottom line while working less.Key Takeaways:The difference between being a business owner vs. an

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49:48

Marketing Tools and Tech Ideas for Auto Repair Shops...

Remarkable Results Radio Podcast ·

2025/02/12

Marketing your auto repair shop can be overwhelming, but with the right tools, it doesn’t have to be. Brian and Kim Walker break down essential marketing tools and tech to make the process easier, more effective, and even enjoyable.Discover how to simplify your social media strategy with tools like Meta Business Suite and Canva, optimize your website performance with SEMrush and Google Analytics, and create better customer engagement with NFC tap technology and HiHello digital business cards. They

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21:59

Ford APIM and Jeep WCM Adventure [E173] - Diagnosing...

Remarkable Results Radio Podcast ·

2025/02/12

Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom

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45:43

The Power of Enrollment: Building High Performing...

Remarkable Results Radio Podcast ·

2025/02/11

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network"Enrollment is getting people to do what it is you want them to do, but for their reasons." Learn how to build a strong, motivated team in the service aftermarket industry by focusing on employee engagement and personal responsibility. This discussion covers key topics such as understanding what drives your employees, hiring for character, and using empathy to enhance workplace dynamics. You'll also explore the

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21:23

Aiming for Supermedium [E029] - Speak Up!

Remarkable Results Radio Podcast ·

2025/02/10

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:In our episode today - Craig introduces listeners to a concept that has helped to shape his own journey, the concept of being “Supermedium.”This concept is related to fitness goals and how people often do not focus their goals on very specific objectives - which can lead to wasted effort and actually hinder you in many cases. The goal is to be strong enough—or said differently, have the right strength for a

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18:51

Technicians as Service Advisors [E201] - Chris Cotton...

Remarkable Results Radio Podcast ·

2025/02/10

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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24:21

To Lease or Not to Lease: Buying Versus Leasing...

Remarkable Results Radio Podcast ·

2025/02/06

Thanks to our partners, NAPA TRACS and PromotiveWelcome to another episode of Business by the Numbers, hosted by Hunt Demarest, CPA, with Paar Melis & Associates. This week, we're diving into the pros and cons of leasing versus buying vehicles and equipment, covering critical tax implications and cash flow considerations. Whether you're eyeing a new luxury SUV or financing essential shop equipment, this episode breaks down the factors that influence your financial decisions.Key Points:Leasing

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45:01

Start Simple: A Practical Approach to Implementing...

Remarkable Results Radio Podcast ·

2025/01/31

Thanks to our Partners, NAPA TRACS, and Today's ClassThis episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to

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29:04

Executive Orders - Taxes and IRS Updates - Business...

Remarkable Results Radio Podcast ·

2025/01/30

Thanks to our partners, NAPA TRACS and PromotiveWelcome to this episode of Business by the Numbers! Host Hunt Demarest, CPA, explores the recent IRS developments and what they mean for business owners, taxpayers, and accountants alike. With executive orders, funding cuts, and shifting policies, there's plenty to unpack about the future of the IRS and tax compliance.Key Takeaways:IRS Funding Cuts: The Inflation Reduction Act promised $80 billion for the IRS, but political maneuvering and budget cuts

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01:18:35

Insights Into Tragedy: Addressing Intimate Partner...

Remarkable Results Radio Podcast ·

2025/01/29

Thanks to our Partner, NAPA Autotech Matt Fanslow and Margaret Light, a Licensed Marriage and Family Therapist and Certified Sex Therapistin the state of Minnesota, discuss a recent murder-suicide within the automotive community. Theydiscuss the alarming statisticssurrounding such events, emphasizing the significant role ofdomestic violenceas a predictor. The conversation exploresrisk factors, including untreated mental illness, access to firearms, and the dynamics of control within relationships

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53:11

Making Great First Impressions [E137] - The Auto...

Remarkable Results Radio Podcast ·

2025/01/29

Thank you to our friends at RepairPal for providing you this episode. RepairPal’s CertifiedNetwork of shops are trusted by millions of customers each month. Learn more atRepairPal.com/shopsAre you ready to convert clients to members? App fueled specializes in creating custom apps tailored specifically for auto repair businesses. Build client loyalty. Get started today with your own customer loyalty app. Visit Appfueled.comAre your customers getting the right first impression of your shop? In this

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32:07

Are You Micromanaging Your Team to Disengagement? [RR...

Remarkable Results Radio Podcast ·

2025/01/28

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network"I had mistook tasks for servant leadership. Servant leadership is critical. If I'm not there to serve the people that work for me, to empower them to do the best possible job that they can do, then I'm holding them back." Connor Tracy, Director of Partner Development at KUKUI, discusses leadership challenges in auto repair shops, the importance of delegation and empowerment, adapting to industry changes, and the

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14:52

What Are Men Thinking? The Hidden Burdens We Carry...

Remarkable Results Radio Podcast ·

2025/01/27

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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32:31

Networking at Conference with Confidence [E027] -...

Remarkable Results Radio Podcast ·

2025/01/27

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Conference season is here, and it’s time to get ready for some incredible industry events! In this episode, Craig shares his excitement for the upcoming Institute Summit in Jacksonville, Florida, and reflects on how attending conferences has shaped his career—from being a learner and attendee to becoming a speaker, sponsor, and vendor.If you’re new to the conference scene or feeling overwhelmed, this episode is

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41:02

Artificial Intelligence: Friend or Foe? A Shop...

Remarkable Results Radio Podcast ·

2025/01/24

Thanks to our Partners, NAPA TRACS, and Today's ClassDiscover how to harness AI tools effectively in business with two experts from Optimize Digital Marketing. They share practical tips on using AI to streamline operations, generate creative marketing ideas, optimize SEO, and improve customer interactions—all while maintaining a personal touch. Learn how to balance AI’s efficiency with human creativity and judgment, avoid pitfalls like bias and plagiarism, and make AI work for you without losing

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30:12

Preparing for March's Marketing [E136] - The Auto...

Remarkable Results Radio Podcast ·

2025/01/22

Ready to plan ahead and make your March marketing a success? Join Brian Walker and Caroline Legrand as they share creative, actionable ideas to help your auto repair shop stand out this spring. With Women’s History Month, spring maintenance season, and pre-trip inspections for spring break on the horizon, this episode is packed with strategies to prepare your shop for a busy March.Discover how to leverage upcoming opportunities like St. Patrick’s Day, tax refund season, and National Days such as

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01:06:27

Real Mechanic Reacts: Google's Top Auto Repair...

Remarkable Results Radio Podcast ·

2025/01/22

Thanks to our Partner, NAPA Autotech Matt Fanslow, an ASE certified Master Automotive Technician, reviews a YouTube video reacting to Google's top questions about car problems.Matt provides his expert insights and clarifications on topics ranging from car batteries, vibrations, and parasitic drains to more complex issues involving EVAP systems and the importance of proper diagnostics. Additionally, he offers commentary on the importance of ongoing training for technicians, skill gaps in the

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12:16

Fuel Efficiency Through Electrification with Nissens...

Remarkable Results Radio Podcast ·

2025/01/21

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management NetworkDiscover Nissens' innovative electric components for new energy vehicles, designed to enhance fuel efficiency and reduce emissions. Jeff Hansen, President of North America at Nissens, also discusses their recent strategic partnership with Standard Motor Products, which broadens their global reach and expands their product portfolio. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the

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