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PODCAST

Remarkable Results Radio Podcast

Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the automotive aftermarket? Do you have a strong interest in great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success? Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers,

leisure automotive

All Episodes

45:15

The Everyday Educator: How Leaders Reinforce Learning...

Remarkable Results Radio Podcast ·

2025/11/07

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode David Boyes, CEO of Today’s Class, and Lola Schmidt, Schmidt Auto Care, explore how short, personalized, and gamified training is transforming team development in the automotive industry. The discussion centers on how Today’s Class delivers 3–5 minute, mobile-friendly training sessions that fit seamlessly into daily shop routines, often completed right after morning huddles. This consistent

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40:52

Stress, the Struggle, and the Resilience: A Guide for...

Remarkable Results Radio Podcast ·

2025/11/04

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Stress is inevitable, but how we respond to it can make or break our leadership. In this episode, Dr. David Weiman, psychologist at Weiman Consulting, dives into the science of stress and practical strategies for managing it, especially in the fast paced world of automotive repair. What You’ll Learn: The fight or flight response and why modern stress feels just as intense as physical danger.The three types of stress:

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48:05

Google Endorsed: Leveraging Local Service Ads (LSAs)...

Remarkable Results Radio Podcast ·

2025/10/31

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode This episode takes a deep dive into the evolution of digital marketing in the automotive repair industry, with a strong focus on Google’s Local Service Ads (LSAs), website performance, and empathetic customer engagement. Connor Tracy and Jeff Jackson unpack how LSAs are transforming how shops attract and convert customers. They explain Google’s rigorous verification process and

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40:45

Feelings Don’t Fix Cars: Action Over Emotion in Shop...

Remarkable Results Radio Podcast ·

2025/10/28

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Tonnika Haynes, owner of Brown’s Automotive in Chapel Hill, North Carolina—a family business founded by her father, William Brown, in 1980—joins us for a conversation recorded live at the ASTA Conference in Raleigh, NC. Together, we explore the powerful and defining mentorship that shaped both her leadership and her legacy. Tonnika shares that she never worked for her “dad,” she worked for William Brown, the business

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41:11

Walking the Talk: Why Auto Coaches Are Buying Shops...

Remarkable Results Radio Podcast ·

2025/10/24

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew LoyaltyWatch Full Video Episode Three industry coaches, Chris Cotton, Brian Gillis, and Clint White, are redefining leadership by returning to shop ownership. They chose to re-engage, believing that staying in the trenches keeps their coaching grounded and relevant in a rapidly changing industry. They view ownership as a “learning lab,” testing strategies in marketing, staffing, and technology firsthand, then bringing

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37:41

A Professional Face Lift: Why the Automotive...

Remarkable Results Radio Podcast ·

2025/10/21

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Joe Marconi, former shop owner, Elite Worldwide coach, is defining the challenge in today’s automotive aftermarket: the need for specialization. The End of the Generalist Era - Modern vehicles are too complex for the “all makes, all models, all repairs” approach. Marconi shared that when he tried doing everything—from transmission rebuilds to diagnostics—profitability disappeared. The time, training, and tooling required

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39:28

From Alignment Dilemma to ADAS Center: Say Yes When...

Remarkable Results Radio Podcast ·

2025/10/17

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode How much should you invest in your shop? Forget the spreadsheets! We’re challenging the conventional wisdom of ROI with three industry titans who discuss building resilience, culture, and high-tech expertise in any market. We sat down at ASTA 2025 in Raleigh with Matt Fanslow, Tommy Markham, and Zeb Beard to dive deep: - The Constableville Paradox: Hear from Tommy Markham about investing in full

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42:41

Do We Need A License To Calibrate Vehicles: The...

Remarkable Results Radio Podcast ·

2025/10/14

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Scott Brown shares his insights on key challenges in the automotive aftermarket, including ADAS, EV maintenance, and industry adoption. ADAS Calibration and LiabilityScott emphasizes the importance of proper ADAS calibration, required by manufacturers after certain repairs. Skipping it exposes shops to liability, and he advises refusing jobs if required calibration is declined. Despite its necessity, the industry

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52:52

2025 Voice of the Technician Survey: Addressing...

Remarkable Results Radio Podcast ·

2025/09/23

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode What does the future of the automotive repair profession look like through the eyes of technicians themselves? Jay Goninan unpacks Wrenchway’s annual Voice of Technician survey with 4,700+ responses, revealing a concerning drop in satisfaction, but also a roadmap for improvement. Key Insights: Technician Sentiment: 50% wouldn’t recommend their shop, with negativity dominating social media. Career Development:

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38:28

Inside Wage and Hour Audits: What Every Shop Owner...

Remarkable Results Radio Podcast ·

2025/09/11

Thanks to our partners Promotive and Wicked FileWhat would happen if your shop—or any business—was hit with a wage and hour audit tomorrow?The answer might shock you. For many owners, even those with the best intentions, missteps in overtime, classification, or documentation could result in penalties large enough to shut doors permanently.In this episode of Business by the Numbers, Hunt Demarest sits down with Jamie Hasty, Vice President of SESCO Management Consultants and a leading authority in

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29:26

Success vs Time and Relativity [E201] - Diagnosing...

Remarkable Results Radio Podcast ·

2025/09/10

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this thought-provoking solo episode, Matt Fanslow tackles the complex and personal question: "What is success?" Drawing a fascinating parallel to Einstein's theory of relativity, Matt argues that there is no universal definition of success, just as there is no universal clock. Success, like time, is personal and relative.He explores how a "successful" outcome for a rookie technician (simply completing a

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29:57

A Phone Call Is Worth a Thousand Emails [RR 1056]

Remarkable Results Radio Podcast ·

2025/09/09

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone. Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His

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06:11

Coaching Is Hard (for the Client) [E224] - Chris...

Remarkable Results Radio Podcast ·

2025/09/08

Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that’s just as great. Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn In this episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the emotional challenges that clients often encounter when beginning

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55:25

Developing Diagnostic Skills with Matt Fanslow and...

Remarkable Results Radio Podcast ·

2025/09/08

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…Today you get to see us sit in the room and have a genuine conversation!I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a

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43:06

The Growth Tax: What Every Shop Owner Must Pay to...

Remarkable Results Radio Podcast ·

2025/09/05

Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty This episode is all about transformation: how coaching, mindset shifts, and strategic decisions can take a shop from survival mode to real growth. Matt Wagg opens up about his journey from being coached by Bill Haas to becoming a coach himself, and the lessons learned along the way about leadership, profit, and purpose. Watch Full Video Episode Key Takeaways: Coaching Works: It paid for itself almost immediately and

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35:50

Ring to Revenue: The Power of the First Hello [THA 448]

Remarkable Results Radio Podcast ·

2025/08/29

Thanks to our Partners, NAPA TRACS, and Today's ClassIs your shop’s first impression costing you customers? Did you know the phone is often your closest moment to the sale? Join service advisor training specialists Jen Davis and Doris Barnes from The Transformers Institute as they reveal how to turn inbound calls into a loyal customer relationship. Watch Full Video Episode Inside this episode: The Hidden Cost of Bad Calls: Missed opportunities like quoting a price without

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35:08

The Personal Touch in a Digital World: Why Outbound...

Remarkable Results Radio Podcast ·

2025/08/22

Thanks to our Partners, NAPA TRACS, and Today's ClassThis episode explores how today’s top automotive shops are transforming their business by taking a proactive approach—reaching out to customers instead of waiting for the phone to ring. Watch Full Video Episode You’ll hear strategies to overcome common service advisor objections, such as “cold calling feels pushy” or “I don’t have time,” supported by Dan Taylor’s compelling data showing that just 10 calls can generate 2

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25:22

Are You Listening to Tom Brady? [E198] - Diagnosing...

Remarkable Results Radio Podcast ·

2025/08/20

Thanks to our Partner, NAPA Autotech TrainingWatch Full Video EpisodeIn this episode of Diagnosing the Aftermarket A to Z, Matt Fanslow takes a detour from his usual pop culture quotes and instead pulls wisdom from an unlikely source: Tom Brady.Brady’s recent interview stirred up some debate, but Matt digs into why technicians, shop owners, and service advisors should pay attention. It’s not about football stats or Super Bowl rings—it’s about preparation, accountability, and being part of a team

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48:00

The ROI of Kindness: How Giving Creates Growth in...

Remarkable Results Radio Podcast ·

2025/08/20

Thanks to our Partners, Shop Boss and AppFueledIn this heart-filled episode of the Auto Repair Marketing Podcast, Kim Walker sits down with Christina Beverly from Harrell & Beverly Transmission Auto Repair in Sanford, Florida.Christina shares the behind-the-scenes story of their now-annual teacher giveaway, an initiative born from local Amazon wish lists that quickly grew into a high-impact, community-shaping campaign.You'll hear how a $500 donation turned into $1,500, the emotional stories

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36:44

From Would’ve, Could’ve, Should’ve, To Will, Can, Do:...

Remarkable Results Radio Podcast ·

2025/08/19

Thanks to our Partners, NAPA Auto Care and NAPA TRACSWatch Full Video Episode Keith Katz shares practical insights from decades of running a successful auto repair business, offering shop owners real-world strategies to adapt and grow. From navigating the challenges of ADAS and EV technology to making bold investments in team training, Keith explains how the right decisions can set your shop up for long-term success. You’ll also discover why shifting from being a hands-on technician to a

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527 results

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