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PODCAST

Level Up Claims

The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you"re a contractor, public adjuster, attorney, or anyone working in the claims ecosystem. From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are

business management

All Episodes

28:42

When Your Career Goals Take A Detour: Balancing Work...

Level Up Claims ·

2024/01/24

Jef McCurdy, a veteran in the roofing industry and National Training Manager for Castagra, shares his journey of balancing personal life and career after adopting his nine-year-old niece. He illustrates how he received support from his colleagues and pitched his efforts towards making his daughter comfortable in their family and his work environment. A strong advocate for prioritizing family over work, Jef promotes spending quality time with loved ones and teaching children the value of time over

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37:53

Carving Out a Path In The Roofing Industry with...

Level Up Claims ·

2024/01/17

Dmitry Lipinskiy discusses his rise from a trade worker in Siberia to an influential figure in the U.S. roofing industry. Driven by hard work, ambition, and the dedication to offer valuable content, Dmitry has created a reputable brand and a popular YouTube channel where he exposes immoral practices in the industry. He shares the concept behind his creation of the Roofing School and his approach to dealing with conflicts within the industry. Dmitry also delves into his several business ventures,

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42:25

The Need For Innovation and Helping Others with...

Level Up Claims ·

2024/01/10

In the podcast, Mathew Mulholland, an expert and educator in the restoration industry, discusses his career progression, educational approach, and industry insights. He values education and works to make complex topics accessible, which has been affirmed by viewers of his training videos. He is dedicated to continuous learning, ensuring his material remains relevant. Additionally, Mathew comments on challenges within the industry, such as inconsistencies in the appraisal process and the

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28:09

Emotional Influence in Marketing Strategies with...

Level Up Claims ·

2024/01/03

Marketing expert Randy Crane discussed with host Galen Hair the significance of emotional influence in marketing strategies. Randy argued that effective marketing requires responsiveness, responsibility, and real value delivery to clients. He underlined the importance of patience in sales and cultivating strong client relationships, saying rushing to close deals isn't beneficial. Randy also championed conscientious work, assuming responsibility for mistakes, and continuous learning and improvement

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25:18

What Does It Mean to You to Level Up? - Part 2 -...

Level Up Claims ·

2023/12/27

This episode features industry leaders sharing their personal and professional insights on 'leveling up,' seen as a combination of personal growth, enhancing business operations, and improving industry standards. In their interpretations of 'leveling up', they highlight learning, certification, personal freedom, devotion to family, self-comfort, and achievement of best outcomes for clients. Highlights John Michael Morgan and Natasha Dumont's interpretation of leveling up: personal accountability

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29:04

Journey from Investment Banking to Changing the Game...

Level Up Claims ·

2023/12/20

Galen welcomes Sej Deribin as she shares her journey transitioning from investment banking to the roofing industry. She discusses the challenges she faced entering a male-dominated industry and the unique processes she implemented to enhance efficiency within her company. Sej highlights her involvement with the National Women in Roofing, emphasizing the importance of education, networking, and collaboration among women in the industry. She also talks about the significance of ownership,

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32:35

How Public Adjusters Can Improve the Outcomes of...

Level Up Claims ·

2023/12/13

Galen Hair interviews Shay Jaumé, a lawyer at Insurance Claim HQ, who shares her experiences ranging from her shift from accounting to law, and handling cases, particularly clay tile roof claims. She faced challenges with insurance adjusters failing to follow up on claims and omitting information, suggesting direct contact with manufacturers when dealing with salvage materials and strict scrutiny of any information given by the insurance. Shay emphasizes meticulous documentation of damages and the

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25:21

Making a Business More Efficient with Sam Drauschak -...

Level Up Claims ·

2023/12/06

Galen Hair interviewed Truvle's co-founder, Sam Drauschak, about the importance of process mapping in businesses. They discussed how Truvle, a software with an intuitive interface, simplifies process mapping and allows for a smooth, interactive virtual whiteboard experience. Sam stressed the need for detailed process understanding before implementing changes, considering it akin to storytelling. Who’s the Guest? Sam Drauschak is co-founder and chief process scientist at Truvle, whose mission is to

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23:42

Making Referrals to Attorneys More Efficient with...

Level Up Claims ·

2023/11/29

Galen Hair interviews Parker Logan, a property casualty attorney. Parker emphasizes the importance of hard work, organization, and a strong team to become a successful lawyer. Drawing from his family law background, he underscores the need for conflict management and client trust. He also points out issues in the claims process, such as disorganized files and inadequate records, urging professionals to maintain detailed files for successful claims. Who’s the Guest? W. Parker Logan is a passionate

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38:27

Training and Continued Learning with Natoshia Dumont...

Level Up Claims ·

2023/11/22

In a podcast with Galen Hair, Natoshia Dumont shares her take on the importance of continuous learning and investing in employees' personal, professional, and social growth. With her background in teaching and software coding, Natoshia introduces a structured curriculum at Insurance Claim HQ that emphasizes a growth mindset and continuous learning. Her approach enhances employee retention and significantly influences their performance and engagement. She asserts that creating an inclusive work

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29:27

Creating a Process Driven Method Efficient and...

Level Up Claims ·

2023/11/15

The podcast conversation between Galen Hair and Cole Kline explores Cole’s journey from contractor to president of the American Association of Public Insurance Adjusters (AAPIA). Cole shares the importance of implementing processes for business growth, influenced by "The Four Hour Workweek", which allowed his company to operate in 27 states. He also shares his experience with AAPIA, which began dismissively, but became appreciative as he saw how such associations can affect policy changes,

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29:01

The Role of Empathy in a Case with Lauren Checki -...

Level Up Claims ·

2023/11/08

Galen Hair interviews seasoned attorney and friend, Lauren Checki. The topic is the role of emotional intelligence and vulnerability in the legal setting. Lauren emphasizes the power of human connection and empathy, drawing from her personal experiences where displays of authentic emotions led to better outcomes in mediations. She encourages other attorneys to incorporate empathy and compassion in their service and to be willing to take risks for better client outcomes. Reflecting on her early days

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29:52

How to Lead a Successful, Principled Roofing Company...

Level Up Claims ·

2023/11/01

Mike Fellman, president of Envision Roofing, shares his career journey in the roofing industry on the Level Up Claims Podcast. Starting in his family's roofing business, he has held numerous roles and gathered vital industry insights before creating his own company. Envision Roofing shines due to its four special divisions and culture that values employees' well-being. The company emphasizes comprehensive customer education, transparency, and satisfaction, proving successful in a competitive market

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34:03

Social Media, Networking, and Mental Health Awareness...

Level Up Claims ·

2023/10/25

TJ McCormack talks about his role as community manager at Roofr, a tech solution for the roofing industry, in this episode of the Level Up Claims podcast. He discusses his successful social media strategy, which involves open discussions about mental health, including his own struggles with PTSD, anxiety and panic disorders. TJ also talks about his work with Euroshield rubber roofing, a product made from 95% recycled commercial tires, highlighting how it can help businesses conserve money and

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30:42

From Insurance Defense to Working for Policyholders...

Level Up Claims ·

2023/10/18

Galen Hair interviews Jason Manten, an attorney with Insurance Claim HQ, who shares his insights on the insurance claims process based on his experiences on both sides of the defense and plaintiff spectrum. Manten previously worked in-house for insurance companies, which gives him a unique understanding of their delay tactics. Who’s the Guest? Jason Manten began his career in construction defect litigation, focusing on defending developers, product manufactures, general contractors, design

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28:34

The State and Future of Appraisals with George Keys ...

Level Up Claims ·

2023/10/11

Galen Hair interviews veteran appraiser George Keys. George discusses concerns about a growing trend of insurance carriers directly instructing appraisers. He highlights the importance of appraisers maintaining independence and objectivity in their evaluations. The conversation also touches on the need for attorneys to be transparent and independent in their interactions with appraisers and clients. Who’s the Guest? George W. Keys, SPPA is the President of Keys Claims Consultants, LLC. Mr. Keys has

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39:05

The Importance of Processes in a Public Adjusting...

Level Up Claims ·

2023/10/04

Galen Hair talks with Lynette Young, co-founder of Claim Wizard, who discusses her transition from New Jersey to Texas, and how her business, originally aimed at building custom software for public adjusting firms, developed into Claim Wizard. The platform assists various-sized businesses to streamline their procedures and remains affordable and ethical. In the interview, Lynette emphasizes the importance of continuous learning and the necessary balance between the art and science of public

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33:05

Property Casualty from an Attorney’s Perspective with...

Level Up Claims ·

2023/09/27

Galen Hair talks with lawyer Trent Moss, originally getting into law from medicine, who illustrates his path and shares critical advice from his legal career that surged after Hurricane Isaac. He points out the major issues in the legal industry, such as overburdening with cases, which primarily stem from business concerns rather than legal ones. Encouraging listeners to select their lawyers wisely, Moss shares key skills that make a good legal professional. These skills include understanding

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39:07

Helping the Roofing Industry with Their Marketing...

Level Up Claims ·

2023/09/20

Galen Hair talks with Aleksa Aleksic, a roofing industry marketing consultant, who discusses marketing strategies for roofers. Aleksa highlights the importance of a strong social media presence and brand and criticizes the use of non-exclusive leads in favor of those with higher conversion rates and underscores the importance of community involvement and successful handling of online reviews. Who’s the Guest? Aleksa Aleksic is a seasoned marketing consultant with a specialized focus on the roofing

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35:07

The Immunity to Change Process with Dr. Robert Kegan...

Level Up Claims ·

2023/09/13

Galen Hair talks with psychologist Dr. Robert Kegan about the process of 'immunity to change' and how limiting beliefs hinder meaningful transformation. Kegan uses the example of unsuccessful dieting to underline the importance of shifting mindsets, not just behaviors. He illustrates common leadership issues in initiating change, like arrogance or insecurity, and how these can lead to employee attrition. He advises that those who persist through uncomfortable personal growth phases will ultimately

en

160 results

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