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PODCAST

Level Up Claims

The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you"re a contractor, public adjuster, attorney, or anyone working in the claims ecosystem. From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are

business management

All Episodes

37:45

These Louisiana Bills Could Crush Contractors with...

Level Up Claims ·

2026/04/01

New legislation in Louisiana could change the game for contractors—and not in a good way. In this episode, Galen Hair sits down with Jonathan Davis of Gator Roofing to break down House Bills 924 and 388, two proposals that could severely restrict how contractors operate, especially after major storms. While these bills are framed as "consumer protection," the reality is far more complicated—and potentially dangerous for both contractors and policyholders. Jonathan shares what's happening

en

32:45

The AI Strategy That Will 10x Your Team with James...

Level Up Claims ·

2026/03/25

What if AI didn't replace your team… but made them 10x more valuable? In this episode of the Level Up Claims Podcast, Galen Hair sits down with James Lang, founder of OverLang Venture Partners, to break down how businesses can use AI the right way without sacrificing control, security, or the human side of their operation. James brings a unique perspective, combining executive leadership, startup experience, and a deeply personal journey that reshaped how he builds companies. Instead of

en

38:15

What Kentucky House Bill 568 Means for Public...

Level Up Claims ·

2026/03/18

In this episode of the Level Up Claims Podcast, host Galen Hair is joined by veteran public adjuster Jack Hanks to discuss a controversial piece of legislation that could dramatically reshape the public adjusting industry. Kentucky Kentucky House Bill 568 proposes sweeping changes, including a freeze on new public adjuster licenses, a strict 5% fee cap, and limitations on what adjusters are legally allowed to do during the claims process. Galen and Jack break down what the bill does, why it

en

33:11

Your Biggest Business Limitation is Your Mindset with...

Level Up Claims ·

2026/03/11

Success isn't just about strategy — it's about mindset. In this episode of the Level Up Claims Podcast, Galen Hair sits down with bestselling author and global speaker Randy Gage to talk about the deeper forces shaping entrepreneurial success. Highlights • From jail at 15 to global prosperity expert • Why personal responsibility is the turning point for success • The concept of the "prosperity operating system" • How media and culture program limiting beliefs • The difference between

en

29:41

Why Most Businesses Aren't Actually Valuable with...

Level Up Claims ·

2026/03/04

Most business owners have no idea what their company is really worth. They chase revenue, watch their bank balance, and assume growth equals value — until it's time to sell. In this episode of the Level Up Claims Podcast, Galen Hair sits down with Rafael Pinho, CPA and co-founder of TD Pinho Advisors, to break down how founders can turn financial data into real, transferable business value. Rafael explains why top-line growth doesn't equal valuation, how owner dependency destroys exit

en

24:47

The Hidden Legal Risks Killing Small Business with...

Level Up Claims ·

2026/02/25

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with business attorney Matthew Fornaro, a commercial litigation and business law attorney who left Big Law to help small and mid-sized businesses prevent legal disasters before they start. Matthew shares what business owners get wrong about contracts, compliance, and professional budgeting—and why DIY agreements, AI-generated contracts, and "take it or leave it" commercial leases are ticking time bombs. He also breaks down

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31:54

Most Contractors Don't Know Their Real Profit with...

Level Up Claims ·

2026/02/18

In this episode of the Level Up Claims Podcast, Galen Hair sits down with Sonny Grappone, co-founder of Precision Accounting Consulting, to break down how contractors and small business owners can gain financial clarity through job costing, strategic tax planning, and fractional CFO guidance. Highlights: • Why 70–80% of contractors don't know their true profit margins • The difference between bookkeeping and strategic financial planning • How job costing can dramatically increase profitability •

en

31:20

Building Teams That Fit Your Company's Culture with...

Level Up Claims ·

2026/02/11

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with EA Clarke, founder of Pivot + Edge, to unpack why most hiring strategies fail—and how storytelling, culture alignment, and employer branding can completely change the way companies attract and retain talent. Highlights: EA Clarke's background in startups and high-growth companies Why traditional recruiting models are broken Employer branding and storytelling as a hiring strategy Hiring people who run toward

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29:09

The Marketing Strategy Lawyers Forget with Dennis...

Level Up Claims ·

2026/02/04

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with Dennis "DM" Meador, owner of the Legal Podcast Network, to break down how professionals—especially attorneys—can escape commoditization, build real authority, and attract better clients through strategic podcasting. With decades of experience in legal marketing and positioning, DM explains why many professionals struggle with being reduced to price comparisons and how authority-based content shifts conversations from

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29:26

How Lawyers Avoid Ethics Complaints with Matthew...

Level Up Claims ·

2026/01/28

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with Matthew Carlyon, attorney at Insurance Claim HQ, to explore the intersection of ethics, communication, and effective case management in property insurance claims. Matthew brings a rare perspective to the conversation, drawing from his background as a former State Bar ethics prosecutor, insurance defense attorney, and now policyholder advocate. Together, Galen and Matthew break down why communication failures—not legal

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29:54

Why Most Businesses Fail at PR (And How to Fix It)...

Level Up Claims ·

2026/01/21

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with Austin Holmes, CEO of Signal Raptor and President of Publicity for Good, to break down how storytelling, earned media, and authentic communication help businesses stand out in an increasingly noisy, AI-driven world. Austin shares how his background in the military shaped his leadership and communication style, why most business owners struggle to build trust at scale, and how PR can be transformed from a vague expense

en

27:02

How to Build a Scalable Business Investors Want to...

Level Up Claims ·

2026/01/14

In this episode of the Level Up Claims Podcast, host Galen Hair sits down with Marie Torossian, CPA, former CFO, and founder of The Profit Lab, to discuss how business owners can scale smarter, increase valuation, and build systems that attract investors. Marie explains why true business modernization goes far beyond technology and into mindset, leadership, and financial strategy. She breaks down value-based pricing, financial projections, process documentation, and why clean financials are

en

31:26

Leadership Mistakes Most Companies Make with Ben...

Level Up Claims ·

2026/01/07

In fast-moving industries like insurance, legal services, and contracting, clear communication is often the difference between growth and dysfunction. In this episode of the Level Up Claims Podcast, host Galen Hair sits down with Ben Baker—author, public speaker, podcast host, and communication strategist with 25+ years of experience—to unpack what truly makes internal and external communication work. Ben explains why most mission statements fail, how leaders unintentionally sabotage trust, and

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15:39

What Does It Mean To You To Level Up - Compilation -...

Level Up Claims ·

2025/12/31

As we ready for the new year, tune into this special episode of the "Level Up Claims Podcast" with host Galen Hair, featuring powerful insights from industry experts. Whether it's embracing technology, enhancing personal growth, or championing justice, find out what it truly means to "level up." Perfect for anyone in the storm restoration industry ready to embrace new challenges! Highlights Continuous learning. Building potential. Keep moving forward. The importance of self-discovery.

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32:03

How Storytelling Drives Business Growth with Aurora...

Level Up Claims ·

2025/12/24

In this episode, host Galen Hair sits down with creative entrepreneur and author Aurora Winter to explore the power of storytelling in business, leadership, and sales. Aurora explains why expertise alone is no longer enough in a crowded, AI-driven world—and how the right message can dramatically multiply impact and revenue. Drawing from neuroscience, real-world case studies, and her book Turn Words Into Wealth, Aurora breaks down how stories bypass resistance, build trust, and drive decision-making

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26:27

Building Trust and Leading People with Andrew...

Level Up Claims ·

2025/12/17

In this episode of the Level Up Claims podcast, host Galen Hair welcomes Andrew Hinkelman of Priority-1 Group, former CTO turned leadership coach, to discuss the evolution of effective leadership. With over 25 years in technology and corporate management, Andrew shares insights on how to move beyond systems and processes to focus on what truly drives success: building trust and fostering strong human connections. Highlights: Andrew's career transition from CTO to leadership coach. Overcoming

en

26:12

Automating the Permitting Process with AI with Fabian...

Level Up Claims ·

2025/12/10

After more than 25 years running one of Florida's fastest-growing remodeling companies, Fabian Videla found himself facing the same nightmare every contractor knows too well: permitting delays, inconsistent city processes, and mountains of paperwork that slowed projects, and profits, to a crawl. Instead of accepting that bottleneck as "just how it is," Fabian decided to rebuild the system from the ground up using AI. Today, Permit Rockstar is redefining the way construction and remodeling companies

en

30:26

Your Business Might Be Worth More Than You Think with...

Level Up Claims ·

2025/12/03

In this episode of the Level Up Claims Podcast, Galen Hair sits down with Jon Buehler, founder of Buehler Business Brokers, to break down the realities of valuation, risk, transferability, and how to plan for a successful exit, whether or not you want to sell in 3 years or 30. Jon has worked on deals ranging from small home-service companies to $100M+ transactions. Highlights Why most owners wildly overestimate or underestimate their business How buyers actually evaluate value The hidden risks that

en

32:06

Doing Less to Get More with Nell3D - Episode 154

Level Up Claims ·

2025/11/26

In this powerful episode, host Galen Hair sits down with leadership strategist Nell 3D, whose Me–We–World framework is reshaping how high achievers lead, live, and sustain performance. Nell's story is anything but ordinary: from student debt, burnout, missing her father's funeral, divorce, and even a near-fatal head-on collision all forced a reckoning that transformed both her life and her leadership philosophy. What emerged is a radical concept: The Missing 1%—the idea that real success comes not

en

32:40

Empower Change: Rethinking Leadership with Diane...

Level Up Claims ·

2025/11/19

In this episode, host Galen Hair sits down with international business advisor Diane Helbig to explore modern leadership. Helbig challenges outdated practices, advocating for empathy, presence, and collaboration over control. Her insights offer a playbook for leaders seeking to empower teams and drive innovation. Tune in to learn actionable strategies to foster a supportive and productive business environment. Great for anyone interested in transforming their leadership approach. Highlights

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173 results

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