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PODCAST

The Art Of Hospitality

The Art Of Hospitality Podcast

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O"Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing

business management

All Episodes

54:22

The Truth Behind Maximizing Revenue For Your Vacation...

The Art Of Hospitality ·

2024/01/24

In this episode, we bring revenue superstar Sarah Franzen to discuss the "accident" story of building a business in vacation rentals, how to setup your VRM biz for success, cellos and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellRevZenRevProf.orgSarah Franzen🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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52:02

Blending Tech, Hospitality & Perfect Timing To...

The Art Of Hospitality ·

2024/01/17

In this episode, the crew hop on the mics with Brandy from Roami - and dive into why they're succeeding where others have failed, their market focus, how they deliver hospitality, building your own tech and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellRoamiBrandreth Canaley🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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39:28

Blending Technology With Hospitality To Get "The Best...

The Art Of Hospitality ·

2024/01/10

In this episode, the crew goes into a fun crossover between tech, hotels, vacation rentals and Europe vs the USA with Niko from Bob W.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellNiko KarstikkoBOB W.🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in

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46:34

Moving the Vacation Rental Industry with Moving...

The Art Of Hospitality ·

2024/01/03

In this episode, the crew chats with all-star vacation rental manager Robin Craigen about his approach to sailing, Unreasonable Hospitality, listening to guests + owners and even more. Happy New Year & enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMoving Mountains Moving OceansRobin Craigen🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide

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60:02

Recapping 2023 & Looking Ahead To 2024 In The...

The Art Of Hospitality ·

2023/12/27

In this episode, the crew recaps 2023, the progress of the podcast, share personal + professional wins and setup some goals and thoughts about how to plan and attack 2024 to have success. Happy Holidays & enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'Connell🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our

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54:18

Legendeering & Leading With Value With Video...

The Art Of Hospitality ·

2023/12/20

In this episode, we talk about the journey of video and how you can leverage storytelling to build your brand and give real value.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoTom LanganLegendeering: The Brand-New (but Tried and True) Video Communication Strategy to Humanize Your Business(Via Amazon) Legendeering: The Brand-New (but Tried and True) Video Communication Strategy to Humanize Your Business🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About

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39:14

Recapping DARM & The VR Women's Summit (With Rebecca...

The Art Of Hospitality ·

2023/12/13

In this episode, we recap Nashville with DARM & The VR Women's Summit and are joined by Rebecca Lombardo and Shaina Anderegg.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoRebecca LombardoShaina Anderegg🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they

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55:48

THE Podcast Crossover: Our Industry Means What,...

The Art Of Hospitality ·

2023/12/06

In this episode, we record a super-fun "crossover" episode with Heather Bayer, Wil Slickers and the AoH team. What does it mean to be a property manager, vacation rental manager, short-term rental manager or a Superhost? A debate starts!Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoWil SlickersHeather Bayer🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel

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47:07

Time For Vacation Rentals to Get Loyalty Right (With...

The Art Of Hospitality ·

2023/11/29

In this episode, we explore loyalty with Ellis from Laasie. What does loyalty mean, how does it grow and encourage more signups? Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoEllis Connolly Laasie🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation

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46:50

Diving Into "Mastering Vacation Rental Marketing" To...

The Art Of Hospitality ·

2023/11/22

In this episode, we let show runner Conrad take the "host" mic to talk about his recently released book "Mastering Vacation Rental Marketing" and the thought process behind writing the book, some of the key lessons and more!Want a free chapter of the book? Email conrad@buildupbookings.com with "Podcast free chapter" in the subject line.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAmazon.com - Mastering Vacation Rental Marketing: Lessons Learned From Over $50 Million in Direct

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63:06

Taking Care Of Mental Health While Growing Your...

The Art Of Hospitality ·

2023/11/15

In this episode, we take a different direction and dive into mental health, therapy and other forms of medicine and dosing to unlock better overall health and wellness. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoMindful MedsKeegan Downer🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients

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58:13

What Can Vacation Rental Managers Learn from a...

The Art Of Hospitality ·

2023/11/08

In this episode, we chat again with Stowe Shoemaker in a deeper dive into brand, loyalty, vacation rentals vs hotels and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoStowe ShoemakerHospitable Healthcare: Just What the Patient Ordered (Stowe's Book)🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.

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29:43

Vacation Rental Managers Need to Prepare NOW for the...

The Art Of Hospitality ·

2023/11/06

In this episode, we chat on the uber-exciting world of insurance. No, seriously. We're joined by James Hanks and he breaks down all of the reasons why and how premiums are changing.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoArticle on prices James Hanks🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.

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47:02

VRMA Recap: This Is Hard...

The Art Of Hospitality ·

2023/11/03

In this episode, we the trio chats all about VRMA, recapping the good, the pieces that can be improved and where we're headed as an industry.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoVRMA🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation at

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52:19

A New Model of Vacation Rental Management is Evolving

The Art Of Hospitality ·

2023/11/01

In this episode, we chat with Alex Danner (based in Branson, MO) about his approach to real estate, marketing, life and growth. Alex shares his lessons learned from doing "a mile deep" into a market and building marketing machines that drive revenue. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAlex DannerThousand Hills Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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49:35

Will Guidara’s Welcome Conference Recap & 2023 Summer...

The Art Of Hospitality ·

2023/10/25

In this episode, we recap the NYC "Welcome Conference" by our favorite author Will Guidara as long as lay bare the thought process of Scott + Adam for what they plan on doing for the rest of 2023 and into 2024. Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasanohttps://www.thewelcomeconference.com/🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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58:00

How The "Always Adventure" Approach Can Build Your...

The Art Of Hospitality ·

2023/10/18

In this episode, we chat Andy Way about life, progress, dealing with struggle and how you can bring it back to 5 core practices to make sure you are "Always Ready" for adventure. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAndy WayAlways Adventure: Five Powerful Practices for Living a Happier More Fulfilling Life🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide

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46:23

How Hospitality Goes Far Beyond Just The Vacation...

The Art Of Hospitality ·

2023/10/11

In this episode, we chat Stowe Shoemaker in a "crossover" style discussion based on his book.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoStowe ShoemakerHospitable Healthcare: Just What the Patient Ordered🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they

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54:38

Vacation Rental Guest Experience Requires the Royal...

The Art Of Hospitality ·

2023/10/04

In this episode, we chat with Tyann Marcink (also known as the Queen of Guest Experience) about how to deliver the "royal" guest experience. We also chat about Tyann's varied interests, direct bookings, setting up a property for success (in a crowded market) and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoTouch StayTyann on TwitterTyann's Personal SiteBranson Family RetreatsMissouri Haus🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About

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53:32

AI Input From Outside The Vacation Rental Industry

The Art Of Hospitality ·

2023/09/27

In this episode, we chat with two of Scott's contacts and vacation rental industry outsiders who lend a brand-new perspective on where AI tools, APIs and interfaces are going in 2023, 2024 and beyond. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoRewire CaptialNtivaJamie McintyreSteven Freidkin🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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