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PODCAST

The Art Of Hospitality

The Art Of Hospitality Podcast

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they"re building. Each week, Conrad O"Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

business management

All Episodes

48:35

Technology In Our Industry Is Not JUST About...

The Art Of Hospitality ·

2024/04/24

In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMinutNils Erik Mattisson

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54:36

If Data Is Gold, Does That Make This Man The...

The Art Of Hospitality ·

2024/04/17

In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellJamie LaneAirdna2024 Outlook ReportBest Places to Invest in 2024January Monthly Review🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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51:06

The Right Vision For The Vacation Rental Industry...

The Art Of Hospitality ·

2024/04/10

In this episode, we interview Lauren Madewell from Auntie Belham's Cabin Rentals in the Smokies about her approach to building the company, what makes the 'right' homeowner for her, regulations being a good thing and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellLauren MadewellAuntie Belham's - Cabin Rentals in the Smokies🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a

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50:26

The Vacation Rental Industry's Massive Inflection...

The Art Of Hospitality ·

2024/04/03

In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellAshley ChingInhaven🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network

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52:05

Making Vacation Rentals Even More Accessible To ALL...

The Art Of Hospitality ·

2024/03/27

In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellLorraine (Berry) WoodwardAdam ProbolskyBecoming RentableExamples of Short-Term Rental Accessible Featuresprobolskyresearch.com🔗 Connect With Travel Advantage NetworkRevBoost

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52:35

The Guard Is Changing: Is That A Good Thing For Our...

The Art Of Hospitality ·

2024/03/20

In this episode, we interview Zach Busekrus, a "2019'er" who shares his perspective on what's changing in the industry now, last-minute booking trends, his own vacation rental booking behavior and more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellSponstayneousZach BusekrusBehind The Stays PodcastDelmar Beach Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a

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25:55

What Does It Actually Take To Build A Winning...

The Art Of Hospitality ·

2024/03/13

In this episode, the crew messes up sharing the right time with the planned guest, so they share a solo episode on the steps needed to build a great vacation rental company.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellDelmar Beach Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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57:43

The Human Side(s) Of The Vacation Rental Industry...

The Art Of Hospitality ·

2024/03/06

In this episode, we chat with Catherine Ratcliffe about her upcoming conference in Canada, the things we need to watch out for to flag severe issues (human trafficking / labor trafficking) along with her vision for taking care of the people on your team with win-win benefits. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellSTR Benefits ConsultingCatherine (Scheer) RatcliffeLost Together StaysCanStays Rental Alliance 2024 Annual Conference: REGISTER TO SAVE ON THE

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45:53

Scaling A Vacation Rental Company In Hilton Head By...

The Art Of Hospitality ·

2024/02/28

In this episode, we chat with Host2Coast CEO - Mark Kombrink - on his approach to growth, leadership, problem solving, and growing a vacation rental company at scale quickly. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellHost2CoastMark Kombrink🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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52:15

Transforming The Approach To Building A Top Vacation...

The Art Of Hospitality ·

2024/02/21

In this episode, we chat with Andy Meddick of Stay Attention: Vacation Rental Business Strategy Services on guest experience, building a great business, when to say "no" to owners and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellAndy MeddickStay Attention🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations

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50:22

Building Experience To Build The Best Companies In...

The Art Of Hospitality ·

2024/02/14

In this episode, we chat with Michelle Marquis of ShortCuts on her history, revenue, building the right team and much more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellShortcuts4strMichelle Marquis🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk

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48:41

Creating GREAT Vacation Rental Guest Experiences...

The Art Of Hospitality ·

2024/02/07

In this episode, we chat with Tom Goodwin from Mountain Laurel Chalets in the Smokies about taking care of the guest, taking care of the owner, family, small but effective teams, stewardship and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellAlbum Digest (Podcast mentioned)Tom GoodwinMountain Laurel Chalets🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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52:09

The Growth Of Our Industry Has Left Some HUGE Gaps In...

The Art Of Hospitality ·

2024/01/31

In this episode, we chat with the Godmother herself: Heather Bayer on what's she's up to now with Vacation Rental Formula, her successful sale of her property management company, what Cornell can do for the vacation rental industry, the 'accidental' entry points into vacation rental management and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellVacation Rental FormulaHeather BayerThe Big Dig Podcast mentionedBusiness Wars Podcast mentioned Vacation Rental

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54:22

The Truth Behind Maximizing Revenue For Your Vacation...

The Art Of Hospitality ·

2024/01/24

In this episode, we bring revenue superstar Sarah Franzen to discuss the "accident" story of building a business in vacation rentals, how to setup your VRM biz for success, cellos and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellRevZenRevProf.orgSarah Franzen🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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52:02

Blending Tech, Hospitality & Perfect Timing To...

The Art Of Hospitality ·

2024/01/17

In this episode, the crew hop on the mics with Brandy from Roami - and dive into why they're succeeding where others have failed, their market focus, how they deliver hospitality, building your own tech and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellRoamiBrandreth Canaley🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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39:28

Blending Technology With Hospitality To Get "The Best...

The Art Of Hospitality ·

2024/01/10

In this episode, the crew goes into a fun crossover between tech, hotels, vacation rentals and Europe vs the USA with Niko from Bob W.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellNiko KarstikkoBOB W.🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in

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46:34

Moving the Vacation Rental Industry with Moving...

The Art Of Hospitality ·

2024/01/03

In this episode, the crew chats with all-star vacation rental manager Robin Craigen about his approach to sailing, Unreasonable Hospitality, listening to guests + owners and even more. Happy New Year & enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMoving Mountains Moving OceansRobin Craigen🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide

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60:02

Recapping 2023 & Looking Ahead To 2024 In The...

The Art Of Hospitality ·

2023/12/27

In this episode, the crew recaps 2023, the progress of the podcast, share personal + professional wins and setup some goals and thoughts about how to plan and attack 2024 to have success. Happy Holidays & enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'Connell🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our

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54:18

Legendeering & Leading With Value With Video...

The Art Of Hospitality ·

2023/12/20

In this episode, we talk about the journey of video and how you can leverage storytelling to build your brand and give real value.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoTom LanganLegendeering: The Brand-New (but Tried and True) Video Communication Strategy to Humanize Your Business(Via Amazon) Legendeering: The Brand-New (but Tried and True) Video Communication Strategy to Humanize Your Business🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About

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39:14

Recapping DARM & The VR Women's Summit (With Rebecca...

The Art Of Hospitality ·

2023/12/13

In this episode, we recap Nashville with DARM & The VR Women's Summit and are joined by Rebecca Lombardo and Shaina Anderegg.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoRebecca LombardoShaina Anderegg🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they

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