Loading...

PODCAST

The Art Of Hospitality

The Art Of Hospitality Podcast

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they"re building. Each week, Conrad O"Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

business management

All Episodes

48:03

What Most Vacation Rental Managers Get Wrong About...

The Art Of Hospitality ·

2026/10/07

In this episode, we interview Neil of Quibble to talk about all things vacation rental pricing, revenue management, forecasting demand, base rates vs. dynamic pricing, guest booking behavior, pricing direct vs. OTAs, connecting marketing with revenue management, AI, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellNeal CyrQuibble

en

40:47

How Much of Your Vacation Rental Business Should You...

The Art Of Hospitality ·

2026/09/30

In this episode, we interview Tanya Rooney to talk about all things AI in vacation rentals, outsourcing and specialization, automation vs. AI, using technology to save time and make more money, maintaining the human side of hospitality, knowing what to automate and what to hold onto, AI creep, and a lot MORE! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellTanya Rooney WebsiteTanya Rooney LinkedInTanya Rooney - "Tribe Builders" Podcast

en

49:10

Vacation Rentals, Tourism Boards & the Opportunity...

The Art Of Hospitality ·

2026/09/23

In this episode, we interview Jenn to talk about all things destination marketing, the relationship between DMOs and vacation rental managers, tourism vs. hospitality, industry standards, changing traveler perceptions, creating better guest experiences, driving more demand to local markets, and a lot MORE! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellJenn BarbeeDestination InnovateHosts and Home Teams

en

37:59

Your Local Knowledge Is Your Biggest Marketing...

The Art Of Hospitality ·

2026/09/16

In this episode, Conrad and Adam talk about all things local vacation rental marketing: building an authentic brand, creating content that actually connects with guests and homeowners, using local knowledge as a competitive advantage, staying consistent, building an audience, and a lot MORE! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell

en

46:27

The Future of PMS, AI & Vacation Rental Technology...

The Art Of Hospitality ·

2026/09/09

In this episode, we interview Rick, CTO of Hostaway, to talk all things vacation rental technology, the evolution of property management systems, AI co-hosts, automation, point solutions vs. all-in-one platforms, building smarter operations, the future of AI in the industry, and a lot MORE! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellRick van der PlasHostaway

en

49:20

Can AI Actually Deliver Better Hospitality? The...

The Art Of Hospitality ·

2026/09/02

In this episode, we interview Cole Rubin, co-founder and CEO of Conduit, to talk all things AI agents, guest communication, automation, hospitality tech, and what the future of vacation rental operations could look like.We dive into balancing AI with the human side of hospitality, what it really takes to automate guest messaging, why context matters, the future of the vacation rental tech stack, AI pricing and security, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad

en

47:35

How Do You Scale Hospitality Without Losing What...

The Art Of Hospitality ·

2026/08/26

In this episode, we interview Rachel Alday of Abode Luxury Rentals to talk all things luxury vacation rentals, scaling with standards, hospitality and leadership, private equity and industry consolidation, building authentic connections with guests and homeowners, her upcoming book Please Do Disturb, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellRachel AldayAbode Luxury RentalsRachel's Book: Please Do Disturb | Penguin Random HouseRachel's Book: Please Do Disturb |

en

51:46

Are Experiences Changing the Way Guests Book Travel?...

The Art Of Hospitality ·

2026/08/19

In this episode, we interview Seth Borko of Skift Research to talk all things travel trends, the experience economy, vacation rentals, guest behavior, local experiences, AI discoverability, flipping the traditional booking funnel, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellSeth BorkoSkift ResearchLiving The Dream Divers

en

48:09

From 6 Units to 430: The Unexpected Journey of...

The Art Of Hospitality ·

2026/08/12

In this episode, we interview Dunniela Kaufman of Sojourn to talk all things building a hospitality brand, growing from 6 to 430 vacation rental units, short-term vs. mid-term rentals, changing homeowner and guest expectations, creating consistent brand standards, balancing profitability with a better guest experience, using AI to support human hospitality, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellDunniela KaufmanSojourn DC

en

27:51

Why Niche Brands Are the Future of Vacation Rentals...

The Art Of Hospitality ·

2026/08/05

In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the rise, building First Chair Destinations, balancing technology with exceptional guest experiences, sustainable growth, ski vacation rentals, and a lot MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellBob MilneFirst Chair Destinations

en

50:27

The Biggest AI Shift Coming to Hospitality (With...

The Art Of Hospitality ·

2026/07/25

In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE!Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellChristian H.

en

49:55

An Industry Veteran Tells Us What's Going On In The...

The Art Of Hospitality ·

2026/07/22

In this episode, we interview Annie Holcombe to talk all things OTAs, platforms, vacation rental management, podcasting as a growth platform, being independent and a lot MORE! Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellAnnie HolcombeAlex & Annie PodcastAnnie & Co.

en

46:32

This Might Be The Best Way To Build A Vacation Rental...

The Art Of Hospitality ·

2026/07/15

In this episode, we interview James Cornwell and his excellent accent to talk all things growth, profit, luxury, choosing the right properties to manage and a LOT more... Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellJames CornwellCurated Property

en

56:17

We've Got A Lot To Learn From The Top Euro Operators...

The Art Of Hospitality ·

2026/07/08

In this episode, we interview Cristiana Carpini from her Italian home to talk all things Europe, regulations, where we're headed, a long-term view, AI disruption and a LOT more. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellCristiana CarpiniTara Home Consulting

en

49:55

The Root Problems With Scaling Vacation Rental Brands...

The Art Of Hospitality ·

2026/07/01

In this episode, we interview Ashley Ching (again!) with Inhaven to talk all things scale, AI, human vs AI, brand standards, why Vacation Rental brands keep failing to grow and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'ConnellAshley ChingInhaven

en

45:37

The Best Vacation Rental Marketing Data Might Be Here...

The Art Of Hospitality ·

2026/06/24

We're joined this week by Jamey King, industry veteran to talk all things data, finding new sources of data and research to improve your marketing, ROAS improvements, vendors shifting sands in 2026 and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Jamey KingWiland

en

50:08

He's On The Bleeding Edge Of AI Adoption In The...

The Art Of Hospitality ·

2026/06/17

We're joined this week by Ivan Nikolov of Repull & FantasticStay to talk all things AI, building with agents, workflows, "levels" to AI in the vacation rental industry, pitfalls of current AI tooling and a LOT more... you do not want to miss this one. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell RepullIvan Nikolov

en

49:14

Where Do PMS Platforms Go From Here In The New AI...

The Art Of Hospitality ·

2026/06/10

We're joined this week by Frank Bosi from Hostfully to talk all things AI, PMS platforms, building tech today vs several years ago, growth, winning with software and ops and a LOT more...Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Frank BosiSave $500 On Onboarding By Signing Up Via This Link

en

59:07

Are Vacation Rental SaaS Vendors Going Away? (With...

The Art Of Hospitality ·

2026/06/03

We're joined this week by Luca De Giglio and Richard Vaughton to talk all things SaaS, the growth of agents, building your own PMS platform, coding platforms growth, how Vacation Rental managers should use AI and a lot more... Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell LinkedIn PostLuca De GiglioRichard Vaughton

en

50:57

The Story Of AI Agents Running A 150 Unit Company...

The Art Of Hospitality ·

2026/05/27

We're joined this week by Jan Sahagun of Trellis (backed by YC) to talk all things agents, the future of STR/Vacation Rentals tech, running with lean teams, 150 properties with 1 person and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Jan SahagunTrellis

en

197 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Economia dia a dia

Juliana Simões

SoldiOnline

Mondadori Digital

Automotive News Daily Drive

Automotive News