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PODCAST

Remarkable Results Radio Podcast

The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here

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All Episodes

31:19

Device Discipline: The War Against Notifications...

Remarkable Results Radio Podcast ·

2025/04/21

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeTodays Show Post - Our notes today will be in a different format, written by our host.Welcome to another episode of Speak Up - Effective communication.Your place for focusing on elevating our communication skills in the auto repair industry - I’m your host Craig O’Neill…. I want you to ask yourself a question today - each time you receive a notification on one of your devices:Do I need

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29:15

Speak, Stretch, Repeat: The Communication Growth Loop...

Remarkable Results Radio Podcast ·

2025/04/18

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O'Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast. What began as a simple role-play exercise turned into a powerful conversation about the role

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30:25

Tariffs: Higher Prices, Higher Profits? [166] -...

Remarkable Results Radio Podcast ·

2025/04/17

Thanks to our partners, NAPA TRACS and PromotiveTariffs might sound like a foreign concept—until they hit home. In this episode of Business by the Numbers, Hunt breaks down the real-world impact tariffs can have on your auto repair shop, using a powerful shop-vs-shop analogy to explain rising costs, disappearing jobs, and economic ripple effects. Whether you're in the weeds of part pricing or just trying to make sense of the news, this episode gives you the context you need.Here’s what you’ll learn

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30:05

Labscope Essentials: From Ball Joints to Diagnostics...

Remarkable Results Radio Podcast ·

2025/04/11

Thanks to our Partners, NAPA TRACS, and Today's Class Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce

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48:13

Family Dynamics in the Auto Industry with Maryann...

Remarkable Results Radio Podcast ·

2025/04/07

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our episode today:Craig is talking about family business dynamics with Maryann Croce - Fellow Toastmaster at Remarkable Results Toastmasters, fellow Transmission Repair professional, and industry friend who knows the good - but understands the struggle so often described when you combine business and family.Fittingly…Today’s Word of the Day is:Neoptismnep·o·tismnounthe practice among

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10:04

The Monopoly Mindset: How to Think Big and Expand...

Remarkable Results Radio Podcast ·

2025/04/07

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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31:33

Mailbag Episode: Multimeters, Electrical Diagnostics...

Remarkable Results Radio Podcast ·

2025/04/02

Thanks to our Partner, NAPA Autotech Matt Fanslow dives into listener-submitted questions, covering:Multimeter recommendations (why he prefers insulation testers/meggers over basic DMMs).Electrical diagnostic strategies (schematics, scan tools, and stress-testing circuits).The "Flat Rate Test Drive" (a drivability diagnostic trick for load/PID analysis).Gaming picks (Elden Ring, Assassin’s Creed Shadows, and Days Gone Remaster).Scan tool advice for techs doing more drivability

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31:11

You're Not Spending Enough Money On Marketing [E146]...

Remarkable Results Radio Podcast ·

2025/04/02

Brian and Parker dive into how strategic marketing investment can drive real growth for auto repair shops. Parker shares how increasing his marketing spend transformed his business, leading to record-breaking profits and industry recognition. They discuss why many shop owners hesitate to spend more on marketing and how cutting back can actually slow growth.They break down the balance between brand-building and direct response marketing, highlighting how both contribute to long-term success. Parker

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27:05

From Grandpa’s Invention to Today’s Innovations: A...

Remarkable Results Radio Podcast ·

2025/04/01

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems

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45:53

Vision Hi-Tech Training & Expo Speech Workshop...

Remarkable Results Radio Podcast ·

2025/03/31

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.As with most things - there are

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32:15

Leadership Transitions and Fresh Perspectives: MACS...

Remarkable Results Radio Podcast ·

2025/03/21

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this conversation explores the transition of leadership within the MACS Association. Outgoing chairman Andy Fiffick and incoming chairman Aaron Becker reflect on the organization’s history, its future direction, and the critical role of continuous education in the automotive industry. They discuss the necessity of adapting to technological

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30:23

Stagflation: What is It? [E162] - Business By The...

Remarkable Results Radio Podcast ·

2025/03/20

Thanks to our partners, NAPA TRACS and PromotiveIn this episode of Business by the Numbers, Hunt Demarest, CPA, dives into a major economic issue that could impact your auto repair shop: stagflation. With inflation staying high and economic growth slowing, what does this mean for your business? Should you be concerned about a recession, and how can you prepare? Hunt breaks it all down with real-world insights and historical comparisons to the 1970s economic crisis.🔹 What You’ll Learn in This

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50:20

Taking An Active Role In Your Shop's Marketing [E144]...

Remarkable Results Radio Podcast ·

2025/03/19

Marketing isn’t just about spending money; it’s about strategy, creativity, and knowing what actually works. That’s exactly what Brian and Kim Walker unpack in this conversation with Doug DeLuca, owner of Boca AutoFix, who built a thriving auto repair shop without ever working as a technician before opening his doors.Doug’s IT background gave him an edge, helping him master SEO, content marketing, and social media, all while running his shop. He shares with Brian and Kim how he tracks data, refines

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29:07

Projections: Not Just a Bank Requirement [E161] -...

Remarkable Results Radio Podcast ·

2025/03/13

Thanks to our partners, NAPA TRACS and PromotiveIn this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of financial projections—what they are, why they matter, and how to build a solid financial story that banks will take seriously. Whether you’re looking to secure a loan, expand your shop, or simply set better financial goals, this episode will help you navigate the process with confidence.Key Takeaways:The biggest mistake shop owners make when creating financial

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41:39

Grow Faster, Go Further – The Peer Group Advantage...

Remarkable Results Radio Podcast ·

2025/03/07

Thanks to our Partners, NAPA TRACS, and Today's Class "'As a younger shop owner, a struggling shop owner, it's a lot to try and find and fix. The ultimate goal is to work on one thing at a time. How do you eat an elephant? One bite at a time." Recorded at the 2025 Institute Summit, discover the transformative power of coaching and accountability within the automotive repair industry. Jennifer Hulbert and Aaron Woods, facilitators of the Institute's performance groups, share insights on how peer

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23:25

Market Update: BOI Reports, Interest Rates, and More...

Remarkable Results Radio Podcast ·

2025/03/06

Thanks to our partners, NAPA TRACS and PromotiveThis week on Business by the Numbers, Hunt Demarest, CPA with Paar Melis and Associates, breaks down the latest market news and legislative updates that directly impact auto repair shop owners. From the return of the BOI (Beneficial Ownership Information) report to evolving tax policy discussions and IRS processing delays, Hunt provides a no-nonsense analysis of what’s happening and how it could affect your business.In This Episode, You'll Learn:✔️ The

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35:57

Thermal Management: The Future of Automotive...

Remarkable Results Radio Podcast ·

2025/02/28

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just

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39:15

20 Questions in 30 Minutes with Donny Seyfer: NASTF,...

Remarkable Results Radio Podcast ·

2025/02/25

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, discover the importance of NASTF in bridging the gap between OEs and independents. Donny Seyfer also shares insights on empowering teams, today's technology impact, and the importance of mentorship. Donny Seyfer, NASTF, Listen to Donny’s previous episodes HERE. Show Notes Watch Full Video EpisodeMACS Training Event

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60:42

A.P.A.C. Effective Communication and Problem Solving-...

Remarkable Results Radio Podcast ·

2025/02/24

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundEarly 2018 our host, Craig O’Neill attended multi-day training session by Dennis McCarronIn this episode - Craig invites Dennis to highlight one of his favorite takeaways from that training.Of course - the takeaway is an acronym…A.P.A.C.AcknowledgeProbeAnswerConfirmAPAC is a pragmatic model for solving problems that can be applied in nearly every walk of life.From taking an upset client and solving their problem

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11:35

Rev Up Your Customer Service: Merging Tech and...

Remarkable Results Radio Podcast ·

2025/02/24

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here:

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