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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

21:06

Are Brands Closing the Connected Retail Gap?

Retail Remix ·

2024/02/19

Up to 81% of consumers say they prefer to shop with brands and retailers that have both online and offline channels, according to CI&T’s latest Connected Retail Report. This data point may not be surprising most, but it’s the underpinning of a lot of new trends around how consumers browse, compare and purchase products across channels, and Melissa Minkow, the author of the report, sits down with host Alicia Esposito to dig into the key takeaways, including: Whether price-conscious

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28:02

Expanding the Retail Talent Pipeline

Retail Remix ·

2024/02/12

Ron Thurston turned his passion for retail into the book Retail Pride and podcast series Retail in America. Now, he's turning his learnings speaking with retail leaders, associates and emerging talent alike into a new company: OSSY. During this episode of Retail Remix, he reflects on how his career pivot over the past three years has brought him to founding OSSY. He discusses: What’s “broken” in retailers’ approach to talent acquisition and hiring; The hidden biases in the recruitment

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46:17

Embracing Gen AI for Creative Impact

Retail Remix ·

2024/02/05

Although generative AI has the power to shake up all retail functions, early use cases and success stories suggest that marketing, content and ecommerce teams have the most to gain. These teams are feeling more pressure to create relevant, impactful and on-brand content. Gen AI will allow them to accomplish all of this — and at scale. During this episode of Retail Remix, Alicia Esposito explores the opportunities for brands and retailers with Michelle Bacharach, Co-founder and CEO of

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35:41

How Can Brands Elevate Their Stories in Stores?

Retail Remix ·

2024/01/29

Digital channels and platforms make it easier for brand leaders to create and amplify stories at scale. However, many retail executives have learned that despite its power, digital can never replace the distinct value of physical environments.That’s why brands like Adidas, Converse, The North Face and Vans have tapped Starch Creative, a creative agency that specializes in bringing compelling brands into physical spaces. During this episode of Retail Remix, CEO Brandon Ball weighs in on:How

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39:37

The Booth and Beyond: What NRF 2024 Tells Us About...

Retail Remix ·

2024/01/22

The National Retail Federation drew 40,000+ attendees from across the retail realm who were eager to explore the hottest trends and tech — from AI to retail media and in-store optimization. During this week’s Retail Remix, host Alicia Esposito recaps the Big Show with Nicole Silberstein, Ecommerce Editor for Retail TouchPoints, and Phillip Jackson, Co-founder of Future Commerce, including how the event could be an indicator for future retail tech investments and the sectors that will see

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27:08

How Albertsons Media Collective is Driving Retail...

Retail Remix ·

2024/01/15

Over the course of his 20-year career, Harvey Ma has held roles at NielsenIQ and Roundel, the in-house marketing and advertising agency for Target. He also held several leadership positions at Target spanning marketing, merchandising and negotiations. Now, he’s taking his passion for retail and advertising to the next level as Vice President of Albertsons Media Collective.In this episode of Retail Remix, host Alicia Esposito chats with Harvey about how retail and the advertising landscapes

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30:55

How Solo Brands Creates Lasting Memories & Genuine...

Retail Remix ·

2024/01/08

PRODUCTION UPDATE: Shortly after this podcast launched, Solo Brands announced that John Merris would “mutually separate” from the company as President, CEO and Director starting on Jan. 15, 2024. Christopher Metz will replace Merris, beginning on the same date. The news comes on the heels of Solo Brands updating its fiscal 2023 guidance, decreasing it from between $520 million to $540 million, to between $490 million and $500 million.In an era where technology and scale often precede

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28:45

Retail Experts Reveal the Top 2024 Trends & Predictions

Retail Remix ·

2024/01/03

The Retail TouchPoints editorial team engaged with 15 esteemed experts, analysts and strategists to determine which trends and technologies will influence the industry most significantly in 2024. All insights were curated in a multimedia recent report, but for this week’s special episode of Retail Remix, we’re highlighting four key themes that emerged several times in the entire piece. Join us as we explore the trends and forces propelling our industry forward, including: How consumers’

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45:02

The Hitchhiker's Guide to the New Internet: Emerging...

Retail Remix ·

2023/12/18

With his finger firmly on the pulse of the tech industry, Matt Maher, Founder of M7 Innovations, has helped brands across categories push creative boundaries to resonate with consumers in new ways. During this week’s Retail Remix, we’re replaying his session from the Retail Innovation Conference & Expo 2023, where he outlined the emerging technologies and platforms that can help merchants drive immersion and accelerate the purchase funnel. Listen to this episode to learn how: Discord is

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22:16

How 1-800-FLOWERS.COM, Inc. Creates Connection...

Retail Remix ·

2023/12/11

1-800-FLOWERS.COM, Inc., is a pioneer in the gifting and entertaining space. By taking a holistic approach to marketing and content strategy, this renowned retailer has captured hearts worldwide, transforming how we celebrate special moments and connect with one another.During this Retail Remix episode, we sat down with Jason John, CMO of 1-800-FLOWERS.COM, Inc., to learn how the company is driving engagement and loyalty across its growing portfolio of brands. Check out this episode to

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37:59

What Can Retailers Learn from Cannabis Brands?

Retail Remix ·

2023/12/04

Once illegal and highly stigmatized, cannabis has become a legitimate, diverse and thriving market. Not only has the cannabis industry experienced significant growth over the past few years, it has also driven significant innovation in marketing, store design and customer experience. Despite this positive disruption, the cannabis retail space still faces its fair share of challenges. During this Retail Remix episode, we sat down with Filip Luneski, VP of Marketing for the UPC cannabis

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26:56

Digging into Thanksgiving Weekend Results: Trends &...

Retail Remix ·

2023/11/29

Despite rumblings of a wary consumer, shopping results from Thanksgiving weekend reveal that consumers were eager to shop. For example, data from Adobe Digital Insights reveals that results from the weekend, especially Cyber Monday, beat initial projections. In this special episode of Retail Remix, host Alicia Esposito sits down with Vivek Pandya from Adobe Digital Insights to discuss how consumers shopped from the Thanksgiving table and their couches during the long weekend. Drawing on

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32:25

Designing for Success: How Technology Decisions Shape...

Retail Remix ·

2023/11/20

Results from Retail TouchPoints’ latest Store Ops Survey reveal that store ops budgets are increasing, and retailers are investing more in new in-store technology. As merchants strive to improve efficiency and personalize customer experiences, they need to ensure they’re prioritizing the right solutions, whether it be mobile devices, digital signage or other technologies. In this Retail Remix episode, we dive into the findings from the recently released Store Ops Survey with Nikki Baird, VP

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46:18

How Liquid Death’s Unconventional Creative Strategy...

Retail Remix ·

2023/11/13

From leveraging social media to exploring marketplaces and strategic advertising, there are countless avenues to capture mindshare and carve a unique space for your brand online. You can find a shining example of this immense potential in the canned water company Liquid Death.In this episode of Retail Remix, we listen back to an exclusive conversation from the 2023 Retail Innovation Conference & Expo between Claire Tassin from Morning Consult and Natalie Cotter, a key player in Liquid

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40:25

Thoughtful Design: Inside Monica + Andy’s Approach to...

Retail Remix ·

2023/11/06

At Monica + Andy, thoughtfulness is at the core of everything the brand does. The team, led by founder and CEO Monica Royer, believes that every decision should be made by first considering the possible impact on customers, employees and the environment. This episode of Retail Remix highlights how this mindset applies to all aspects of Monica + Andy, from product design to customer service, marketing and company culture. Alicia Esposito chats with Monica + Andy Founder Monica Royer

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36:51

Enter Kurt Geiger’s Colorful World of Luxury

Retail Remix ·

2023/10/30

The luxury consumer is changing. She’s younger, more tech-savvy and embracing a hybrid of trends, from “quiet luxury” to bold colors and patterns. Kurt Geiger is adapting to these new realities while staying true to its UK roots – and is expanding globally along the way. During this week’s Retail Remix, Alicia Esposito chats with CEO Neil Clifford, a visionary leader who has championed the brand’s evolution and found new ways to drive brand relevance and loyalty. Listen to learn how Kurt

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28:26

What Does Gen Z Really Want from Stores?

Retail Remix ·

2023/10/23

Gen Z’s spending power is growing. That’s why brands are focused on truly understanding their behaviors and preferences across all channels. To shed light on how Gen Z prefers to shop in stores, MG2 conducted a comprehensive study that included both qualitative and quantitative feedback. The results paint a detailed picture of this influential cohort, helping brands break free of their pre-existing notions and biases. During this Retail Remix episode, Alicia Esposito chats with Melissa

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43:18

From Pop-up to Permanence: The Inside Scoop on the...

Retail Remix ·

2023/10/16

Starting as a pop-up sensation, the Museum of Ice Cream quickly captured the hearts and minds of visitors. It also left an indelible mark on the retail landscape and has become a model for experiential retail. But what made it such a splash? Was it the innovative model, the creative marketing approach or something else entirely?During this Retail Remix episode, Alicia Esposito chats with Manish Vora, Co-founder of the Museum of Ice Cream. The pair discuss how this extraordinary concept

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43:40

What Makes a Successful Celeb-Backed Brand?

Retail Remix ·

2023/10/09

The celebrity-backed brand isn’t dying…it’s evolving. In fact, Leonard Brody, Co-founder and Executive Chairman of Caravan, believes that these brands carry substantial weight and increasingly resonate with consumers thanks to the power of social media. Leonard would know. Caravan plays a secret role in building these brands behind the scenes, elevating the role of celebs like Carrie Underwood and “Queer Eye’s” Antoni Porowski and Jonathan Van Ness. During this Retail Remix episode, Alicia

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48:41

Social Commerce Lessons from Brand Leaders: Content...

Retail Remix ·

2023/10/02

At the Retail Innovation Conference & Expo (RICE), attendees learned that you can elevate your brand's presence, engage your audience and stand out in an increasingly competitive digital climate by tapping authentic content, partnerships with the right influencers, and healthy doses of experimentation. During this Retail Remix episode, we go back to a panel of marketing leaders who shared their unique approaches to social media marketing and advertising. They discussed how they take a

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