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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

22:37

How AI Could Level the Playing Field for Independent...

Retail Remix ·

2026/08/03

As AI reshapes the grocery industry, independent retailers face a critical question: will the technology help them compete, or widen the gap between them and national chains?In this episode of Retail Remix, Kate Robertson sits down with Tal Zlotnitsky, Founder and CEO of Breez AI, to discuss why he believes AI represents both the biggest threat and the greatest opportunity for regional and independent grocers. Tal explains why owning the AI that interacts with shoppers will become

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22:06

Inside Instacart’s Billion-Dollar Growth Flywheel...

Retail Remix ·

2026/07/27

This episode is brought to you by KWI.Instacart recently crossed $1 billion in quarterly revenue, and alongside its impressive marketplace growth, it’s also evolving into a powerful technology partner for retailers while continuing to redefine the digital grocery experience.In this episode of Retail Remix, Kate Robertson speaks with Ryan Hamburger, Chief Commercial Officer at Instacart, about the company’s expanding role across marketplace services, enterprise technology, retail media and

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24:36

Deep Dive: How to Maximize Summer Sales with Lightspeed

Retail Remix ·

2026/06/25

This episode is brought to you by Lightspeed.Summer can be one of the trickiest seasons for retailers. Inventory needs to move before fall arrives, demand can shift with changing weather patterns and teams are already looking ahead to the next major buying cycle.In this special bonus episode of Retail Remix, Kate Robertson sits down with Marie Baldauf-Lenschen, Director of Supplier Network Partnerships at Lightspeed, to discuss how retailers can make smarter inventory, merchandising and

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20:06

From Loyalty Data to Retail Media: Molly Hjelm’s...

Retail Remix ·

2026/06/22

Retail media has quickly become one of retail’s most important growth engines, but Ace Hardware is taking a different approach. One that’s built around local ownership, community relevance and real-world customer needs.In this episode of Retail Remix, Kate Robertson speaks with Molly Hjelm, CVP of RedVest Media, Ace Hardware’s retail media network, about launching a full-funnel RMN in just six months and what makes the co-op retailer uniquely positioned in the space. Molly shares how Ace is

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19:56

Winning on Reddit: How Walmart, Home Depot and MAC...

Retail Remix ·

2026/06/15

As AI-generated content floods the internet, shoppers are increasingly looking for something harder to fake: real human opinions.In this episode of Retail Remix, Kate Robertson speaks with Anna Haffner, Senior Director of Large Customer Sales at Reddit, about how the platform is becoming a powerful force in retail discovery and commerce. Anna explains why shoppers are turning to Reddit for trusted recommendations; how brands and retailers such as Walmart, Home Depot, Dove and MAC Cosmetics

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22:05

Beyond the Dress: Inside David’s Bridal’s...

Retail Remix ·

2026/06/08

David’s Bridal may be best known for wedding dresses, but the brand’s next chapter is about something much bigger: becoming a digital platform for the entire wedding journey.In this episode of Retail Remix, Kate Robertson speaks with Elina Vilk, President and Chief Business Officer of David’s Bridal, about how the 75-year-old brand is transforming from a dress retailer into an AI-powered wedding ecosystem. Elina shares how David’s Bridal is expanding from “aisle to algorithm,” using tools

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17:54

How Frances Valentine Built a Viral Fashion Brand...

Retail Remix ·

2026/06/01

For years, fashion brands chased younger consumers online, but Frances Valentine has found its edge by doing the opposite. Building a vibrant, social-first brand experience around women 50 and up.In this episode of Retail Remix (and the first hosted by new Retail TouchPoints Editor-in-Chief Kate Robertson), Kate sits down with Katherine Brodie, CMO of Frances Valentine, to discuss how the brand is scaling through video-first storytelling, creator-style content and a deeply engaged community

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19:10

The New Rules of DTC: How AquaSonic Became a...

Retail Remix ·

2026/05/18

DTC success used to hinge on cutting out the middleman. Today, the real growth opportunity is knowing how to show up everywhere customers shop.In this episode of Retail Remix, host Nicole Silberstein speaks with Arsalan Rahbarpoor, Founder and CEO of AquaSonic, about how he built an Amazon-native oral care brand that now sells across Walmart, Target, Walgreens, Best Buy and TikTok Shop. Arsalan shares how AquaSonic disrupted a legacy-dominated category with premium design, accessible

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29:36

AI-Powered Pricing: The Future of Retail — or a...

Retail Remix ·

2026/05/11

In an era of tariff swings, rising costs and AI-powered deal hunting, pricing has become one of the most complex (and consequential) levers in retail.In this episode of Retail Remix, host Nicole Silberstein speaks with Revionics’ Matt Pavich about how retailers are using AI-driven pricing to stay competitive without eroding consumer trust. Matt breaks down the difference between dynamic pricing and surveillance pricing, explains why the best retailers use AI to listen more closely to

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37:51

Calling BS in the Sauce Aisle: How One CPG Brand is...

Retail Remix ·

2026/05/04

If you’ve ever stood in the grocery aisle staring at a wall of “clean,” “natural” or “better-for-you” labels and wondered what any of it actually means, you’re not alone.In this episode of Retail Remix, host Nicole Silberstein speaks with Anna Vocino — actor, comic, cookbook author and founder of Eat Happy Kitchen — about what it really takes to build a clean-label CPG brand in a market dominated by food giants.Anna shares how her celiac diagnosis set her on a hunt for better-for-you foods

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26:03

Selling Memory at Scale: Pandora’s Digital...

Retail Remix ·

2026/04/27

Most people know Pandora for its iconic charms, but far fewer realize the company is the largest jewelry brand in the world by volume — producing more than 100 million pieces a year.In this episode of Retail Remix, host Nicole Silberstein speaks with David Walmsley, Chief Digital and Technology Officer at Pandora, about how the brand is modernizing its business without losing sight of what it really sells: memory, connection and emotion. David shares how Pandora’s Program Phoenix

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29:17

How Whatnot Made Live Shopping Click in America

Retail Remix ·

2026/04/20

After years of hype around live shopping in the U.S., Whatnot looks like it might be one of the first companies to truly make the model stick at scale.In this episode of Retail Remix, host Nicole Silberstein speaks with Whatnot’s VP of Categories and Expansion Armand Wilson about why the platform’s community-first approach is resonating with Western consumers. Armand explains how Whatnot evolved from a collectibles marketplace built around trust into a live shopping platform spanning

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32:29

Beyond the Doom Scroll: Why Brands Are Turning to...

Retail Remix ·

2026/04/13

If you still think Snapchat is just for teenagers, you may be missing one of the most underappreciated growth channels in digital advertising.In this episode of Retail Remix, host Nicole Silberstein speaks with Sidharth Malhotra, Global VP of SMB at Snap, about why Snapchat is becoming an increasingly important platform for small- and mid-sized brands looking to acquire new customers. Sid explains how Snap’s nearly 1 billion-strong user community has matured into a high-spending audience,

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23:02

Merchandising a Marketplace: The Magician Behind...

Retail Remix ·

2026/03/30

With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for the right buyers requires more than algorithms alone.In this episode of Retail Remix, host Nicole Silberstein speaks with Mary Andrews, Head of Global Merchandising at Etsy, about how the company balances human insight and instinct with AI-driven discovery to curate a shopping experience that feels both personalized and

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26:31

Scaling With Soul: Beyond Yoga’s Playbook for...

Retail Remix ·

2026/03/23

In the crowded activewear market, Beyond Yoga has built its brand around something deeper than product: comfort, body inclusivity and the belief that wellness should feel good — not unattainable.In this episode of Retail Remix, Nicole Silberstein speaks with Katie Babineau, CMO of Beyond Yoga, about how the brand has scaled its presence while staying rooted in the values that built its loyal community. From its cult-favorite Spacedye fabric to its long-standing commitment to body

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38:43

The Iron Man Suit of Fashion: Stitch Fix’s Human + AI...

Retail Remix ·

2026/03/16

AI may be everywhere right now, but for Stitch Fix, it’s been foundational for 15 years.In this episode of Retail Remix, Nicole Silberstein sits down with Tony Bacos, Chief Product and Technology Officer at Stitch Fix, to explore how the brand blends data science and human instinct to power personalized styling at scale — and how that balance is helping fuel a business turnaround.Tony shares how Stitch Fix’s recommendation engine has evolved from early algorithms to today’s generative AI

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23:07

Agentic Commerce & the Marketplace Boom with Mirakl’s...

Retail Remix ·

2026/03/09

In less than five years, launching a third-party marketplace has gone from a questionable move to a strategic imperative for many major retailers. Recorded live at NRF 2026, this episode of Retail Remix digs into that shift with Scott Eckert, CEO of the Americas at marketplace operator Mirakl.Scott explains why retailers are embracing curated marketplaces as an offensive growth strategy — no longer just as a defensive reaction to Amazon — and how brands like Ulta Beauty, Best Buy and Lowe’s

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22:53

From Overstock to Opportunity: How B-Stock Powers...

Retail Remix ·

2026/03/02

Resale may be having a mainstream moment on the consumer side — but behind the scenes a much larger B2B engine has been quietly evolving for nearly two decades.Recorded live from the show floor at NRF 2026, this episode of Retail Remix features Nicole Silberstein in conversation with Marcus Shen, CEO of B-Stock, a technology platform and marketplace that helps major brands and retailers efficiently sell excess and returned inventory to a network of small business buyers.Marcus shares how

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25:42

Inside the World’s Most Interesting Stores with Jack...

Retail Remix ·

2026/02/23

What makes a great store in 2026? Sometimes, it’s not clarity — it’s curiosity.Recorded live from the show floor at NRF 2026, this episode of Retail Remix features host Nicole Silberstein in conversation with Jack Stratten, Director at Insider Trends and one of the industry’s most well-traveled retail observers. Jack spends his time visiting stores around the world, identifying what works, what doesn’t, and, most importantly, why.From a wellness-meets-retail concept in Soho to immersive

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21:41

How Fabletics Hit $1B and What’s Fueling Its Next...

Retail Remix ·

2026/02/09

In this episode of Retail Remix, host Nicole Silberstein chats with Meera Bhatia, President and COO of Fabletics, on the strategies powering the brand’s impressive momentum.Fresh off hitting the $1 billion revenue milestone, Meera breaks down how Fabletics has driven sustained growth through category expansion, measured store growth and a flexible membership model that delivers both value for consumers and predictability for the business. She also shares how AI is being deployed across the

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