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PODCAST

No Vacancy Live!

No Vacancy Live

No Vacancy is home to the hospitality industry"s top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

business entrepreneurship

All Episodes

05:36

U.S. News Names Best Hotel Rewards Program for 2025....

No Vacancy Live! ·

2025/07/27

Loyalty matters—but only if it’s worth something to the traveler. In this episode of#NoVacancyNews, Glenn Haussman sits down with Elizabeth Von Tersch, Senior Travel Editor at U.S. News & World Report, to reveal he just-released rankings of the best hotel rewards programs for 2025–2026. 💳 Here’s what you’ll learn: Why Choice Hotels International's Choice Privileges earned the top spot — and how guests can snag free nights in just 9 stays Which brands are offering perks sooner (some at just 10

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22:47

FNA 183: The Burda's Back

No Vacancy Live! ·

2025/07/26

Friday Night Audit champion Kate Burda rejoins to go toe to tow with Glenn, Craig and Producer Dave. Join us for soem happy hour fun and laughs as we kick off the weekend!

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25:37

959: Reimagining Meetings: Hilton on Gen Z, Quiet...

No Vacancy Live! ·

2025/07/26

From awkward dress codes to overstuffed agendas, meetings needed a reset — and Hilton listened. On this episode of#NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Kelly Knowlen, VP of Sales Engagement & Special Events at Hilton, about how her team is rewriting the rules of modern events based on feedback from 10,000+ attendees. 📋 What you’ll take away: • Why#GenZ isn’t “fragile”—they’re just honest about what makes a good event • Why#Hilton dropped general sessions and added

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28:20

958: What Hotel Investors Are Getting Wrong — And How...

No Vacancy Live! ·

2025/07/24

With new labor mandates, interest rate pressure, and legal complexity at an all-time high, hotel development is no longer a game of instinct — it’s about precision. In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Guy Maisnik, Vice Chair of the Global Hospitality Group at Jeffer Mangels Butler & Mitchell, about what today’s hotel owners need to understand to stay profitable in a shifting marketplace. 📌 Key insights include: Why operators must stress-test

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03:37

Inside Avid & Garner: Why IHG’s Newest Midscale...

No Vacancy Live! ·

2025/07/24

Midscale doesn’t mean middle of the road — and IHG Hotels & Resorts is proving that with two rising stars: Avid Hotels and Garner. In this special hashtag#NoVacancyNews tour, Glenn Haussman visits hashtag#IHG Hotels & Resorts' Design Center in Atlanta with Karen Gilbride, VP of Brands for avid, Garner, and Atwell Suites. They walk through real model rooms, explore growth strategies and hashtag#HotelDevelopment, and reveal why these brands are resonating with both travelers and owners. 💡 Key

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47:14

957: Why Service in Hotels Still Wins

No Vacancy Live! ·

2025/07/17

It’s not about thread count—it’s about people. On #NoVacancyNews, Glenn Haussman and Anthony Melchiorri chat with hospitality consultant and author Kate Buhler, whose career has taken her from the world’s most iconic hotels to coaching today’s front-line staff and executives. 🔍 Topics that matter: Why today’s luxury service challenge is more about managers than guests The real impact of tech and AI—and why guests still crave a human touch Why and how elegant upselling can feel like #hospitality,

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07:22

Financial Wins Behind the Bar: Hospitality...

No Vacancy Live! ·

2025/07/15

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner, CEO of hashtag#HCN, it’s a hospitality tech revolution. In this hashtag#NoVacancyNews, Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star

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27:05

956: The Bright Blueprint: Reimagining Hotels with...

No Vacancy Live! ·

2025/07/15

Forget everything you thought you knew about hotel tech. On #NoVacancyNews, Glenn and Anthony chat with Bright Hotel Group CEO Deniz Dorbek Kocak about how her team is rewriting the rules of hospitality through integrated technology, curated design, and authentic guest connection. 💡 What you’ll hear about: The Bright Group’s evolution from tech firm to hotel operator—and why that shift matters How self-check-in kiosks and lean teams improve margins without compromising guest service Why tech

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09:17

How HCN Is Revolutionizing Hotel In-Room Tech and...

No Vacancy Live! ·

2025/07/14

What happens when you merge the top two players in hotel tablet tech? According to Kevin Bidner, CEO of #HCN, it’s a hospitality tech revolution. In this #NoVacancyNews, Glenn Haussman catches up with Kevin to discuss a game-changing shift for four-star hotels and beyond. Here’s what you’ll discover: • Why HCN’s acquisition of Crave marks a major turning point in the in-room technology landscape • How guestroom tablets are finally becoming cost-effective—even profitable—for four-star hotels • The

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01:01:00

FNA 181: From Ricci to Poorer

No Vacancy Live! ·

2025/07/12

Peter Ricci is Hospitality & Tourism Management Director @ Florida Atlantic University. We assume that since the humidity is clouding his judgement, he's joing Glenn, Craig and Producers Dave and Suzanne for some laughs and cocktails to kick off the weekend.

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40:40

955: Authentic Hotel Leadership: Jimmy Taylor of IHG...

No Vacancy Live! ·

2025/07/12

In this episode of hashtag#NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Jimmy Taylor, VP Operations at IHG Hotels & Resorts, about what really drives long-term success in hospitality leadership. • Why being truly hashtag#authentic beats trying to fit a corporate script — and how that builds loyalty • How hiring “thoroughbreds” but managing them like donkeys damages culture and retention • The six A’s that shape Jimmy’s leadership style: accessible, accountable, approachable,

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06:00

Could a 4-Day Workweek Transform Hospitality? Rosen...

No Vacancy Live! ·

2025/07/09

Recorded during HITEC, #NoVacancyNews had the privilege of chatting with Michael Schubach Shubach from Rosen Hotels & Resorts to explore how #hoteltechnology, people-first thinking, and bold ideas could reshape the hospitality industry. ✨ Key highlights from our conversation: • Why Rosen is exploring a 4-day workweek with 5-day workweek pay as a real benefit of AI-driven productivity • How sharing automation gains with employees—rather than only owners—can build unmatched loyalty • Tackling class

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30:27

954: Inside Fairmont Hotel’s “Make Special Happen”:...

No Vacancy Live! ·

2025/07/08

✨ In this episode of hashtag#NoVacancyNews, Glenn Haussman and Anthony Melchiorri speak with Loay Nour, VP of Brand and Marketing at Fairmont Hotels & Resorts, about how a heritage brand keeps its edge by making every stay truly special. 🔑 Highlights you won’t want to miss: • Why Fairmont’s new campaign isn’t just hashtag#marketing—it’s a cultural movement within the company • The powerful role of storytelling and real-life legends like Thomas Wolfe in connecting with guests • How Fairmont

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54:29

Hospitality Design Legend Adam Tihany on Innovation,...

No Vacancy Live! ·

2025/07/04

Happy Holiday! Enjoy this best of episode from February. 🚀 What does it take to revolutionize restaurant and hotel design? Find out as we sit down with the legendary Adam Tihany, the creative force behind some of the most iconic hospitality spaces in the world! From working with Thomas Keller and designing world-class restaurants to shaping the future of luxury cruise ships, Tihany shares an unfiltered look at his journey, creative process, and the struggles behind the success. 🔹 Highlights from

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03:42

How Omni Hotels Rebuilt Their Entire Tech Stack (and...

No Vacancy Live! ·

2025/07/03

Recorded live during HITEC last month, Glenn Haussman and hashtag#NoVacancyNews talks with Deborah Stuempfig and Amy Jones from Omni Hotels & Resorts about what it really took to rebuild their entire hashtag#hospitalitytech stack—and why it’s transforming how they do business. 🧠 What you’ll learn: Why Omni decided to move away from running its own tech and partner with Oracle How strong change management and executive backing kept the project on track The real challenges behind the scenes—and

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25:16

953: Can BoB Reinvent Budget Hotels?

No Vacancy Live! ·

2025/07/01

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04:27

🎙 Turning AI Talk Into Action: Live from HITEC with...

No Vacancy Live! ·

2025/07/01

Recorded on the bustling HITEC show floor, hashtag#NoVacancyNews caught up with Jeff Borman of Ashford Inc. (and No Show, A Travel Industry Podcast) to unpack how AI in hashtag#hospitalitytech is moving from hype to practical strategy. Here’s what you’ll hear: ✅ Why this year’s conversations finally feel actionable, not just theoretical ✅ How hotel commercial leaders are using AI today to improve operations and guest connections ✅ The challenges of data ownership, privacy, and working across

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22:59

953: Redefining African Hospitality: Tribe Hotel’s...

No Vacancy Live! ·

2025/06/26

📍 Recorded studio-style, Glenn Haussman and producer Suzanne welcome Shamim Ehsani, co-founder of Tribe Hotel in Nairobi to #NoVacancyNews, who’s challenging the clichés of African #hospitality and revealing a bold, design-led approach to travel experiences in Kenya. 🌍 Here’s what you’ll hear: • 🏨 How Tribe Hotel helped lead the transformation of Nairobi’s hotel scene from colonial formality to contemporary cultural expression • 🎨 The Ehsani family’s dedication to art, architecture, and

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30:52

952: Elevating Hospitality: How Bolt Farm Treehouse...

No Vacancy Live! ·

2025/06/25

We’re back in our pre-recorded format! In this episode of hashtag#NoVacancy, I’m joined by Seth Bolt and Tori Bolt, founders of Bolt Farm Treehouse, who’ve created one of the most compelling hashtag#hospitality concepts in the country—where hashtag#guestexperience, design, and mission-driven leadership all come together in a powerful way. Doctor Prodcuer Suzanne cohosts. Special thanks to our advertiser: Actabl – Gives You the Power to Profit. Visit them at Actabl.com 🎧 What you’ll learn from

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10:29

From Bar Bills to Back Office: How Fintech Simplifies...

No Vacancy Live! ·

2025/06/25

At #NoVacancyNews we caught up with Amit Aghara, CTO of Fintech, to get a closer look at how they’re transforming invoice management for hoteliers — and it’s not just about #alcohol anymore. We broke down how Fintech streamlines the complex world of payments, regulations, and vendor management — all via automation and smart tech. 👀 Here's what you'll learn: * How Fintech built a two-sided network with over 8,000 alcohol distributors—and now hundreds of non-alcohol vendors too * Ways their

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403 results

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