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PODCAST

No Vacancy Live!

No Vacancy Live

No Vacancy is home to the hospitality industry"s top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

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All Episodes

04:50

How Wyndham Uses Experiences to Drive Direct Bookings

No Vacancy Live! ·

2026/04/13

Wyndham Rewards pushes beyond hotel nights into experiences, and Michael Shiwdin, Global VP of Loyalty at Wyndham Hotels & Resorts, explains why: engagement drives direct bookings, and direct bookings drive owner value. I talked with Michael at Wyndham Grand Rio Mar in Puerto Rico about how Wyndham Rewards Experiences works and what it means for hotels in the portfolio. 🌿 Members earn points on experiences through Viator, including activities like kayaking 🎟️ Wyndham partners with Ticketmaster and

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03:21

Hospitality Leadership Without the Fluff: Seek the...

No Vacancy Live! ·

2026/04/12

During hashtag#AAHOACON, I talked with James Ferguson🎉, author of Seek the Good and Celebrate., about why he wrote it, what he wants readers to take from it, and how he expects leaders to use it when the day gets messy. 🧠 He turns the message into a habit system—something you run, not something you quote 📖 He connects the book to his cancer journey and how it reshaped his perspective 🎉 The premise stays simple: seek the good, spot solutions faster, and celebrate more people 🏆 He talks

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05:48

Extended Stay Wins in Volatility: High Occupancy,...

No Vacancy Live! ·

2026/04/11

Greg Juceam is President and CEO of Extended Stay America as and he's successfully scaling Premier Suites in the middle of one of the hardest building environments we've seen in years. 🏗️ Greg launched Extended Stay America Premier Suites in 2021, and the company invested in the first 15 hotels as proof of concept—then built the franchising system so owners could scale it 📈 Premier Suites now sits north of 50 hotels and keeps climbing, and Greg expects 100 in the next few years 🤝 Greg leans on

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05:00

Hotel Investment in 2026: Why Buyers and Sellers Hit...

No Vacancy Live! ·

2026/04/10

Suraj Bhakta doesn't sugarcoat the moment. He sees a strong Q1, then watches geopolitics and travel costs squeeze demand again. No Vacancy is the official podcast of AAHOACON, and I talked with Suraj Bhakta of New Gen Advisory on the show floor about how owners react when the Fed shifts, travel gets expensive, and buyers and sellers hit pause. 📈 Suraj says he saw a strong first quarter, then geopolitical issues started weighing on activity ✈️ He points to Sun Belt impact: less Canadian and overseas

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06:17

Red Roof at AAHOACON: Growth Strategy, RIDE, and...

No Vacancy Live! ·

2026/04/09

Red Roof treats AAHOACON like the Super Bowl, and Matt Hostetler explains why: owners, franchisees, and partners all show up in one place. No Vacancy is the official podcast of AAHOACON, and I talked with Matt Hostetler, Chief Development Officer at Red Roof, about growth, franchisee support, and how Red Roof helps owners win when the economy tightens. 🚀 Growth strategy for 2026 and why multi-unit owners keep driving momentum 🤝 RIDE program Road to Inclusivity, Diversity, and Entrepreneurship with

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08:27

How Hotels Raise Guest Scores and Upsell Revenue...

No Vacancy Live! ·

2026/04/08

Sloan Dean put a number on it: Frontline Performance Group drove a 3–5% RevPAR lift in the hotels where he used it—so he expanded it across the portfolio. I brought in Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington and now a fellow podcaster, to kick off a 3-part series on how hotels activate the front line to grow revenue and improve the guest experience at the same time. 📈 Sloan shares what surprised him: he still saw lift even in hotels that

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02:48

MyPlace Hotels Hits 125 Properties: How They Keep...

No Vacancy Live! ·

2026/04/07

MyPlace just hit 125 properties. That milestone matters even more now, because extended stay keeps getting more competitive. During the Hunter Conference, I talked with Eric Myers, VP of Franchise Development at My Place Hotels, about how they keep growing, where they're expanding next, and what he sees heading into 2026. 🏨 Eric says MyPlace planted its flag in extended stay early—before everyone chased the category 🗺️ He shares the growth snapshot: openings in Arizona and California, plus

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14:49

Hotel Demand Shifts: Blowout Trips, Meetings, and...

No Vacancy Live! ·

2026/04/06

Bruce Ford keeps coming back to one idea: the next traveling economy will book and spend differently. He tracks the data as SVP at Lodging Econometrics, so he sees the shifts before they feel obvious. 📈 He talks "blowout trips" and experience travel, where guests spend big on the moment and stop sweating the room rate 🏨 He breaks down meetings demand: more meetings, smaller meetings, and a bigger need to capture total spend through #HotelOperations ⛽ He flags the cost ripple: diesel prices flow

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04:37

Adaptive Reuse That Pencils: Historic Tax Credits...

No Vacancy Live! ·

2026/04/05

The Lantern has been open four weeks, and Grey Raines already talks about it like a platform, not just another hotel. During the Hunter Conference, I talked with Grey Raines, CEO and Managing Partner of Raines Company, about what they're building next, why they've exited some management relationships, and why adaptive reuse keeps showing up in their deals. 🏨 Grey shares why The Lantern is mission-focused and how the partnership with the University of South Carolina shows up early 🏗️ He says the

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05:00

How AI Frees Up Hotel GMs and Sales Teams to Execute

No Vacancy Live! ·

2026/04/04

Justin Jabara, President of Meyer Jabara Hotels, keeps AI simple: give hotel teams time back so leaders spend less time buried in admin and more time actually operating. During the Hunter Conference, we talked about what that looks like in real life, plus why their growth focus shifts away from new builds and toward acquisitions and third-party management. 🤖 Justin frames AI as support, not stress—tools that help people operate better 📋 GM example: cut the report grind so GMs stay on the floor

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05:20

Customer Journey 6: Property-Level Execution

No Vacancy Live! ·

2026/04/01

Final chapter. In Chapter 6 of this CoralTree Customer Journey series, we take everything from the last five weeks and put it at the property level. Customer journey work only matters when a hotel team can execute it in real time. This chapter shows what that looks like on the ground. I talk with Curtis Bova, General Manager of Hotel Polaris, about how he turns guest journey strategy into real moments on property - from reading context clues at arrival to training teams for perceptive hospitality

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30:02

1026: How Women Advance in Hospitality: The Data and...

No Vacancy Live! ·

2026/03/31

Women enter hospitality at the same rate as men. Then the numbers thin out hard at the top. That gap isn't about "pipeline." It's about progression. Suzanne co-hosts #NoVacancyNews with me, and we talk with Emily Goldfischer of Her Tenure about the leadership study she and her team did with Forbes Travel Guide and what it reveals about what helps women advance—and what still gets in the way. 📊 Emily shares the benchmark: women lead 19% of Forbes Travel Guide partner hotels, and Her Tenure heard

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05:31

World Cup Demand Reality: The 60–90 Day Booking Window

No Vacancy Live! ·

2026/03/30

During the Hunter Conference, I talked with Ben Campbell, CEO of Hospitality America, about what he sees right now: demand pockets, the real booking window, and why operators need to get serious about data before AI forces the issue. 📈 Ben says South Florida Q1 is "crushing it" after a flat year ⚽ He expects World Cup momentum, but he keeps the booking window realistic—60–90 days 🌍 He watches international indicators, but he says it's still early 🤝 He says conferences work when you get outside

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39:44

Remembering Kirk Kinsell: Leadership Lessons That...

No Vacancy Live! ·

2026/03/29

We lost industry icon Kirk Kinsell this past week, and I wanted to re-share this 2024 conversation because it captures who he was and what he meant to many of us: a generous leader, a calm force in the room, and one of the people who helped shape the way this industry thinks about leadership and relationships. In this episode of Icons and Experts with my co-host Doug Artusio from the Extended Stay Lodging Association. Kirk doesn't do chest-thumping. He does substance. 🤝 Kirk talks about

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09:16

Hunter Hallway Talk: How Trust Turns Into Repeat...

No Vacancy Live! ·

2026/03/29

I ran into Wayne West III of Newport Hospitality Group during the Hunter Conference and asked what owners actually want from management right now—and what separates operators who keep getting repeat deals. 🤝 Wayne says trust and alignment with owners drives repeat business, because the first deal teaches both sides how to work together 🏢 Newport runs 37 hotels and keeps key disciplines in-house: accounting, HR, construction services, corporate engineering, commercial strategy, and ops ✈️ Wayne

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59:06

FNA 206: He's Been Here Arlotta

No Vacancy Live! ·

2026/03/29

Friend of the show CJ Arlotta returns to do some clever PR tricks to make people think Glenn, Craig and Doctor Producer Suzanne are actually funny over here celebrating Happy Hour to get the weekend started. Plus, Bruce Ford joins for added fun.

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06:13

Hotel Profitability in 2026: Work Every Line Item

No Vacancy Live! ·

2026/03/28

While I was at the Hunter Conference, I asked John Schultzel of Olympia Hospitality a simple question: where do you actually find profit when there's no silver bullet—just pressure everywhere? 💰 John starts with payroll, then works every other line item 💳 He calls out the hidden killers: credit card fees, insurance, deductibles, exclusions, coverage limits 💡 He talks energy the unsexy way: walk the building, manage lights, invest in tech only when it pays back 🤖 He sees hashtag#AI and

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22:36

1025: Aftershock to Farm-to-Fork: Sacramento's...

No Vacancy Live! ·

2026/03/26

Sacramento doesn't have a Golden Gate Bridge. So they built demand with experiences—and then proved it with room nights. For #NoVacancyNews, I talked with Mike Testa (President & CEO, Visit Sacramento) about how Sacramento positioned itself around farm-to-fork and then stacked events that drive real overnight stays from different customer groups. 🍽️ Mike explains why "farm-to-fork" fits Sacramento: food on your plate often gets harvested that morning 📅 He points people to Sacramento 365 as the

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03:58

Customer Journey 5: Turning Strategy Into...

No Vacancy Live! ·

2026/03/25

Chapter 5 of this 6-part CoralTree Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and touchpoints across the stay. A strong customer journey does not come from slogans. It comes from leadership decisions, team training, and operational discipline - and now you can see it in the guest-facing moments. I talk with Angela Berkey, VP of Customer Engagement at CoralTree Hospitality, about using guest preferences, local context, and property-level ideas

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05:50

1024: Hilton + Graduate: How the Brand Scales Without...

No Vacancy Live! ·

2026/03/24

Graduate has lived inside Hilton for a year and a half now, and the brand is growing without losing the personality that made it work in the first place. For #NoVacancyNews, I talked with Parker Henderson, the brand head for Graduate, at the Hunter Conference about what Hilton distribution changes, what owners should know, and how Graduate makes development easier with plug-and-play F&B concepts. 🏨 Parker says the 35 Graduate hotels thrive inside Hilton while keeping the brand's "unapologetically

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490 results

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