No Vacancy Live!

04:35

What Higher Interest Rates Mean for Hotel Deals

No Vacancy Live! ·

2026/10/06

Ryan Bosch of Arriba Capital joined me at The Lodging Conference to talk through one of the toughest parts of the hotel investment market right now: the numbers keep moving faster than the deals. Treasury yields jumped more than 100 basis points, refinancing got more expensive and buyers started reworking assumptions almost overnight. Ryan explains why that could slow acquisitions, push some owners toward a sale and put more pressure on hotel values as the market adjusts. At the same time, there's

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05:51

How Hotel Leaders Build Relationships at The Lodging...

No Vacancy Live! ·

2026/10/05

I'm at The Lodging Conference with Wayne West III, President of Newport Hospitality Group, and we get into something most people never really think about: how much value you can create from the conversations between the sessions. Wayne comes to events like this with a plan. He knows who he wants to see, what he wants to ask and where those conversations can sharpen the way he thinks about brands, competitors and the business overall. We also get into why he stays focused on adapting instead of

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05:51

Red Roof's Growth Strategy as Economy Hotels Gain Ground

No Vacancy Live! ·

2026/10/03

Consumers don't shop for "economy hotels." They shop for a price point, a product they like and an experience that works for them. That's a big reason I think Red Roof has an interesting opportunity right now. At its conference in Fort Lauderdale, the company laid out plans to grow Red Roof Plus+, the traditional Red Roof brand and HomeTowne Studios, while also strengthening RediRewards and putting more focus on lighting, personalization and the guest experience. My takeaway: as hotel rates keep

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13:33

Hotel Marinas Turn Boat Traffic Into Revenue

No Vacancy Live! ·

2026/10/01

A marina gives hotel owners another customer base without adding a single guestroom. Jeremy Parks, President of Trident Marine Group, joins me on No Vacancy to explain how boaters drive spending across restaurants, bars, pools, spas and other resort amenities. His point is simple: every marina slip creates another revenue-generating opportunity from people already arriving at the property. For #HotelOwners, that means looking beyond room count and thinking about how every asset on the property

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14:45

Hotel Staffing: The Talent Pool Hotels Keep Overlooking

No Vacancy Live! ·

2026/09/30

Hotels keep saying they can't find people. PRIDE Industries is showing them where to look. Darleyn Pazdel, SVP of Workforce Inclusion at PRIDE Industries, joins me on No Vacancy to talk about a workforce hotels still overlook: people with disabilities. PRIDE already puts this into practice across hospitality, including 56 employees with disabilities at Thunder Valley Casino Resort processing more than 3 million pounds of laundry a year. This isn't charity. It's #WorkforceInclusion tied directly to

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18:58

Inside HomeTowne Studios by Red Roof: Why This...

No Vacancy Live! ·

2026/09/29

There's a big difference between hearing about a hotel brand and actually getting inside one with the people building and operating it. I toured a brand-new HomeTowne Studios by Red Roof in Bradenton, Florida with Hiten Patel of Dhruv Management, which operates the hotel, and Matt Hostetler, Chief Development Officer for Red Roof. HomeTowne Studios is an extended-stay brand, and this tour gives us a closer look at what makes that model work. We get into the operating efficiencies, the lower-cost

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06:22

Hotel Marketing With AI: How My Place Hotels Competes...

No Vacancy Live! ·

2026/09/28

Last week at the My Place Hotels of America conference, I talked with Jeff Thomas, VP of Marketing, about how a smaller hotel company competes against brands with much bigger marketing budgets. Jeff says My Place started experimenting with AI back in 2022, using it to create visual content at scale, personalize marketing and improve how travelers find its hotels through ChatGPT, Gemini, Perplexity and other AI tools. His team tests aggressively, learns quickly and tracks revenue coming through

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02:50

Why Hotel Conversions Are Driving My Place Growth

No Vacancy Live! ·

2026/09/27

Glenn Haussman talks with Brian Quinn, Chief Development Officer at My Place Hotels, from the My Place Hotels of America conference about one of the biggest forces shaping hotel development right now: conversions. Brian explains why owners keep bringing conversion opportunities to My Place, how the company is expanding its development options, and how it protects the core My Place prototype while opening the door to more markets. They also get into guest demand, construction headwinds and why

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05:22

My Place Hotels: Growth, Leadership and the Next...

No Vacancy Live! ·

2026/09/26

Glenn Haussman talks with Sarah Dinger, EVP of Franchise Relations at My Place Hotels, from the My Place Hotels of America conference about Trend, the company's new conversion offering. Sarah explains how Trend gives owners more flexibility to adapt a property to its market while My Place keeps its original brand focused on a consistent prototype. They also talk about how Sarah supports operators, her work growing the AHLA Forward network from 200 to more than 1,000 people, and why she puts so much

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03:07

Inside My Place Hotels' Extended Stay Growth Strategy

No Vacancy Live! ·

2026/09/24

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34:41

Why Hospitality Leaders Must Stay Uncomfortable

No Vacancy Live! ·

2026/09/24

The minute you get too comfortable, somebody else passes you. Gary Hernbroth, author of Twist the Familiar, joins me on No Vacancy to talk about questioning how we work, how we lead and how we build relationships. His point is simple: confidence moves you forward, but comfort turns into complacency fast. That applies to careers, #HotelLeadership, sales and pretty much every part of #Hospitality. We also get into failure and why people who fall down, learn and adjust often bring more value than

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13:39

The Group Business Edge Hotels Keep Missing

No Vacancy Live! ·

2026/09/22

One in three room nights globally comes from meetings and groups, with 60% of that demand coming from small and medium meetings. Lukasz Dabrowski, SVP of Global Supplier Relations at HRS, joins me on No Vacancy to explain where that group business is hiding and how hotels are getting better at finding it. Companies are combining transient travel, meetings, groups and extended stays to better understand their total buying power, while better data is helping hotels spot demand faster and respond

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14:22

Is AI Getting Your Hotel Wrong?

No Vacancy Live! ·

2026/09/21

AI is starting to decide which hotels travelers see — and what it says about your property may not even be right. Michael Bennett, CEO of Cendyn, and Nicki Graham, CMO, join me on No Vacancy to talk about what happens when travelers start asking ChatGPT, Gemini and other AI tools where they should stay — and the information those tools return doesn't match what the hotel actually wants people to know. That's the drift problem. AI pulls from multiple sources, and once the wrong information starts

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44:29

Virtual Hotel Industry Happy Hour: Pet Peeves,...

No Vacancy Live! ·

2026/09/19

We've spent months asking one completely unnecessary but surprisingly important question: Which hotel pet peeve annoys us most? We started with 32. Now Always Hidden Lamp Switches and Water Pressure Roulette fight for the last spot against Outlet Desert in the championship round. Vote now on my LinkedIn page and help decide who gets there. https://lnkd.in/gaKZvpxu On this week's Friday Night Audit, Craig Sullivan, Dr. Producer Suzanne Bagnera, PhD, CHA, CED and I track the voting in real time,

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14:53

Relational Wellness Is Next Big Hospitality Trend

No Vacancy Live! ·

2026/09/17

I'm calling it now: Relational wellness is the next major hospitality trend. The opportunity is we're spending more time with screens and less time with each other. Hospitality reverses that by bringing people back together. My proof is the Evermore Orlando Resort, purpose-built for connection. Families and friends stay together instead of scattering across separate hotel rooms, with large homes, shared kitchens, big gathering spaces, private pools and room around the table for everyone. For years,

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14:41

How Hotels Use AI Without Losing Control of Guest Data

No Vacancy Live! ·

2026/09/16

Hotel employees already juggle enough. They don't need 10,000 system steps standing between them and the guest. Kevin King, CEO of Shiji Group, joins me on No Vacancy to talk about how #AI strips away that complexity so hotel teams spend more time focusing on hospitality. But Kevin keeps coming back to another issue: protecting the enormous amount of guest data powering all this technology. As hotels ask AI to do more, they also need to know exactly where that information goes and who gets access to

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04:12

How Hotels Cut Laundry Costs by 30%

No Vacancy Live! ·

2026/09/15

Hotels spend a lot of time and money dealing with linens, from buying and storing them to running equipment and making sure housekeeping always has what it needs. Bart Begley with Integrity Laundry Services joins me on No Vacancy to explain a different model: total linen management. Instead of owning the linens and managing the laundry operation in-house, hotels use a system that adjusts supply based on occupancy and keeps backup inventory available. Bart says some properties are seeing up to 30%

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31:53

They Turned a 12th-Century Monastery Into a Luxury Hotel

No Vacancy Live! ·

2026/09/11

Most people don't look at a 12th-century monastery in rural Umbria and think, "We should turn this into a hotel." Cathi Lutjens and Fred Kubierschki did. They left the corporate hospitality world, took a chance on an unlikely opportunity and created Vocabolo Moscatelli around a simple idea: build the kind of place people would travel specifically to experience. They shaped it around the monastery, the region, the food, the local culture and the kind of hospitality they wanted to create themselves

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13:30

Where Hotel Growth Is Happening Next

No Vacancy Live! ·

2026/09/10

The next wave of hotel growth won't look like the last one. Bruce Ford with Lodging Econometrics joins me on No Vacancy to look at how the global #HotelDevelopment pipeline is shifting — and where the industry's next big opportunities are starting to emerge. Conversions increasingly drive growth in mature markets, while new construction tells a very different story across Asia, the Middle East and other parts of the world. Bruce also makes a strong case for why India could become one of the most

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26:18

What Luxury Hotel Guests Really Want

No Vacancy Live! ·

2026/09/09

True luxury means not having to think about the details. Almando Rigby, general manager of Windjammer Landing in Saint Lucia, joins me on No Vacancy to explain why today's #LuxuryTravel guest expects a hotel to understand what they want before they ever have to ask. That creates an interesting challenge. Hotels now have more technology, data and AI at their disposal, but Almando argues that the most memorable #GuestExperience still depends on something much more human. His perspective on what

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