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PODCAST

No Vacancy Live!

No Vacancy Live

No Vacancy is home to the hospitality industry"s top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

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All Episodes

35:27

1009: Why Casino Resorts Now Compete Like Destination...

No Vacancy Live! ·

2026/01/29

Regional casino resorts don't win anymore by adding square footage — they win by designing experiences that keep guests longer and spending more. That's the focus of this episode of #NoVacancyNews. I'm joined by Kelly Devine, Principal and Partner, and Emily Marshall, Principal and Interior Design Leader at HBG Design, and guest host Dr. Suzanne Bagnera to talk about the evolution of regional gaming resorts and what operators should be paying attention to right now. We use Gun Lake Casino Resort in

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09:57

ALIS Day 2: Why Hotel Loyalty Only Works When Guests...

No Vacancy Live! ·

2026/01/28

Hotel loyalty gets talked about a lot. This conversation focuses on how it actually works. For this #NoVacancyNews, I spoke with Chris Hartley, CEO of Global Hotel Alliance, about what loyalty looks like when you stop chasing vanity metrics and start paying attention to repeat behavior, engagement, and direct bookings. Chris explains how GHA approaches loyalty across a global portfolio of independent brands — where cooperation matters more than competing for attention and where repeat stays tell you

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07:51

ALIS Day 2: Why Hotel Owners Aren't Making Big Moves Yet

No Vacancy Live! ·

2026/01/27

I'm still not at ALIS — snowstorms and airlines had other plans — but that doesn't stop the conversation. This episode of #NoVacancyNews brings Day 2 coverage straight from Los Angeles. Our roving reporter is Bruce Ford, SVP at Lodging Econometrics, reporting live from ALIS while I hold down the Haussman Resort Pool Club & Smokehouse under about 10 inches of snow. Bruce and I talk through what keeps coming up in conversations right now — not panic, not optimism, but a sense that the industry has

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06:27

Why Food & Beverage Has Become the Hotel Differentiator

No Vacancy Live! ·

2026/01/27

When rooms, tech, and amenities start to feel the same, hotels lean on food and beverage to differentiate — and that's the focus of this episode of #NoVacancyNews, recorded during ALIS. I'm joined by Phil Colicchio and Trip Schneck of Colicchio Consulting, talking from Los Angeles while I deal with snow back home. We talk about the pressure hoteliers feel around food and beverage right now — rising costs, operational stress, and the need to make restaurants work financially without turning them into

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29:38

1008: Why Apartment-Style Living Is Reshaping...

No Vacancy Live! ·

2026/01/27

As markets mature, they begin to specialize. That's something we're seeing more in extended stay and this episode of #NoVacancyNews shows the next stage of evolution when hotels borrow from apartment living and do it thoughtfully. I'm joined by Kate Thompson, Director of Commercial at Sage Hospitality Group, to talk about The Ann Savannah—an apartment-style hospitality concept built for guests who want independence without giving up service. The Ann offers fully equipped kitchens, multiple bedrooms,

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12:04

The ALIS Conversation Hotel Owners Are Really Having

No Vacancy Live! ·

2026/01/26

I didn't make it to ALIS this year thanks to a snowstorm — and Delta taking our pilot as we were boarding!! But we're not letting 2,500 miles get in the way of a little #NoVacancyNews content. Bruce Ford, SVP at Lodging Econometrics, is reporting from ALIS while I shovel snow back at the Haussman Resort Pool Club & Smokehouse. Bruce and I talk #hotel franchising trends right now: 🏗️: Why conversions continue dominating new development 💰: Why financing cash flow beats financing new construction 🏨:

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31:08

FNA 199: Craig Flees to Hawaii

No Vacancy Live! ·

2026/01/24

In TV we'd call this a filler episode. Craig is in Hawaii and we're sure he wants to be elsewhere. Plus we have no guest. Glenn claims he has some stories though while Suzanne shakes her head in disbelief. Tune and find out!

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15:47

1007: Why Sonesta Flattened Its Organization—and What...

No Vacancy Live! ·

2026/01/22

Building franchise relationships isn't about brand standards — it's about listening, flexibility, and time in the field. That idea sits at the center of this episode of #NoVacancyNews. I'm in Massachusetts at the global headquarters of Sonesta International Hotels, talking with Phil Hugh, Chief Development Officer. Phil walks through how stepping into the CDO role pushed him out of the office and onto the road for roughly 60 days, visiting properties, meeting with owners, and seeing firsthand what

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20:12

1006: How Authentic Hospitality Gets Delivered Every Day

No Vacancy Live! ·

2026/01/20

Luxury shows up in the small moments, not the marble — and that idea sits at the core of this episode of #NoVacancyNews. I spent time with Christophe Baraton, General Manager of Shutters on the Beach, to talk about what hospitality looks like when you lead from the property level instead of a spreadsheet. Christophe runs a 30-year-old beachfront hotel with deep roots in its local community, long-tenured team members, and guests who return because they feel known. We talk about leadership during

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01:05:52

FNA 198: The One Where We Try to Coury Favor

No Vacancy Live! ·

2026/01/17

Hotelier and comedian Alex Coury returns to join Glenn, Craig and Doctor Producer Suzanne to kick off the weekend with a hilarious (they wish) happy hour.

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31:34

1005: Why Hotel F&B Has to Lead With Story, Not...

No Vacancy Live! ·

2026/01/15

Hotel food & beverage doesn't fail because of trends — it fails when concept, design, and execution never fully line up. On #NoVacancyNews, I'm joined by Ami Alexander, Managing Partner at Barrel Aged Management, to talk about how #hotel #restaurants actually get built, refreshed, and kept relevant over time. Ami's background spans luxury hotels, global restaurant groups, and lifestyle brands, including time with Hakkasan, Sydell Group, Montage, and Pendry. That perspective shapes how she thinks

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25:55

1004: Food, Culture, and Leadership Inside a...

No Vacancy Live! ·

2026/01/13

Hotel food & beverage only works when culture, consistency, and leadership line up — and that's exactly what this #NoVacancyNews conversation explores. I'm joined by Greg McGowan, Regional Director of Food & Beverage for Kolter Hospitality and Executive Chef at Hyatt Centric Las Olas Fort Lauderdale, recorded on site in South Florida. Greg's path through country clubs, hotels, and leadership roles gives him a grounded view of what actually keeps F&B teams strong over time — especially in

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25:45

1003: How Resorts World Las Vegas Uses Technology...

No Vacancy Live! ·

2026/01/08

I did this one from the 66th floor Alle Lounge at Resorts World Las Vegas, with Shannon McCallum, VP of Hotel Operations, about how the property continues evolving four-plus years after opening. Resorts World operates more than 3,500 rooms across three brands -- Hilton, Conrad, and Crockfords -- all under one roof. That scale forces real decisions about technology, guest choice, and efficiency — especially when different guests expect very different experiences. Shannon walks through how the team

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31:00

1002: Why Beverage Trends Matter More Than Ever for...

No Vacancy Live! ·

2026/01/06

Beverage has moved from a supporting role to a real revenue driver in hotel F&B, and that shift isn't accidental. #NoVacancyNews I'm joined by Adrian Biggs, Director of Advocacy at Bacardi, to talk through what their latest global trends report reveals about how — and when — guests are actually drinking. This isn't guesswork. Bacardi builds this report using global ambassador insight, consumer research across multiple countries, and real operator behavior. The result is a clearer picture of where

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01:19:44

Friday Night Audit Flashback: Where This Whole Mess...

No Vacancy Live! ·

2026/01/02

Because it's STILL the holidays, I'm rerunning something that still makes me smile — episode one of Friday Night Audit. This show started in 2021, smack dab in the middle of COVID, when a lot of us in the hotel business felt disconnected, stuck at home, and spending way too much time on video calls. We also missed the best part of conferences: hanging out at the bar afterward, talking shop, telling stories, and laughing at how completely cuckoo this business can be. So we built Friday Night Audit

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47:53

Flashback to Just Before Everything Changed: A Live...

No Vacancy Live! ·

2025/12/29

This week, as I look back on podcasts that mattered to me over the last 10 years of No Vacancy and Rouse Media, I'm sharing some episodes that reflect where the industry — and all of us — actually were at the time. This one is difficult, but important. It's one of the first live shows we ever did, recorded just before COVID shut everything down. At that point, we were still learning what this virus was, how it spread, and what it might mean for travel and hotels. I went live on LinkedIn with Anthony

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13:44

What FIFA 2026 Really Means for Hotel Development

No Vacancy Live! ·

2025/12/23

Everyone talks about FIFA 2026 like it's a guaranteed win for hotels. The reality is more complicated. I connected with Bruce Ford of Lodging Econometrics to look at the actual hotel development, renovation, and conversion activity tied to FIFA host cities across the U.S., Canada, and Mexico — and to answer a question hoteliers ask every time a mega-event comes to town: Should you really build for this? On #NoVacancyNews, Bruce breaks down where hotels are being added, where renovations matter more

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06:48

Help Support Rock Out Myeloma — January 15

No Vacancy Live! ·

2025/12/22

I spoke with Allen Rolleri about his family's experience dealing with multiple myeloma, a rare and incurable form of cancer. The Rock Out Myeloma fundraiser takes place January 15, raising funds to support families facing the financial realities that come with long-term treatment. On #NoVacancyNews, Allen explains what the diagnosis meant in practical terms, how quickly his family had to learn about the disease, and why costs outside of medical bills often become part of the challenge. The

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56:10

FNA 196: Old Year, New Friends

No Vacancy Live! ·

2025/12/21

Happy Holidays! In our 2025 sendoff show Glenn, Craig and Dr Producer Suzanne welcome Raj Chudasama and Sara Pinto of M1Intel. They seem nice enough so the crew thought it would be fun to get to know them over some happy hour cocktails and some laughs to kick off the holiday season Friday Night Audit style.

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59:40

1001: Hospitality's 2025 Reckoning — And What Comes...

No Vacancy Live! ·

2025/12/19

We got something cool for episode 1001! Props to Katie Cline at the Skift Suite Success: Masters of Hospitality podcast for this one. I joined an end-of-year roundtable with some of the most thoughtful voices in hashtag#hospitality media to reflect on what actually mattered in 2025 and what could reshape 2026. Huge thanks to everyone who brought real perspective (and disagreement) to the table: 🎙️: Katie Cline — Suite Success 🎙️: Josiah Mackenzie — Hospitality Daily 🎙️: Zach Busekrus — Behind

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425 results

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