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PODCAST

SimpleBiz360™ Podcast

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

business entrepreneurship

All Episodes

1:00

When was the last time you gave customers something...

SimpleBiz360™ Podcast ·

2025/02/21

Well over 50% of our customers expect less service than our businesses advertise. Today could be the perfect time to start exceeding those customer expectations? Support the show

en-us

0:56

Are there leaders in your company that are afraid to...

SimpleBiz360™ Podcast ·

2025/02/18

Tough situations deserve leaders that don’t shy away from managerial duties. Maybe it’s time to take inventory on which managers avoid management duties because they fear confrontations! Support the show

en-us

1:00

When was the last time your company trained employees...

SimpleBiz360™ Podcast ·

2025/02/14

Societal trends are rapidly removing phone conversations from daily life. However, the phone is still important to the operation of many businesses. If you are one of these companies, maybe it’s time for some phone role-playing! Support the show

en-us

0:53

How much volunteer service does your company provide...

SimpleBiz360™ Podcast ·

2025/02/11

Are your customers receiving stewardship service without having to ask for it? Is it time to reexamine your CSR mindset? Support the show

en-us

1:00

Are customers truly happy with your level of customer...

SimpleBiz360™ Podcast ·

2025/02/07

When was the last time you actually asked a customer what they think of your products and services? The digital age is pushing us away from talking, or visiting with customer. Maybe it’s time for a REBOOT! Support the show

en-us

1:00

Is margin erosion chipping away at the profitability...

SimpleBiz360™ Podcast ·

2025/02/04

Imagine rarely measuring your actual production costs against the estimated costs on paper? Far too many businesses suffer from this lack of detail management. Don’t wait until year end to find out. We invite you to start measuring and managing today! Support the show

en-us

1:00

Imagine what your business would look like if you...

SimpleBiz360™ Podcast ·

2025/01/31

Getting into the weeds of business details is not sexy, or fun. However, customers love vendors that do the gardening to ensure seamless transactions. What say you?Support the show

en-us

1:00

How are you using situational observations to improve...

SimpleBiz360™ Podcast ·

2025/01/28

As we do life, continuous improvement ideas are all around us. How often do you dissect a situational observation, and then relate it to improving your business practices?Support the show

en-us

0:59

How many invoices is your company not sending? OMOQ #28

SimpleBiz360™ Podcast ·

2025/01/23

Not sending invoices is a spotty illness that affects many small, medium, and large businesses. Maybe this is the perfect time to do an invoice audit at your company. You might be surprised with the results!Support the show

en-us

0:47

What if an appetite for continuous improvement could...

SimpleBiz360™ Podcast ·

2025/01/20

Calculated profitability is usually much different than what actually hits the bottom line. Is it time for your company to investigate, and correct costly variances?Support the show

en-us

0:53

Does Your Company Have a Uniqueness That Stands Out...

SimpleBiz360™ Podcast ·

2025/01/16

Customers get sick of the same old…same old. Price…quality…delivery…blah…blah…blah! Consumers want differentiation, and they will pay for uniqueness. What attributes separate your company from the pack of competitors?Support the show

en-us

0:57

How Does Your Company Prove That Product and Service...

SimpleBiz360™ Podcast ·

2025/01/13

Many customers see through false, and exaggerated claims. Becoming a truth detective is a common practice for consumers who have been burned too often. How does your company prove claims?Support the show

en-us

1:00

What Does It Cost Your Business When You Betray...

SimpleBiz360™ Podcast ·

2025/01/09

Bad transactional experiences often result with customer defections. Are potential repeat customers never coming back for seconds? If so, how are you going to fix it?Support the show

en-us

0:59

Are Sincere Apologies Part of Your Customer Service...

SimpleBiz360™ Podcast ·

2025/01/06

Humility is a trait that customers don’t often see from companies. How often do you eat some humble pie, and actually apologize to a customer when you made a mistake?Support the show

en-us

1:00

Would Customers Describe Your Company as Careful, or...

SimpleBiz360™ Podcast ·

2025/01/02

The epicenter of the Experience Economy is how well we respect customer time. To be good stewards of customer time, we must be doctors of detail, and we need to put customer needs above our own. How do customers score your level of care?Support the show

en-us

1:00

Is Your Customer Service Managed by Personality, or...

SimpleBiz360™ Podcast ·

2024/12/30

The Experience Economy begs companies to understand what customers want, need, and deserve. If we believe this, then why do so many companies operate without customer service protocols, or training?Support the show

en-us

0:49

How Often Do You Sweep Business Issues Under the Rug...

SimpleBiz360™ Podcast ·

2024/12/26

Systemic problems often have roots in unmanaged issues. Sometimes this becomes a pattern that appears in many areas of the business. How is this affecting your customers? Better yet, how is this affecting your bottom line?Support the show

en-us

0:53

Do You Ever Avoid Managing an Issue Because You Think...

SimpleBiz360™ Podcast ·

2024/12/23

Out of fear, leaders often select to ignore tricky situations. Why? Because they mislabel the mess as a possible confrontation, when in reality, the adversity is an opportunity to put management skills to work! Support the show

en-us

0:43

Does Your Company Promote a Different Experience Than...

SimpleBiz360™ Podcast ·

2024/12/19

How often does your company check to see if marketing, social media, sales, and service are on the same page? In other words, does the picture in your menu match what the kitchen delivers?Support the show

en-us

0:48

Does Corporate Internal Language Match...

SimpleBiz360™ Podcast ·

2024/12/16

Is your company casting a cryptic net by confusing customers with internal jargon they are unfamiliar with? If so, then maybe it’s time to get everyone on the same page!Support the show

en-us

398 results

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