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PODCAST

SimpleBiz360™ Podcast

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

business entrepreneurship

All Episodes

0:56

Are you consistently following up and following...

SimpleBiz360™ Podcast ·

2026/02/02

After 35 years of tracking bad customer experiences, the lack of these two actions are the bedrock of buyer dissatisfaction. Period. End of Story. You want a more profitable bottom line? Do you want to stay in business for the long haul? Do you want customers to come back for more? Deliver on these two actions and most of your problems will be solved. Support the show

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0:52

How do you get the best return on continuous...

SimpleBiz360™ Podcast ·

2026/01/29

The best return happens when companies aim their improvements at customers. Buyers have a keen awareness of which companies prioritize customer satisfaction over company profitability. The best companies know that happy customers will lead to healthy bottom lines. Where are your improvements aimed at? Support the show

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0:59

Are you humble enough to pursue continuous...

SimpleBiz360™ Podcast ·

2026/01/26

The common thread of championship athletic teams is humility. At a certain point, once the collective team becomes humble, the real improvement and growth starts. Without that humility, the teams will never achieve the ultimate goal of a championship. It’s no different in business. If we want to succeed, and grow as businesses, the collective personnel must become humble enough to pursue improvement. Are you humble enough? Support the show

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0:59

Are you making decisions based on your perception, or...

SimpleBiz360™ Podcast ·

2026/01/22

Sadly, customer perception molds customer reality. This reality may not be true, but to the customer, it is their reality. If companies want to create better customer experiences, it behooves the company to understand the various realities customers are seeing, feeling and receiving. If you have never jumped into the customer shoes to experience your product/service, now might be the perfect time to do so. While your at it, get behind their keyboard, wear their glasses, and sit in their chair...

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0:52

Are you substituting raw materials without getting...

SimpleBiz360™ Podcast ·

2026/01/19

Companies can lose BIG money when they deliver a product that looks, and feels inferior to the original sample. This happens all too often. Why? Companies want to pad profitability by using cheaper raw materials for the order fulfillment production. Is your company doing this? If so, maybe it’s time for an integrity-driven approach to filling customer orders? BTW…the example in this video created a $696,000 loss for the manufacturer!!! Support the show

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0:59

Do you carry the tools of your trade on a daily...

SimpleBiz360™ Podcast ·

2026/01/16

Many of us split our work week between our homes and company offices. Trade professionals transition from job to job in the same day. Each of us has common tools of our trade to work quickly and efficiently. However, many of us come to a work location without the necessary tools to perform our duties. Is this fair to our employers? Is it fair to customers? What about our associates and team members? Is it time to repack your backpack or car to make sure you have what you need to do your job? ...

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0:56

What’s in it for you? OMOQ - Invitation

SimpleBiz360™ Podcast ·

2026/01/12

We invite you to follow us for two minutes per week. With a small weekly investment of 120 seconds, you will come away with two business questions designed to stimulate your thoughts about how to improve customer satisfaction. Follow. Like. Share. Support the show

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0:59

Do you read emails that come with attachments? OMOQ #128

SimpleBiz360™ Podcast ·

2026/01/08

I could pay for a weekend at a ski resort If I had a dollar for every time a business associate printed an attachment, but ignored the email it came with! The accompanying emails often contain special instructions, requests, conditions, or previous agreements that act as addendums to the attachment. Are you training your associates to pay attention to both components of correspondence they receive? Support the show

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0:58

Does your ordering process cater to DIY buyers? OMOQ...

SimpleBiz360™ Podcast ·

2026/01/05

Many buyers prefer to order products and services independent of interacting with customer service personnel. Does your order entry process service “do it yourself” purchasing? Support the show

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0:59

Are your product catalogs informative or...

SimpleBiz360™ Podcast ·

2026/01/01

Can your customers effectively order product from your catalog? Or, do your customers have to go on a hunt and peck internet search to gather the information they need to place an order, just because your catalog is not informative enough? If you are making customers go through more investigating to order, then it is time for the marketing department to wakey-wakey! Support the show

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0:55

Are you seeing what the customer is seeing? OMOQ #125

SimpleBiz360™ Podcast ·

2025/12/29

Perception is a two-sided coin, but only one side truly matters! Does customer perception matter to your company? Some executives are blinded by self-pats on their backs while delivering mediocre service. Are your eyes opened to the cruddy service your customers are getting from you? Time to wakey-wakey! Support the show

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0:56

When was the last time you gave a customer something...

SimpleBiz360™ Podcast ·

2025/12/26

Giving something extra is another way of expressing customer appreciation. L’agniappe is a Cajun expression that labels a mindset of giving something extra. To the Cajun culture, it is a conscious mindset that encourages usage. The trick is to provide this “extra” something without the recipient asking for it. What about you? How well do you deploy L’agniappe? Support the show

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0:59

Did you ever explore the power of writing handwritten...

SimpleBiz360™ Podcast ·

2025/12/23

The reality is that 80% of handwritten notes will get thrown away. The remaining 20% will quietly love them, save them, cherish them , or reciprocate by responding back. This applies to customers, spouses, kids, grandkids and friends. I would much rather put a smile on the 20% audience who appreciates receiving a heartfelt message. What about you? We invite you to go a little “old school” by exploring the magic of handwritten notes. Support the show

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0:47

Do you thank customers for their business? OMOQ #122

SimpleBiz360™ Podcast ·

2025/12/18

Expressing appreciation is a dying principal in modern business. There is no way around this. Saying THANK YOU to customers is all but dead. An expression of appreciation on a paper, or text receipt is not making any customer feel warm and fuzzy. When are you going to pick up the phone, write a handwritten note, or send some chocolates to a customer? Support the show

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0:50

Do your customers receive answers to why they are...

SimpleBiz360™ Podcast ·

2025/12/15

Why? Why? Why? In my 35 years of doing business, whenever there are problems, customers always want to know why. However, so many vendors get a failing grade when it comes to answering this simple question. If you want to make customers really happy, start telling them why there are issues with their orders…don’t just tell them there are issues. The main question on their mind is why. When will you start providing answers to the most prevalent question in business? Support the show

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0:59

Do you respond to customer inquiries when they need...

SimpleBiz360™ Podcast ·

2025/12/11

Customers defect after they have endured enough doses of la-di-da service. Time is the currency of the Experience Economy. When customers sense the violation of their time, they usually say goodbye to that vendor. It is simply their way to punish bad service. Where is your company in this cause and effect equation? Is it time to revise your service mindset? Support the show

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0:58

Would you describe your customer service mindset as...

SimpleBiz360™ Podcast ·

2025/12/09

What would customers say if you asked them what they thought of your customer service? Would they describe it as a lackadaisical approach to servicing orders, or a professional, well oiled machine? Talk to your customers. Be your customer. Find out what they think, and then throw away the Ladida approach and exchange it for a buttoned up approach. What say you? Support the show

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0:54

Do you write business correspondence in complete...

SimpleBiz360™ Podcast ·

2025/12/05

Business is looking and feeling too casual these days. We operate at WARP speed, cutting corners, multitasking constantly. Then, amidst all this chaos, we partially answer questions with cryptic, text abbreviations. Our associates, or customers often ask us 2,3 or 4 questions at once, and then we go on to answer in unintelligible, short-hand quips that have tons of grey area, and, we only answer one of the multiple questions. This leads to misinterpretation, mistakes ensue, customers defect, ...

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0:59

Do you invest time in learning about your employees?...

SimpleBiz360™ Podcast ·

2025/12/03

What if we became Chief Encouraging Officers at the office? Most of us spend more time working than we do with our own families. As a result, the workplace often takes on the role of our second family. Knowing this, why don’t more leaders adopt a mindset of knowing employees by name, and knowing a little about their families? Maybe your employees are going through something, and encouragement could help their situation. We invite our audience to start knowing more about their employees. Try b...

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0:50

How well do your inter company silos communicate with...

SimpleBiz360™ Podcast ·

2025/11/27

Intercompany divisions, often pursue goals, and objective specific to their operational structure. However, lost in the shuffle, is tying all the divisions together, so that everyone works in a harmonized effort to satisfy the customer. Are your internal divisions pursuing divisional success over total customer satisfaction? It’s a fair question that many companies need to answer. How about your company? Support the show

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397 results

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