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PODCAST

SimpleBiz360™ Podcast

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

business entrepreneurship

All Episodes

0:46

Are you in the habit of identifying problems along...

SimpleBiz360™ Podcast ·

2026/04/22

Business issues that have no immediate solutions are rather common. What’s uncommon are vendors that meet problems with multiple solutions that are ready to plug and play. No one likes to hear about problems unless they can also hear about remedies. We encourage you to find ways to be a remedy centric company who focuses on creative problem-solving. Support the show

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0:44

How much value does your company place on providing...

SimpleBiz360™ Podcast ·

2026/04/17

Often times we overlook the significance of providing customers with voluntary updates. Information is KING. Information is powerful. The value of putting customers at ease is hard to quantify, because it is almost priceless! Demonstrating good order stewardship is proving that you care about the customer’s money. If an apple a day keeps the doctor away, then information given away, keeps your customers happy today. Support the show

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0:59

Is it finally time to stop telling customers what...

SimpleBiz360™ Podcast ·

2026/04/14

“Tell them what they want to hear to shut them up!” “Keep the deal rolling…tell them what they want to hear.” “Don’t lose the deal…tell them whatever you want…just don’t lose the deal.” “I don’t care what you tell them…they better not cancel the deal.” Do these lines sound familiar? If so, take a look at how many customers got a line of BS from your company similar to the previous quotes. Customers are smart…much smarter than we care to admit. Today is a GREAT day to stop the BS, and start te...

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0:52

Is authenticity part of your customer facing business...

SimpleBiz360™ Podcast ·

2026/04/10

If you want to win over millennial and and Gen Z buyers, being authentic is essential for vendors. Be real. Be genuine. Be transparent Be honest. Be humble. Support the show

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0:45

Are your customer facing personnel made up of doers,...

SimpleBiz360™ Podcast ·

2026/04/07

Customers want vendors who are primarily classified as doers. Customers want orders to flow seamlessly. They want action. They don’t want lip service, they don’t want clever schemes, they don’t want blame shifting… They just want vendors who do what they say they’re going to do. Ready. Set. Go. Support the show

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0:50

When was the last time you read a book about...

SimpleBiz360™ Podcast ·

2026/04/03

Imagine reading one business skill-building book with a goal of obtaining three take-aways? Imagine doing this once a month for 12 months? With 36 new skills sets in one year, imagine the goals you could achieve, the raise you could get, or the new job you could obtain? Skills are transferrable from one job to the next. It all starts by cultivating a mindset to acquire new business skill sets! If you don’t know where to start, then we suggest you start With Dale Carnegie’s book entitled “How ...

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0:59

How often do you talk to your customers? OMOQ #150

SimpleBiz360™ Podcast ·

2026/03/31

Our fast-paced business world is moving further away from this principle. What would happen if we made a deliberate effort to talk with our customers? It's a simple question about a lost art! We encourage you to carve out some time to bond with your customers. They will love it, and you will pick up many, many ideas that can be used for continuous improvement! Support the show

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0:49

Is role playing a significant part of your customer...

SimpleBiz360™ Podcast ·

2026/03/27

Imagine a high school football team that never practices, and only shows up to the games. They would be a disaster. Now replace the football team with your customer service team. Why do we let customer service reps play the game, without practicing with them to ensure they are creating positive customer experience experiences? Role-playing is like practicing. It is essential for success. When will you start role-playing with your team? Support the show

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0:52

Are you managing customer experiences for your...

SimpleBiz360™ Podcast ·

2026/03/24

Business is a two sided coin. One side is what you sell. The other side is how you sell it. Each side of that coin creates customer experiences. Is your company actively dissecting all of the experiences you create? Are you sometimes overlooking the “how you sell” side of your business? Support the show

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0:55

Do you identify and manage customer touch points?...

SimpleBiz360™ Podcast ·

2026/03/20

Transactions have routine components that are common with most every sale. Many of these components involve interaction with the customer. These are commonly called touch points. Do you know how many touch points are in your routine selling process? Do you manage your team for successful outcome with each touch point? If your answer to both questions is no, maybe it’s time to explore improving your customer experience deliverables as a series isolated events, rather than an overall purchasing...

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0:52

Does your company aim at exceeding customer...

SimpleBiz360™ Podcast ·

2026/03/17

Customers can sense when companies are setting the service bar at a bare minimum. The companies that aim higher elevate the customer experience, and will benefit from an abundance of repeat and referral business. Avoid being “run of the mill” and aim at delivering exceptional customer service. Support the show

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0:59

Do you make changes to your company before, or after...

SimpleBiz360™ Podcast ·

2026/03/13

One of the hallmarks of top tier companies is to anticipate the wants, and needs of customers. if your company routinely assesses the necessary components of customer success, you will always be one step ahead of creating bad experiences. Anticipating customer desires is a well-constructed pathway to ensuring favorable deliverables, and levels of customer satisfaction that exceed buyer expectations. Support the show

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0:48

What are 1% multipliers, and how do they work? OMOQ #144

SimpleBiz360™ Podcast ·

2026/03/10

Sometimes a series of small changes help you deliver better customer satisfaction , rather than making wholesale, sweeping changes. When was the last time you sat down to identify 10 or 15 improvements you could make on your website? When was the last time you challenged the wording of your website? When’s the last time you tried to modify your procedures to make it easier for the customer? Imagine implementing 10 or 15, one-percent changes within 24 hours? These can become small force ...

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0:58

How can they use of courtesy communication improve...

SimpleBiz360™ Podcast ·

2026/03/06

Voluntary communication from the vendor is a display of good stewardship in action. Customers want to know that their money is being spent wisely. Vendors demonstrate good stewardship by sending voluntary information designed to educate, inform and equip customers with helpful updates about their transaction. Do you want more repeat and referral business? Courtesy communication is a great tool to help you achieve that goal. Support the show

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0:58

Do you confirm verbal conversations with written...

SimpleBiz360™ Podcast ·

2026/03/03

After decades of consistently baking up conversations in writing, I let my guard down one time in December. The lack of written confirmation came back to cause me painful issues in February. Do you confirm the details of critical conversations in writing? If not, maybe it's time to start. A two-minute email could save you thousands of dollars! Support the show

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0:58

Do you ever pursue quiet time to reflect on business?...

SimpleBiz360™ Podcast ·

2026/02/27

Turn the noise off, leave the electronics home, find a place to think… and continuous improvement ideas will pop up everywhere. You just need to quiet the noise, search your mind, reflect on possible improvements, and then write them down. It can be therapeutic and refreshing at the same time. Our minds are amazing creations, and we really see what they can produce when we search and listen. How about you? Do you ever search your mind in total quiet, and with a pen and paper nearby! Try it. T...

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0:54

Are you an effective room reader? OMOQ #140

SimpleBiz360™ Podcast ·

2026/02/24

Football quarterbacks often call audibles because they read the playing field and see something that could damage their play calling. We are no different in business. Sometimes we need to call an audible in order to reshape our approach to something we see when we read the room. Do you read the room routinely? Do you sometimes reshape your approach after reading the room? Support the show

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0:57

Why do 91% of bad buying experiences result in the...

SimpleBiz360™ Podcast ·

2026/02/20

The short answer is customer feelings. The day has come and gone, where product and services stand on their own merits. In today’s economy, businesses must be keenly aware of how they are making their customers feel. If you’re not managing this mindset, it’s time to giddy up, and address the 800 pound elephant in the room. Support the show

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0:46

Are you saving customers time, or are you wasting...

SimpleBiz360™ Podcast ·

2026/02/17

Time is money. Time is short. Time is a precious commodity to a business. What are you doing to reduce the time and toil customers have to spend doing business with you? Maybe it’s time to look for ways to save your customers more of their precious time? Support the show

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0:50

Is your company majoring in the minors? OMOQ #137

SimpleBiz360™ Podcast ·

2026/02/13

Mature companies often find themselves saddled with internal squabbling about issues that are actually quite insignificant. If this is happening to your company, you are inadvertently taking your eye off the customer ball. Maybe it’s time to revisit your roots, and fall back in love with focusing on some of the major issues that can create good customer experiences. Support the show

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419 results

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