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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:18:01

AI's Jagged Age: Memory Limits, Retrieval Bots, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/13

AI models have a defined memory ceiling, which is reshaping the ongoing debates surrounding copyright and data privacy. Recent research from Meta, Google DeepMind, Cornell, and NVIDIA reveals that large language models have a fixed memorization capacity of approximately 8.6 bits per parameter. This finding clarifies the distinction between memorized data and generalized knowledge, indicating that larger datasets do not necessarily lead to increased memorization of specific data points. This

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00:14:41

Microsoft 365 Copilot's Security Flaw, AI in...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/12

Microsoft 365 Copilot has been identified as having a significant security vulnerability known as Echo Leak, which allows hackers to access sensitive information without user interaction. This zero-click exploit was discovered by AIM Security after three months of reverse engineering the software. Although Microsoft claims the issue has been addressed and no customers were affected, experts warn that this flaw reflects deeper security concerns in AI systems, reminiscent of vulnerabilities seen in

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00:17:14

O3 Pro's Launch, Reddit's Lawsuit Against Anthropic,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/11

OpenAI has launched the O3 Pro Artificial Intelligence model, which focuses on delivering enterprise-grade accuracy and enhanced tool integration, albeit at a higher cost and slower response times compared to its predecessor. The O3 Pro model is designed for complex inquiries where precision is prioritized over speed, making it particularly appealing to businesses and developers. However, the pricing structure, set at $20 per input and $80 per output, may limit access for smaller businesses and

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00:14:20

PAX 8's AI Solutions, Apple's Developer Access,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/10

PAX 8 has announced the development of the first Managed Intelligence Toolkit, set to launch in 2026, aimed at empowering managed service providers (MSPs) to deliver AI solutions at scale to small and medium-sized businesses. This toolkit will integrate various Microsoft technologies, enabling MSPs to orchestrate automation for their clients. Scott Chason, CEO of PAX 8, emphasized the evolution of MSPs from managing infrastructure to managing intelligence, positioning them as architects of digital

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00:16:22

U.S. Job Growth Declines, Windows 11 Stagnates, Cyber...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/09

U.S. hiring continues to show modest growth, with the Bureau of Labor Statistics reporting an addition of 139,000 jobs in May, surpassing economists' expectations. However, the unemployment rate remains steady at 4.2%, marking a prolonged period of stagnation. Revisions to previous months revealed a combined loss of 95,000 jobs, raising concerns about the overall health of the labor market. While wage growth remains consistent at 3.9%, sectors such as healthcare and leisure are thriving, whereas

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00:25:12

AI in Managed Services: Strategies for MSPs to Thrive...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/08

Stephen Hinch, an expert in managed services and author of "Winning Through Innovation," discusses the challenges and opportunities for innovation within the corporate business model, particularly in the managed services provider (MSP) sector. He highlights the "curse of the corporate business model," where large corporations prioritize predictable profits over disruptive innovation. This focus often stifles creativity and risk-taking, leading to a reliance on incremental improvements rather than

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00:37:41

AI's Impact on IT Management: Navigating Microsoft...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/07

Elliot Hyman, CEO of the Lyra Technology Group, joins Dave Sobel to discuss the evolving landscape of IT management, particularly in light of Microsoft's new Windows Update orchestration platform. This initiative allows app developers to integrate their update processes into the Windows 11 framework, creating a more unified and controlled update experience similar to that of mobile operating systems like iOS. Hyman emphasizes that while this could streamline the user experience, it may also pose

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00:18:27

Sherweb Launches Portal for MSPs; AI Pricing Evolves...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/06

Sherweb has launched a white-label self-service portal aimed at empowering managed service providers (MSPs) and their clients by streamlining operational tasks. This innovative platform enables clients to manage their technology licenses, subscriptions, and payments independently, reducing the need for service providers to handle routine inquiries. According to Rick Stern, Senior Director of Platform at Sherweb, this autonomy not only expedites the resolution of simple requests but also allows MSPs

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00:14:50

AI Drives MSP Success, U.S. AI Governance Changes,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/05

New data reveals a significant divide in the managed service provider (MSP) landscape, with AI and infrastructure maturity emerging as key factors distinguishing high-growth MSPs from their lower-growth counterparts. A report from JumpCloud indicates that while 89% of MSPs saw revenue growth in 2024, only 22% achieved high growth, defined as an increase of over 20%. Successful providers are characterized by their willingness to adopt new technologies and integrate artificial intelligence into their

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00:14:50

NWN's InterVision Deal, Empath's Insider Funding, AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/04

NWN Corporation has acquired InterVision Systems, a managed services provider known for its innovative IT solutions and a strong partnership with Amazon Web Services. This strategic acquisition aims to enhance NWN's offerings in customer experience, cybersecurity, and intelligent infrastructure, solidifying its position in the North American technology market. With the addition of 1,600 new accounts and approximately $470 million in sales, NWN is set to significantly improve its market presence and

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00:15:36

AI Certification for MSPs Debuts as ConnectWise and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/03

ConnectWise has launched a unified MSP platform and an ASIO-powered professional services automation (PSA) solution at their IT Nation Secure event. The new offerings aim to streamline operations for managed service providers (MSPs) by providing features such as unified log management, automated alert triage, and customizable dashboards. The ConnectWise Pro package bundles essential tools into a single contract, allowing partners to choose flexible pricing models. This strategic move is designed to

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00:14:21

PC Market Growth Driven by Tariffs; AI in Customer...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/02

ConnectWise has confirmed it was the target of a cyber attack by a nation-state threat actor, affecting a small number of its ScreenConnect customers. The company has since patched the software and implemented enhanced monitoring measures to secure its environment. This incident highlights the increasing targeting of remote monitoring and management (RMM) tools by advanced threat actors, particularly from Russian and Chinese intelligence services. The breach, occurring shortly before the IT Nation

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00:19:47

Maximizing Efficiency: How T2 Group Uses Hybrid Agile...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/06/01

Kevin Torf, co-founder and managing partner of T2 Group, discusses the unique approach his organization takes in delivering technology solutions to the healthcare industry. T2 Group focuses on providing a comprehensive set of services, including professional consulting, managed services, contact center operations, resource management, and software development. With a team of around 100 employees, T2 Group has established long-term relationships with major healthcare providers across the United

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00:44:36

The Future of IT: Agentic AI, Market Readiness, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/31

Two powerhouse experts, Ryan Morris and Jay McBain, join host Dave Sobel to discuss the emerging landscape of agentic AI, exploring the balance between hype and reality. They delve into the implications of AI technologies, particularly in the context of IT service providers and managed services. The conversation highlights the recent launch of Atera's autopilot feature, which claims to autonomously handle a significant portion of level one support tickets, raising questions about market readiness

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00:15:59

AI Security Risks Rise as IT Leaders Expand Use;...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/30

A recent report from SailPoint reveals a significant contradiction in the IT sector: while 96% of IT professionals view artificial intelligence agents as a security risk, an overwhelming 98% still plan to expand their use within organizations over the next year. The study highlights that although 84% of respondents currently utilize AI agents, only 44% have established governance policies for their behavior. This lack of oversight is concerning, especially as 80% of respondents reported that these

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00:12:23

MSPs on Alert: DragonForce Ransomware, ScreenConnect...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/29

DragonForce has emerged as a significant threat actor in the cybercrime landscape, targeting vulnerabilities in the SimpleHelp remote monitoring and management tool to execute sophisticated ransomware-as-a-service attacks against managed service providers (MSPs). Recent incidents have highlighted how attackers exploited known vulnerabilities, including path traversal and privilege escalation issues, to deploy DragonForce ransomware, which involved exfiltrating sensitive data and employing double

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00:13:31

AI Errors in Law, Databricks' AI Databases, Zoom's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/28

AI's increasing presence in the legal field is raising significant concerns, particularly regarding the accuracy of information generated by these systems. Judges have reported a notable rise in AI-generated inaccuracies, with 23 instances of fake legal citations identified since May 1st. Legal data analyst Damien Chartland has documented 120 cases where courts recognized AI's hallucinations, which include fabricated legal quotes and non-existent authorities. This trend indicates a shift in

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00:14:33

AI Ethics Alarm: Anthropic's Claude Four Sparks...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/27

Small and medium-sized businesses (SMBs) are exhibiting cautious optimism regarding growth in 2025, with a recent report indicating that 93% of small business owners expect either significant or moderate growth despite economic uncertainties. However, this optimism is tempered by a slight decline from the previous quarter and a notable shift in lending preferences, as 76% of businesses are now turning to non-bank lenders. Additionally, while many businesses are adopting artificial intelligence (AI)

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00:38:54

API Security: Indirect Prompt Injection Threats and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/24

API security has evolved from being primarily an infrastructure issue to a complex challenge centered around language and design flaws. Jeremy Snyder, CEO of Firetail, discusses the findings from their latest state of API security report, emphasizing the alarming rise of indirect prompt injection as a significant threat in AI-integrated systems. As APIs underpin much of modern application architecture, understanding how they function and the potential vulnerabilities they present is crucial for

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00:18:29

AI Breakthroughs: Claude Opus 4, OpenAI's $6.5B Deal,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/05/23

Anthropic has launched its latest AI models, Claude Opus 4 and Claude Sonnet 4, which are designed to enhance coding capabilities and problem-solving skills. Claude Opus 4 is touted as the most powerful model to date, capable of autonomously handling long tasks for several hours and outperforming competitors like Google's Gemini and OpenAI's models in coding tasks. The new models also feature improved accuracy, with a 65% reduction in the likelihood of taking shortcuts compared to their predecessor,

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1,764 results

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