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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:13:41

Supply Chain Risk Designations Are Reshaping Federal...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/03/03

The episode centers on the federal government's evolving approach to AI vendor governance, underscored by the recent directive from President Donald Trump for federal agencies to halt the use of Anthropic’s AI technology. This shift follows the Pentagon’s termination of its relationship with Anthropic over the company’s refusal to relax contract restrictions around citizen data and autonomous weapons, ultimately resulting in Anthropic being designated as a “supply chain risk” by Defense Secretary

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00:12:49

Hardware Cost Volatility Forces MSPs to Reprice...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/03/02

Enterprise IT spending is projected to reach $4.5 trillion by 2026, but this growth is concentrated in software, cloud services, and AI infrastructure for large organizations, according to HG Insights and Omdia research cited by Dave Sobel. The system integration market is positioned to approach $950 billion in 2025, with enterprises working with an average of 6.3 technology partners. A substantial surge in AI-optimized server sales, as reflected in Dell Technologies’ reported 342% year-over-year

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00:19:15

Cybersecurity Distribution and Shared Risk Models:...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/03/01

The episode centers on the evolving responsibility and risk allocation within cybersecurity distribution, with particular focus on Exclusive Networks’ approach. Jason Beal, as president of Exclusive Networks North America, outlines their emphasis on a technical workforce, maintaining a 1:3 ratio of engineers to sales representatives. This structure is positioned to address the increasing complexity of cybersecurity and the demands faced by service provider partners, aiming to support solution

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00:14:08

Anthropic Refuses Pentagon AI Demands; Burger King's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/27

Anthropic’s refusal to remove safeguards against mass domestic surveillance and fully autonomous weapons in its interactions with the Department of Defense establishes an explicit boundary on the use of AI in federal contracts. The company cited specific civic and legal risks, emphasizing that current AI systems are not reliable enough for autonomous weapon deployment and warning that government pressure on vendors to bypass statutory constraints poses broader accountability issues. This underscores

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00:13:58

Pentagon Pressures Anthropic for AI Access; VMware...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/26

The episode’s central development is the ongoing dispute between the U.S. Department of Defense and Anthropic regarding Pentagon demands for unrestricted access to Claude, Anthropic’s AI model. According to Dave Sobel, the Pentagon has threatened to sever ties or invoke the Defense Production Act if the company does not comply, seeking capabilities that Anthropic argues may be illegal—specifically mass surveillance without warrants and autonomous weapons systems without human control. This move

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00:14:50

Goldman Sachs Reports $700B AI Spend Yields No US GDP...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/25

Recent analysis from Goldman Sachs indicates that $700 billion in AI investment during 2025 resulted in no measurable U.S. GDP growth, with most AI equipment imports negating domestic benefits and 80% of surveyed firms reporting no productivity or employment improvements. This pattern suggests that AI-related spending has primarily shifted margins from enterprise IT budgets to a small number of infrastructure vendors rather than delivering distributed value. Internal concerns are rising, with 90% of

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00:14:11

Remote Monitoring Tool Abuse Surges, Microsoft...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/24

Cybercrime’s escalation has reached a projected $12.2 trillion annual impact by 2031, with a notable surge in remote monitoring and management (RMM) tool abuse—up 277% year-over-year, according to Huntress and supporting vendor reports. Attackers utilize legitimate IT tools to facilitate stealthier ransomware and phishing campaigns, amplifying structural vulnerabilities within MSP technology stacks. Key metrics from Acronis, WatchGuard, and Vectra AI indicate a shift to smaller, more evasive malware

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00:14:15

IT Salary Compression, AI Trust Decline, and Vendor...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/23

Recent data highlights a growing disconnect between technology spending and measurable business outcomes, with small business optimism softening and widespread skepticism about the benefits of artificial intelligence. The transcript cites an 80% rate of firms seeing no noticeable AI-driven productivity improvements, while trust in technology companies, particularly AI vendors, has declined globally according to the Edelman report. For MSPs, this presents a risk of credibility gaps, especially for

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00:12:39

Jessica Yeck on AI Project Challenges and Partner...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/21

The discussion centers on the implementation challenges and partner enablement strategies for artificial intelligence (AI) within the technology channel. According to TD Synnex’s AI Accelerator program, only a small portion of AI projects achieve active deployment and measurable ROI, with widespread difficulties cited in scaling complex AI use cases. Jessica Yeck, SVP of Vendor Solutions at TD Synnex, highlights that progress is contingent upon engaging partners at their current state of AI

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00:23:05

Creative AI Go-to-Market Strategies for MSPs in 2026:...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/19

Welcome to a feed drop ofthe SMB Community Podcast, the longest-running MSP-focused podcast in the industry. Hosts James Kernan and Amy Babinchak dive deep into AI go-to-market strategies for 2026, inspired by insights from Amy Babinchak’s recent AI class for MSPs.They open with the latest news on Microsoft Copilot and Anthropic's integration, highlighting new privacy and security features for Office apps. Then, they explore how MSPs can not only adopt AI internally but also create new, innovative

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00:22:47

Managed Services and AI Integration: Interview with...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/17

Corsica Technologies’ reported 105% year-over-year growth in managed services bookings stands out as the primary development, indicating heightened demand for flexible service models among businesses with existing IT functions. According to Brian Harmison, CEO of Corsica, this growth is attributed to the company’s focus on operational integration, automation, and data-centric managed services that supplement, rather than replace, in-house IT capabilities. The significance for MSPs is not the

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00:23:03

Deploying Agentic AI at Scale: Infrastructure,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/16

Agentic AI is being deployed as production infrastructure in enterprise settings, but prevailing frameworks remain unreliable for mission-critical operations. Dave Sobel and Ron Aroussi from Muxie underscored that while AI agents are functional—especially in non-deterministic contexts like customer support—expectations of deterministic, workflow-based reliability are not met. The move from demonstration agents to production-scale tools brings heightened attention to issues of reliability,

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00:43:55

AI Spending Impact, Channel Share Decline, and MSP...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/15

The central development addressed is the disconnect between rising overall IT spending and the declining channel share for MSPs and IT partners. Dave Sobel, in discussion with an industry analyst, highlights a reduction in indirect channel participation—from over 75% to a projected 66.7% in 2026—primarily due to the concentration of AI infrastructure investment among the largest technology firms. These hyperscalers and their associated CapEx do not translate into traditional channel opportunities,

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00:14:40

Generative AI Drives Tech Spend Shift as Channel...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/13

Global technology spending is projected to reach $5.6 trillion by 2026, with nearly two-thirds of this investment directed toward software and computer equipment, particularly servers, according to Forrester. Generative AI is cited as a primary driver of this increase, shifting the balance of power toward cloud providers such as AWS and Azure. This escalation has implications for operational margins and the position of IT service providers, as businesses increasingly migrate complex workloads to

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00:14:13

AI Operational Risk, Sovereign Cloud Mandates, and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/12

Mid-market organizations are transitioning from pilot projects to operationalizing generative AI and agentic workflows, according to a TechEYE article and Tech Isle survey cited by Dave Sobel. This shift centers on outcome-driven automation but exposes providers to new liability concerns, mainly due to fragmented, unreliable data and shadow AI usage—employees employing unauthorized tools outside official controls. The primary risk is that MSPs may be blamed for incidents where contract boundaries

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00:13:33

AI Raises Workloads and Burnout: HBR Study, Medical...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/11

Artificial intelligence (AI) is intensifying workloads rather than alleviating them, leading to increased burnout and declining decision quality, according to findings published in the Harvard Business Review and cited by Dave Sobel. The episode underscores that AI lowers the cost of producing outputs such as drafts and summaries but raises throughput targets and introduces new verification burdens. Economic gains from AI remain concentrated where capital and skilled labor already exist, while

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00:14:52

OpenAI Introduces ChatGPT Ads and Enterprise Agent...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/10

OpenAI’s twin initiatives to monetize ChatGPT’s free tier through ads and launch the Frontier enterprise agent platform represent a shift in the AI provider’s business model, with substantial implications for compliance and operational governance. Free and low-cost ChatGPT users will now see sponsored links unless they opt to reduce daily usage; only customers paying $20 or more per month retain an ad-free experience. OpenAI is concurrently marketing Frontier to enterprise clients such as HP,

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00:12:56

IT Spending Rises but Channel Share Falls; AI Arms...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/09

IT spending continues to expand, with North America projected to lead a 12.6% increase to $2.6 trillion, primarily due to hyperscaler investments in AI infrastructure. However, the proportion of technology spending funneled through channel partners is declining, now at 61% compared to over 70% four years ago, according to a survey by Omnia. This shift signals that while the market is growing, traditional margin and resale opportunities for MSPs are narrowing as vendors redirect a larger share of

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00:24:06

Why AI Pilots Stall: Data, Complexity, and the Build...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/08

AI pilot programs are consistently failing to deliver measurable business value, with a primary cause identified as a lack of clearly defined problem statements guiding these initiatives. Ashwin Mehta, an AI strategist with experience leading enterprise transformations, emphasized that many organizations initiate AI pilots without specific objectives, resulting in projects that struggle to demonstrate impact or justify further investment. This lack of focus often leads to stalled initiatives, rather

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00:34:41

OpenAI Equity Move in MSPs, AI Adoption Challenges,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2026/02/07

OpenAI’s direct investment and technical involvement with Thrive Holdings, specifically through its partnership with SHIELD Technology Partners, presents a new precedent for AI’s integration into the managed service provider (MSP) space. Unlike prior private equity roll-ups or traditional organic growth, this move involves embedding OpenAI's models and engineers directly within SHIELD’s platform, an entity that has rapidly acquired and integrated nine MSPs and executed two $100 million funding

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1,896 results

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