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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:18:08

AI Use Surges Beyond Guardrails: IT Leaders Face...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/13

New research indicates that the use of artificial intelligence (AI) is expanding beyond established guidelines, with significant implications for IT leadership and security. A study from UpGuard reveals that over 80% of employees in sectors like finance and healthcare are utilizing unauthorized AI tools, often referred to as shadow AI. This trend raises security concerns, as nearly half of these employees report regular use of these unapproved tools, with one in four trusting AI more than their

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00:15:15

U.S. Cyber Defense Weakens as CISA Faces Cuts; EU...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/12

The expiration of the Cybersecurity Information Sharing Act (CISA) on September 30, 2025, has resulted in a notable decline in U.S. cyber defense capabilities, with a reported drop of over 70% in the sharing of threat indicators. This lapse has created a legal and operational vacuum, leading to increased delays in alert dissemination and a rise in cyber threats, particularly in critical sectors such as healthcare and energy. Federal agencies and private companies are now hesitant to report incidents

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00:16:00

AI Adoption Soars: ChatGPT & CoPilot Lead, Trust...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/11

ChatGPT and Microsoft CoPilot are leading the enterprise AI adoption race, with 67% and 58% of businesses utilizing these tools, respectively, according to a study by the Wharton Human AI Research Program. This trend highlights a significant gap between these dominant players and competitors like Claude, Perplexity, and DeepSeek, which have much lower adoption rates. Despite the rapid integration of generative AI into corporate environments, a report from Salesforce indicates that 63% of business

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00:17:31

Job Market Slows Amid Layoffs; Trust in AI Grows...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/10

The U.S. job market is experiencing a gradual slowdown, with the unemployment rate rising to 4.36% in October 2025, according to estimates from the Chicago Federal Reserve. Despite an increase in layoff announcements, initial unemployment claims remain low at 229,000, indicating some stability. Major companies like Amazon, UPS, and Target have announced significant job cuts, but studies suggest these layoffs are not primarily driven by artificial intelligence (AI) advancements. Instead, financial

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00:22:06

Navigating MSP Growth: Compliance, Workflow...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/09

Brantley Pearce, Chief Technology Officer at RJ Young, discussed the integration of IT services, workflow automation, and workplace technology within the managed services sector. RJ Young, a 70-year-old organization with approximately 700 employees, has been providing managed services since 2012 and has seen significant growth, now generating $12 billion in revenue. The company emphasizes a collaborative approach, utilizing account managers as liaisons who work alongside specialists to deliver

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00:43:36

AI Adoption Grows, But SMBs Struggle with Readiness...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/08

AI adoption is accelerating among small and mid-sized businesses (SMBs), with 87% of executives believing it will transform their operations within a year. However, only 29% feel their teams are prepared to implement AI effectively. This gap highlights a significant challenge for organizations that have invested in AI without seeing tangible returns. Anurag Agarwal, founder of TechAisle, emphasizes that while there are pockets of ROI in sectors like retail and healthcare, many SMBs struggle with

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00:16:15

ConnectWise Enhances ASIO, ESET Integrates AI, OpenAI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/07

ConnectWise has announced enhancements to its Ozzio platform, which now includes expanded third-party patching for over 7,000 applications, improvements to the professional services automation (PSA) user experience, and advanced robotic process automation (RPA) capabilities. These updates aim to address security vulnerabilities in widely exploited applications and streamline operations for managed service providers (MSPs). The new features are set to improve operational efficiency and security, with

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00:15:19

Amazon's Legal Battle with Perplexity AI, Microsoft’s...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/06

Amazon has initiated legal action against Perplexity AI, alleging that the startup's AI browser improperly accesses Amazon customer accounts by mimicking human browsing behavior. The lawsuit, filed in the U.S. District Court for the Northern District of California, raises concerns about security risks associated with Perplexity's Comet browser. Amazon claims that this practice undermines customer experience and its curated shopping services. In response, Perplexity asserts that Amazon is leveraging

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00:15:16

AI Hype vs. Reality: Cybersecurity Threats Rise, MIT...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/05

The Pentagon is preparing to enforce the Cybersecurity Maturity Model Certification (CMMC) requirements for small businesses, with compliance becoming mandatory in contracts starting November 10, 2025. Nearly 500 organizations have already achieved Level 2 certification, and the Defense Department is actively surveying small businesses to assess their readiness for these new standards. This initiative is expected to extend beyond Department of Defense contractors, potentially influencing other

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00:14:34

MSP Market Surges to $300B, AI Struggles to Scale,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/04

The managed service provider (MSP) market has surpassed $305 billion and is projected to reach $571 billion by 2033, indicating a strong trend toward consolidation within the sector. In the second quarter of 2025 alone, there were 92 announced mergers and acquisitions, as companies aim to enhance their cybersecurity capabilities and automate operations. Key areas of focus for leading MSPs include operations, talent, security, automation, and compliance, which are essential for navigating the current

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00:14:35

AI Spending Surges to $300B; Small Business Sales...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/03

AI infrastructure spending is rapidly increasing, with major technology companies such as Google, Microsoft, and Amazon projected to invest over $300 billion by the end of 2025. This surge is primarily driven by the demand for data centers and GPU capacity to support artificial intelligence initiatives. While the Federal Reserve indicates that current investments differ from the dot-com boom due to stronger earnings among leading firms, analysts caution that excessive debt-fueled expansion could

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00:17:30

Tax Code Changes: How MSPs Can Benefit from Bonus...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/02

Andrew Jordan, a CPA specializing in IT services and managed service providers (MSPs), discusses the implications of recent tax code changes for MSPs. The new legislation, referred to as the "big, beautiful bill," has introduced significant modifications, including the reinstatement of 100% bonus depreciation. This allows MSPs to write off the full cost of new servers and equipment in the year they are put into service, which can greatly benefit their financial planning and tax strategies.Jordan

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00:39:25

How Agentic AI is Revolutionizing Managed Services:...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/01

Agentic AI is emerging as a significant force in the managed services sector, with the potential to automate up to 80% of routine tasks. Howard M. Cohen and Karl Palachuk, both seasoned experts in the IT partner ecosystem, discussed the current confusion among Managed Service Providers (MSPs) regarding the application and benefits of agentic AI. They emphasized the need for MSPs to understand the distinction between assistive and autonomous agents, as well as the importance of developing a clear

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00:13:23

MSP Industry Shifts: AI Investments Rise, Flamingo...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/31

The 2025 State of the MSP Report from TechPartners reveals a rapidly evolving managed service provider (MSP) industry, with nearly half of surveyed MSPs reporting revenues below $5 million. This indicates a market ripe for consolidation, as 60% of MSPs express interest in acquiring other firms while 28% are open to being acquired. The report highlights a shift in MSP roles, with 68% positioning themselves as one-stop-shop partners and 44% identifying as security partners, reflecting a growing demand

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00:14:12

From Theory to Practice: Quantum Computing's Impact...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/30

Recent advancements in quantum computing are pushing the technology closer to practical application, with companies like Google, IBM, and ICONIC making significant strides in stabilizing quantum systems. This progress poses risks to current encryption methods, as traditional security measures may become obsolete due to quantum capabilities. The National Institute of Standards and Technology (NIST) is advocating for the adoption of post-quantum cryptography (PQC) to protect sensitive data,

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00:13:10

OpenAI Goes For-Profit, New AI Security Threats...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/29

OpenAI has officially transitioned to a for-profit corporation, a move approved by Delaware Attorney General Kathy Jennings. This restructuring allows OpenAI to raise capital more effectively while maintaining oversight from its original non-profit entity. Microsoft now holds a 27% stake in the new structure, valued at over $100 billion, and OpenAI has committed to purchasing $250 billion in Microsoft Azure cloud services. This agreement includes provisions for Artificial General Intelligence (AGI),

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00:16:07

AI Assistants Mislead Users, Wikipedia Traffic Drops,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/28

AI assistants are currently misrepresenting news content 45% of the time, according to a study by the European Broadcasting Union. This research, which evaluated 3,000 responses from popular AI chatbots, including ChatGPT and Google Gemini, revealed that 31% of responses had serious sourcing issues, while 30% contained inaccuracies. Notably, Google's Gemini performed the worst, with 76% of its outputs flawed. This raises significant concerns about the reliability of AI in disseminating information,

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00:12:59

Small Business Confidence Dips Amid Inflation; IT...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/27

Small business confidence has declined as inflation concerns rise, with 71% of owners expressing worries about ongoing price increases, according to the latest CNBC SurveyMonkey Small Business Index. This marks an increase from 66% in the previous quarter, indicating a cautious approach to spending among small business owners. The report highlights that 24% of these owners view rising prices as the greatest risk to their operations, prompting a need for strategic adjustments in pricing and customer

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00:20:33

Transforming Small Business Marketing: Thrive's...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/26

In this episode of The Business of Tech, host Dave Sobel engages in a conversation with Tammy Cannizzaro, the Chief Marketing Officer at Thrive, a company with over a century of experience that has transitioned from selling Yellow Pages ads to providing a comprehensive SaaS-enabled marketing solution for small businesses. Tammy outlines Thrive's mission to help small businesses grow by enhancing their online presence and competing effectively against larger enterprises. She emphasizes the importance

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00:41:39

AI's Role in Empowering Skilled Workers,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/10/25

The podcast episode explores three significant shifts impacting the managed service provider (MSP) and technology landscape. The first topic centers on the ongoing debate regarding artificial intelligence (AI) and its role in empowering non-skilled workers versus enhancing the capabilities of skilled professionals. The discussion highlights the current state of AI adoption in organizations, emphasizing that while skilled workers are leveraging AI to augment their expertise, many smaller MSPs are

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1,806 results

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