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PODCAST

Defining Hospitality

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With

arts design

All Episodes

68:37

Understanding What Your Client Needs - Jeff Diener -...

Defining Hospitality ·

2024/03/20

Joining the show this week is a partner who enjoys helping people disrupt the hospitality space, and who has represented billions of dollars in acquisitions. Please welcome to the show, Partner and Co-Leader of the Hospitality Industry Team at Baker Hostetler, Jeff Diener!Jeff sits down with Dan Ryan to discuss the role of a partner in the hospitality industry. Jeff shares tips for partners who are looking to emulate his skills in the industry, the importance of spending time with your

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65:01

Finding Success In Constraints - Dan Welborn-...

Defining Hospitality ·

2024/03/13

Our guest this week is a global design and development leader who excels at hospitality. With over 25 years of experience, he helps developers and owners turn their vision into reality. Joining us is Principal at DW Design Strategy, Dan Welborn!Dan and Host Dan Ryan chat about his journey into the hospitality industry. Dan dives into what it takes to be a good leader, the importance of aligning decisions with business goals, strategies for getting unstuck, and why as a solo practitioner

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67:39

How Story Meets Function - Brad Zuger - Defining...

Defining Hospitality ·

2024/03/06

Our guest this week is a designer who treats each project as a chance to innovate. He’s worked across the globe on hotel, restaurant, and office projects. Please welcome to the show, Principal and Studio Leader at Rockwell Group, Brad Zuger!Host Dan Ryan joins Brad at the Rockwell office in New York to discuss some of the recent projects the firm has been involved in. Brad shares the importance of having passion, the best ways to design with curiosity, and why Rockwell has a strong focus on

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56:14

Understanding To The Nth Degree - Bill Bensley -...

Defining Hospitality ·

2024/02/28

Joining the show this week is someone who rejects normality in his pursuit to disrupt the hospitality industry, and who uses hospitality as a tool for preservation. Please welcome to the show, Author of the book “More Escapism”, and Director of Bensley Studios, Bill Bensley!Bill sits down with Host Dan Ryan for an enlightening conversation on the intersection between hospitality and conservation. Bill shares the importance of understanding the natural site you’re building on, the benefit to

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55:22

Security, Surprise, Significance, and Synergy -...

Defining Hospitality ·

2024/02/21

Joining the show this week is a talented multi-disciplinary designer with over 25 years managing a variety of projects. As a designer, she’s led teams through the full life of a project. Our guest this week is none other than the Managing Director at AvroKO’s Miami Studio, Kimberly Jackson!In a candid conversation with Host Dan Ryan, Kimberly shares her insights about her journey in the field of design and hospitality. She sheds light on her practice of incorporating "hospitable thinking"

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11:11

Hospitality Daily - Chip Conley - Defining...

Defining Hospitality ·

2024/02/14

On this episode of Defining Hospitality we’re shining a spotlight on the work of a previous guest and fellow hospitality podcaster. Josiah Mackenzie is the publisher of Hotel Operations, and the host and writer of the Hospitality Daily podcast and blog. We’re excited to share a recent episode from his podcast where he interviewed Chip Conley, Founder and CEO at Modern Elder Academy.Takeaway: In an environment like AirBNB where there is a lack of real time feedback, exit surveys for guests

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54:17

A Duty To Be Hospitable - Michelle Jaime - Defining...

Defining Hospitality ·

2024/01/31

Our guest this week is a designer for whom discovery is at the heart of what she does. Her design skills have been featured on HGTV as the co-host of Aloha Homes, and her firm has won multiple awards, including two gold key awards. Joining the show is President and Creative Director of The Vanguard Theory, Michelle Jaime!Michelle joins host Dan Ryan to discuss Hawaii's unique culture in terms of hospitality. Michelle also shares her experiences as an entrepreneur, and dives into the need

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50:04

Taking Care Of Business - Ben Nicholas - Defining...

Defining Hospitality ·

2024/01/17

Our guest this week is a designer who believes that the best results come from challenging the norm. With over 20 years in the industry, he knows what makes and breaks a project. Joining the show is Chief Brand and Design Officer at Design Environments, Ben Nicholas!Ben sits down with Host Dan Ryan for a conversation on the importance of building human connections in all elements of the industry. Ben shares how his route as a paperboy inspired his love for hospitality, his philosophy of

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32:08

Adaptive Reuse And Sustainability - Defining...

Defining Hospitality ·

2024/01/10

Welcome to 2024! As we embark on a new year, our resolution is to shift our attention to the remarkable sustainability initiatives happening within the hospitality industry. In the current climate, sustainability has become increasingly crucial, benefiting not only the planet but also businesses themselves.To kick-start this focus, we’re bringing you a compilation of past episodes centered around sustainability and adaptive reuse. In this compilation, we feature conversations with past

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57:32

The Future Of Augmented Hospitality - Damien Perrot -...

Defining Hospitality ·

2023/12/20

Joining the show this week is someone who believes that hotels are more than just a place to sleep and eat. Please welcome to the show, Global Chief Design, Technical Services & Innovation Officer for Premium, Midscale & Economy brands at Accor, Damien Perrot!In this vibrant conversation between Dan Ryan and Damien, the duo delve into the world of hospitality, hotel industry and its transformations. Damien shares his insights on everything from creating unique hotel experiences to

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48:02

Collect The Dots To Connect The Dots - Jessica Gidari...

Defining Hospitality ·

2023/12/13

Our guest this week has a passion for creating restaurants that redefine the dining experience. With the innate ability to take a concept and turn it into reality, she drives innovation in the industry. Welcome to the show, Senior Director of Design & Concept Development at Union Square Events, Jessica Gidari!Dan Ryan hosts Jessica to delve into her approach to creating unique restaurant experiences and her understanding of true hospitality. Jessica shares the importance of collecting

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54:08

Transforming Spaces Through Adaptive Reuse - Heather...

Defining Hospitality ·

2023/12/06

Our guest this week is a talented designer with over 20 years of experience. She’s a leader who helps transform spaces into experiences that are truly part of their local communities. Joining the show is Chief Development Officer at NuovoRE, Heather Ciszczon!Heather joins host, Dan Ryan, for a comprehensive discussion on her journey from design to development. Heather discusses the intricacies of her work, including exceptional renovation projects like the 21C Museum Hotel in St. Louis

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81:17

Hospitality For The Planet - Bruce Becker - Defining...

Defining Hospitality ·

2023/11/29

Today's guest leads the charge of finding new ways to build and design sustainably. He’s responsible for the first zero emissions and passive house certified hotel in the United States. Our guest this week is none other than President at Becker + Becker Associates, Bruce Becker!Bruce joins Dan Ryan from the Hotel Marcel in New Haven, Connecticut, for a conversation on how he is trailblazing the world of sustainable hotels. Bruce shares his motivations for the hotel, how other brands need to

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11:11

BDNY 2023 - Defining Hospitality - Episode # 133

Defining Hospitality ·

2023/11/22

In this special episode of Defining Hospitality, we’re live from BDNY 2023! Dan chats with some expo attendees, organizers, and Gold Key winners to see what excites them most about BDNY. We’ll discuss why guests have come from as far as Hawaii, what is exciting them about the future, and how to incorporate hospitality into expos.Links:Shaleah SolivenLinkedIn: https://www.linkedin.com/in/shaleah-soliven-03191726/ Website: https://www.thevanguardtheory.com/ Website:

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52:22

Owning Your Results - Hector Sanchez - Defining...

Defining Hospitality ·

2023/11/15

Joining the show this week is an experienced executive who has a history of driving brands to success. Please welcome to the show, Head of Development for Ashford Inc and CEO at Premier, a subsidiary of Ashford, Hector Sanchez!Hector sits down with Host Dan Ryan to share the lessons he has learned from his time in the hospitality industry. Hector dives into the importance of owning mistakes when they happen, the challenges of aligning on budget, and how to build teams that play to their

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79:24

Understanding All The Parts And Pieces - Mitch Parker...

Defining Hospitality ·

2023/11/08

Filling a hotel with furniture is about more than just picking the right chair, it’s about working with your client to get the right product set up the right way for them. Our guest this week is a well rounded hospitality professional and expert in all things FF&E. Joining the show is COO - FF&E Division & Partner at The Parker Company, Mitch Parker!Mitch sits down with Host Dan Ryan to dive into all things procurement. Mitch outlines the importance of planning for proper time,

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21:39

Radical Innovation - Defining Hospitality - Episode #...

Defining Hospitality ·

2023/11/01

In this special episode of Defining Hospitality, we’re featuring interviews from the 2023 Radical Innovation Awards. Dan speaks with Radical Innovation Founder John Hardy, and other event participants including Jury members, MC, and sponsors. Through each interview, you’ll hear about the excitement of the event, tips for anyone considering being a future juror, and which aspects of the designs stood out the most.Featured Guests:John HardyLinkedIn:

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46:34

Creating Events That Bring People Together - Keisha...

Defining Hospitality ·

2023/10/25

On this episode, we’re joined by a show director who puts together some of the hospitality industry’s most popular events. Please welcome to the show, Brand Leader & Associate Show Director - Boutique Design at Emerald, Keisha Byrd! Keisha joins Host Dan Ryan to share what makes a successful event. Keisha highlights the importance of finding the right people, the satisfaction that comes from pulling off a successful event, and the ways students can get the most out of

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44:54

Creating Environments Of Success - Alicia Cannon -...

Defining Hospitality ·

2023/10/18

When it comes to finding the right workplace, the environment matters much more than the work. This week, we’re joined by a designer who understands firsthand the value of creating welcoming environments in both her workplaces and designs. Our guest this week is Lead Designer, Principal, and Founder of AJC Design, Alicia Cannon!Alicia joins Dan Ryan for a conversation on what being an entrepreneur in the hospitality industry is like. Alicia shares her tips for finding the right environment,

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48:29

Having Fun Learning From Your Mistakes - Alisa Chodos...

Defining Hospitality ·

2023/10/11

Our guest this week is a highly creative and service oriented design leader who loves learning from others. She’s a trailblazer who worked to carve out a space in the industry to truly be herself. Joining the show this week is Managing Principal at KNA Design Los Angeles, Alisa Chodos!Alisa sits down with Dan Ryan for a discussion on her hospitality journey. She dives into the importance of learning from others, why it’s ok to make mistakes, and the warmth of the hospitality

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