x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Defining Hospitality

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With

arts design

All Episodes

56:03

The Art of Anticipation - Ed Bakos - Defining...

Defining Hospitality ·

2026/04/08

In this episode of Defining Hospitality, Dan Ryan sits down with Ed Bakos, CEO of Champalimaud Design, to explore the evolving dimensions of hospitality in the design world. Sponsored by BERMANFALK, this discussion uncovers how the nuances of design, from emotional exchanges to anticipating guest needs, define luxury and authenticity in the hospitality industry today.About the Guest:Ed Bakos is the CEO of Champalimaud Design, a New York-based firm renowned for its innovative approach to

en

55:04

What the K-Wave Means for Hotel and Restaurant Design...

Defining Hospitality ·

2026/04/01

In this episode of Defining Hospitality, Dan Ryan sits down with Thomas Oh, Co-Founder & General Manager of Perilla Korean American Steakhouse, and Daphne Shin, Founder & Principal Designer of the Ruimte, two passionate creators working at the intersection of culture, cuisine, and design. Sponsored by BERMANFALK, the episode delves into the unique approach Thomas and Daphne take to blend Korean cultural elements into their business ventures in Chicago.About the Guests:Thomas Oh is

en

57:05

Curating Luxury Through Sound - Michelangelo L’Acqua...

Defining Hospitality ·

2026/03/25

In this episode of Defining Hospitality, Dan Ryan sits down with Michaelangelo L’Acqua, a global entertainment director and music/lifestyle branding expert, to discuss hospitality as “infrastructure” built through sound, motifs, and emotional arcs across dayparts. Sponsored by BERMANFALK, this conversation dives into shifting luxury expectations, analog-era craft, and mentoring creatives within business-driven environments.Michelangelo shares how sound serves as the unseen architect in the

en

68:56

Transforming Hospitality for Millennials - Saxton...

Defining Hospitality ·

2026/03/18

What does hospitality truly mean in today's world?In this episode of Defining Hospitality, Dan Ryan welcomes Saxton Sharad, the founder and CEO of Revival Hotels and Hideaway Inns. With over 20 years of experience in the industry, Saxton shares his journey and insights on transforming the guest experience, catering to the evolving needs of millennials and Gen Z travelers, and redefining what it means to be hospitable.Takeaways:The true meaning of hospitality is getting a break. Saxton

en

61:59

Exploring Data-Driven Trends - Isaac Collazo - STR -...

Defining Hospitality ·

2026/03/11

How does data make the hospitality industry come alive?In this episode of Defining Hospitality, Dan Ryan welcomes Isaac Collazo, the Head of Analytics at STR and Co-Host of "Tell Me More, A Hospitality Data Podcast." They dive into the integral role data plays in the hospitality industry, from informing strategic decisions to influencing how businesses can adapt in changing economic climates.Takeaways:Utilizing data to enhance operational efficiency. Isaac emphasizes how storytelling

en

56:27

Hospitality's Soulful Essence Revealed - Stephanie...

Defining Hospitality ·

2026/03/04

How do relationships shape the hospitality industry?In this episode of Defining Hospitality, Dan Ryan explores how relationships fundamentally shape the hospitality industry with guest Stephanie Hopkins. As an experienced interior designer and brand specialist, Hopkins shares insights into her extensive career and the essential role that relationships and strategic growth play in navigating the complexities of hospitality.Takeaways:Relationships often transcend profession. Stephanie

en

56:17

East Coast Design Expansion - Amy Margolis - BAMO...

Defining Hospitality ·

2026/02/25

How do detailed preparations elevate hospitality experiences?In this episode of Defining Hospitality, Dan Ryan interviews Amy Margolis, an esteemed interior designer and studio director at Bamo in Providence, Rhode Island. Moving through her career journey from California to the East Coast, Amy shares her thoughts on being deeply rooted in anticipating guests' needs, curating environments that allow people to relax, and creating memorable experiences.Takeaways:Hospitality is an orchestrated

en

0:59

The Puzzle of Architecture - Andrew Ashey - AAmp...

Defining Hospitality ·

2026/02/18

What does it mean to find joy and creativity in the constraints of adaptive reuse?In this episode of Defining Hospitality, Dan Ryan sits down with Andrew Ashey, Founder and Principal of AAmp Studio, to discuss the expansive nature of hospitality design, the importance of engaging with diverse community elements, and the delightful challenges presented by adaptive reuse.Takeaways:Architecture is a collaborative puzzle. Andrew finds the challenge of collaboration a central aspect of his

en

54:02

The Value of Storytelling - Ian Sharpe - NextTrip -...

Defining Hospitality ·

2026/02/11

How can travel channels inspire personal growth and global understanding?In this episode of Defining Hospitality, Dan Ryan sits down with Ian Sharpe, the Chief Operating Officer of Media at NextTrip, to explore the transformative power of hospitality and storytelling in the realm of global travel. With a vast experience spanning video games and visual media, Ian delves into the intricate tapestry of how cutting-edge technology, media, and human connection shape the way we experience the

en

64:54

Hospitality’s Innovative Playground - Glenn Nowak -...

Defining Hospitality ·

2026/02/04

How Can Las Vegas Serve as the Ultimate Architectural Laboratory?In this episode of Defining Hospitality, Dan Ryan sits down with Glen Noack, an accomplished architect and associate professor at the University of Nevada, Las Vegas (UNLV), to dive into Glen's extensive experience in architecture and hospitality design. They explore various aspects of radical innovation within the built environment, the unique opportunities Las Vegas offers as a 'living laboratory,' and Glen's involvement in

en

57:01

The Human Side of Hospitality - Chelsea Hershelman -...

Defining Hospitality ·

2026/01/28

Can empathy, curiosity, and a willingness to run toward the fire reshape how leaders design experiences, and careers, in hospitality?In this episode of Defining Hospitality, Dan Ryan sits down with Chelsea Hershelman, VP of Design and Development at Coral Tree Hospitality, to unpack hospitality as an empathetic act and leadership as influence, not authority. From designing for neurodiversity and stressed-out arrivals to taking leaps of faith across a non-linear career path, Chelsea shares

en

56:31

Leading Through Exploration and Service - Richard...

Defining Hospitality ·

2026/01/21

Can exploration, storytelling, and service to others redefine what hospitality really means and why does it start at home?In this episode of Defining Hospitality, Dan Ryan sits down with Richard Wiese, President of The Explorers Club, Emmy Award–winning TV host, and lifelong explorer. Their conversation spans far beyond travel, unpacking hospitality as a human instinct rooted in curiosity, generosity, and connection. From backyard foraging mishaps to Apollo astronauts’ moon-bound

en

62:50

The Future of Hospitality Is Intelligent Tech - John...

Defining Hospitality ·

2026/01/14

How will AI, biometrics, and healthcare thinking redefine hospitality, and what does the future of truly personalized guest experience look like?In this episode, Dan Ryan sits down with John Duffield, a Speaker at Signal Two and an Advisory Board Member at Radical Innovation. They have a wide-ranging conversation on the intersection of hospitality, healthcare, and emerging technology. Drawing from his patient experience at Cleveland Clinic and his work at the forefront of AI and biometric

en

75:15

Building Resilient Hotel Investment Models - Hugh...

Defining Hospitality ·

2026/01/07

How do you build a global hospitality business without losing the personal touch, resilience, or trust that defines great service?In this episode, Dan Ryan sits down with Hugh Taylor, CEO of Michels & Taylor, for an in-depth conversation on leadership, hospitality, and hotel investment. Hugh shares his journey from marketing roles at major hotel brands like Hilton to becoming one of the most respected voices in hotel asset management and advisory. They explore what true hospitality

en

69:44

Hospitality Starts With People - Thomas Healy -...

Defining Hospitality ·

2025/12/31

On this special re-air episode of Defining Hospitality, we revisit an insightful conversation on people-first leadership, authentic culture, and the true meaning of hospitality with Thomas Healy, President and COO of Rockbridge Hospitality Management. With more than 30 years in the industry, Tom shares lessons shaped by his upbringing in a family-run New Jersey supper club and a career spanning independent and branded hotels.The conversation explores how leadership is rooted in empathy,

en

44:58

Leadership and Legacy in Hospitality - Marc Bromley -...

Defining Hospitality ·

2025/12/24

On this special re-air episode of Defining Hospitality, we revisit a powerful conversation on people-centric leadership and the enduring value of culture with Marc Bromley, Regional Vice President and General Manager at Four Seasons Hotel Washington, D.C. Drawing from decades in luxury hospitality, and lessons passed down from his father, legendary hotelier Stan Bromley, Marc shares why exceptional guest experiences always start with taking exceptional care of employees.The conversation

en

56:56

Quality and Trust in Vacation Rentals - Ashley Ching...

Defining Hospitality ·

2025/12/17

How do you scale hospitality without losing quality, trust, or operational control? In this episode, Dan Ryan sits down with Ashley Ching, Founder & CEO of Inhaven, for a deep dive into the hidden limits of scale in hospitality and vacation rentals. They explore why service-based businesses often face diseconomies of scale, what leaders can learn from the rapid rise and fall of business, and how complexity, not competition, is often the true threat to growth. Ashley also shares how

en

65:38

Building Teams Rooted in Values and Vision - Anna...

Defining Hospitality ·

2025/12/10

How do you build hospitality experiences, and lead teams, in a way that’s rooted in authenticity, multicultural awareness, and a clear sense of purpose?In this episode, Dan Ryan sits down with Anna Peretz, Director of Architecture, Design, and Construction at Sonesta International Hotels, to explore her journey from the USSR to Israel to the U.S., and how resilience, cultural diversity, and a passion for people shaped her approach to hospitality. Together, they unpack the balance between

en

49:14

Value Driven Growth in New Markets - Paul Sacco - PM...

Defining Hospitality ·

2025/12/03

How do you decide where, and whether, to grow in a way that’s strategic, sustainable, and aligned with your organization’s values?In this episode, Dan Ryan sits down with Paul Sacco, Chief Growth and Development Officer at PM Hotel Group, to unpack the real thought process behind geographic expansion, from evaluating new markets to choosing the right partners. Paul reveals why his team rejects “growth for growth’s sake” and instead relies on a collaborative, intentional model that brings

en

57:53

The Future of Airport Design and Leadership - John...

Defining Hospitality ·

2025/11/26

How do architects create airports that feel human, intuitive, and welcoming while juggling regulations, budgets, and countless stakeholders? In this episode, Dan Ryan sits down with John Anthal, Principal and Aviation Sector Leader at Mancini Duffy, to unpack the hidden complexity of airport design, the evolving meaning of hospitality in aviation, and how leadership, technology, and culture shape the future of large-scale infrastructure.John pulls back the curtain on what it really takes to

en

246 results

Similar Podcasts

Start The Breakthrough Full Audiobook Now, Thriller Fans!

thebookvoice.com

Get Hooked On The Life-Enhancing Full Audiobook Experience!

thebookvoice.com

西四五条

主播郑捕头

Podcast Patapoe

0d0a

On Mic Podcast

Jordan Rich