You"ve Been Heard

26. From No Help Desk and Support By Favoritism to...

You"ve Been Heard ·

2019/05/07

Brian Martinez My main priority was to assist the 200 + end users within the Texas practice with computer software and hardware technical support via help desk system (Service Now), walk ups, email, IM and phone calls. Assist with resolving network issues to maintain end user productivity. Experience with maintaining local Wifi WAP (Meraki) access and connectivity for all users within the 3 levels of the office making sure there are no dead zones.

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From No Help Desk and Support By Favoritism to...

You"ve Been Heard ·

2019/05/07

Brian Martinez & Phil Howard discuss the unbelievable fact that many businesses still do not have a standardized process and IT Help Desk. – Going from no structure to service desk/help desk – Eliminating 80% of the tickets and ongoing busy work – Culture challenges – Right Vibe Culture versus Janitor Mentality – Accountability to success and the numbers – Data doesn’t lie. – End-users being ignored. #ITleadership #helpdesk #IT

en-us

26. From No Help Desk and Support By Favoritism to...

You"ve Been Heard ·

2019/05/07

Brian Martinez & Phil Howard discuss the unbelievable fact that many businesses still do not have a standardized process and IT Help Desk. - Going from no structure to service desk/help desk - Eliminating 80% of the tickets and ongoing busy work ...

en-us

From No Help Desk and Support By Favoritism to...

You"ve Been Heard ·

2019/05/07

Brian Martinez & Phil Howard discuss the unbelievable fact that many businesses still do not have a standardized process and IT Help Desk. – Going from no structure to service desk/help desk – Eliminating 80% of the tickets and ongoing busy work – Culture challenges – Right Vibe Culture versus Janitor Mentality – Accountability to success and the numbers – Data doesn’t lie. – End-users being ignored. #ITleadership #helpdesk #IT

en-us

25. Culture Eats Technology for Breakfast with a side...

You"ve Been Heard ·

2019/05/01

Doug Edmunds, Jason Gintert, & Phil Howard discuss a recent SD-WAN deployment and how it affected large document sharing, VPNs, and expensive point to point circuits. Also on this episode... The #1 IT trait that makes this IT leader a success Commodore ...

en-us

Culture Eats Technology for Breakfast with a side of...

You"ve Been Heard ·

2019/05/01

Doug Edmunds, Jason Gintert, & Phil Howard discuss a recent SD-WAN deployment and how it affected large document sharing, VPNs, and expensive point to point circuits. Also on this episode… The #1 IT trait that makes this IT leader a success Commodore 8 bit programming & short term memory loss Niche VeloCloud “Value Added Support” Network Visibility: Finding a whole Crowd of Employees Making Long Youtube Playlists Carrier Pigeons & QOS #velocloud #voip #sdwan

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25. Culture Eats Technology for Breakfast with a side...

You"ve Been Heard ·

2019/05/01

Doug Edmunds My goal as a seasoned information technology leader is first to understand the needs of the people I am serving; then assemble the most talented team of individuals to execute on a plan for a winning solution. I pride myself not only on remaining flexible and being able to respond quickly to shifting demands when necessary but also on trusting my creative instincts and vision to guide my decision-making process. Keeping a good sense of humor throughout doesn’t hurt

en-us

Culture Eats Technology for Breakfast with a side of...

You"ve Been Heard ·

2019/05/01

Doug Edmunds, Jason Gintert, & Phil Howard discuss a recent SD-WAN deployment and how it affected large document sharing, VPNs, and expensive point to point circuits. Also on this episode… The #1 IT trait that makes this IT leader a success Commodore 8 bit programming & short term memory loss Niche VeloCloud “Value Added Support” Network Visibility: Finding a whole Crowd of Employees Making Long Youtube Playlists Carrier Pigeons & QOS #velocloud #voip #sdwan #itleadership

en-us

Microsoft Doesn’t Care About Providing You Layers Of...

You"ve Been Heard ·

2019/04/25

Are you ready to NOT SCREW UP your Microsoft Teams Voice Integration? What are “Native” Integrations Why are they Better… Cheeper… Easier… Implementation Best Practices The Easiest Way to Not Kill Yourself, Your Career, and Work/Life Balance The Layers of Failure When Migrating Voice to Microsoft Pricing Secrets #microsoftteams #365 #skypeforbusiness #365integration #voipphonesystems

en-us

Microsoft Doesn’t Care About Providing You Layers Of...

You"ve Been Heard ·

2019/04/25

Are you ready to NOT SCREW UP your Microsoft Teams Voice Integration? What are “Native” Integrations Why are they Better… Cheeper… Easier… Implementation Best Practices The Easiest Way to Not Kill Yourself, Your Career, and Work/Life Balance The Layers of Failure When Migrating Voice to Microsoft Pricing Secrets #microsoftteams #365 #skypeforbusiness #365integration #voipphonesystems

en-us

24. Microsoft Doesn't Care About Providing You Layers...

You"ve Been Heard ·

2019/04/25

Are you ready to NOT SCREW UP your Microsoft Teams Voice Integration? What are "Native" Integrations Why are they Better... Cheeper... Easier... Implementation Best Practices The Easiest Way to Not Kill Yourself, Your Career, and Work/Life Balance The La...

en-us

23. How do we get ahead of shadow IT and drive the...

You"ve Been Heard ·

2019/04/15

Are you ready for the responsibility that comes with the new age IT leadership positions? Are you ready to be measured by how much IT drives the business? Can you produce the numbers? Enterprise IT Manager, Aaron Seamans, MBA and Phil Howard Discuss: ...

en-us

How do we get ahead of shadow IT and drive the...

You"ve Been Heard ·

2019/04/15

Are you ready for the responsibility that comes with the new age IT leadership positions? Are you ready to be measured by how much IT drives the business? Can you produce the numbers? Enterprise IT Manager, Aaron Seamans, MBA and Phil Howard Discuss: Shadow IT Sliding food under the door to the geeks in the server room. The… “If it ain’t broke don’t fix it mentality” and how to sell upper management on technology as a driver The importance of communicating to

en-us

23. How do we get ahead of shadow IT and drive the...

You"ve Been Heard ·

2019/04/15

Aaron M. Seamans With over 23 years of experience in Enterprise Integration, IT Project and Operations Management, and Information Security, I am an expert in in evaluating and deploying solutions with minimal downtime and cost. I specialize in cloud computing integration and large scale change management for organizations. In addition to my technical skills, I am adept at cross-functional team management, strategic business planning, overseeing vendor relationships, and driving

en-us

How do we get ahead of shadow IT and drive the...

You"ve Been Heard ·

2019/04/15

Are you ready for the responsibility that comes with the new age IT leadership positions? Are you ready to be measured by how much IT drives the business? Can you produce the numbers? Enterprise IT Manager, Aaron Seamans, MBA and Phil Howard Discuss: Shadow IT Sliding food under the door to the geeks in the server room. The… “If it ain’t broke don’t fix it mentality” and how to sell upper management on technology as a driver The importance of communicating to the

en-us

Cyber Warfare US Air Force Veteran Michael Wallace

You"ve Been Heard ·

2019/03/25

On this episode: US Air Force Veteran Michael Wallace & Phil Howard, Converged Network Services Group discuss: Dealing with 1,500 users accross 13 bases being erased by mistake…during war. Cyber Warfare and Experience vs. Education Combat Phishing Coaching conversations with End Users Testing End Users Identifying Needs

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22. Cyber Warfare US Air Force Veteran Michael Wallace

You"ve Been Heard ·

2019/03/25

On this episode: US Air Force Veteran Michael Wallace & Phil Howard, Converged Network Services Group discuss: Dealing with 1,500 users accross 13 bases being erased by mistake...during war. Cyber Warfare and Experience vs. Education Combat Phishing...

en-us

Cyber Warfare US Air Force Veteran Michael Wallace

You"ve Been Heard ·

2019/03/25

On this episode: US Air Force Veteran Michael Wallace & Phil Howard, Converged Network Services Group discuss: Dealing with 1,500 users accross 13 bases being erased by mistake…during war. Cyber Warfare and Experience vs. Education Combat Phishing Coaching conversations with End Users Testing End Users Identifying Needs

en-us

21. What to do when End Users think the Technology...

You"ve Been Heard ·

2019/03/20

IT LEADERSHIP SERIES: What to do when End Users think the Technology Sucks. On this episode: Orlando Hernandes "The Tech Psychiatrist" Director of IT at USA Fire Protection & Phil Howard, Converged Network Services Group discuss: Speed of Adoption. En...

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What to do when End Users think the Technology Sucks.

You"ve Been Heard ·

2019/03/20

IT LEADERSHIP SERIES: What to do when End Users think the Technology Sucks. On this episode: Orlando Hernandes “The Tech Psychiatrist” Director of IT at USA Fire Protection & Phil Howard, Converged Network Services Group discuss: Speed of Adoption. End users are asking, “WHy does this company have this new technology and we don’t?” Working within a limited budget & resource group. Establishing IT as partner, and not just someone who keeps the blinky lights on. How to

en-us

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