You"ve Been Heard

00:48:28

464- We Really Are Innovation Technology w/Jennifer...

You"ve Been Heard ·

2026/10/20

Jennifer Terrill, CIO of Sperber Landscape Companies, says IT often gets labeled as Mr. No and calls that a big myth, because IT really is innovation technology. She explains why technology has to work the way people already work, and why she won't hand AI a blank check as costs shift from SaaS subscriptions to tokens. Jennifer Terrill started as a programmer with a computer science degree and calls her career a jungle gym: fintech, internet banking, retail, where she was CIO

en-us

00:55:06

463- AI Will Fill the Gap w/Erich Gazaui

You"ve Been Heard ·

2026/10/15

Erich Gazaui, Chief Information Officer at Papa, says AI makes it look as if typing and writing are the only skills you need, and when you leave a gap in a prompt or a design, AI is going to fill that gap very quickly. He explains the intent engine he wrote about, why systems do not automatically know the finish line, and how his team built AI-driven playbooks into almost every department. Erich Gazaui's first computer was an Apple II, and his mom put him in a computer class to

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00:55:06

463- AI Will Fill the Gap w/Erich Gazaui

You"ve Been Heard ·

2026/10/15

Erich Gazaui, Chief Information Officer at Papa, says AI makes it look as if typing and writing are the only skills you need, and when you leave a gap in a prompt or a design, AI is going to fill that gap very quickly. He explains the intent engine he wrote about, why systems do not automatically know the finish line, and how his team built AI-driven playbooks into almost every department. Erich Gazaui's first computer was an Apple II, and his mom put him in a computer class to

en-us

01:10:43

462- How Do We Get to Right? w/Christopher Childs

You"ve Been Heard ·

2026/10/13

Christopher Childs, CIO of Evans Army Community Hospital, on why IT has to be in the business of healthcare and not the healthcare business, and why he tells leaders who text him about a broken computer that he is not the help desk. He walks through his four pillars of leadership and the Innovation Board he pushed for, built around one question: how do we get to right? The skill Christopher Childs credits most for his success has nothing to do with technical ability: listening

en-us

01:10:43

462- How Do We Get to Right? w/Christopher Childs

You"ve Been Heard ·

2026/10/13

Christopher Childs, CIO of Evans Army Community Hospital, on why IT has to be in the business of healthcare and not the healthcare business, and why he tells leaders who text him about a broken computer that he is not the help desk. He walks through his four pillars of leadership and the Innovation Board he pushed for, built around one question: how do we get to right? The skill Christopher Childs credits most for his success has nothing to do with technical ability: listening

en-us

00:54:49

461- Just Because It's Old Doesn't Make It Wrong...

You"ve Been Heard ·

2026/10/08

Jeremy Mayfield, Director of IT at National Sugar Marketing Cooperative, took the company from a legacy on-premise ERP to a fully SaaS platform in under 12 months, against a 14-month board approval, after a year of defining requirements and a vendor hit list that ended with "now you have to show us." He explains why an organization that can't tell you its requirements isn't ready for change, and why he thinks that 18 months from now IT leaders will be talking about what he calls

en-us

00:54:49

461- Just Because It's Old Doesn't Make It Wrong...

You"ve Been Heard ·

2026/10/08

Jeremy Mayfield, Director of IT at National Sugar Marketing Cooperative, took the company from a legacy on-premise ERP to a fully SaaS platform in under 12 months, against a 14-month board approval, after a year of defining requirements and a vendor hit list that ended with "now you have to show us." He explains why an organization that can't tell you its requirements isn't ready for change, and why he thinks that 18 months from now IT leaders will be talking about what he calls

en-us

00:58:23

460- Seat at the Table, Still the IT Guy w/Brian...

You"ve Been Heard ·

2026/10/06

Veteran CIO and US Air Force veteran Brian Ledbetter on why IT leaders who earn a seat at the table can still be seen as the person who fixed the printer. He walks through the six pillars of his LEAD IT framework and explains why developers who hammered out code all day will end up managing AI agents. Earlier in his career, at a small company, one of its leaders called Brian Ledbetter his CIO. Another called him his IT director. A third called him his IT guy. Brian, a veteran

en-us

00:58:23

460- Seat at the Table, Still the IT Guy w/Brian...

You"ve Been Heard ·

2026/10/06

Veteran CIO and US Air Force veteran Brian Ledbetter on why IT leaders who earn a seat at the table can still be seen as the person who fixed the printer. He walks through the six pillars of his LEAD IT framework and explains why developers who hammered out code all day will end up managing AI agents. At a small law firm, one of the heads of the firm called Brian Ledbetter his CIO. Another called him his IT director. A third called him his IT guy. Brian, a veteran CIO and US

en-us

00:44:35

459- Make the Approved Path Fast Enough w/Brandon Muncy

You"ve Been Heard ·

2026/10/01

Everyone's using ChatGPT on their own to save 30 minutes a day, and nobody will wait six weeks for a review, so Brandon Muncy, Director of Information Technology at PepperPointe Partnerships, wants to make the approved path fast enough that a shortcut isn't tempting. After building the dental service organization's in-house IT team from a fully outsourced start, he explains why onboarding broke even when everyone did their job and why he expects the next 18 months to be about

en-us

00:44:35

459- Make the Approved Path Fast Enough w/Brandon Muncy

You"ve Been Heard ·

2026/10/01

Everyone's using ChatGPT on their own to save 30 minutes a day, and nobody will wait six weeks for a review, so Brandon Muncy, Director of Information Technology at PepperPointe Partnerships, wants to make the approved path fast enough that a shortcut isn't tempting. After building the dental service organization's in-house IT team from a fully outsourced start, he explains why onboarding broke even when everyone did their job and why he expects the next 18 months to be about

en-us

00:46:40

458- Stop Turning the Light Off w/John Errington

You"ve Been Heard ·

2026/09/29

John Errington, Director IT/IS at Pengate Handling Systems, tells his teams something they hate to hear: turning the light off every day is the thing to automate, and their time belongs on why the light keeps going off. With more than 27 years in IT, he also explains how he learns a new business from the people with their boots on the ground, and how AI took three to four days of pulling major-incident data together down to a 20-minute process while his problem managers still

en-us

00:46:40

458- Stop Turning the Light Off w/John Errington

You"ve Been Heard ·

2026/09/29

John Errington, Director IT/IS at Pengate Handling Systems, tells his teams something they hate to hear: turning the light off every day is the thing to automate, and their time belongs on why the light keeps going off. With more than 27 years in IT, he also explains how he learns a new business from the people with their boots on the ground, and how AI took three to four days of pulling major-incident data together down to a 20-minute process while his problem managers still

en-us

01:11:06

457- Your IT Roadmap Needs a Top Five w/Teresa Duran

You"ve Been Heard ·

2026/09/24

Technology leaders can contribute to business decisions when they understand what the company is trying to accomplish. Teresa Duran, chief information officer at Tree Top, joins Phil Howard to discuss the questions she asks in her first 90 days, her preference for five current priorities over a rolling five-year project list, and why technology strategy should follow company strategy. She explains how scattered company information limits decisions, how to decide what outside

en-us

01:11:06

457- Your IT Roadmap Needs a Top Five w/Teresa Duran

You"ve Been Heard ·

2026/09/24

Technology leaders can contribute to business decisions when they understand what the company is trying to accomplish. Teresa Duran, chief information officer at Tree Top, joins Phil Howard to discuss the questions she asks in her first 90 days, her preference for five current priorities over a rolling five-year project list, and why technology strategy should follow company strategy. She explains how scattered company information limits decisions, how to decide what outside

en-us

00:52:03

456- AI Still Needs Architects and Developers...

You"ve Been Heard ·

2026/09/23

George Hicker, Vice President of Information Technology (IT) and Business Transformation at Ronnoco Beverage Solutions, joins Mike Kelley to explain what happens when AI lets employees build useful tools in hours. Fast results can hide weak security, missing instructions, unclear ownership, and problems that appear when more people use the tool. George offers a practical response: bring the technology team in early, write down the plan, have experienced developers check the

en-us

00:52:03

456- AI Still Needs Architects and Developers...

You"ve Been Heard ·

2026/09/23

George Hicker, Vice President of Information Technology (IT) and Business Transformation at Ronnoco Beverage Solutions, joins Mike Kelley to explain what happens when AI lets employees build useful tools in hours. Fast results can hide weak security, missing instructions, unclear ownership, and problems that appear when more people use the tool. George offers a practical response: bring the technology team in early, write down the plan, have experienced developers check the

en-us

00:40:21

455- Influence Matters More Than Technology w/Jeff Hobbs

You"ve Been Heard ·

2026/09/17

Jeff Hobbs, Director of IT at SV Labs Corporation, joins Mike Kelley to discuss the leadership skills that matter beyond technical expertise. Jeff explains how he uses Copilot to tailor communication for different stakeholders, examine unfamiliar security questions, troubleshoot Intune issues, and help a small team close knowledge gaps. He also discusses the limits: AI output needs review, paid licenses need measures, and easy access to public tools creates data-protection risk

en-us

00:40:21

455- Influence Matters More Than Technology w/Jeff Hobbs

You"ve Been Heard ·

2026/09/17

Jeff Hobbs, Director of IT at SV Labs Corporation, joins Mike Kelley to discuss the leadership skills that matter beyond technical expertise. Jeff explains how he uses Copilot to tailor communication for different stakeholders, examine unfamiliar security questions, troubleshoot Intune issues, and help a small team close knowledge gaps. He also discusses the limits: AI output needs review, paid licenses need measures, and easy access to public tools creates data-protection risk

en-us

00:35:46

454- Earn Your Seat Beyond Technology w/Scott Holleran

You"ve Been Heard ·

2026/09/15

Scott Holleran, CIO of Altus Fire & Life Safety, joins Phil Howard to discuss what gives technology leaders real influence inside the business. Scott shares lessons from the Army and three private equity-backed technology roles, including why leaders should walk the floor, ride with frontline teams, and map the full process before choosing a system. He explains how to frame difficult requests through cost, time, return, and tradeoffs; why business-specific data expertise belongs

en-us

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