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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

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All Episodes

92:51

Opher Yom-Tov 'Designing Futures: The Journey of the...

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/17

This episode was brought to you by the wonderful people at MIRO. Show some love by checking them out https://www.miro.com/podcast Today on the show we have up until recently, the world's first chief design officer within a bank setting. Opher Yom-Tov. And as mentioned over recently, exited ANZ bank in Australia. Where after seven years, he was a crucial piece of their journey towards becoming more design centric. At the time of editing, there are over 200 designers within the organization. Pretty

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42:07

Mollie 'The Resurgence of Gaeilge: Irish with...

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/12

Today on the show we have a very special guest, Mollie, of Irish with Mollie Instagram fame. Now Mollie is from Dublin and has been on a mission to spread the love of my native language, Irish, or as we say in Ireland, Gaeilge. To give you a very brief background on our history in Ireland, we spoke Irish up until the British rule, and it wasn't until the early 1900s and 1916 that we regained our independence, but we never regained our native tongue fully. It's now spoken only in parts in Ireland,

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86:23

Hector Garcia 'Unleashing Ikigai: Finding Purpose and...

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/07

Check https://www.miro.com/podcast to sign up for free and get 3 free canvases for life... Many of you will have heard of Ikigai, the Japanese concept of aligning our lives to our purpose, something I am deeply involved with at the moment on my coaching programmes. Hector has written two of the best selling books on this topic, and is based in Japan himself. In this conversation, I get into areas of the methods that Hector suggests, but also does himself. By the end of this conversation, you will

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59:33

Greg Bernarda 'Leading Ecosystems'

This is HCD – Human-Centered Design, UX & Service... ·

2023/09/01

Check https://www.miro.com/podcast to sign up for free and get 3 free canvases for life... Hey folks and welcome to another cracking episode on This is HCD. Way back in 2017, I caught up with Greg Bernarda, Co-author of the best selling innovation book, Value Proposition Design by Strategyzer. I've known Greg for a long time, and in this episode we reflect on where the time between books, where he sees Value Proposition Design and also the Business Model Canvas in the current world. I truly respect

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43:56

Heather Hansen ‘Unmuted: Breaking Language Barriers...

This is HCD – Human-Centered Design, UX & Service... ·

2023/08/14

Hello and welcome to another episode of This is HCD. I'm delighted to have you with me for another cracking episode this time with Heather Hansen.. author of the book Unmuted a fantastic book for anyone practicing their craft in organisations who strive to improve comprehension, understanding and better and more effective use of language. As many of you will probably know, my name is Gerry Scullion and I'm a service designer based in Ireland. I offer service design training, user experience design

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2:56

Introducing This is HCD (Spotify Trailer)

This is HCD – Human-Centered Design, UX & Service... ·

2023/08/14

It’s great to have you here with us on the human centered design podcast. My name is Gerry Scullion, and I am the founder of the Network and Community that is run out of www.thisishcd.com This podcast has been producing content since 2017, and as we rapidly approach our 1-millionth download, I am so proud of the back catalogue that we have available that includes conversations that cover topics like service design, ethical design, trauma informed design, facilitation, embedding design, working

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72:08

Neil Theise ‘Navigating Complexity'

This is HCD – Human-Centered Design, UX & Service... ·

2023/08/14

Earlier this year, I read an article by one of my heroes, The Edge of U2 in The Guardian. The first item in his list of culture highlights, was the book of today's podcast guest, Neil Theise. Like me, The Edge managed to get an early copy of the book from Neil’s awesome publicist in New York, Nicole Dewey and he too joined the fan club for Notes on Complexity. I have become captivated about many of the leading authors on complexity, and was thrilled when Neil agreed to record with me, his first from

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51:21

Sarah Clearwater ‘The Intersection of Design and...

This is HCD – Human-Centered Design, UX & Service... ·

2023/07/11

Today on the show I speak with Sarah Clearwater about a Design Leadership white paper that she instigated and curated, speaking to many people across various organisations. Sarah's based in New Zealand, and I drill deeper into the background of the paper. Website: https://www.sarahclearwater.com/ LinkedIn: https://www.linkedin.com/in/sarahclearwater/?originalSubdomain=nz This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video

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58:58

Florian Bailey 'Service Design Secrets: Elevating...

This is HCD – Human-Centered Design, UX & Service... ·

2023/06/15

Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey. The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most

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44:34

Katie O'Donoghue 'Artful Minds: Nurturing Children's...

This is HCD – Human-Centered Design, UX & Service... ·

2023/06/01

In this episode of the Makers & Doers Podcast, I speak with Katie O'Donoghue, an artist and author of several beautiful children’s books. Katie is an art psychotherapist and is in the process of completing her PhD in Health Psychology in UCL. Katie speaks to me today about the power of introducing art and design to children, and how it can help them process emotions. https://www.katieodonoghueart.com/ https://www.gillbooks.ie/childrens/childrens/the-little-squirrel-who-worried This is HCD

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33:55

Justyna Turek ‘A fresh perspective:The Role of...

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/25

In this conversation I caught up Justyna Turek, founder of many businesses and based in Sweden. Justyna works most often with Next Agents and Change Pilots in Poland. We speak about the work that they have been focussed on for over a decade, sustainability and design. I wanted to explore how they got into it, as I know there are many people that I coach who are interested in this space, but maybe feel unsure on how to work more in this space. We all know the crisis that we face globally with global

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42:14

Zoë Rose ‘Design Through Time: Unraveling the...

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/18

n this conversation I caught up Zoe Rose, of Great Question in Australia. We speak about the background and history of design methods, as far back as 1950. Zoe is a well of information on this topic, and proves to be a really fun and enjoyable exploration back in time… Links https://www.linkedin.com/in/zoerose/ http://greatquestion.com.au/ This is HCD Links Coaching and Mentoring https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers Video Courses Service Design :

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50:26

Manuel Lima ‘The New Designer: Pioneering Perspectives’

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/16

On Manuel Lima’s website, he mentions “a celebrated voice on UX design and data visualization who has spent the past 15 years leading design teams and building cutting-edge digital experiences at companies like Google, Codecademy, Microsoft, Nokia….”. His first three books were breathtakingly beautiful. If you like data and visualisations, then you are more than likely familiar with one or all of his books. A number of months ago, Manuel sent me an advance of his latest book, The New Designer and it

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38:50

Frank Müeller ‘Revolutionising Work Spaces with...

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/11

In this conversation I caught up Frank Mueller, of Playmobil Pro. Frank is Managing Director of GBI Global Business Innovation in Munich. We speak the incredible kit that I recently bought for the new Makers & Doers School that I have launched, which is a design school for children aged 6-12. We speak about how Playmobil works in the professional organisational capacity to help unlock conversations and visualise complexity. Watch this episode: https://www.youtube.com/watch?v=1Y13zvuo-Js This is HCD

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54:54

Pietro Jarre ‘No such thing as sustainable mining’

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/09

Pietro Jarre has a doctorate in geotechnical engineering. He’s a specialist in geotechnical and environmental issues on waste rock deposits, mining infrastructures, landfills and brownfields. Since 2015, his focus is on the environmental and social impact of digital technologies. He’s founder of Sloweb association, something I’d highly recommend checking out at slowweb.org. Pietro starts our chat by recounting his early years in mining, leading up to the Los Frailes tailings dam

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21:50

Markus Edgar Hormess & Adam Lawrence 'The Designing...

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/03

I attended Teaming with AI in Nuremberg recently with two of the most awesome designers that I know, Adam Lawrence and Markus Edgar Hormess of WorkPlayExperience. I caught up with them to discuss the event, what we have learned and where we see the short and medium term impacts of AI on the Design and business

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32:26

Steffi Kieffer 'Designing with AI: Exploring the...

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/03

Hey folks, I’m delighted to bring you two exclusive interviews from a very special event that I attended recently in Nuremberg in Germany called Teaming with AI. A few weeks ago, as I was driving to Northern Ireland, I mentioned to my wife, about an event my friends Markus Hormess, Adam Lawrence and Florian Bailey were hosting. I didn’t expect to be given a free pass to attend from the family, but it came and I didn’t ask a second time. I’ve a bit of a love hate relationship with AI. I enjoy

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35:48

Emily Hamilton ‘Designing Second Chances: Breaking...

This is HCD – Human-Centered Design, UX & Service... ·

2023/05/03

In this conversation I caught up Emily Hamilton, Senior Strategic Designer at Paper Giant in Australia. We speak about a project that Emily worked on recently that was related to recidivism and working with people who recently left a Justice facility. We speak about the project in detail, the methods used and outcomes achieved. Emily’s awesome, I know you will love this conversation. Learn more: https://www.papergiant.net/work Connect with

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30:47

Scott Jenson ‘Part 2 of 2: Open Source Design...

This is HCD – Human-Centered Design, UX & Service... ·

2023/04/27

In this conversation I caught up with the second part to my conversation with Scott Jenson to explore how Designer can actively get more involved with the free and open source software movement. We speak more about why this is of such an interest to Scott, and he gives his awesome advice to others on how they can get involved. Listen to Episode 1: Listen to Scott Jenson 'From Apple, Symbian to Google - Exploring the World of Free and Open Source Software (FOSS)'Links from this episode; Open Source

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42:02

Darjan Hil ‘The Art of Visualising Complexity’

This is HCD – Human-Centered Design, UX & Service... ·

2023/04/25

A number of months ago, I was researching for my keynote in Scotland in June this year, and I stumbled across the work of Superdot studio in Switzerland. I was blown away by all the amazing work that they had done and was thrilled to see that they were in the process of publishing their book, Visualising Complexity - A Modular Information Handbook. I purchased it and from the moment it arrived on my desk, it has not been too far away. I show it to people on Zoom calls and any of the trainings that I

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