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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

48:21

515: 7 Areas to Pursue in the New Year

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/20

It's that time of year where we are collectively setting our sights on both the past and the future. What will this next year of 2025 hold for you and your coffee shop? The answer to that question is that your tends to be made up of the things you focus on most. So if we want to increase our chances of experiencing good things, we need to increase our focus on what good things we would like to see. Today you and I are spending some time together to focus on 7 words / areas that I believe are worthy

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51:18

SPECIAL! Interviews from Coffee Fest Minneapolis 2024...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/20

Every Coffee Fest we get to sit down with some very cool presenters to chat about their businesses, area, of expertise, and insights that will help you run a better cafe. The last show of the year took place in Minneapolis, MN and was a wonderful time of sharing, community, and value. Even though my equipment decided (after 8 years of service) to die on the spot of my first interview, we got to catch up with two presenters over Zoom and have some very helpful conversations. Today we are presenting

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53:25

514: Founder Friday! w/ Raoul Adwan of Thrd Coffee in...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/20

For this last Founder Friday of 2024 we are featuring a story that I believe really embodies the spirit of entrepreneurship that fuels so many coffee shops. From a cart in the pandemic, to a thriving cafe and catering business, Thrd Coffee, Lead by Raoul Adwan, has shown what is possible when you build with passion and focus. Raoul Adwan is a Chicago native of Mexican and Bolivian descent who turned a passion for coffee into a thriving business. Raoul launched his venture during the pandemic with

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13:53

SHIFT BREAK: Adjusting Our View of Labor Cost

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/19

Labor cost is probably the number one most worried over metric in the cafe. Of course, like any other metric that signifies the health of the business, your labor cost needs to be something you pay attention to and control. But the way many cafes approach labor cost can be akin to sawing off the branch they sit on. Short term gain, long term detriment. In a time where the need for talent acquisition and wages are on the rise, it is time we take a fresh look at ways to grow and maintain

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46:09

513: Rock n' Roll, E-Commerce, and Opening a Coffee...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/17

Music and coffee seem to just go together. If you are into one, the other is not far behind. Both coffee and music inspire and create community that fuel's our lives. Today's guest began his coffee journey as a full time touring musician and was immediately hooked. His journey took him from e-commerce and pop-ups, to now his own brick and mortar store. Today we are chatting with Acey Slade of the weird and wonderful, Cat Fight Coffee! Catfight Coffee was formed in 2020 by career musician Acey Slade

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13:43

SHIFT BREAK! The Good and Bad of a Training Lab

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/12

There is no doubt about it, having a training lab is a wonderful asset to have for elevating the quality of your training...until it isn't. Truthfully, much like any tool, it depends on how it is used and whether it is part of a bigger picture. Today on Shift Break we will be talking about the good and the bad of training labs. You don't necessarily need one, but if you do have a lab or are wanting to create one, then this episode will help you create it and use it in a way that produces more than

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40:47

512: 5 Non-Coffee Books You Need to Read!

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/10

Ideas are like green coffee seeds. They are bundles potential cultivated by earnest hands that are then received by others who take them and develop them further. The final rendering of that seed can and does often result in something beautiful. This is how I think of mediums like podcasts, videos, and, of course, books. Today I want to share with you 5 books that I believe speak to areas of our lives and businesses that will bring inspiration, perspective, comfort, and growth. They are all special

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15:19

SHIFT BREAK! How Not To Be a Jerk When Training Baristas

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/12/04

The title of today's episode sounds like a no brainer, but you may or may not be surprised to know that it is way easier than you think to be this way when traIning baristas. It is not something that we set out to do, but is born from a confluence of insecurities, myopic focus, passion, and assumption. I say this as someone who has certainly lived it and wants to help you avoid making the same mistake. Today on Shift Break we will be talking about how you can approach training in a way that lessens

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12:31

SHIFT BREAK! How Long Should it Take To Train a Barista?

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/26

I feel as though this question is constantly on the mind of owners. It is a question born from a desire to have a well trained staff that makes the quality of the work more consistently great, as well as a desire to be an effective trainer and have the staff "get it" quickly. Throw in a little bit of owner insecurity as they are learning all this stuff themselves too, and you get a recipe for miscommunication, assumption, and frustration that seems to be in the background of the question. Trouble is

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48:56

511: The Art of Designing Unique Coffee Bars w/ Scott...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/26

Creating a cafe space is about finding a fitting home for the equipment and people behind the counter who will use it. It is about finding a synthesis, a flow, and a feeling that is functional and remarkable all at once. The life of the business is either helped or hampered by the decisions we make in designing the space. In the many choices and acts of creation we engage in, both in opening, and then in tending to our shops, we bring forth something unique for us and our guests to partake in.

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48:56

510: Advancing Equity in Farmer-Consumer...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/24

One of the beautiful things about working in coffee today is the connectivity that is available to players in the value stream. Those who want to make the biggest difference, both use and innovate better versions of these various avenues for connection to build trusting and generous relationships that bring thriving and understanding. Today's guest live and breaths this mission. I am so honored to welcome to the show, Beamlak Bekele! Beamlak has experience working as a Green Coffee Export Manager,

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01:28:33

509 : Founder Friday! (Special 2 Part Before + After...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/22

It's Founder Friday! I am so thrilled to feature people who have become friends through getting to know them at coffee vents over the years. They have launched their own coffee house and made something as unique as they are themselves. Nicolas and Krystal Tanaka are siblings and the proud owners of Kohiko Coffee House, located in Sugar Land, Texas. They’ve combined their unique backgrounds and extensive experience in the coffee and food & beverage industries to create a space that brings quality

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15:57

SHIFT BREAK! Engaging in the Right Conversations (or...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/20

Did you know that, in spite of all the work you do for others, the sacrifices you make to run your business and do what you can for your staff, plus the positive impact on your community, the you are ACTUALLY evil and/or complicit in the demise of coffee and the people in coffee? Well, if you listen to the conversations, articles, and headlines being created about you by people who don't know you and the details and nuances of the work you do, you'd be tempted to take on that accusation and guilt

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53:21

508: Fighting Exploitation and Human Trafficking...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/18

Coffee brings people together for all sorts of reasons. One of the beautiful ways coffee is used is as a vehicle for change in areas of our world that desperately need it. Nowhere is change more needed than in the realm of human trafficking and exploitation. I am thrilled to talk with a couple of professionals on the front lines of this fight. We are talking with Jenny Barber and Jake Jiron of Talitha Coffee Roasters! Jenny Barber, Cofounder of Talitha Coffee Roaster has spent the past 14 years

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15:32

SHIFT BREAK: With or Without Experience? Hiring the...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/14

Ah the age old debate. Should you hire someone who is experienced working in coffee? On onhand they have skills that may be helpful and on the other they might have bad habits you need to address. Or should you hire someone without experience? Their first exposure to coffee will be at your shop and you get to train them up on your standards from the start. At the same time they ma take longer to train and could experience bore inertia getting used to the work a coffee shop requires Today on Shift

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52:33

507: How High-Level Systems Help Your Cafe Thrive w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/12

When you think about the things that make the biggest difference in culture, hospitality experience, staff morale and the profitability of your coffee shop, you would be forgiven for being overwhelmed. There are so many moving parts in food and beverage operations it's hard to know what lever to pull to make a difference. Well the good news is that, according to today's guest, when you apply focus and systems to the most critical 30% of those areas that make up you cafe, you will transform the

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15:10

SHIFT BREAK: Should You Up-Charge for Alternative Milks?

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/07

In recent weeks Starbucks has announced it will no longer charge for plant-base alternative milks. This comes after efforts from activists claiming discrimination. Starbucks aside, the conversation about up-charging for alt milk has been going on for a while now with people who feel strongly on either side of the topic. Today on Shift Break we will be talking about whether or not you should be charging for alternative plant based milk options, how to approach this from a practical business

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36:58

506 : Critical Workflows Every Coffee Shop Needs

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/11/05

The way customers and staff experience our cafes is based many experiences and moments taken together to form what they know as our culture or brand. Each experience can be broken down into many different parts that happen within even one visit and the smart operator knows that unless there is a plan set up ahead of time for how we want those moments to go, then we will provide less than stellar service. The customer loses out on experiencing our best, and we lose out on keeping good customers and

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12:21

SHIFT BREAK: The Best Way for Every Shop to Train...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/31

Training your staff is easily one of the most important things to get right if you want to set them up for success and make sure your customers are getting a great experience every time. Every place has their own way of doing training and most of it is cobbled together from different sources in a desperate bid for a positive outcome. The result if all to often a staff that is under prepared, frustrated leadership, and guest experiences inconsistent standards. Today on Shift Break we will be talking

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01:03:31

505: Maintaining Excellence in the Everyday Work of...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/28

Innovation and an obsession with what is "new" has long been a primary force capturing the imagination of coffee pros and entrepreneurs. Trouble is that the novel and new, while it may be good at grabbing or capturing attention, is not great at keeping and sustaining us, or our businesses for that matter. In fact, innovation and constantly looking for something have the opposite effect than what it seems to promise. Enter the idea of maintenance over innovation and everyday excellence. I recently

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