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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

11:49

Ep. 54 Hit & Run with Lois Banta: The Controversy...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/06/01

I asked Lois to do a quick take about the controversial discussions surrounding PPE charges. She shares: her verbal skills should you decide to charge a fee why you need a system for inventory expense tracking her thoughts on if PPE fees are here-to-stay or just temporary charges If you need more conversation surrounding the topic then send her an email. She's always helpful! Email: lois@bantaconsulting.com Site: www.bantaconsulting.com Keep an eye out for her new book High Impact Communication

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53:47

Ep. 53: Rachel Wall Teaches Me About Periodontal...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/05/19

Periodontal claims can be frustrating for even the most veteran of insurance coordinators. Rachel Wall of Inspired Hygiene is here to teach us how the new classifications will impact patient care. She goes over: What is staging and grading? How do systemic issues like diabetes, heart disease and inflammation factor in a patient's stage? We talk about the answer for "is it once a perio, always a perio?" It's about risk. How to incorporate this information into your claims and conversations. The new

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01:01:55

Ep. 52 "Unexpected PIVOTS in Leadership with Ginny...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/05/03

How are your teams shaping up? Are you reconnecting as well as you thought? Ginny has worked with so many teams who were grateful to have someone help them to find their groove. Leadership is not easy and leadership during crisis is a real look at who you are as a manager/leader. We talked about a few different issues including: - Staying connected with no physical contact - Finding and trusting resources when news is so fluid - How the Society for Human Resources Management should be a bookmarked

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55:42

Ep. 51 "Virtual Conversations and Management Truths"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/04/16

Teams moving to a remote formation is a relatively new part of management. Kristine helps me understand how leaders have to really create and uphold the office's cultural norms. Yes, it's hard but it's an essential responsibility for a manager. What kind of dynamic comes out when you don't see your coworkers every day? You're all finding out now, aren't you? We go back to Manager Basics with these concepts: - TQM - Forming, Storming, Norming, and Performing theory - Fight or flight responses when

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57:49

Ep. 50 "Managing Your Practice through COVID-19 Times"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/04/05

Beverly Wilburn, FAADOM joins us for a frank talk about how COVID affected her office. She also shares her experience as an expert witness in malpractice cases. Talk about eye-opening! We discussed: What she did and didn't do right when the virus affected her office, How she's going to preserve her relationships with referring offices, What will PPE look like post-COVID? What lessons has she learned from her times in court? What documentation do many offices leave out of the clinical record? What

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01:00:11

Ep. 49 "Teresa Teaches Teledentistry to Kevin"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/03/24

Teledentistry is all the rage right now. With COVID-19 keeping us from physically seeing patients, many dentists are now interested in how to make contact virtually. We pretended that Kevin was an attendee in one of my classes and my job was to teach him the basics and FAQ about teledentistry. I covered: What is 'teledentistry'? What do I need to get started? The billing codes and the ADA's new guidance in this area Why teledentistry should be part of your customer service arsenal Other topics

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54:33

Ep. 48 “COVID-19 Time Warp and the Numbers Behind...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/03/18

So much changed in just one week. Kevin and I discussed COVID-19 (coronavirus for most people) just a few days before states and federal governments got involved. We talked a little infection control but we really focused on the impact this will have on not only meetings but practices. We took the opportunity to peel back the curtain on vendor costs at dental meetings. All the shows we discussed except for the California Dental Association have been cancelled. I'm including links here but urge to

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23:54

Ep. 47 “How to Terminate a Patient Relationship"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/03/04

It sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the ... you know what. This was a reader request (thank you!) and I responded by giving you: When I would absolutely terminate, no questions asked How I would do it The step-by-step routine regarding documentation and team involvement Some go-to lines for those very uncomfortable face to face conversations I hope this is helpful - let me know if you do anything differently. I love hearing from you

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48:05

Ep. 46 “Rita Zamora Tells Us How To Get Found By and...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/02/13

Rita is one of the leaders in dental social media marketing. She’s always got an eye on the trends and why they matter. Do you know about the new Google My Business? I had just heard about it and here she is telling us how to make it happen in your practice. Very timely! We also talked about: Instagram stories compared to Facebook stories Ads on Facebook and how you can get placed into Facebook Jail without even realizing it We tackle the age-old question of ‘should I be friends with my patients?’

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49:44

Ep. 45 "Graceful but Firm Communications with Lois...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/01/22

Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. A couple of highlights: How have patient conversations changed over the last 15 years? How big of a part does fear play into patient decisions? What clues does she look for in an interview? (free to you via email) Why she’s on a campaign to bring ‘grace’ back into our offices What are the red flags she finds in offices? Her advice for new associates – it’s golden What does one of her doctors do at the end of every

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50:25

Ep. 44 “Employees Who Steal: Who Are They and How...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/01/13

Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss one of the ‘queens of embezzlement’ Lori Doughty. But we’re not just trying to scare you. The episode goes into the traits of an embezzler and how to spot them. For many of you they’ll sound very familiar. Here’s a hint: They leave late and come in early Reluctant to take vacation

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47:39

Ep. 43 "Dishing with Friends: Talking Payment...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/12/17

Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here’s some of what we talked about: Patient trust is directly tied to financial honesty How Lisa brought her treatment planning philosophy to corporate dentistry and then enhanced it with their systems Is there a place for DiSC or personality types in these conversations? How does sticker shock play into this? “Happy patients refer happy

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02:09

Ep. 42 "Announcement: 2020 Dental Coding Update Webinar"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/12/11

The 2020 Coding Update Webinar is brought to you by NEA Powered by Vyne. Register today to grab your spot for the live and/or recorded webinar! Register using this link If you like this podcast feel free to vote for me on this poll of the Best Dental Podcasts: Voting here!

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01:20:13

Ep. 41 "Antitrust Suits Against Delta Dental: Let's...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/11/21

Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an attachment for you to follow along. I dissect the document and make it easier to understand. This is a story I'll keep up with. The rulings (in either direction) will have a significant impact for carrier/provider relationships. Click here for the marked up copy of the Kaufman/Kaufman vs

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37:11

Ep. 40 "Potpourri Episode: Insurance FAQs"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/11/07

Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues. Non-covered services: what difference does it make if a plan is self-funded? I give you a quick description so it will click when you see one in the wild. The ADA did a webinar on this if you want more information: https://success.ada.org/en/dental-benefits/self-funded-erisa-dental-plans-what-you-need-to-know-webinar Spotted at a recent

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49:34

Ep. 39 "What is Smile Direct Club's business model?...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/10/17

I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot about SDC as they have haters and lovers all over the net. Listen in as I recall the conversation and what it means for your office (do you see SDC patients after the fact?). The bigger picture is something else completely and I'll expand on that towards the end. Key points: the liability is not where you expect it to be the FTC and FDA have written legal

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58:21

Ep. 38: "What’s the Fuss With Health History Forms?"...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/10/03

After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications? Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting

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48:13

Ep. 37: "Hero Talk" with Dr. Paul Etchison

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/08/21

Dr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in as we talk about: How documenting processes save him so much time. Teams change but how we treat our patients doesn’t. He’s retaining team members. He knows he’s in a good spot but he shares how he worked through the struggles. How much does he utilize the assistant and how do you

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55:42

Ep. 36: "Insurance Geek Out" with Colleen Huff- Round 2

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/08/06

Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew? Other discussions centered around: Paper appointment books (wayback talk!) Facebook groups’ bad advice Why you should get to know your dental society’s executive director and legal counsel – it makes a huge difference. Colleen walks us through how to

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57:56

Ep. 35: "Queen Bees and other employees we know and …...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/07/22

In this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal feelings. Kevin shares the different DiSC personalities and what he’s seen so far for each position. Dominance: managers and dentists Influence: RDHs Steadiness: dental assistants Compliance: a mix but more clinical Teresa recalls a recent

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155 results

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