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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

23:54

Ep. 47 “How to Terminate a Patient Relationship"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/03/04

It sounds so ominous, right? Well, depending on the person it can be a huge relief or a big pain in the ... you know what. This was a reader request (thank you!) and I responded by giving you: When I would absolutely terminate, no questions asked How I would do it The step-by-step routine regarding documentation and team involvement Some go-to lines for those very uncomfortable face to face conversations I hope this is helpful - let me know if you do anything differently. I love hearing from you

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48:05

Ep. 46 “Rita Zamora Tells Us How To Get Found By and...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/02/13

Rita is one of the leaders in dental social media marketing. She’s always got an eye on the trends and why they matter. Do you know about the new Google My Business? I had just heard about it and here she is telling us how to make it happen in your practice. Very timely! We also talked about: Instagram stories compared to Facebook stories Ads on Facebook and how you can get placed into Facebook Jail without even realizing it We tackle the age-old question of ‘should I be friends with my patients?’

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49:44

Ep. 45 "Graceful but Firm Communications with Lois...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/01/22

Lois knows A/R, management and mentoring. And that’s just a tiny bit of her talent. A couple of highlights: How have patient conversations changed over the last 15 years? How big of a part does fear play into patient decisions? What clues does she look for in an interview? (free to you via email) Why she’s on a campaign to bring ‘grace’ back into our offices What are the red flags she finds in offices? Her advice for new associates – it’s golden What does one of her doctors do at the end of every

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50:25

Ep. 44 “Employees Who Steal: Who Are They and How...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2020/01/13

Kevin returns to co-host this episode and we discuss the strangeness of embezzlers and their motivations. It was brought up by this article about an alleged embezzlement by an office manager in Utah. We also discuss one of the ‘queens of embezzlement’ Lori Doughty. But we’re not just trying to scare you. The episode goes into the traits of an embezzler and how to spot them. For many of you they’ll sound very familiar. Here’s a hint: They leave late and come in early Reluctant to take vacation

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47:39

Ep. 43 "Dishing with Friends: Talking Payment...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/12/17

Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here’s some of what we talked about: Patient trust is directly tied to financial honesty How Lisa brought her treatment planning philosophy to corporate dentistry and then enhanced it with their systems Is there a place for DiSC or personality types in these conversations? How does sticker shock play into this? “Happy patients refer happy

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02:09

Ep. 42 "Announcement: 2020 Dental Coding Update Webinar"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/12/11

The 2020 Coding Update Webinar is brought to you by NEA Powered by Vyne. Register today to grab your spot for the live and/or recorded webinar! Register using this link If you like this podcast feel free to vote for me on this poll of the Best Dental Podcasts: Voting here!

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01:20:13

Ep. 41 "Antitrust Suits Against Delta Dental: Let's...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/11/21

Let me tell you about 11 separate antitrust lawsuits filed against Delta Dental Plans Association and all of the state Deltas. The case brought by Kaufman & Kaufman Smile Design Studio, LLC is available as an attachment for you to follow along. I dissect the document and make it easier to understand. This is a story I'll keep up with. The rulings (in either direction) will have a significant impact for carrier/provider relationships. Click here for the marked up copy of the Kaufman/Kaufman vs

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37:11

Ep. 40 "Potpourri Episode: Insurance FAQs"

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/11/07

Thanks for letting me tell you about the most common inquiries I receive. Today’s episode is a virtual amalgam (see what I did there?) of many insurance issues. Non-covered services: what difference does it make if a plan is self-funded? I give you a quick description so it will click when you see one in the wild. The ADA did a webinar on this if you want more information: https://success.ada.org/en/dental-benefits/self-funded-erisa-dental-plans-what-you-need-to-know-webinar Spotted at a recent

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49:34

Ep. 39 "What is Smile Direct Club's business model?...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/10/17

I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot about SDC as they have haters and lovers all over the net. Listen in as I recall the conversation and what it means for your office (do you see SDC patients after the fact?). The bigger picture is something else completely and I'll expand on that towards the end. Key points: the liability is not where you expect it to be the FTC and FDA have written legal

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58:21

Ep. 38: "What’s the Fuss With Health History Forms?"...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/10/03

After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications? Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting

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48:13

Ep. 37: "Hero Talk" with Dr. Paul Etchison

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/08/21

Dr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in as we talk about: How documenting processes save him so much time. Teams change but how we treat our patients doesn’t. He’s retaining team members. He knows he’s in a good spot but he shares how he worked through the struggles. How much does he utilize the assistant and how do you

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55:42

Ep. 36: "Insurance Geek Out" with Colleen Huff- Round 2

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/08/06

Colleen Huff is back with me for another carrier round up. This is one for the insurance geeks! Finally, I found someone who loves teaching workman’s compensation reimbursement. It’s one of my least favorite types of claim but she loves it – who knew? Other discussions centered around: Paper appointment books (wayback talk!) Facebook groups’ bad advice Why you should get to know your dental society’s executive director and legal counsel – it makes a huge difference. Colleen walks us through how to

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57:56

Ep. 35: "Queen Bees and other employees we know and …...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/07/22

In this episode, Teresa and Kevin discuss generations, employee caricatures and how change can suck. Are you typecasting your coworkers? We all do it but part of our growth as a manager is how we handle our professional interactions no matter our personal feelings. Kevin shares the different DiSC personalities and what he’s seen so far for each position. Dominance: managers and dentists Influence: RDHs Steadiness: dental assistants Compliance: a mix but more clinical Teresa recalls a recent

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58:44

Ep. 34 "Money In, Money Out" with Susan Gunn, CFE

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/06/11

My guest today is Susan Gunn, CFE. That’s short for Certified Fraud Examiner. Our talk today isn’t all about fraud though. We talk about money, receivables and why ethics is an issue today. Susan is a prolific author and sought-after speaker in the dental industry. She’s one of my top financial go-to persons so keep her information handy! A couple of high points from our conversation: Hear what Susan and I both think about EFTs (electronic fund transfers). Her take on it comes from a Quickbooks and

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58:17

Ep. 33 "All Things Implants: Dental, Breast and Why...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/05/29

2:10 Dental implants longevity, what we know now vs what we knew then. Shout out to the Dental Hacks and their guest Dr. Frank Spear for the knowledge. Catch that ep here: Dental Hacks episode 16:30 Side conversation: If you’re wearing a tail are you in Portland? And if so, we tell you why you should travel with a lint roller. 19:00 Keep Portland Weird. Don’t ask, just do it. 21:05 Let’s talk breasts now. Breast implants and dentistry, specifically. Did you know there is a pre-medication

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01:00:43

Ep. 32 "When Two Insurance Geeks Get Together" with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/03/25

Colleen Huff is our guest today and joins me to dish about dental insurance. She’s another insurance geek and has a good amount of tips to pass on in this episode. Listen in as we talk about your office and insurance: how to do it correctly and pitfalls to potentially avoid. 6:40 What is the most frequently heard insurance issue from dental offices? 16:07 The dental insurance industry as a whole is changing. What are some of these changes and the challenges they pose? 20:44 In-house savings plans:

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01:02:42

Ep. 31 "Rockstar Team Management" with Laura Hatch

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/03/04

5:00 Employee Ingredients List - What makes the ideal candidate? 8:00 Let’s focus on team building. How can they best work together? 14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST book - Step Away From the Drill 20:22 Laura talks about other resources for the Doctor to understand what the front office is doing 24:26 Laura gives insight into tracking retention, new patients are great but what about the ones you have? 30:31 What numbers should you be tracking

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53:15

Ep. 30 "How Veterinary Teams are Different From Us;...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/02/18

Today’s podcast is a fun conversation about animals, movies and of course dentistry. 4:37 OSAP Training - make sure you are getting your yearly meetings on the schedule 7:24 What should you make sure you are paying attention to annually? 10:35 Blood Glucose Code - Am I supposed to be doing this? 12:36 Vet Industry is 6 years behind dentistry! They may not even have licenses as Vet Techs. 16:17 Vet Tech personality profiling - very hard industry to be in with low pay. 21:50 Quick Chat on Must See

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54:37

Ep. 29 "From Iceland to Homeland Dentistry" with...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2019/01/25

Today’s podcast is a fun conversation about travel, history and of course dentistry. Timestamp 12:15 Christmas Traditions of Iceland! Timestamp 15:06 Teresa’s favorite Christmas movie is what? Timestamp 20:45 How was Greater New York and Christmas in NYC? Timestamp 21:50 Don’t let continuing education die out - these are still important! Timestamp 24:20 What is the common issue that dental team members are facing in their practices? Timestamp 26:54 If you feel stuck in your career or your dental

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57:07

Ep. 28 "Nobody told me that dentists retire 6 years...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2018/12/17

Today’s podcast explores why retirement amongst dentists is growing more elusive. The average American retires at age 63 and the average dentist retires at age 69. The average American earns $56,5133 per year and the average dentist earns more than four-times the average American, at roughly $229,630. Why then are dentists making so much more than the average person but retiring so much later? 1:50 - Nobody told me that dentists retire 6 years later than the average American! 3:30 Dentists make 5x

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