You"ve Been Heard

00:46:56

391- Become A Pleasantly Persistent Piranha z/Devon...

You"ve Been Heard ·

2026/01/27

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00:44:40

390- Don't Be a Tech Nerd w/John Doherty

You"ve Been Heard ·

2026/01/22

John Doherty is CIO at Columbia Forest Products, but he started in marketing. That accidental path gave him something most IT leaders don't have - he speaks business first, technology second.The problem he keeps running into isn't technical. It's structural. IT gets called in after the business has already decided what they need. Someone shows up and says "we need SAP" and by then it's too late. The solution's chosen. IT's job is to execute, not influence.We get into his mill

en-us

00:44:40

390- Don't Be a Tech Nerd w/John Doherty

You"ve Been Heard ·

2026/01/22

John Doherty is CIO at Columbia Forest Products, but he started in marketing. That accidental path gave him something most IT leaders don't have - he speaks business first, technology second.The problem he keeps running into isn't technical. It's structural. IT gets called in after the business has already decided what they need. Someone shows up and says "we need SAP" and by then it's too late. The solution's chosen. IT's job is to execute, not influence.We get into his mill

en-us

00:41:19

389- Stop Solving Problems That Don't Exist w/Juliano...

You"ve Been Heard ·

2026/01/15

Juliano Giannerini runs IT at Baker Construction and fights the same battle every IT leader faces. Someone walks in wanting a new CRM. They need Spanish speakers at the service desk. They saw a demo and it looked amazing. Nobody asked what problem they're trying to solve.When an HR director demanded Spanish speakers for IT support, Juliano asked why. Turns out craft workers weren't calling IT about tech issues – they were calling HR about payroll. Adding Spanish speakers to the

en-us

00:41:19

389- Stop Solving Problems That Don't Exist w/Juliano...

You"ve Been Heard ·

2026/01/15

Juliano Giannerini runs IT at Baker Construction and fights the same battle every IT leader faces. Someone walks in wanting a new CRM. They need Spanish speakers at the service desk. They saw a demo and it looked amazing. Nobody asked what problem they're trying to solve.When an HR director demanded Spanish speakers for IT support, Juliano asked why. Turns out craft workers weren't calling IT about tech issues – they were calling HR about payroll. Adding Spanish speakers to the

en-us

00:41:59

388- Business Leaders Who Get Tech Are Dangerous...

You"ve Been Heard ·

2026/01/13

Tim Elhefnawy came from operations before technology leadership. That combination gives him a perspective most IT leaders don't have.He's watched tech leaders disconnect from the room in real time. Leading with technical objections when business needed risk discussion. Explaining integration test cycles that meant nothing to anyone while ignoring deal commitments.The pattern? IT leaders who practice the art of no. Who wait to be brought in instead of inserting themselves into

en-us

01:02:38

Stop Chasing Solutions Looking For Problems

You"ve Been Heard ·

2026/01/06

Mark Baker is VP of IT at Block Imaging in Michigan. They service legacy medical equipment. Big iron MRI and CT machines that hospitals can't replace.Which means Mark deals with Windows systems no longer patched, medical device regulations, and security frameworks spanning three decades of technology. The fundamental challenge hasn't changed since Mark started at a small computer shop. Back then it was "what's a network card?" Now it's "we need AI." Different technology. Same

en-us

01:02:38

Stop Chasing Solutions Looking For Problems

You"ve Been Heard ·

2026/01/06

Mark Baker is VP of IT at Block Imaging in Michigan. They service legacy medical equipment. Big iron MRI and CT machines that hospitals can't replace.Which means Mark deals with Windows systems no longer patched, medical device regulations, and security frameworks spanning three decades of technology. The fundamental challenge hasn't changed since Mark started at a small computer shop. Back then it was "what's a network card?" Now it's "we need AI." Different technology. Same

en-us

00:50:13

385- Why Bad Teams Aren't Always Bad Managers w/Chris...

You"ve Been Heard ·

2025/12/19

Chris Pacifico is Director of IT and infrastructure strategist at a healthcare company focused on mobility devices. He's spent 30 years in IT, moving from programming to hardware to security, and he's learned some hard truths about team leadership that contradict popular wisdom.Chris walked into a six-person team that wasn't actually a team. It was six individuals doing six separate jobs with zero coordination. Think baseball played by individuals instead of football where

en-us

00:50:13

385- Why Bad Teams Aren't Always Bad Managers w/Chris...

You"ve Been Heard ·

2025/12/19

Chris Pacifico is Director of IT and infrastructure strategist at a healthcare company focused on mobility devices. He's spent 30 years in IT, moving from programming to hardware to security, and he's learned some hard truths about team leadership that contradict popular wisdom.Chris walked into a six-person team that wasn't actually a team. It was six individuals doing six separate jobs with zero coordination. Think baseball played by individuals instead of football where

en-us

00:44:26

384- The Expert Blindspot That Cost Everything w/Bob...

You"ve Been Heard ·

2025/12/09

Bob Berbeco is the Chief Information Officer at Mahaska Health, leading IT, data science, AI, cybersecurity, and informatics. He's been in healthcare technology for 27 years and holds a Six Sigma Black Belt.For most of that time, Bob operated the way many IT leaders do—shields up, knowledge expert, the guy who does all the talking.Then something shifted.When executives ask him something he doesn't know, the best answer isn't to fake it. It's four words: "I got the lead.""I may

en-us

00:44:26

384- The Expert Blindspot That Cost Everything w/Bob...

You"ve Been Heard ·

2025/12/09

Bob Berbeco is the Chief Information Officer at Mahaska Health, leading IT, data science, AI, cybersecurity, and informatics. He's been in healthcare technology for 27 years and holds a Six Sigma Black Belt.For most of that time, Bob operated the way many IT leaders do—shields up, knowledge expert, the guy who does all the talking.Then something shifted.When executives ask him something he doesn't know, the best answer isn't to fake it. It's four words: "I got the lead.""I may

en-us

00:44:21

383- Rebuilding executive trust after $1.2M...

You"ve Been Heard ·

2025/12/04

Ray Martin started his IT career in a basement cage, setting up Blackberries behind a locked door. Ten years later, he's the CTO at Dimeo Construction—and he's survived two ransomware attacks.The first one fractured trust between IT and operations. The second one? Conti demanded $1.2 million in Bitcoin. Ray counter-offered $10K "so I don't have to go through the trouble." They said no. He recovered everything anyway.In this episode, Ray breaks down exactly how his isolated Azure

en-us

00:44:21

383- Rebuilding executive trust after $1.2M...

You"ve Been Heard ·

2025/12/04

Ray Martin started his IT career in a basement cage, setting up Blackberries behind a locked door. Ten years later, he's the CTO at Dimeo Construction—and he's survived two ransomware attacks.The first one fractured trust between IT and operations. The second one? Conti demanded $1.2 million in Bitcoin. Ray counter-offered $10K "so I don't have to go through the trouble." They said no. He recovered everything anyway.In this episode, Ray breaks down exactly how his isolated Azure

en-us

00:32:47

382- Securing Employee AI Usage w/Devs.ai

You"ve Been Heard ·

2025/10/28

ON THIS EPISODE ➤ Why 75% of employees are using unapproved AI tools right now ➤ How to consolidate AI usage onto one secure, compliant platform ➤ Live demonstration of no-code agent building for HR, sales, and operations ➤ Real enterprise security: SOC2, ISO 27001, and GDPR compliance explained ➤ Managing AI chat logs and preventing data leaks ➤ Building custom agents that integrate with your existing systems What happens when IT leaders stop fearing employee AI usage and start

en-us

00:32:47

382- Securing Employee AI Usage w/Devs.ai

You"ve Been Heard ·

2025/10/28

ON THIS EPISODE ➤ Why 75% of employees are using unapproved AI tools right now ➤ How to consolidate AI usage onto one secure, compliant platform ➤ Live demonstration of no-code agent building for HR, sales, and operations ➤ Real enterprise security: SOC2, ISO 27001, and GDPR compliance explained ➤ Managing AI chat logs and preventing data leaks ➤ Building custom agents that integrate with your existing systems What happens when IT leaders stop fearing employee AI usage and start

en-us

00:47:00

381- Solving Wrong Problems Perfectly w/Dima Syrotkin

You"ve Been Heard ·

2025/10/23

ON THIS EPISODE ➤ The real difference between AI hype and actual enterprise AI adoption ➤ Why most change management initiatives fail (and what to do instead) ➤ How to identify and solve the right problems before executing strategy ➤ The brutal truth about AI’s impact on workforce transformation ➤ Change management frameworks that actually work for AI implementation What happens when you combine change management expertise with real AI adoption strategy? Dima Syrotkin, CEO and

en-us

00:47:00

381- Solving Wrong Problems Perfectly w/Dima Syrotkin

You"ve Been Heard ·

2025/10/23

ON THIS EPISODE ➤ The real difference between AI hype and actual enterprise AI adoption ➤ Why most change management initiatives fail (and what to do instead) ➤ How to identify and solve the right problems before executing strategy ➤ The brutal truth about AI’s impact on workforce transformation ➤ Change management frameworks that actually work for AI implementation What happens when you combine change management expertise with real AI adoption strategy? Dima Syrotkin, CEO and

en-us

00:44:49

380- Beyond Your ISP Chaos w/ Chris Soucie (New...

You"ve Been Heard ·

2025/10/16

ON THIS EPISODE ➤ What network aggregation actually means (and why most IT leaders have never heard of it)➤ How to consolidate 50+ circuits onto one invoice with co-terminus contracts➤ Real strategies for 20%+ cost savings while improving service➤ POTS replacement tactics saving thousands monthly➤ The leadership question that gets executive buy-in: “What do we lose by not doing this?” Managing internet circuits across multiple locations feels like herding cats—if the cats all

en-us

00:44:49

380- Beyond Your ISP Chaos w/ Chris Soucie (New...

You"ve Been Heard ·

2025/10/16

ON THIS EPISODE ➤ What network aggregation actually means (and why most IT leaders have never heard of it)➤ How to consolidate 50+ circuits onto one invoice with co-terminus contracts➤ Real strategies for 20%+ cost savings while improving service➤ POTS replacement tactics saving thousands monthly➤ The leadership question that gets executive buy-in: “What do we lose by not doing this?” Managing internet circuits across multiple locations feels like herding cats—if the cats all

en-us

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