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PODCAST

Experience Leadership - The Small Business Podcast

Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.

business entrepreneurship

All Episodes

36:15

The Art of Employee Attraction: How to Stand Out in a...

Experience Leadership - The Small Business Podcast ·

2023/08/14

Episode 152: Creating an Irresistible Candidate Experience: Secrets to Attracting and Hiring Top Talent with Marc Haine In a highly competitive job market, employers face the challenge of attracting and recruiting top talent while ensuring their recruitment strategies align with the needs and expectations of job seekers, all while maintaining a strong employer brand and providing a positive candidate experience. 🛎. In this episode of Marc Haine Live, Customer Experience Strategist, Marc Haine

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50:00

Crafting Meaningful Work Experiences: How to Make...

Experience Leadership - The Small Business Podcast ·

2023/08/02

Crafting Meaningful Work Experiences: How to Make Work Fulfilling with Jesse Brisendine It's a shame: talented individuals, once passionate about their jobs, now trapped in a cycle of unhappiness and discontent. The consequences are dire, as they either quietly disengage, leading to soaring turnover costs and disruptive knowledge gaps, or worse, they remain tethered but never truly soar to their fullest potential. In today's competitive business landscape, retaining talented employees and ensuring

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48:42

The One Thing Companies Get Wrong With A Sales Team...

Experience Leadership - The Small Business Podcast ·

2023/07/24

The One Thing Companies Get Wrong With A Sales Team Every Time with Vaughn So, you have a high-performing salesperson in your team who is smashing targets left, right, and center. The next logical step would be to promote this person to sales manager, right? Not so fast. This, is where many businesses falter. 🛎 In this episode Marc sits down with world-class, business mechanic, Vaughn Sigmon to discuss the common misconception of promoting the top salesperson to a sales manager, and reasons why

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33:49

The Power of Personalisation: How to Actually Delight...

Experience Leadership - The Small Business Podcast ·

2023/07/10

The Power of Personalisation: How to Actually Delight Your Customers with Marc Haine In a world plagued by impersonal customer service and generic interactions, businesses struggle to provide a truly resonant customer experience. The lack of personalization leaves customers feeling undervalued and unimportant, leading to dissatisfaction, disengagement, and ultimately, lost business. 🛎 In this episode Service Expert and host of Marc Haine Live will put a spotlight on effective strategies you can

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44:16

From Ordinary to Extraordinary: Unleashing the Power...

Experience Leadership - The Small Business Podcast ·

2023/07/03

The Power of Employee Engagement: Revolutionizing Customer Experience with Scott Gilbey A significant gap exists within organizations in how they perceive overall satisfaction. Customer experience (CX) metrics have dropped, employee experience (EX) metrics are inconsistent, and employee retention remains a persistent problem. And they are all tied together. 🛎 In this episode Our host, Marc Haine sits down with renowned customer experience expert, Scott Gilbey, to delve into the pressing issue of

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51:33

Leading with Humility: Unlocking the Secrets of...

Experience Leadership - The Small Business Podcast ·

2023/06/26

From Mistakes to Milestones: Embracing Humility in Leadership with Marc Haine People don't quit their jobs, they quit their bosses" is the adage we've heard for years. The crux of the problem is that leaders drive their teams to perform or drive them away. 🛎 In this episode Podcast host and employee experience expert, Marc Haine offers valuable insights, strategies, and practical tips for leaders to cultivate humility, create positive work cultures, and drive success in their small

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43:13

Is Financial Literacy the Key to Long-Term Employee...

Experience Leadership - The Small Business Podcast ·

2023/06/19

Is Financial Literacy the Key to Long-Term Employee Loyalty? with Steve Bridge Get ready for an insightful episode of "Marc Haine Live" as your host, Marc Haine delves into a fascinating conversation with special guest Steve Bridge. In this thought-provoking episode, they explore the question on everyone's minds: How does financial literacy impact my company and my employees? In an era where financial stress can hinder productivity and job satisfaction, Marc and Steve share strategies, personal

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42:26

Unleash Your Team’s Full Potential: Conquer...

Experience Leadership - The Small Business Podcast ·

2023/06/12

Get Fired Up and Ready to Shift with Linda Edgecombe Absenteeism, engagement and retention issues.... symptoms of a much bigger issue. And the cost to the bottom line is massive. 🛎 In this episode Resiliency Expert, Motivational coach and Proud Disruptor of the Status Quo, Linda Edgecombe will pull back the curtain on what these symptoms mean, and how you, as a leader can address them. ABOUT LINDA otivational Speakers in the World by hunger2succeed resources. She has been inducted into the

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48:54

Say Goodbye To Cultural Dissonance: Here’s How To...

Experience Leadership - The Small Business Podcast ·

2023/06/09

Uncovering the Secret to Solving Your Talent Problem! with Warren Barry Wherever there are people, there are people problems. Not having the right people in the right positions, and working within their zone of genius is killing your business. 🛎 In this episode The Purveyor of the Pond, Culture Expert Warren Barry will spotlight the silent killer of your business - Cultural Dissonance. We will be discussing what it is, how to spot it and what to do about it. ABOUT WARREN After being an

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40:04

Uncovering the Leadership Blueprint: Find Out What...

Experience Leadership - The Small Business Podcast ·

2023/05/29

Walking Your Talk as a Leader with Kelly Vaillancourt How can you walk the talk when you don't know what your talk is? When you lack clarity on your definition of leadership, you miss out on representing your actual values - your leadership style becomes incongruent with those values. 🛎 In this episode Leadership coach, Kelly Vaillancourt will pull back the curtains on what it takes to define leadership for yourself and how it can help you lead with your life's purpose, in sync with your values

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43:36

Respectful Language: How to Write Policies That Treat...

Experience Leadership - The Small Business Podcast ·

2023/05/23

The Art of Regulating Adults: How to Write Policies That Induce Grown-Up Cooperation Rather than Childlike Resistance with Lewis Eisen Whether set down in formal policies or posted on signs, too often a company’s rules sound like they were written by angry parents talking to naughty children. Your employees respond to that tone of voice with resistance and high turnover and your potential customers just turn away. These responses both increase costs and reduce profits. 🛎 In this episode The

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43:19

Revolutionize Your Leadership Strategy with these...

Experience Leadership - The Small Business Podcast ·

2023/05/08

Keeping Your Staff Through Driving a Flexible Workplace Culture with Dr. Laura Hambley Leaders making unilateral decisions to force staff back to the office is causing some to lose their best people and the knowledge that leaves with them. 🛎 In this episode Organizational Psychologist Dr. Laura Hambley pulls back the curtains on what leaders need to do drive a flexible workplace culture that keeps the brilliance working within their zone of genius. ABOUT DR. LAURA Dr. Laura Hambley

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37:14

Revealed: What Really Happens When You Take Your...

Experience Leadership - The Small Business Podcast ·

2023/04/24

Standardizing Your Sales Processes with Ron Story Jr. Our typical sales processes have seen their day. 🛎 In this episode The man who talks to strangers, Ron Story Jr. will uncover the power of standardized sales processes, and steps you can take to become more efficient and profitable. ABOUT RON Ron Story, Jr., has been a full-time entrepreneur for over 20 years and has been instrumental in the creation, development and leadership of over 30 companies. His corporate background includes sales

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41:12

Navigating Uncertainty: How to Drive Decision Making...

Experience Leadership - The Small Business Podcast ·

2023/04/17

Playing Your Business' Long Game with Sandeep Aujla The power of decision-making within a crisis is difficult enough. But navigating the constant complexity and volatility of our economic environment while facing constant change head-on requires leaders who can play the long game. 🛎 In this episode Executive Coach Sandeep Aujla uncovers the consequences of short-term thinking and reactive decision-making. In our discussion, Sandeep puts a spotlight on her Domino Strategy - a unique process for

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46:00

The 7 Essential Stories Charismatic Leaders Tell with...

Experience Leadership - The Small Business Podcast ·

2023/04/13

The 7 Essential Stories Charismatic Leaders Tell with Kurian Tharakan Most organizations’ leaders have a very difficult time communicating the essence of their company and its products to their customers. 🛎 In this episode Sales and marketing strategist Kurian Mathew Tharakan takes us behind the scenes to uncover the seven stories you need to stand out in your market... Pickup the 7 story framework for powerful communications to allow anyone to move people and mountains. Get Kurian's

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42:56

Dealing with Angry Customers and Turning them Into...

Experience Leadership - The Small Business Podcast ·

2023/04/10

Effectively dealing with angry customers with Marc Gordon We are not going to make all our customers happy....either through warped expectations or a misdeed on our part; mistakes will happen. And when they do, what we do and how we do, will define our commitment to customer experience and service excellence. 🛎 In this episode Customer Experience expert, Marc Gordon, will discuss how to handle angry and irate customers. ABOUT MARC Marc is an internationally recognized thought leader in the field of

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41:00

How to Attract the Top 10% Talent you Need for your...

Experience Leadership - The Small Business Podcast ·

2023/04/06

Episode 136 - Delete Recruitment from HR with Bill Humbert The press is inundated with reports that companies cannot find qualified candidates to help run their businesses. Isn't the definition of insanity, doing the same thing over and over again, expecting a different result? Are you willing to change your recruitment process to become more successful? 🛎 In this episode The Recruiter Guy, Bill Humbert, puts a spotlight on what it takes to attract your industry's top 10%, leveraging HR systems

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42:51

5 Crucial Tips for Giving People the Courage to Take...

Experience Leadership - The Small Business Podcast ·

2023/04/03

Leveraging Creativity to Re-Engage and permitting People to Take Risks with Caroline Brookfield In our (almost) Post-Pandemic Era, we are trying to solve new problems with old solutions. Our disengagement from daily creative thinking habits has limited our ability to see new possibilities. Additionally, humans are feeling disengaged, no longer wishing to perform like robots at work. 🛎 In this episode Creative Catalyst Dr. Caroline Brookfield, uncovers how those who are able to engage their team’s

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52:21

Reimagine a Thriving Culture That Builds Profit By...

Experience Leadership - The Small Business Podcast ·

2023/03/28

How to Actually Create a Thriving Culture Where People Want to Work with Drew Neal Employee engagement is at an all-time low. Employees choose Quiet Quitting to overcome the mental stress and fatigue they're experiencing. What can you do about it? 🛎 In this episode Culture and Growth Strategist, Drew Neal puts a spotlight on the 5 Keys we need to discover and create a thriving Work Culture. ABOUT DREW Drew is passionate about serving leaders and organizations of impact in scalability. By

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53:32

Bring Your Strong Voice of Leadership to Your People...

Experience Leadership - The Small Business Podcast ·

2023/03/20

Bringing Your Voice to Leadership with Suzannah Baum Would it surprise you to learn that it takes more than confidence to speak up? Our days are filled with communication. As leaders, we are constantly called upon to answer questions, explain situations, delegate, or conduct team meetings. 🛎 In this episode Presentation & Leadership Communication Strategist Suzannah Baum breaks down some strategies you can use to exude confidence (even if your not), and to effectively spotlight your voice of

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262 results

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