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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

38:57

Driving Customer Loyalty: Automotive Insights from JD...

Dealer Talk With Jen Suzuki ·

2024/06/04

Join us in an enlightening conversation as we sit down with Chris Sutton, Vice President Retail at JD Power and Associates, to unravel insights from their comprehensive study involving 35,000 car buyers. Delve into the dynamics of the automotive industry, where constraints and high prices challenge buyers, yet improvements in the overall consumer experience continue to shine through. Despite service appointment delays and the absence of loaners, consumers have reported incremental enhancements in

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26:01

Sales Series: E7 Bridge Gap Between BDC & Sales to...

Dealer Talk With Jen Suzuki ·

2024/05/31

Sales Series Episode 7 In this episode, I get into the critical role of the Business Development Center (BDC) in a car dealership's sales success and uncover the common pitfalls leading to financial losses in the gap. This is a very serious issue plaguing sales teams and BDC departments, shedding light on the root causes such as the lack of a structured process, poor communication between sales and BDC teams, and the neglect of CRM systems. I see these problems all the time during my sales training

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21:28

Sales Series E6: Car Sales Follow-Up Strategies

Dealer Talk With Jen Suzuki ·

2024/05/30

Developing an effective lead follow-up strategy in a car dealership environment where there are various levels of in-market buyers and internet leads can be challenging. Balancing the need to stay engaged with potential customers without appearing overly aggressive is key. I'm giving some tips on how to structure a lead follow-up cadence that is effective and respectful. In this episode, I focus on the art of effective sales follow-up strategies that are guaranteed to boost customer engagement and

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40:25

Prosperity Through Partnership: The Power of...

Dealer Talk With Jen Suzuki ·

2024/05/21

Embark on a journey of discovery and enlightenment in our latest episode, where we explore the intertwined realms of relationships, personal growth, and business success with two distinguished guests: Brian MacDonald, the visionary CEO and President of CDK Global, and Dr. Matt Bennett, the esteemed Vice President Graduate and Professional Studies of Northwood University. In this dynamic conversation, we delve into the significance of building strong business relationships and fostering personal

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14:07

Sales Series E5 | Use Internal Messaging Systems in...

Dealer Talk With Jen Suzuki ·

2024/05/18

Focusing on the critical role of internal messaging systems in optimizing workflow efficiency and enhancing customer service within dealership sales and service departments! In an industry where time is money, effective communication is paramount to ensure customers receive top-notch care and service. Explore with me the significance of utilizing internal messaging tools for facilitating quick and seamless communication, fostering team collaboration, and ensuring efficient customer service delivery

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13:48

Sales Series E4 | The Critical Role of TO’s on Sales...

Dealer Talk With Jen Suzuki ·

2024/05/16

Sales Series E4 This is a compelling episode for dealership managers and those looking to improve their personal sales numbers. The pivotal role of TO’s in the call handling sales process is broken. Manager TO’s and involvement on calls is crucial for maximizing sales opportunities, boosting customer loyalty, enhancing bottom line and CSI. Many sales managers tend to concentrate on showroom traffic when a salesperson encounters challenges or needs assistance in closing a deal. However, with the

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33:18

Evolving Sales Strategies 🤩 |The Power of 📞Call...

Dealer Talk With Jen Suzuki ·

2024/05/14

Tim Smith, the dynamic General Manager of Volz Auto Group in New York, chats with me about the world of sales call analysis and its transformative impact on sales performance. Tim shares his expertise on utilizing recorded calls as a tool for accountability, evaluation, and continuous improvement within his sales team. 2024 Vibes and you have to be careful when leveraging with your teams! Tim reveals his process of reviewing recorded sales calls via CallRevu system to hold his team accountable and

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21:28

Sales Series E1: 📆 Appointment Setting Strategies...

Dealer Talk With Jen Suzuki ·

2024/05/11

Sales Series Part 1 🛑 I will be holding an in-person sales workshop on setting appointments on May 15, 2024. Find out more information and register - https://bit.ly/3Jmw9Or Listen in as I tackle a few aspects important to leverage into your sales process when you are setting appointments! Get inspired to atteend my workshop! 🚘💰 Learn how to steer conversations effectively to build rapport and prevent hijacks, creating the space needed to become a trusted solution provider. Discover the importance

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17:56

Sales Series E2: ⏱Learn How to Effectively Train Your...

Dealer Talk With Jen Suzuki ·

2024/05/11

Sales Series Part 2 🔥 Sales Series for Dealership Teams 🔥 In today's fast-paced business world, lengthy meetings can drain productivity and hinder progress. In this episode, we dive into strategies for managers to revolutionize team training by condensing it into short, impactful sessions. Say goodbye to hour-long meetings and hello to efficient, engaging training that drives results! I introduce the concept of leveraging short teachable moments during team gatherings to make meetings both

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20:55

Sales Series E3: Learn Engaging Training Activities

Dealer Talk With Jen Suzuki ·

2024/05/11

Series - Part 3 Previously I recorded an episode on 10-minute training which was well received by many of you! This is the next part! What will you train on? What topics will you cover? Often topics are reactive to problem situations going on during the sales process or a heat case. All good and I challenge you to explore other ways to teach your team new skills. Even if you aren't a manager and you are reaching to that next level, you can do these activities with self. Think about where he majority

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41:02

Inspirational Pathway to Leadership Success with...

Dealer Talk With Jen Suzuki ·

2024/05/08

This is an incredibly inspiring and powerful conversation with the remarkable car dealer, Mario Murgado. Mario's journey from arriving in this country with nothing to now owning and operating 26 successful dealerships is a testament to the power of hard work, dedication, and leadership. Mario shares his insights on the fundamentals of a wildly successful leader, he emphasizes that the enemy of great is settling for good enough. According to him, people are only as great as the leaders guiding them

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25:11

Evolution in Vehicle Movement with Dave Sperau,...

Dealer Talk With Jen Suzuki ·

2024/05/07

Autosled is speaking and exhibiting May 21-23, 2004 at Finished Vehicle Logistics conference in Huntington Beach, CA! They are giving FREE VIP when you register using code AutosledVIP @ https://bit.ly/3WwlVCN In this episode, I sit down with Dave Sperau, the visionary founder of Autosled, a game-changing company disrupting the transportation industry. Dave shares exciting updates on how Autosled is reshaping the way vehicles are moved across markets and states, revolutionizing the business for both

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42:59

Unlocking Profitability in Auto Dealerships with Data...

Dealer Talk With Jen Suzuki ·

2024/05/03

Lotlinx has tracked every car online for over a decade! Their machine learning is helping dealers make great decsiions when it comes to managing invenotry and promotion! Check out their latest publication on Auto Success - https://bit.ly/3y4ULJ9 In this episode, I sit down with Jason Knight, CEO of Lotlinx, to delve into the world of automotive retail and explore how dealers can leverage data and machine learning to boost profitability and streamline inventory management. Discover actionable

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17:09

Service BDC Series E8: Syncing Sales to Service:...

Dealer Talk With Jen Suzuki ·

2024/04/26

One of the biggest struggles is bridging the gap between sales and service departments. I’ve got one of many hacks for this in this episode! 😉 So here it is….the art of making outbound calls to schedule clients for their first free oil change and how it can be a powerful tool for customer engagement and building goodwill! Join me as I explore my suggested call structure designed to create a positive customer experience and highlight the benefits to agents, emphasizing the importance of each call

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18:09

Service BDC Series E7: Crafting a Winning Service BDC...

Dealer Talk With Jen Suzuki ·

2024/04/26

Setting appointments is the name of the game! 🎯 You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way. Here's a sneak peek at what you can expect: ✅ Introduction and Greeting | Learn how a warm greeting sets the right tone and builds rapport from the get-go. ✅

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20:43

Service BDC Series E6: Turning Weaknesses into...

Dealer Talk With Jen Suzuki ·

2024/04/26

Welcome back! I’m drawing attention to common weaknesses faced by car dealership service department and BDC representatives during customer calls and explore strategies to overcome these challenges for improved customer satisfaction and business success. In this episode, I’m focusing on empowering dealership personnel to enhance customer interactions and foster lasting relationships. I confront common weaknesses such as low energy, lack of engagement, long hold times, failure to offer solutions,

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18:39

Service BDC Series E5: Unveiling the Value of Your...

Dealer Talk With Jen Suzuki ·

2024/04/26

Service BDC is where it's at! The heart of the dealership...let that sink in😉...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. This episode is gold. It’s the secret weapon in sales! 🤩 When you understand the value in what you bring to the table, it is easy to sell naturally. Jumpin’ in on essential components that define the worth of a dealership's service department and how effectively communicating

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15:19

Service BDC Series E4: Motivating BDC Reps with...

Dealer Talk With Jen Suzuki ·

2024/04/16

Ready to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance within your BDC team. Discover the power of performance-based bonuses that reward representatives for surpassing call volume and appointment targets,

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15:49

Service BDC Series E3: Efficient Office Setup for BDC...

Dealer Talk With Jen Suzuki ·

2024/04/16

This is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! Jennifer@edealersolution.com We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup that enhances the performance of BDC representatives responsible for setting appointments in the service department. From designing the perfect workspace

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19:48

Service BDC Series E2: Leveraging Lead Lists for...

Dealer Talk With Jen Suzuki ·

2024/04/16

Let me know what you think of this series 👊- jennifer@edealersolution.com In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that service department BDC agents should consider utilizing, including targeting existing customers, utilizing service reminder lists, following up with declined service leads, and identifying warranty expiration leads.

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255 results

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