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PODCAST

The Full Desk Experience

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts

business management

All Episodes

50:44

Workshop | Mapping Your Talent Organization for...

The Full Desk Experience ·

2023/07/27

On this episode of The Full Desk Experience, host Kortney Harmon sits down with special guest Dan Mori to discuss the importance of clear communication and instructions in achieving success in the workplace. In this episode, you'll learn about how:Clear communication and support are crucial for employee success. Managers should evaluate whether they have provided clear instructions, training, and support before assuming an employee is not the right fit.Building a strong organizational chart

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11:47

FDE Express | Your ATS is not a Storage Locker: 8...

The Full Desk Experience ·

2023/07/20

On this episode of The Full Desk Experience, we dive into the importance of data quality in the world of staffing and recruiting. From cleaning and maintaining candidate and client information to implementing reengagement campaigns, our host, Kortney Harmon, helps you understand how improving data quality in your Applicant Tracking System (ATS) can provide numerous advantages.Join Kortney Harmon on this episode of FDE Express and gain quick insights on how to enhance data quality in your

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56:15

Industry Spotlight | Jim Stroud - HR Influencer &...

The Full Desk Experience ·

2023/07/13

In this episode of "The Full Desk Experience," host Kortney Harmon is joined by guest Jim Stroud to discuss the role of AI tools in recruitment, and the importance of human interaction in the hiring process. Jim shares insights on the benefits and limitations of AI tools and Chat GPT, highlighting their usefulness in generating sourcing strategies and optimizing recruitment processes.However, they also delve into concerns such as bias, misinformation, and the need for transparency when

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10:27

FDE Express | Breaking Free from Shadow Processes:...

The Full Desk Experience ·

2023/07/06

On this episode of The Full Desk Experience, host Kortney Harmon explores the crucial role of making informed decisions based on insights to drive business success. With a focus on eliminating shadow processes and embracing technology, this episode guides staffing and recruiting firms on how to unlock untapped potential and maximize operational efficiencies. Kortney emphasizes the need to bridge the gap between vision and reality, advocating for a fully integrated approach to empower

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46:33

Workshop | Exploring the Future of Recruiting with...

The Full Desk Experience ·

2023/06/29

On this episode of The Full Desk Experience, host Kortney Harmon discusses the impact of AI in the staffing and recruiting industry. She focuses on Chat GPT, which can be used to automate tasks, enhance data-driven decision making, and streamline processes like candidate sourcing and screening. While acknowledging the value of Chat GPT, Kortney emphasizes that its use should not replace human judgment, emotional intelligence, or other essential skills in the hiring process. The importance

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6:47

FDE Express | From Clients to Candidates to...

The Full Desk Experience ·

2023/06/22

On this episode of The Full Desk Experience, we learn about the three key audiences that staffing and recruiting organizations must serve for sustained success: clients, candidates, and internal employees. Kortney Harmon emphasizes the importance of investing in and acknowledging the value of internal employees as the third audience, highlighting their role in finding and convincing candidates to work with the company. By empowering employees with training, development opportunities, and

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25:00

Bonus | Rebroadcast of You Own The Experience | Tech...

The Full Desk Experience ·

2023/06/15

In this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast. In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.The trio discusses continuing this month's conversation on building a platform from the training & development lens.Kortney's quote can best sum up the conversation:"As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just

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8:13

FDE Express | Dawn of the New Job Landscape:...

The Full Desk Experience ·

2023/06/08

On this episode of The Full Desk Experience, Kortney Harmon from Crelate discusses the pressing need for personalized upskilling and reskilling approaches to address the skill gap and potential unemployment crises faced by millions of students worldwide. In light of the release of the 2023 Future Jobs Report by the World Economic Forum, Kortney emphasizes the need for a radical shift in upskilling methodology towards faster and more personalized approaches, which should be a lifelong

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38:05

Industry Spotlight | Christy Harst - Voice Over Actor...

The Full Desk Experience ·

2023/06/01

On this episode of The Full Desk Experience, host Kortney Harmon interviews Christy Harst, a successful voiceover actor and public speaker, discussing gender disparity in executive leadership, the challenges women face in out-of-balance work environments, and ways women can prioritize their health and find support. They touch on various wellness resources available for women while also exploring how certain conditions and stress points can lead to detrimental physical effects. They also

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50:36

Workshop | The Not-So-Scary World of Staffing:...

The Full Desk Experience ·

2023/05/25

On this episode of The Full Desk Experience, we dive into the world of staffing and recruiting with industry principal Kortney Harmon and guest Chris Hesson. They share insights on the secret to staffing success, calculating bill rates, and the shift in the talent market. We also discuss the importance of flexibility in the workforce and the opportunities for expansion in niche spaces. Join us as we explore how to develop thriving staffing practices in your organization and discover

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6:41

FDE Express | Why Tech Alone Can't Solve Your Talent...

The Full Desk Experience ·

2023/05/18

On this episode of The Full Desk Experience, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, discusses the importance of thoroughly analyzing processes and workflows to fix underlying issues in your staffing and recruiting business. She emphasizes the need to optimize processes and improve business practices, rather than relying solely on new technology to solve problems.

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43:54

Industry Spotlight | Tom Erb - President at Tallann...

The Full Desk Experience ·

2023/05/11

On this episode of The Full Desk Experience, we dive into the current state of the job market and how staffing and recruiting companies can navigate the uncertainty. We discuss the importance of not getting conservative during times of adversity and the need to stay aggressive and manage finances wisely. Additionally, we look at the effectiveness of communication methods and why phone calls remain the most effective means of communication. Tom Erb emphasizes the importance of building

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10:32

FDE Express | Why Sourcing is Slowing Down Your Teams

The Full Desk Experience ·

2023/05/04

In this episode of FDE Express, Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, shares insights on how staffing and recruiting businesses get bogged down in sourcing, and what they can do to fix it. In this episode, you'll learn:Why going outside your system is the biggest slow down for sourcingThe importance of building a strong recruitment process for sourcingThe three main reasons your teams aren't using your ATS effectively when it comes to sourcing talentTips to

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47:40

Workshop | Get Off the KPI Hamster Wheel: Why Your...

The Full Desk Experience ·

2023/04/27

On today's episode, we explore the love-hate relationship that leaders in the talent industry have with KPIs. In this episode, you'll learn:How to evaluate if your ATS and CRM workflows are giving you the metrics you need to grow versus the metrics you think you wantWhat a shadow process is and how to evaluate if you have anyHow tracking metrics through your workflows and measuring the KPIs that matter can help you obtain the true qualitative information you need to evaluate successWhy just

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18:50

Bonus | Executive Forum Insights, Tech Bloat, and AI

The Full Desk Experience ·

2023/04/13

In this episode of The Full Desk Experience, the topic is innovation in the talent industry. Along with Tom Hunley, Sr. Product Marketing Manager, and Sarah Gossin, Director of Product, Kortney Harmon discusses foundational processes and technologies, the transformation of the industry through technology, and the role of marketing in recruitment.Listeners will learn:The importance of focusing on foundational processes and technologies in the staffing industryHow recruiters can work around

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38:06

Industry Spotlight | Holly Cohoon - Founder &...

The Full Desk Experience ·

2023/04/03

In this episode, we chat with Holly Cohoon, Founder and Managing Partner of Regents Consulting, about digital transformation and technology integration in the staffing and recruiting industry.Holly brings over 20 years of experience in staffing and professional services, with certifications as a PMP, Salesforce Administrator, and PHR. In this episode, Holly shares:Her expertise in project management and technology adoption, emphasizing the importance of a well-defined process and

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46:51

Industry Spotlight | Joel Lalgee, Hirewell - Branding...

The Full Desk Experience ·

2023/03/09

Join Kortney Harmon, Staffing and Recruiting Industry Principal at Crelate, as she talks to Joel Lalgee, Business Development Consultant at Hirewell, about branding and social media best practices for talent organizations. In this episode of Industry Spotlight, you'll gain valuable insights on:Staying up-to-date with the latest industry trendsOvercoming challenges with hiring managersBalancing the needs of candidates and clientsLeveraging social media for business developmentJoel emphasizes

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48:38

Workshop | Redeployment Strategies to Increase...

The Full Desk Experience ·

2023/02/23

Kortney Harmon sits down with Sarah Gossin, Director of Product at Crelate, to share their expertise on redeployment strategies for staffing businesses. Despite the benefits of redeployment, many firms struggle with retention and redeployment due to lack of time, resources, or effective tools. Kortney and Sarah provide valuable insights to help businesses build a successful redeployment strategy.In this episode, you'll learn:the importance of measuring and setting goals for your

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41:42

Industry Spotlight | Lauren Jones - CEO and Founder...

The Full Desk Experience ·

2023/02/09

Lauren Jones, CEO and Founder of Leap Consulting and Co-Host of You Own the Experience podcast, joins Kortney Harmon to discuss her expertise as a tech stack expert, business operations guru, and industry trailblazer. In this episode, Lauren and Kortney talk about:Emphasizing the mindful use of technology in the talent industryHow Lauren helps businesses align their future aspirations with technologyThe importance of establishing a well-defined process before implementing technologyLauren

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50:17

Workshop | Tips for Successful Change Management in...

The Full Desk Experience ·

2023/02/02

This episode of The Full Desk Experience focuses on strategies for effectively managing change within an organization to enhance the success rate of teams.Change management is essential for organizations to keep up with the constantly evolving talent industry, with 79.7% of organizations needing to adapt their business every 2-5 years.Factors that can trigger change within a talent business include market changes, technological advancements, mergers and acquisitions, regulatory changes,

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