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PODCAST

The Full Desk Experience

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts

business management

All Episodes

20:04

FDE Express | The Submission Black Hole: How Broken...

The Full Desk Experience ·

2025/12/23

What happens when candidate submissions disappear—and no one can explain why? In this FDE Express episode, host Kortney Harmon breaks down how undefined submission processes quietly drain revenue and momentum.Drawing on real-world audits, Kortney reframes failed submissions as an operational issue, not a recruiter problem. She outlines how inconsistent formats, missing follow-up, and lack of visibility create a costly “figure it out” tax—and what a revenue-protecting submission framework

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45:48

Industry Spotlight | How AI and Global Talent Trends...

The Full Desk Experience ·

2025/12/11

CEO turnover is accelerating—so how are boards, leaders, and search firms adapting while maintaining the judgment that high-stakes decisions demand? In this Industry Spotlight, host Kortney Harmon sits down with Lynne Murphy-Rivera, Managing Director of the Americas at AESC, to unpack how AI, demographic shifts, and rising performance expectations are reshaping the future of executive search. Lynne shares on-the-ground insights from global member firms, revealing how today’s volatility is

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67:36

Kortney Harmon Keynote | The Elite Recruiter -...

The Full Desk Experience ·

2025/11/25

In this episode, Kortney Harmon and Chris Hesson join Benjamin Mena on The Elite Recruiter Podcast to examine how AI agents are reshaping the recruiting workflow and challenging the traditional KPIs many teams still rely on. They explore why sourcing is shifting, why volume-based activity metrics no longer reflect real performance, and how automation is redefining the recruiter’s day-to-day responsibilities.Kortney and Chris break down how AI agents now support sourcing, research, data

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69:01

Panel: Real-World AI Recruiting Transformations &...

The Full Desk Experience ·

2025/11/13

What does AI look like in practice—not in theory—for the recruiters and leaders using it every day? In this FDE+ panel, Kortney Harmon sits down with Neal Osler, Chris Allaire, and Justin Bellante to examine how AI is reshaping job intake, sourcing, candidate conversations, and recruiter productivity in real time.The panelists share where AI is truly delivering value: rewriting job descriptions with clarity clients can finally react to, transforming interview transcriptions into stronger

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63:46

FDE+ | From Prompting to Programming: Elevating...

The Full Desk Experience ·

2025/10/30

On this episode of FDE+, Kortney Harmon and Mike Wolford, CEO of LexDuo, explore how AI is redefining what it means to be a recruiter—and why the future belongs to those who build with it, not just use it.They discuss how recruiters are moving beyond basic prompting into programming and workflow design—creating custom GPTs, connecting APIs, and automating tasks that once drained hours from their day. Mike also explains how imagination has become a recruiter’s new competitive advantage and

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41:40

FDE+ | Stop Replacing Recruiters: Blending Human...

The Full Desk Experience ·

2025/10/16

What does it take to build a recruitment team that thrives in an AI-driven world? Host Kortney Harmon sits down with Greg Benadiba, CEO of Bilingual Source, to unpack how forward-thinking leaders can integrate AI into their recruiting businesses while strengthening the human skills that truly move the needle.With over 20 years in the industry, Greg shares hard-won insights on using AI to streamline workflows, empower recruiters, and create consistency—without losing the personal touch that

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45:39

FDE+ | The Exponential Power of AI: How Elite...

The Full Desk Experience ·

2025/10/02

In this FDE+ episode, Kortney Harmon is joined by Benjamin Mena, Managing Partner at Select Source Solutions and host of The Elite Recruiter Podcast, to explore how AI is transforming the recruiting industry.They discuss how top performers are using AI to automate sourcing, streamline outreach, and clean up CRMs — while doubling down on the human skills that build trust, strengthen relationships, and drive revenue. Benjamin also shares real-world examples of how combining technology with a

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45:17

FDE+ | How AI Is Transforming Recruiting with Matt...

The Full Desk Experience ·

2025/09/18

Unlock the future of recruiting with this episode of The Full Desk Experience. In this special FDE+, host Kortney Harmon sits down with Matt Strain — seasoned technology leader, AI educator, and founder of The Prompt. Drawing on his experience as Adobe’s former Head of Innovation, Matt brings a fresh perspective on how artificial intelligence is reshaping the recruiting and staffing industry.In their conversation, Matt explores why curiosity, resilience, and a willingness to experiment are

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46:22

Industry Spotlight | The New Sales Playbook:...

The Full Desk Experience ·

2025/09/04

Sales is moving faster than ever—so how do leaders keep pace without losing the fundamentals that drive real results? In this Industry Spotlight, host Kortney Harmon sits down with sales leadership expert Shad Tidler to explore how AI is transforming strategy, team dynamics, and decision-making while amplifying—not replacing—the human touch. Drawing on more than a decade of experience with Lushin, Shad shares practical insights and “aha moments” from helping organizations rethink how they

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49:03

Industry Spotlight | AI’s Real-World Impact on...

The Full Desk Experience ·

2025/08/21

In this episode of The Full Desk Experience’s Industry Spotlight, Chris Hesson joins Kortney Harmon to cut through the AI hype and reveal how recruiters are truly reshaping their day-to-day processes. Chris brings years of experience working with hundreds of recruiting teams, offering a behind-the-scenes look at how AI is streamlining workflows, surfacing new insights, and freeing recruiters to focus on the one thing AI can’t replace: relationships.Key insights you can’t miss:How AI is

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35:47

Industry Spotlight | Maximizing AI ROI in Recruiting:...

The Full Desk Experience ·

2025/08/07

Welcome back to another episode of The Full Desk Experience! In this Industry Spotlight, host Kortney Harmon sits down with Lauren Jednat to unravel the true impact of AI sourcing agents on the recruiting world. With tales from the trenches and insights from daily conversations with recruiting leaders, Lauren and Kortney dive deep into how AI is augmenting—not replacing—the human touch in staffing. From slashing hiring costs and boosting efficiency to shifting recruiter roles from

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45:02

Industry Spotlight | Aaron Elder - CEO at Crelate -...

The Full Desk Experience ·

2025/07/24

Step confidently into the post-AI era with this episode of The Full Desk Experience. Join CEO Aaron Elder and host Kortney Harmon as they uncover how AI is not just changing, but fundamentally reinventing, the rules of recruiting—transforming processes, expectations, and business models in real time.Key Insights:Discover why every search firm’s true competitive edge is their proprietary data and the conversations they own—not just access to the latest AI tools.Learn how AI agents are

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17:39

FDE Express | Is Your Recruiting Team Falling Behind...

The Full Desk Experience ·

2025/07/10

In this FDE Express episode, we’re having a direct, no-nonsense conversation about where recruiting teams really stand in the “post-AI era.” With AI moving from buzzword to business essential, there’s a growing divide between firms still debating AI and those already reaping huge efficiency gains.Kortney will break down what the post-AI era actually means for your talent business, reveal some eye-opening stats about AI adoption in recruiting, and help you spot the warning signs if your team

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15:17

FDE Express | Search is Dead: Why Traditional...

The Full Desk Experience ·

2025/06/26

Step into the future of recruiting with this episode. Whether you're a recruiting leader, firm owner, or decision-maker, this episode is for those who are determined to keep their firms thriving in a rapidly changing, AI-driven landscape. Host Kortney Harmon cuts through the noise to reveal why clinging to yesterday’s metrics and technology isn’t just outdated—it could spell extinction for your business.Key Insights:- Discover why traditional KPIs (like call and submission counts) no longer

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29:44

Industry Spotlight | Aaron Elder - CEO at Crelate -...

The Full Desk Experience ·

2025/06/12

Get ready to reimagine the future of strategic recruiting. In this pivotal episode of The Full Desk Experience, Crelate CEO Aaron Elder joins host Kortney Harmon to share cutting-edge strategies for thriving in the rapidly evolving, post-AI era—essential listening for owners, directors, and executive-level leaders.Key insights you can’t miss:-The Post-AI Paradigm: Why AI is already as essential as electricity, and what “post-AI” really means for search firms’ competitiveness and client

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45:59

Industry Spotlight | Elite Recruiting Secrets:...

The Full Desk Experience ·

2025/05/29

Ready to take your executive search firm to the next level? In this can't-miss Industry Spotlight episode, host Kortney Harmon sits down with powerhouse Brent Orsuga—founder of Pinnacle Growth Advisors—to unpack the bold strategies and mindsets driving exceptional results in executive search.Key takeaways for executive search leaders:- From Recruiter to Trusted Advisor: Brent breaks down the difference between being an "influencer" and a true person of influence, sharing how to create real

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38:43

Best of FDE | Empowering Talent: Market Shifts,...

The Full Desk Experience ·

2025/05/22

Get ready for a powerhouse episode featuring highlights from Joanie Bily’s impactful conversation with Kortney Harmon. Dive into proven strategies and actionable insights designed to help executive search leaders stay ahead in a market defined by rapid change, digital innovation, and evolving client demands.In this episode, you’ll discover:- A candid look at talent supply and demand trends—what matters most for continued growth and resilience- How leading firms are leveraging AI and digital

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41:43

Industry Spotlight | Consultative Growth and...

The Full Desk Experience ·

2025/05/15

In this episode of The Full Desk Experience’s Industry Spotlight, guest Kelli Schutrop, CEO and founder of Thoughtful Resound, joins host Kortney Harmon to deliver game-changing insights. Kelli draws on 15+ years in talent acquisition marketing to reveal high-impact branding and growth strategies for firm differentiation and sustainable growth.Key insights you can’t miss:Why a brand-facing presence is no longer enough—and how every client-facing team member must become a “mini-brand” to

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43:07

FDE Industry Spotlight | Redefining Executive...

The Full Desk Experience ·

2025/05/08

Unlock fresh perspectives on modern executive search operations in this can't-miss episode of The Full Desk Experience. Designed for executive search leaders, owners, and director-level decision makers, this conversation with Vaughn Emery, VP of Revenue Growth at Duffy Group, dives deep into the strategies powering next-level growth in today's recruiting landscape.Key insights include:The Duffy Group’s unique, research-driven executive search model that builds deep, mission-aligned

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78:46

Actionable Growth Tactics for Executive Search...

The Full Desk Experience ·

2025/05/01

Looking to break through to your next revenue milestone or sharpen your firm’s competitive edge? This episode is a must-listen for executive search leaders, owners, and directors ready to thrive—not just survive—in 2025.Key takeaways:AI as a Game-Changer: Hear how integrating AI thoughtfully (while keeping humans in the driver’s seat) is reshaping the entire talent pipeline—without sacrificing the personal touch that defines executive search.Value Propositions & Client Relationships:

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145 results

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