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PODCAST

Service Evolution

CGP Maintenance & Construction Services, Inc

Service Evolution is the ultimate destination for America"s service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you"re at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join

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All Episodes

46:36

Creating a FM Leadership Culture

Service Evolution ·

2021/03/19

Shownotes(0:58) Intro(4:33) Guest introductions(8:35) Being a leader from a supporting role(13:02) The differing influence of good and bad leaders (16:33) What are you reading?(20:07) Showing leadership potential (24:56) Why FMs have to be leaders(28:22) Situational leadership(32:04) FM culture at Penn State(39:07) Conflict resolution(41:48) Quick advice for future leadersLinksShawn BlackRandy OlsonMark Bodenschatz ProFM Book Recommendations True North The Hate U Give American Character Get

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31:19

A FM Game Changer

Service Evolution ·

2021/03/12

Shownotes(3:20) Introducing Mike Popadak and iVueit(4:56) What are you reading?(7:23) Coming up with the concept for iVueit(10:19) How iVueit works(13:22) How the pandemic affected iVueit(16:13) Mike’s thoughts on the gig economy(20:52) Contractor response to iVueit(25:20) Uber’s impact on iVueit(27:35) What’s next for iVueit?(28:53) Wrap upLinksShawn BlackMike PopadakiVueit Book

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29:29

Negative Boss vs. Positive Leader with Jim Robinson

Service Evolution ·

2021/03/05

Shownotes(0:55) Intro(3:34) What are you reading?(6:13) Positive leaders are forward thinkers(12:49) What to do when you get stuck(17:44) Positive leaders are encouragers(20:59) Practicing what you preach(27:26) Wrap upLinksShawn BlackJim Robinson Jim's Article Book Recommendationshttps://www.amazon.com/Post-Corona-Opportunity-Scott-Galloway/dp/0593332210 Quotes“As a leader, one of the keys to cultivating a work environment that is productive, creative, and high morale is being a positive

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38:55

Cybersecurity for FM's

Service Evolution ·

2021/02/19

Shownotes(1:01) Intro(7:52) Guest introductions(11:00) What are you reading?(13:56) Risks with embracing technology and the internet(17:12) FM’s handling cybersecurity(22:46) FM’s relationship with IT(25:23) What FM’s need to know about cybersecurity(27:51) Utilizing ProFM as an asset in learning cybersecurity(31:57) Advice for FM’s preparing for the new frontier (36:19) Wrap upLinksShawn BlackRandy OlsonGordon Mitchell Maureen RoskoskiGet started learning about the FBPTAKey.FMKeystone WX

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54:42

A FM's Legacy | Taz Sutherland

Service Evolution ·

2021/02/05

Shownotes(2:31) Introducing Taz(10:09) What are you reading?(13:24) Creating a legacy(25:00) Takeaways from 2020(30:19) How the challenges of 2020 inspire innovation(38:55) Walmart culture(45:19) Staying light-hearted through a difficult year(49:43) Advice for facility managersQuotes“If you’re the protagonist in hundreds or thousands of people’s books along the way, if you’ve helped them at some point, if you pick them up or help them, like that leaves a legacy. You’re not their whole

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28:34

5 Steps to Help Your Team Grow in 2021 with Jim Robinson

Service Evolution ·

2021/01/29

Shownotes(0:50) Intro(3:00) Helping those around you grow(6:10) Creating goals(9:24) Identifying strengths and weaknesses(11:48) Understanding purpose(15:31) Develop a training plan(18:02) Celebrating the wins(22:38) What are you reading right now?LinksShawn BlackJim Robinson Book Recommendationshttps://www.amazon.com/Personality-Isnt-Permanent-Self-Limiting-Beliefs/dp/B08157LXPYQuotes“We all tend to see ourselves five years from today. We see everyone around us today, you know, for what

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34:24

FM Evolution Live: Human Capital Trends in 2021 w/...

Service Evolution ·

2021/01/22

Shownotes(0:58) Intro(3:55) Introducing ProFM(6:17) Welcoming Stormy Friday(9:11) What are you reading?(13:36) Keeping employees energized (18:32) Addressing the skill gap(23:31) FM knowledge bank(28:52) Maintaining the corporate culture(30:43) Embracing opportunitiesLinksShawn BlackRandy OlsonStormy Friday ProFM The Friday Group Book

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45:27

Blue-Collar Leadership® w/ Mack Story

Service Evolution ·

2021/01/15

Shownotes(0:42) Intro(3:26) What are you reading?(6:30) How Mack got started with blue-collar leadership(10:26) Blue-collar reception to Mack’s content(18:42) Mack’s passion for writing(20:56) How Stephen Covey changed Mack’s life(24:25) The importance of character(28:50) Advice for developing character(35:16) The difference in deciding and doing(41:28) What leadership means to Mack(44:03) Wrap upQuotes“My passion is the frontline entry-level workforce, but how do I engage those people is

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29:44

Having a Bro Culture w/ Drew Rees with Dutch Bros Coffee

Service Evolution ·

2021/01/08

Shownotes(0:37) Intro(2:22) Introducing Drew Rees(4:42) Dutch Bros culture(7:10) Adapting to the pandemic(9:23) Embracing the drive-thru model(11:32) Facility management with Dutch Bros(13:21) Difficulties of the drive-thru model(14:35) Positive bro culture(15:52) Utilizing technology to streamline operations(20:17) Drew’s expectations for 2021(27:51) Wrap upQuotes“We’re a fun-loving, mind-blowing company that’s making a difference one cup at a time. Right? There is such an air of

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34:51

3 Types of People in Life and How to Coach Them w/Jim...

Service Evolution ·

2020/12/18

Shownotes(0:42) Intro(4:23) Three types of people(8:36) Helping people reach the next level(11:02) Leading multiple generations of people(18:27) The importance of persistence (23:32) 4 ways to create persistence (29:59) Feelings get hurt when people grow(32:58) Wrap upQuotes“Education is creating strategies based on historical values or content. Whereas wisdom is teaching you drive, and effort, and focus.” (19:38)“You want to share love, and you want to be loved, but decision making

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28:30

Blue is the New White / with Josh Zolin [REBROADCAST]

Service Evolution ·

2020/12/11

https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc

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46:26

The True Competitive Advantage: Customer Experience...

Service Evolution ·

2020/12/04

FM EvolutionHost: Shawn BlackGuest: David AvrinShow [00:00:47] Intro [00:02:47] What are you Reading? [00:04:26] David’s Book [00:07:00] David’s Journey [00:12:01] Speaking in March [00:14:42] Difference between Customer Service & Experience [00:16:21] Accounting Story [00:20:12] How did David Begin Speaking [00:25:20] The Last Mile [00:30:25] Advice for when Breakdowns and Failures Happen [00:35:37] Future Proofing your Business [00:40:22] Handling Divided Attention [00:45:10]

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28:41

How to Close the Gap from Where We are to Where We...

Service Evolution ·

2020/11/27

Shownotes(00:46) Intro(1:55) Introducing Klyn(3:07) What are you reading?(4:31) Klyn shares her journey with cystic fibrosis(6:53) Klyn’s inspiration for writing books(11:05) Digital downloads(14:16) Where Klyn finds inspiration(17:42) Misconceptions about what Klyn does(21:14) Three tools that have been beneficial to Klyn(23:59) What being a leader means to Klyn(27:04) What’s next for KlynQuotes“So you can always learn something from everybody. I think there’s a danger in having one

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34:45

The Importance of Innovation in Construction with...

Service Evolution ·

2020/11/20

Shownotes(00:46) Intro(2:39) Introducing Killian(6:42) What is Cosential and how is it different from larger CRMs?(13:22) How Killian transitioned from a job in construction to software(17:17) The largest concerns with transitioning to CRM software(30:56) How to connect with Cosential(31:45) What’s in the future for Cosential?Quotes“One thing that really sets us apart from just about every CRM out there, most of them, they outsource who’s going to be onboarding you. That person’s going to

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35:19

Making Tough Choices & Living in Lack or Abundance w/...

Service Evolution ·

2020/10/30

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30:26

Taking Waste Management to the Next Level w/ Dan...

Service Evolution ·

2020/10/23

[00:03:30] Intro[00:06:20] About Zters[00:09:15] What factors contributed to your growth?[00:11:45] How do you manage a nationwide company?[00:15:45] How does technology help your company?[00:20:20] How are you adapting to new regulations?[00:24:25] What will be the next innovation in your field?[00:26:10] Advice from DanQuotes:“We want to make sure our customers have the right service levels”LinksZtersShawn BlackDan Studer

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16:51

Leadership Series w Jim Robinson - Dealing w Change...

Service Evolution ·

2020/10/09

www.cgpconstruction.com

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29:38

How Leaders Influence What Their Teams Focus with Jim...

Service Evolution ·

2020/09/25

Shownotes(0:48) Intro(5:15) Focusing on the internals of your business(8:09) Using fear as a motivator rather than an inhibitor(17:33) The importance of focusing on possibilities rather than problems(23:09) Advice for staying focused on a positive mindsetQuotes“Let’s just be honest. What you focus on now is what you get in results. And so if you focus on the right things, you’re going to grow, you’re going to help your company, you’re going to help your team.” (1:24)“Particularly in our

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32:25

Leadership in Hard Times and Innovating to Win with...

Service Evolution ·

2020/09/18

Shownotes(00:43) Intro(2:40) Introducing Jon Bolen(3:30) What is Jon reading?(6:29) Jon’s unique approach to leadership through the pandemic(11:27) ENTOUCH’s culture(13:33) What does ENTOUCH do?(18:56) Will the pandemic have an effect on the way people think about climate change?(21:53) Setting boundaries while working from home(25:24) Keeping a strong culture without going in to the office(27:58) ENTOUCH’s innovation in its fieldQuotes“The recognition that this is the time we’re being

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33:55

A Covid-19 Story- Transitioning from FM to Vendor...

Service Evolution ·

2020/09/04

Shownotes(0:47) Intro(2:54) Introducing Danny Koontz(4:03) What is Danny reading currently?(5:39) How Danny got started in facility management(8:35) Danny talks about getting furloughed through COVID(11:15) Advice for other FM’s getting furloughed(14:58) The relationship between FM and vendors(24:23) What is Windy City Equipment?(30:51) Wrap upQuotes“You learn on the fly, not really a book. You just get out there and learn, and what you’re trying to do is be a resource and help people.”

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203 results

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