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PODCAST

TIQUE Talks: The Business Podcast for Travel Advisors

Robin Bradley and Jennifer Jacob

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders. With every episode, our mission is to empower you with information, expand what you

business entrepreneurship

All Episodes

52:17

69. How To Successfully Navigate Difficult...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/04/02

Whether in the travel industry or any other field, conflicts and disagreements are inevitable. However, it is how we approach these conversations that can make all the difference. Sonni Abatta, an award-winning TV news anchor with over 20 years of experience in media, joins this episode to discuss political savviness and how to navigate difficult conversations with tact and grace.Sonni’s extensive experience in journalism and her ability to confront hard topics head-on while maintaining

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62:09

68. Staying Calm When Travel Plans Go Sideways with...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/03/26

As a travel advisor, unpredictable situations are bound to happen. While handling frustrations or an emergency is never ideal, with the right preparation and mindset, you can handle these situations like a pro! Ashlyn Puckett, Tique’s workflow guru and former client experience manager, joins this conversation to discuss how to stay calm and collected when things go sideways during travel.Learn tips for handling common travel disruptions, de-escalating client emotions, and how to prepare

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51:54

67. How Forbes Travel Guide Is Transforming The...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/03/19

Curious about what it takes for a hotel to earn a Forbes Travel Guide star rating? Jennifer sits down with Richard Lebowitz, the Senior Vice President of Travel Industry Outreach at Forbes Travel Guide, to discuss the rigorous evaluation process, as well as how Forbes Travel Guide is transforming the travel industry and how these changes could impact your business.Richard has extensive experience in the hotel and travel industry, including once holding a position on the Asta Hotel

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41:03

66. What NOT To Do On Your Next Intake Call

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/03/12

Are you feeling anxious about handling intake calls effectively? Tune in to learn strategies to make these calls not only productive but enjoyable! Gain clarity on why you should be using an inquiry form to streamline client information, learn the art of building authentic connections with clients through active listening, and discover how to refine your sales approach and stand confidently behind your value and expertise.Whether you’re someone who dreads inquiry calls (or discovery

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55:44

65. Should You Require A Minimum Trip Investment?...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/03/05

Susan Whitson, the founder of Susan Whitson Travel and a Conde Nast Top Travel specialist since 2020, joins this episode to discuss the importance of setting boundaries, charging fees for services, and knowing your worth as a travel advisor. She emphasizes the concept of minimum trip investments and how to communicate realistic pricing to clients, allowing for flexibility while still ensuring that clients have an understanding of the costs involved. If you’re ready to level up your travel

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41:09

64. How To Speak The Language Of Luxury with Amber...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/02/27

Jennifer and Amber Frankhuizen continue their discussion on the language of luxury and how to effectively communicate with high net worth individuals. In this episode, they cover the importance of boundaries, the value of collaborations, and the impact of surprise and delight to further enhance the overall client experience. Learn how to craft a luxury brand that encompasses consistency, high quality, and exclusivity, as well as the do's and don'ts for successful marketing communication

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44:18

63. How To Speak The Language Of Luxury with Amber...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/02/20

In the luxury market, it's all about the intangible experience. As a travel advisor, it’s essential to understand that luxury is not solely defined by a high price tag but by the level of service, attention to detail, and exclusivity provided. Amber Frankhuizen, founder of AFMKTG and the host of Old Money Podcast, joins this episode to discuss the language of luxury and how to effectively communicate with high net worth individuals. Amber shares her insights on the psychology behind luxury

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46:20

62. Building Strong Partnerships In The Travel...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/02/13

Unlock the secrets to building supplier relationships that aren't just transactions – they're unforgettable collaborations! Hicham Mhammedi Alaoui, the founder of Experience Morocco, joins this episode to share the key elements of a successful supplier-advisor relationship, such as trust, open communication, and mutual support. From creating positive impressions to avoiding common pitfalls, learn how to strengthen partnerships and enhance your ability to create memorable travel experiences

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49:50

61. Auditing Trip Details To Minimize Errors And...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/02/06

It’s no secret that planning a trip involves numerous details. It's easy for small things to fall through the cracks, potentially impacting the overall client experience. Ashlyn Puckett, Tique’s workflow guru who previously served as a client experience manager for a host agency, walks through how to audit a trip prior to travel in order to minimize risk of errors and oversight.According to Ashlyn, there are four main points to auditing a trip: the itinerary creator, airfare details,

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57:59

60. The Cost Of A FAM Trip with WanderLuxe Destinations

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/01/30

Ever wondered what goes into planning FAM trips? These familiarization trips allow travel advisors to experience destinations firsthand, build relationships with suppliers, and gain valuable knowledge to better serve their clients. However, the planning and execution of a FAM is often underestimated, and there are certain do's and don'ts that advisors should be aware of to ensure a successful experience. In this episode, Tara D'Agostino & Jamie Jackson of WanderLuxe Destinations

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52:03

59. What Details Your DMC And Hotel Wish They Knew...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/01/23

Creating a seamless client experience in the travel industry requires effective communication, collaboration, and attention to detail. By sharing comprehensive information with DMCs, travel advisors enable them to craft personalized itineraries that meet the client's expectations. In this episode, George Eliades of Seez Travel discusses the importance of creating consistent client experiences and shares insights on what information is helpful for a supplier to have in order to create

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54:46

58. 5 Steps To Create A Niche-Specific Workflow with...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/01/16

If you have not implemented a general workflow in your business, now is the time to do so! Whether you choose the DIY route or take advantage of Tique’s resources, adding niche-specific workflows will allow you to serve different clientele in different areas of the world. Ashlyn Puckett, Tique’s community manager and resident workflow guru, joins this episode to walk you through how to create one workflow and then duplicate it for different types of travel. Ashlyn breaks down the workflow

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46:52

57. The Connection Between Brand Consistency And...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/01/09

Brand consistency is key! In fact, it goes beyond just adding your logo to every social media post. It’s about creating a unified look and feel across your website, social media, emails, and more. Amandolin Webb, the creative director and branding genius for Tique, joins this conversation to share her expertise on the importance of maintaining brand consistency in order to build client trust. Amandolin explains the importance of taking the time to establish clear brand guidelines, as well

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49:03

56. The Benefits Of Working With A Wholesaler with...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2024/01/02

What exactly is a wholesaler? Melissa Krueger, the CEO of Classic Vacations, explains the role of a wholesaler in the travel industry and details the exceptional service, support, and value they bring to travel advisors. Learn the similarities and differences between a wholesaler and a DMC (Destination Management Company), benefits of working with a wholesaler, and the key differentiators that set Classic Vacations apart in the industry. Also, Jennifer shares her personal experience of

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44:32

55. Current Social Media Trends And Strategies with...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2023/12/26

Social media is an essential tool for businesses to connect with their target audience and build brand awareness. As a travel advisor, leveraging social media effectively can be a game-changer in reaching potential clients and growing your business. However, it can be challenging to stay up-to-date with the latest trends and forever-changing algorithms. Jane Linsea and Kate Barnes from Solstice Collective, a social media management and website design agency, share their expert insights on

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58:47

54. Removing The Intimidation (And Stress) Out Of...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2023/12/19

Say goodbye to email marketing overwhelm! Learn how this powerful tool can help travel advisors connect with their audience, build trust, and drive sales. Get tips on creating engaging content that provides value to your subscribers, as well as the tools that can remove the stress and make email marketing easier and more effective! With the right strategies in place, email marketing can become an integral part of your business and contribute to your success as a travel advisor. This

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56:49

53. Demystifying Selling Travel Insurance with Susan...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2023/12/12

Dive into the intricate world of travel insurance! While this topic may feel heavy and risky, the intention is to mitigate risk, protect your clients, and also safeguard your business. Susan Barbanel, a National Business Development Manager at Travel Insured, joins the conversation to provide key insights and strategies to navigate the risks and rewards of offering travel insurance. Susan covers topics such as when to offer insurance to clients, the legal requirements for offering

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46:46

52. How To Disaster-Proof Your Business with Matt...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2023/12/05

Are you prepared for the unexpected? Don't wait until it's too late! As a business owner, it's easy to get caught up in the day-to-day operations and overlook the need for emergency planning. However, it's crucial to have a plan in place to protect your business and your loved ones in case of unforeseen circumstances. Matt Maniscalco, an accomplished insurance agency owner, joins the show to discuss the importance of preparing for life's unexpected events. Matt emphasizes the necessity for

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68:00

51. Should Your Assistant Be An Independent...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2023/11/28

Whether you're considering bringing on an independent contractor (IC) or hiring an employee, it's important to understand the differences between the two and make the right choice for your travel business. This episode explores the key aspects of categorizing your new assistant and provides insights from Paige Griffith Esq., an attorney and entrepreneur who specializes in helping business owners navigate the legal aspects of hiring. Paige sheds light on the considerations that every

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53:43

50. How To Know If It's Time To Refresh Your Brand...

TIQUE Talks: The Business Podcast for Travel Advisors ·

2023/11/21

Is your brand attracting your ideal clients? Commonly overlooked, branding is in fact a crucial aspect of any business. This episode uncovers details on what makes a brand effective, how to keep it relevant, and how to evaluate if a brand refresh is in order! Amandolin Webb, the creative director and branding genius for Tique, joins this discussion to provide her expertise on the importance of branding, determining if your brand is actually attracting your ideal client, and advice on the

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189 results

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