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PODCAST

The Art Of Hospitality

The Art Of Hospitality Podcast

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they"re building. Each week, Conrad O"Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

business management

All Episodes

55:48

THE Podcast Crossover: Our Industry Means What,...

The Art Of Hospitality ·

2023/12/06

In this episode, we record a super-fun "crossover" episode with Heather Bayer, Wil Slickers and the AoH team. What does it mean to be a property manager, vacation rental manager, short-term rental manager or a Superhost? A debate starts!Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoWil SlickersHeather Bayer🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel

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47:07

Time For Vacation Rentals to Get Loyalty Right (With...

The Art Of Hospitality ·

2023/11/29

In this episode, we explore loyalty with Ellis from Laasie. What does loyalty mean, how does it grow and encourage more signups? Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoEllis Connolly Laasie🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation

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46:50

Diving Into "Mastering Vacation Rental Marketing" To...

The Art Of Hospitality ·

2023/11/22

In this episode, we let show runner Conrad take the "host" mic to talk about his recently released book "Mastering Vacation Rental Marketing" and the thought process behind writing the book, some of the key lessons and more!Want a free chapter of the book? Email conrad@buildupbookings.com with "Podcast free chapter" in the subject line.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAmazon.com - Mastering Vacation Rental Marketing: Lessons Learned From Over $50 Million in Direct

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63:06

Taking Care Of Mental Health While Growing Your...

The Art Of Hospitality ·

2023/11/15

In this episode, we take a different direction and dive into mental health, therapy and other forms of medicine and dosing to unlock better overall health and wellness. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoMindful MedsKeegan Downer🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients

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58:13

What Can Vacation Rental Managers Learn from a...

The Art Of Hospitality ·

2023/11/08

In this episode, we chat again with Stowe Shoemaker in a deeper dive into brand, loyalty, vacation rentals vs hotels and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoStowe ShoemakerHospitable Healthcare: Just What the Patient Ordered (Stowe's Book)🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.

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29:43

Vacation Rental Managers Need to Prepare NOW for the...

The Art Of Hospitality ·

2023/11/06

In this episode, we chat on the uber-exciting world of insurance. No, seriously. We're joined by James Hanks and he breaks down all of the reasons why and how premiums are changing.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoArticle on prices James Hanks🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.

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47:02

VRMA Recap: This Is Hard...

The Art Of Hospitality ·

2023/11/03

In this episode, we the trio chats all about VRMA, recapping the good, the pieces that can be improved and where we're headed as an industry.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoVRMA🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation at

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52:19

A New Model of Vacation Rental Management is Evolving

The Art Of Hospitality ·

2023/11/01

In this episode, we chat with Alex Danner (based in Branson, MO) about his approach to real estate, marketing, life and growth. Alex shares his lessons learned from doing "a mile deep" into a market and building marketing machines that drive revenue. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAlex DannerThousand Hills Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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49:35

Will Guidara’s Welcome Conference Recap & 2023 Summer...

The Art Of Hospitality ·

2023/10/25

In this episode, we recap the NYC "Welcome Conference" by our favorite author Will Guidara as long as lay bare the thought process of Scott + Adam for what they plan on doing for the rest of 2023 and into 2024. Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasanohttps://www.thewelcomeconference.com/🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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58:00

How The "Always Adventure" Approach Can Build Your...

The Art Of Hospitality ·

2023/10/18

In this episode, we chat Andy Way about life, progress, dealing with struggle and how you can bring it back to 5 core practices to make sure you are "Always Ready" for adventure. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAndy WayAlways Adventure: Five Powerful Practices for Living a Happier More Fulfilling Life🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide

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46:23

How Hospitality Goes Far Beyond Just The Vacation...

The Art Of Hospitality ·

2023/10/11

In this episode, we chat Stowe Shoemaker in a "crossover" style discussion based on his book.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoStowe ShoemakerHospitable Healthcare: Just What the Patient Ordered🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they

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54:38

Vacation Rental Guest Experience Requires the Royal...

The Art Of Hospitality ·

2023/10/04

In this episode, we chat with Tyann Marcink (also known as the Queen of Guest Experience) about how to deliver the "royal" guest experience. We also chat about Tyann's varied interests, direct bookings, setting up a property for success (in a crowded market) and a lot more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoTouch StayTyann on TwitterTyann's Personal SiteBranson Family RetreatsMissouri Haus🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About

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53:32

AI Input From Outside The Vacation Rental Industry

The Art Of Hospitality ·

2023/09/27

In this episode, we chat with two of Scott's contacts and vacation rental industry outsiders who lend a brand-new perspective on where AI tools, APIs and interfaces are going in 2023, 2024 and beyond. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoRewire CaptialNtivaJamie McintyreSteven Freidkin🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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50:18

Luca's "Jurny" to AI To Connect Vacation Rental...

The Art Of Hospitality ·

2023/09/20

In this episode, we chat with Luca Zambello (totally a 5 star name) of Jurny and his path starting in PM and working towards building the "Zapier" of Vacation Rentals.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoJurnyLuca Zambello🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase

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51:07

Aidaptive Follow Up: The Buzz On Leveraging AI To Get...

The Art Of Hospitality ·

2023/09/13

In this episode, we bring back the folks from Aidaptive: Braeden & Evan to have a follow up / part two of our AI and direct booking discussion. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAidaptiveBraeden FlahertyEvan Dolgow🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase

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45:47

A Deep Dive Into Amy Hinote's Vision for the Future...

The Art Of Hospitality ·

2023/09/06

In this episode, we take a deep into into Amy's mind, AI and the future of where we're headed in the STR/vacation rental industry. Part two of two!Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAmy (Mutual) Hinote VRM Intel🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel

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46:42

A Deep Dive Into Amy Hinote's Vision for the Future...

The Art Of Hospitality ·

2023/08/30

In this episode, we take a deep into into Amy's mind, AI and the future of where we're headed in the STR/vacation rental industry. Part one of two!Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAmy (Mutual) Hinote VRM Intel🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel

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14:40

[Special Release] Exploring The Delmar Beach...

The Art Of Hospitality ·

2023/08/21

In this special episode, we dive into the "other house" and break down the story of Delmar Beach Vacations. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoDelmar Beach Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation at discounted rates

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49:24

How Should We be Thinking about Vacation Rental...

The Art Of Hospitality ·

2023/08/16

In this episode, we chat with Alexa & David of Rent Responsibly on their role and the overall responsibility that professional managers have to regulations in the space. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoRent ResponsiblyAlex NotaDavid KraussLocal Alliance DirectoryKeystone EpisodeKeystone Retreats🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide

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41:50

What is the Future of Revenue Management for Vacation...

The Art Of Hospitality ·

2023/08/09

In this episode, we chat with Anurag Verma, Co-Founder at PriceLabs. We break down the start/origin of PriceLabs and how it has scaled, raised funding and become the #1 pricing software for the VRM industry. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoPriceLabsAnurag Verma 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our

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