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PODCAST

The Art Of Hospitality

The Art Of Hospitality Podcast

Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O"Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing

business management

All Episodes

50:18

Luca's "Jurny" to AI To Connect Vacation Rental...

The Art Of Hospitality ·

2023/09/20

In this episode, we chat with Luca Zambello (totally a 5 star name) of Jurny and his path starting in PM and working towards building the "Zapier" of Vacation Rentals.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoJurnyLuca Zambello🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase

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51:07

Aidaptive Follow Up: The Buzz On Leveraging AI To Get...

The Art Of Hospitality ·

2023/09/13

In this episode, we bring back the folks from Aidaptive: Braeden & Evan to have a follow up / part two of our AI and direct booking discussion. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAidaptiveBraeden FlahertyEvan Dolgow🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase

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45:47

A Deep Dive Into Amy Hinote's Vision for the Future...

The Art Of Hospitality ·

2023/09/06

In this episode, we take a deep into into Amy's mind, AI and the future of where we're headed in the STR/vacation rental industry. Part two of two!Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAmy (Mutual) Hinote VRM Intel🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel

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46:42

A Deep Dive Into Amy Hinote's Vision for the Future...

The Art Of Hospitality ·

2023/08/30

In this episode, we take a deep into into Amy's mind, AI and the future of where we're headed in the STR/vacation rental industry. Part one of two!Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoAmy (Mutual) Hinote VRM Intel🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel

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14:40

[Special Release] Exploring The Delmar Beach...

The Art Of Hospitality ·

2023/08/21

In this special episode, we dive into the "other house" and break down the story of Delmar Beach Vacations. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoDelmar Beach Vacations🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation at discounted rates

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49:24

How Should We be Thinking about Vacation Rental...

The Art Of Hospitality ·

2023/08/16

In this episode, we chat with Alexa & David of Rent Responsibly on their role and the overall responsibility that professional managers have to regulations in the space. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoRent ResponsiblyAlex NotaDavid KraussLocal Alliance DirectoryKeystone EpisodeKeystone Retreats🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide

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41:50

What is the Future of Revenue Management for Vacation...

The Art Of Hospitality ·

2023/08/09

In this episode, we chat with Anurag Verma, Co-Founder at PriceLabs. We break down the start/origin of PriceLabs and how it has scaled, raised funding and become the #1 pricing software for the VRM industry. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoPriceLabsAnurag Verma 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our

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50:32

Vacation Rental Industry Changes and How Unreasonable...

The Art Of Hospitality ·

2023/08/02

In this episode, we welcome back Rebecca Lombardo and Steve Schwab for another update on the industry changes, updates and Unreasonable Hospitality.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoSteve SchwabRebecca (Bredholt) Lombardo🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase

en

46:46

What is a GPO and How Will it Raise the Level of...

The Art Of Hospitality ·

2023/07/26

In this episode, we chat about a newer concept - GPOs - group purchasing organizations and dig into how and why they work with Jeff.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoHostGPOKeystone RetreatsJeff Iloulian🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in

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47:31

Eric & Eric: RevBoost Collective and the Value to...

The Art Of Hospitality ·

2023/07/24

In this episode, we get to chat with two partners of Travel Advantage Network in Maine and Gulf Shores. Eric T. & Eric R. connect with us on what it's like to work with TAN and deliver amazing vacations to TAN travelers. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoSafer VRsEric ThibodeauxEric Rowles 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel

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45:13

A Summer Regrouping For The Art Of Hospitality Podcast

The Art Of Hospitality ·

2023/07/19

In this episode, we recap the first 27~ episodes of The Art Of Hospitality and share how we're feeling about the progress and growth of the show and industry.Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasano🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they

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36:36

What Value Does TAN's Vacation Rental Club Model...

The Art Of Hospitality ·

2023/07/17

Special bonus release! In this episode, we get to chat with a real partner of Travel Advantage Network in Florida, JD! JD has been working with TAN for some time, and has benefitted from sharing his inventory with the TAN network. Hear how JD has scaled and kept owners and his new guests happy.Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasano🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a

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40:30

Experiences are the Next Evolution in Vacation Rental...

The Art Of Hospitality ·

2023/07/12

In this episode, we welcome Madison (Madi) Rifkin, the CEO and founder of Mount. Madison shares with us her thoughts on "upsells", guest experience, her experience starting and scaling Mount and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoMadison RifkinMount🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our

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35:21

Keyless Access Is An Expected Standard: PointCentral...

The Art Of Hospitality ·

2023/07/05

In this episode, we dive into the long history behind "keyless" locks and Adam's experience with PointCentral connecting with Nate Wysk. Nate shares the "key questions" you should ask before installing any system into a vacation rental.⭐️ Links & Show NotesAdam NorkoScott FasanoPointCentralNate Wysk 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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42:35

Housekeeping Makes Or Breaks the Guest Experience:...

The Art Of Hospitality ·

2023/06/28

In this episode, we dive into one of the most key parts of the guest experience: the clean. We chat with Durk Johnson and Sean Kemper on cleaning processes & chemicals, and the cleaning pros behind a professionally hosted stay.⭐️ Links & Show NotesAdam NorkoScott FasanoDurk Johnson Seabrook Land CompanySean KemperETI Solutions🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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55:17

Adam's Show: Finding Your Place, Purpose & Knowing...

The Art Of Hospitality ·

2023/06/21

In this episode, we follow up Scott's solo show with one spotlighting the dynamic Adam Norko. We dive into Adam's "bounce around" years that span the armed forces, Carolinas, Northeast and find him today in the OBX working in the vacation rental industry. Enjoy!⭐️ Links & Show NotesAdam Norko🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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46:32

Scott's Show: A Deep Dive Into A Winding Journey Of...

The Art Of Hospitality ·

2023/06/14

In this episode, we bring a new format to the fold: a solo show with Scott Fasano, joined by guest co-host Rebecca Lombardo. We do a deep dive into's Scotts background, his "accidental" entry into the vacation rental industry and how he thinks about growth and goals in 2023 and beyond. ⭐️ Links & Show NotesScott FasanoRebecca Lombardo🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

en

51:08

Keystone Retreats Play an Integral Part in the...

The Art Of Hospitality ·

2023/06/07

In this episode, we dive into the transformative experience that Adam + Scott had at Keystone Retreats with Matt Landau. Matt shares his vision for the future of small and focused in-person events and how we need to evolve as an industry into 2023 and beyond.⭐️ Links & Show NotesAdam NorkoScott FasanoVRMBKeystone RetreatsMatt Landau🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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46:30

Unreasonable Hospitality & Vacation Rental...

The Art Of Hospitality ·

2023/05/31

In this episode, we bring back for the second time... Steve Schwab from Casago! We cover "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara and how this book can be used to inform and build the best experience for guests of any vacation rental or short-term rental brand. ⭐️ Links & Show NotesAdam NorkoScott FasanoSteve SchwabBook: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect🔗 Connect With

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51:28

Great Vacation Rental Hospitality Begins with Great...

The Art Of Hospitality ·

2023/05/24

In this episode, we dive in with Jeremy Gall of Breezeway on how operations drives hospitality experiences for guests and homeowners. We also welcome a super-secret-surprise guest at the end of the show. ⭐️ Links & Show NotesAdam NorkoScott FasanoBreezewayJeremy Gall 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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