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PODCAST

Making Dough Show | Restaurant Show

Making Dough Show | Restaurant Show

How do I grow my restaurant sales? What actually works in restaurant marketing: messenger bot, mobile marketing, email, Facebook ads, monthly promotions, events, fundraisers.. How do I track the results? How do I lower food cost and labor so we are more profitable? How do we retain staff? These are some of the topics covered in this show hosted by restauranteurs, engineers, chief ops and marketing officers Matthew and Hengameh Stanfield. They believe every restauranteur deserves owning a

business marketing

All Episodes

00:32:26

120. 37 Restaurant Systems | Restaurant Management Tips

Making Dough Show | Restaurant Show ·

2020/09/29

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources 5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM Restaurant Owner: How to get a RAISE https://youtu.be/wtcoybTRTzA Please visit our website

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00:03:33

119. Restaurant Owner: How to get a RAISE

Making Dough Show | Restaurant Show ·

2020/09/22

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources 5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM Please visit our website https://www.makingdoughshow.com/. If you are a restaurant owner, how do you

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00:10:42

118. 5 Tips to REDUCE Guest Complaints in Your...

Making Dough Show | Restaurant Show ·

2020/09/15

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources 5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Turn Complaining Customers Into Loyal Guests | Recover From Complaints https://youtu.be/9pZ_7I_BEEM Please visit our website https://www.makingdoughshow.com/. Welcome to another episode of Making Dough

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00:12:30

117. Turn Complaining Customers Into Loyal Guests |...

Making Dough Show | Restaurant Show ·

2020/09/08

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources 5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU How to Handle Customer Complaints | The Right Way https://youtu.be/6GsBfQ1R-Gc Please visit our website https://www.makingdoughshow.com/. For the past few weeks, we've been talking about ways on how to improve customer service to ensure an excellent customer experience in our

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00:16:13

116. How to Handle Customer Complaints | The Right Way

Making Dough Show | Restaurant Show ·

2020/09/01

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources 5 Common Restaurant Complaints | And How to Respond to Guest Complaints https://youtu.be/p_ROZqRSSCU Please visit our website www.makingdoughshow.com Previously, we talked about the five most common customer complaints that we receive in the restaurant. For today's show, I'm going to share with you some key pointers on how to convert a complaining customer into a loyal guest. Is

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00:16:16

115. 5 Most Common Restaurant Customer Complaints |...

Making Dough Show | Restaurant Show ·

2020/08/25

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What are the most common customer complaints you receive in your restaurant? Customer complaints are inevitable in every business. Perhaps, restaurants are one of the most susceptible establishments where you get to experience guest complaints every day. From a mild issue that can make a customer say it politely, to a severe problem that can escalate to an angry customer,

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00:28:25

114. Interview with Restaurant Owner | John...

Making Dough Show | Restaurant Show ·

2020/08/18

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources It isn't a secret that Making Dough Show's host, Hengam Stanfield is a restaurant owner, herself. Consequently, the industry she belongs to has been hit hard by the coronavirus, crippling various businesses worldwide. In today's show, John Carpenter of Snelling Hospitality put a spotlight on our very own Hengam Stanfield. Let's see and learn how Hengam and her family were able to

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00:22:36

113. 5 Ways to Improve Restaurant Customer Service |...

Making Dough Show | Restaurant Show ·

2020/08/11

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources In today's show, we are giving you five tips to improve restaurant customer service. You may have a great team to provide great customer service in your establishment. However, you know that there are always areas to improve when it comes to customer service. Customer service is a very significant aspect of the industry we are in, so if you are a restaurant owner or restaurant

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00:13:42

112. 5 Restaurant Customer Service TRAINING tips |...

Making Dough Show | Restaurant Show ·

2020/08/04

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources How do you train your staff for restaurant customer service? In our last week's episode "10 Restaurant Customer Service Standards | Customer Service Tips," https://youtu.be/WgqjHQjwFTw, we addressed the importance of setting standards to improve customer service in your establishment. Today, we are focusing on one of the most significant components to ensure that excellent

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00:24:08

111. Restaurant Customer Service Tips | 10 Customer...

Making Dough Show | Restaurant Show ·

2020/07/28

Download: The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What makes an outstanding restaurant customer service? If you've been in the restaurant industry for quite some time, you know that excellent restaurant customer service isn't all about how delicious the food you offer or how attractive the place you have. It's far more than that. Customer service is necessary for all businesses to become successful. For restaurants, setting

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00:22:38

110. Should I close my restaurant if an employee has...

Making Dough Show | Restaurant Show ·

2020/07/21

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What if an employee has Covid-19? Sooner or later, we could be dealing with this issue. Now the biggest question is, do you need to close your restaurant if an employee has Covid-19? We hope that you'll never get into this situation. However, if it happens (hopefully not), do you have a gameplan in place? Do you have protocols that you communicate with your team, so everyone is aware

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00:24:52

109. Restaurant Scheduling Tips | Scheduling Software...

Making Dough Show | Restaurant Show ·

2020/07/14

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Restaurant Scheduling is crucial in creating a productive team. Now more than ever, restaurant owners need to find means to increase their profits, and one way to do so is by ensuring that we accomplish critical tasks efficiently. In today's Making Dough Show, we are pleased to have Cory Warfield as our special guest, the Founder and Chief Visionary Officer of ShedWool. Cory is a

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00:17:45

108. BEAT your Restaurant Competition | 7 Ways to...

Making Dough Show | Restaurant Show ·

2020/07/07

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources How to beat your restaurant competition? We all know that competition in the restaurant industry is extremely high. Making your restaurant stand out among the rest of your competitors is indispensable to find success in this business. Is one, two, or three successful restaurant marketing strategies enough for you to thrive in this industry with millions of highly-driven competitors? Of

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00:22:16

107. 7 Tips to TURN AROUND a Failing restaurant |...

Making Dough Show | Restaurant Show ·

2020/07/02

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources How to turn around a failing restaurant? Today, we are answering an inquiry from a fellow restaurant owner who's going through a tough season right now. They're wondering how to survive the restaurant business amidst the pandemic crisis we are all facing at present. Sadly, this coronavirus fiasco has brought an adverse impact in different industries around the world, and we, in the

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00:19:57

106. Restaurant Owner's GUIDE TO FREEDOM | Restaurant...

Making Dough Show | Restaurant Show ·

2020/06/01

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources As a restaurant owner, what is the biggest frustration you have in your business right now? In today's Making Dough Show episode, I will share with you, based on our own experience, how your frustrations can lead to your freedom. When you are a restaurant owner, getting frustrated is quite easy, that's just a fact! All you got to do is to look around you -a piece of equipment breaks; you

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00:22:09

105. 6 Tips to making your JOB POSTINGS Stand Out

Making Dough Show | Restaurant Show ·

2020/05/28

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources The struggle of finding new employees is rampant in the restaurant industry. One practical solution to this is to design a job posting that would make a job seeker apply to your company without any hesitation. In today's special episode of the Making Dough Show, Nick Reinking, the Vice President of Sales for Efficient Hire, will share his expertise on Human Resources, especially in the

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00:12:37

104. Restaurant Break even Point in 3 MINUTES |...

Making Dough Show | Restaurant Show ·

2020/05/18

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources As a restaurant boss, you must know how to calculate the break-even point of your restaurant. One of the problems we encountered when we purchased our first restaurant was we did not realize how to read the P and L, and we were unaware of how to assess based on the gross sales. If you are planning to open a restaurant, or you are already in this business, you must understand these

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00:13:34

103. 4 Tips to avoid UNEXPECTED Restaurant Expenses |...

Making Dough Show | Restaurant Show ·

2020/05/11

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources When a piece of equipment breaks down, it consequently becomes an unexpected expense. Otherwise, you have set a budget for such an unforeseen event. Being in this business for more than six years, we've learned so much from our mistakes, especially when it comes to our expenses. The cost of opening a restaurant is no joke, that's why we need to ensure that we do more savings than

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00:25:09

102. GROW your Restaurant SALES in May | Sales Tips...

Making Dough Show | Restaurant Show ·

2020/05/05

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources Let's talk about our May Marketing! The past couple of months have been tough due to the pandemic crisis. But this shouldn't stop us from thinking about how we can grow our restaurant sales. Remember, good sales can solve a multitude of issues in our business. So let's start the month of May with these practical tips as we continue to thrive in these challenging times.

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00:12:57

101. 7 Things Restaurants MUST do AFTER the Pandemic...

Making Dough Show | Restaurant Show ·

2020/04/29

The Ultimate Restaurant Marketing Guide and all our FREE Resources at https://www.makingdoughshow.com/resources What would happen after this pandemic lockdown? Probably, this is the biggest question most restaurant owners have right now. We've been observing that there could be some things that will become the "new normal" even after this crisis is over. Social distancing, strict disinfection of public places, wearing face masks, working from home, etc. could all be part of our daily routines. As a

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